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42A Human Resources Specialist

Army National Guard · Centralia, WA

When a Soldier has a question about benefits, policy, or needs help with a sensitive issue, the Army National Guard’s Human Resources Specialist is the primary go-to person.As an HR Specialist, you will help Soldiers develop their Guard careers and provide personnel support and assistance to all d

Part Time Customer Service Representative/Call Center Rep (Remote)

Automated Health Systems · Centralia, WA

Automated Health Systems has Customer Service Representative positions available. These positions are remote but do require you to pick up equipment at our office in Providence Rhode Island. The shift for this position is: Monday -10:30am-5:30pm Tuesday - 10:30am-8pm Friday - 10:30am-5:30pm Saturday - 9am-12pm OR Monday - Friday: 9:30 AM - 2:30PM Responsibilities: • Assisting individuals with information and support regarding benefits. • Providing accurate and consistent information. • Providing quality customer service and support. Benefits: • Employee Wellness Program • Comprehensive and ongoing training • Strong company culture with career growth opportunities Qualifications: • Minimum 2 years' experience in a call center environment preferred. • Experience in health/human services and knowledge of Medicaid preferred. • Strong PC proficiency required. • High School Diploma/GED required; Associates Degree preferred in social or behavioral sciences or related field. • Bilingual skills a plus. AHS is an Equal Opportunity Employer. Please visit our website for more information: www.automated-health.com "The Enlightened Choice in Health Service Management"

Patient Services Representative Riverchase Dermatology, an AQUA Dermatology portfolio practice, is Florida's largest and most comprehensive full-service skin care provider in the Southeast, offering medical, surgical, and cosmetic dermatology, plastic surgery, vein care, and radiation oncology. We are looking for an energetic, hard-working, dependable, multi-tasking Patient Services Representative who is passionate about helping others and making a difference. The Patient Services Representative acts as a liaison between Riverchase Dermatology and its current and potential customers assisting customers by determining their requirements; answering inquiries, resolving problems, fulfilling requests, and maintaining the designated database. Essential Functions • Answers inquiries by clarifying desired information; researching, locating, and providing information. • Determines client requirements by answering telephone calls, interviewing patients and verifying information. • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. • Fulfills requests by clarifying desired information; completing transactions; forwarding requests. • Inform clients by explaining procedures; answering questions; providing information. • Maintains call center database by entering information, keeping records of all conversation • Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments. • Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures. • Maintains communication equipment by reporting problems. • Accomplishes sales and organization mission by completing related results as needed. • Meets personal/team qualitative and quantitative targets. • Other duties as assigned. Our Benefits Include: • Medical, Dental, and Vision are available after 30 days of hire • Short-term disability and life insurance, and many ancillary options. • 10 days of PTO with an increase to 15 days upon completing 1st year • 401 (k) available after 90 days of hire • Excellent growth and advancement opportunities • Discounts on services Schedule/Location • Full-Time • Fully Remote- must be based in Florida, Georgia, or Alabama Required Education and Experience • High School diploma or equivalent • Strong customer service background • 1-to 2 years of Medical Reception or High-Volume Call experience is preferred Founded in 1998, AQUA Dermatology is the Southeast's premier dermatology practice with over 110 locations throughout Florida, Georgia, and Alabama. Our established practices and experienced physicians offer patients the most quality outcomes and exceptional patience. From common rashes to skin cancer treatments, plastic surgery procedures to an array of vein treatments, no case is beyond our experience and expertise!

Customer Service Representative - Remote

Sharecare · Centralia, WA

Job Description: Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform - including benefits navigation, care management, home care resources, health information management, and more - Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com . Job Summary: The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly "routine", but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.? Essential Job Functions: • Identify, evaluate and prioritize caller?needs, questions and concerns.? • Formulate plans of resolution and respond?appropriately and efficiently.? • Maintain and restore customer satisfaction and partner with other teams as needed.? • Perform problem analysis, problem determination and recommended resolutions to the?callers in accordance with standard protocol.? • Proactively educate caller on program benefits.? • Meet or exceed established call center metrics, attendance standards and quality levels.? • Use computer tools to accurately process and document information.? • Develop rapport with callers and appropriately adjust communication style.?? • Provide accurate information about?Sharecare programs and services.? • Escalate issues internally and follow up on escalated issues.? Qualifications: • High School Diploma? • Prior experience in a customer?service related?field preferred • Great communication skills? • Must be able to multi-task? • Must have medical records experience and knowledge of key elements of a valid ROI request • Understanding of HIPAA regulations preferred • General working knowledge of Microsoft Word &?Outlook? • Computer keyboard proficiency?and internet navigation skills?required? • Have the ability to?work effectively with others in a team?environment?? • Ability to thrive in a fast-growing always changing?environment • Bilingual in Spanish and English preferred Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.