Front Desk Agent
21c Museum Hotels · Kissimmee, FL
Job description
Job Description Location: New Orleans, LA Reports To: Front Desk Manager, Job Type: Full-time Summary The Front Desk Agent is often the first point of contact for guests or clients. You'll manage check-ins and check-outs (if hospitality), answer inquiries, handle reservations, and support guest satisfaction by providing courteous, prompt, and helpful service. Key Duties & Responsibilities • Greet and welcome guests/visitors in a professional and friendly manner • Manage reservations: online, phone, and walk-in; confirm, modify or cancel as necessary • Respond to guest inquiries, concerns or complaints; escalate as needed • Provide information about local attractions, transportation, hotel/office services • Maintain records, complete logs/reports, ensure front desk area is well kept and presentable • Coordinate with housekeeping, maintenance and other departments to ensure rooms or facilities are ready and in good condition • Follow safety, security, and cash handling procedures Qualifications: Qualifications • High school diploma or equivalent; further education in hospitality or related fields is a plus • Excellent interpersonal and communication skills; professional appearance and demeanor • Ability to multitask, stay organized, and manage time effectively • Strong problem-solving skills; ability to remain calm under pressure or during peak periods • Basic computer skills; experience with reservation / property management systems helpful Additional Information Benefits • Competitive salary: $60,000 – $65,000 annually. • Professional development and growth opportunities. • Collaborative and supportive work environment. • Opportunity to develop key communication and organizational skills. • Full-time, on-site position in Austin, TX.
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