Part Time Patient Access Rep I - 3rd Shift

$28/hr

Care Companion I

Carrot Fertility · West Des Moines, IA

Care Companion I West Des Moines, Iowa Carrot is the leading global fertility and family care platform, built on intelligent care orchestration: the right clinical guidance, at the right moment, in the context of each member's life. More than a thousand multinational employers, health plans, and health systems trust Carrot to support millions of members across 195 countries – from pre-pregnancy through menopause and major life moments in between. Carrot's comprehensive clinical program delivers industry-leading cost savings for plan sponsors and award-winning experiences and improved outcomes for millions of people worldwide. Carrot is widely regarded as a defining force in healthcare innovation as a recipient of several top-tier awards, including Fast Company's 'Most Innovative Companies' and CNBC's '100 Barrier Breaking Startups'. The company is regularly cited by leading global outlets — including The Economist, Bloomberg, The Wall Street Journal, NPR, ABC News, and Harvard Business Review — as a leading voice on digital health, the future of work, and family health. Learn more at get-carrot.com. The Opportunity We're looking for a compassionate, detail-oriented Care Companion to join our team supporting Carrot members. In this role, you'll guide members through their family-forming journeys, starting from their very first interaction with Carrot, primarily through phone and email support. You'll bring warmth and empathy to every conversation, helping members feel understood and supported as they navigate fertility and family-building care. This is an onsite position in West Des Moines, IA. The schedule is Monday-Thursday from 11:00 am-8:00 pm and Friday from 10:00 am -7:00 pm CST. Training will take place over the first 6-8 weeks, from 8:30 am to 5:00 pm CST. What You'll Own In this role, you will: • Serve as a member's primary point of contact, guiding them through their family-forming journey from their very first interaction with Carrot • Respond to member inquiries via phone and email with empathy, accuracy, and urgency • Help members understand and navigate their Carrot benefit, including eligibility, coverage, and next steps • Support members across the full range of family-forming paths — fertility treatment, fertility preservation, adoption, donor-assisted reproduction, and gestational carrier arrangements • Document every member interaction accurately and consistently in Zendesk. • Recognize when a case needs escalation — clinical, sensitive, or otherwise — and route it to the right resource promptly • Meet or exceed team benchmarks for response time, quality, and member satisfaction within your part-time schedule • Flag trends or gaps you notice in resources, processes, or FAQs that could improve the experience for Urdu-speaking members specifically What Success Looks Like • Guide members through their family-forming journeys via phone and email. • Support members across all legal paths to parenthood, including adoption, fertility treatment, fertility preservation, and donor-assisted reproduction. • Support members across our parenting, pregnancy, menopause and low-testosterone journeys. • Document member interactions accurately and escalate complex cases, as needed. • Partner with the broader Care Companion team to continuously improve the member experience In your first 6 months, you will have: • Participated in approx 12-16 weeks of onboarding. This includes: • Learning about Carrot including journey types • Platform utilization including Zendesk, Jira, Confluence, and Slack • Shadowing other Care Companions, including reverse shadowing • Consistently met response-time and quality benchmarks for phone and email support About You You likely have: • A Bachelor's degree • 1-3 years of experience in a direct customer service, healthcare, or client-facing role • Strong written and verbal communication skills • The ability to empathetically support a diverse member population through all paths to parenthood Nice to Have While not required, we would be especially excited if you bring: • Deliver support in both English and Spanish, ensuring Spanish-speaking members receive the same quality of care as every other member • Previous call center experience and an understanding of call center KPIs • Experience working at a fast-growing tech or digital health company • Experience with Zendesk or a similar CRM platform • Past experience in the family-forming space, such as fertility care, adoption, donor-assisted reproduction, or gestational carrier arrangements Why This Role Matters Care Companions are at the heart of the member experience at Carrot. In this role, you help people navigate deeply personal fertility, family-building, and hormonal health journeys with clarity, empathy, and confidence. You are often the person who turns a complex or overwhelming moment into one that feels supported, informed, and actionable. This role matters because every interaction shapes how members experience Carrot's care model. Care Companions do more than answer questions- they build trust, guide members through important next steps, and connect them to the right resources at the right time. Their work helps members feel seen and supported while ensuring they can make the most of their benefit during some of the most meaningful moments in their lives. Interview Process We believe in a thoughtful and transparent interview process designed to create alignment for both candidates and our team. For this role, candidates can expect: • Recruiter Screen — 30 minutes • Hiring Manager Interview — 30 minutes • Leadership Conversation — 30 minutes Throughout the process, we will share additional context about the team, business priorities, customer landscape, and what success looks like in this role. Why Candidates Join Carrot Carrot offers the opportunity to do meaningful work in service of a deeply human mission. Highlights include: • A mission-driven company focused on expanding access to fertility and family-forming care globally. • A high-growth environment where leaders are empowered to shape strategy and drive impact. • Competitive compensation, equity, and comprehensive benefits. • Comprehensive parental leave and family-forming benefits. • A collaborative, inclusive, and values-driven culture. • The opportunity to work alongside passionate, thoughtful teammates committed to improving healthcare outcomes worldwide. Compensation Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will be $28.00 per hour, plus a variable. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience. Fraud and Security Notice: Please note that all communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to: securityreporting@get-carrot.com A Note on AI At Carrot, we believe AI can help us work smarter, move faster, and create more meaningful experiences for our members, customers, and each other. While not every role requires deep technical AI expertise, we value people who are curious, eager to learn, and excited to thoughtfully incorporate AI into their day-to-day work. For some roles, AI fluency is a core requirement—and we'll call that out clearly in the qualifications. For everyone else, we're looking for people who embrace new ways of working, use AI responsibly to improve quality and efficiency, and continue to learn as the technology evolves. Why Carrot? Carrot has received national and international recognition for its pioneering work, including Fast Company's Most Innovative Companies and World Changing Ideas, Inc. Power Partners, and Modern Healthcare's Innovators. Carrot's global workforce has been acknowledged with several accolades, including Fortune's Best Workplaces in Healthcare, Great Place to

$23–$24.72/hr

Food and Beverage Lead

City of West Des Moines · West Des Moines, IA

Job Title Location 4200 MILLS CIVIC PARKWAY, PO BOX 65320, West Des Moines, IA, 50265-2000, United States Base Pay $23.00 - $24.72 / Hour Employee Type Intermittent Required Degree High school Job Description Description Requirements Summary

$15/hr

Part Time Brand Ambassador Inside Whole Foods Market, Adult Beverages

Advantage Solutions · West Des Moines, IA

Job Opportunity: Retail Food And Beverage Sampling We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Advantage Solutions means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career. In this position, you'll drive sales by engaging customers through food and beverage sampling. This dynamic role in retail provides an opportunity to connect with shoppers and introduce them to new products. What we offer: • Competitive wages; $15.00 per hour • Growth opportunities abound - We promote from within • No prior experience is required as we provide training and team support to help you succeed • Additional hours may be available upon request • We offer benefits that can be customized to meet your family's needs including wellness programs, access to discounts, and supplemental voluntary plans for eligible teammates Now, about you: • Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing manner • You're 21 years or older • Available to work 2-3 shifts per week, including weekends • Can lift up to 50 lbs. on a regular basis and stand for up to 6 hours • Are comfortable preparing, cooking, and cleaning work area and equipment • Have reliable transportation to and from work location • Can use your smartphone or tablet to record work after each shift • Demonstrate excellent customer service and interpersonal skills with our clients, customers and team members • Are a motivated self-starter with a strong bias for action and results • Work independently, but also possess successful team building skills • Have the ability to perform job duties with a safety-first mentality in a retail environment If this sounds like you, we can't wait to learn more about you.

Assistant Store Manager Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful. The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow! Functional Responsibilities: • Performance Culture • Analyzes sales reports and KPIs to determine the needs of the business; in partnership with Store Manager, executes in store business and sales strategies. • Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards. • Controls payroll and supply budget. • Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review and payroll accuracy documents, and merchandise flow processes. • Performs all financial activities effectively and in accordance with policy, including cash handling and reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy. • Ensures compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training to reinforce proper controls. • Administers all operational process including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories. • Ensures visual presentation, organization, and facility maintenance are representative of the Brand. • Develops a high performance culture, motivating sales team to meet assigned sales and productivity goals. • Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store. • Trains, coaches and assists with locate fulfillment and selling. • Motivates and inspires store team, developing a shared vision while modeling core values. • Promotes an inclusive, collaborative approach to problem solving. • Communicates with store teams and Store Manager to effectively lead positive change. • Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set. • Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience. • Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires. • Ensures prompt resolution of customer concerns. • Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations. • Ensures team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up. • Assists in recruiting, hiring and developing a high performing team. • Supports, implements, and provides follow-up for all training programs, seminars, etc. • Assesses and coaches store team on performance. • In partnership with the SM, resolves human resources issues in a timely and effective manner. • Drives associate and team engagement by recognizing and rewarding employees for outstanding performance. • Ensures that store team adheres to all employment practices and policies. Qualifications: • High School diploma or equivalent • 2+ years of retail management experience preferred • Must be 18 years of age or older • Excellent communication, verbal, and written skills • Able to learn or adapt to technology provided by the company • Proven excellent customer service skills with statistical track record in all areas of sales and leadership • Strong organizational skills and ability to multi-task in a fast-paced environment • Strong leadership qualities, training and team building skills • Knowledge of administrative aspects of store operations • Able to communicate with customers and staff • Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. • Ability to work a flexible work schedule, including nights, weekends, and holidays is required Physical Requirements: • Constant Walking/Standing- 67-100% of 8-hour shift • Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift • Frequent Climbing- 34%-66% of 8-hour shift