GUEST SERVICES SUPPORT SPECIALIST

Requisition No: 879742 Agency: Department of Transportation Working Title: GUEST SERVICES SUPPORT SPECIALIST - 55000964 Pay Plan: SES Position Number: 55000964 Salary: $38,552.07 - $45,320.08 Posting Closing Date: 08/02/2026 Total Compensation Estimator Tool STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION JOB POSTING DESCRIPTION 831 / Administration OPEN COMPETITIVE SELECTED EXEMPT SERVICE FULL-TIME CONTACT PERSON: Stephanie Dennis CONTACT EMAIL ADDRESS: stephanie.dennis@dot.state.fl.us HIRING SALARY: $1,743.08/biweekly/ $45,320.08/annually Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system. To ensure honesty and transparency, all applicants must provide their own work. Unless explicitly requested, the use of Artificial Intelligence (AI) tools to assist with qualifying questions, work samples, or interviews is strictly prohibited, and any breach of this requirement will lead to the applicant being removed from consideration. Candidates must be United States (U.S.) citizens or lawfully authorized alien workers. Visa sponsorship is not available. Our Mission The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state's economic competitiveness, prioritizes Florida's environment and natural resources, and preserves the quality of life and connectedness of the state's communities. Our Vision As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free. The Work You Will Do: Guest Services Support Specialist and Administration/ TPK Support Services This position will serve as the central hub for customer service, building security, and facility operations at Florida's Turnpike Enterprise. It manages call routing, guest services, emergency coordination, event room setups, fleet vehicle logistics, and mailroom backup. The Difference You Will Make: Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication. How You Will Grow: FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency's learning management system, you have access to hundreds of computer-based training and instructor-led courses. Where You Will Work: Turnpike Enterprise Mile post 263, Bldg 5315 Ocoee, FL 34761 Annual Salary: $45,320.08/annually Your Specific Responsibilities: Serve as the primary point of contact for all incoming calls via the mainline console, providing accurate information, identifying caller needs, and routing calls accordingly. Monitor and respond to the building's security intercom systems, vet incoming guests, and announce their arrival. Greet all customers and guests, ensuring a welcoming and professional environment. Acknowledge customer requests, gather necessary details, and direct inquiries to the appropriate personnel or departments. Create monthly reports, assist in maintaining the Guest Services SharePoint site, and ensure that filing systems and records are consistently updated and well-organized. Responsibilities also include conducting research and evaluating information on relevant matters, receiving and coordinating work order requests, and proactively monitoring maintenance and custodial needs throughout the complex. Works collaboratively with security to ensure a safe and secure facility. Assist with building emergency plans, ensure to remain up to date on all emergency protocols, and serve as a point of contact for building emergencies. Monitor and coordinate room setups for scheduled events, ensuring that meeting spaces are arranged according to each customer's preferences. Attend external reservation meetings via Microsoft Teams to stay aligned with event planning needs and updates. Maintain and manage conference rooms, consistently ensuring they are clean, well organized, and fully prepared to accommodate upcoming meetings and events. Manage all aspects of fleet vehicle logistics, including receiving and processing reservations, maintaining up-to-date maintenance and service records, and ensuring vehicles remain in optimal condition. This position involves identifying and reporting operational concerns and issues, coordinating timely repairs, and scheduling preventative maintenance. Additional responsibilities include overseeing the fuel level of the Motor Pool vehicles, ensuring gas levels are full, transporting vehicles as needed to the maintenance shop, and preparing monthly comprehensive reports to support the effective oversight and management of the fleet. Provide back-up support to the mailroom by handling the receipt, processing, and delivery of all incoming mail and packages. Responsibilities include preparing outgoing mail with appropriate packaging and shipment methods, assisting in tracking and researching missing items, and completing pick-up and delivery runs to the post office as needed. The role also involves operating standard mailroom equipment and contributing relevant data to monthly reporting to ensure accuracy and transparency in mail operations. Assist with reprographics, records, and special projects as needed. The Successful Candidate will have the following required Knowledge, Skills, and Abilities: Knowledge of: • General computer usage • Office procedures and practices • Administrative techniques • Workplace etiquette • Professional conduct • Mailroom operations • Collecting and identifying data • Grammar, punctuation, and spelling Skills in: • Skilled in adaptability • Attention to detail • Critical thinking • Time and organization management • Team collaboration and leadership • Identifying ways to work smarter, faster and more efficient • Microsoft Outlook, Excel, Word, SharePoint, and Teams. • Customer service techniques and comfortably connecting with customers via phone and face-to-face interactions. • Critical thinking and problem solving Ability to: • Present a calm, happy, and professional demeanor, adhere to and implement instructions diligently • Work independently with minimal supervision, and demonstrate respect for best practices, protocols, and policies • Proactively communicate • Lift 50 lbs. and transport up to 75 lbs. • Foster strong relationships with customers, absorb and retain new information, concepts, and technologies. Other Job-Related Requirements: • This position requires a Class E driver license. This position requires a valid Class (A, B, C, or E) driver license with an acceptable driving record in accordance with the Department's Driver's Record Requirements Policy. An unacceptable driving record is defined as any of the following: • three (3) or more moving violations in the past three (3) years that accumulate three (3) or more points per violation; • any two (2) convictions of reckless driving in the past three (3) years; • a suspension or revocation of the driver license for moving violations in the past three (3) years; and • a suspension or revocation for refusal to take a sobriety test, or any suspension or revocation for a DUI conviction, in the past four (4) years. Your driving record will be reviewed and the status of your driver's license confirmed. The State's total compensation package for employees features a highly competitive set of employee benefits including: • Health insurance (over 90% employer paid) • $25,000 life insurance policy (100% employer paid) • Dental, vision and supplemental insurances • State of Florida retirement package • 10 paid holidays a year • Generous vacation and sick leave • Career advancement opportunities • Tuition waiver for public college courses • A variety of training opportunities • Employee Assistance Program (EAP) For additional benefit information available to State of Florida employees, visit: SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES. QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY. In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation's Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities. Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided. Please contact the Florida Department of Transportation's Human Resources Office at (850) 414-5300 for assistance. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Location: