SERVICE DELIVERY PROJECT MANAGER (REMOTE)

Job description

Service Delivery Project Manager DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank's managed data center services are anchoredin world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve technology performance, and allow focus on core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX. DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law. DataBank's Service Delivery Project Manager is the primary liaison between the company's internal teams and customer for a particular service installation. The position involves heavy levels of internal and customer facing communication. The primary objectives are providing excellent customer service and working with internal and external stakeholders to ensure on-time delivery in accordance with customer and company expectations. The Service Delivery Project Manager will collaborate with internal partners & customers on the technical implementation specific to Managed Services/Cloud. Responsibilities • Lead customer's managed services deployments across all technical operations teams, regions, and markets as assigned. • Collaborate across teams to align on goals and develop a unified plan for delivering services on time and as outlined in an order. • Share information broadly, oversee tactical and strategic efforts, provide regular updates on projects, set clear expectations, inform status, and proactively convey risks. • Act as a customer liaison on each project between the technical teams, business stakeholders, partners, and customers. • Bridge the gap between our customers' needs and the resources and information required for successful delivery. • Set departmental objectives and report on progress and project milestones. • Handle and resolve customer problems that are escalated for management attention. • Produce various reports for project implementation and customer service management. • Organize and coordinate all internal organizations for the timely and accurate implementation of large, complex projects. • Interface directly with customers to communicate implementation schedule, on-going project status, issues and responses to questions. The communication vehicle will be via face-to-face meetings, ticketing system, email, and/or conference calls at regularly scheduled intervals. • Proactively manage milestones and communications with Customers throughout the delivery process. Qualifications • CAPM or PMP certification is preferred; however, your depth of project management and Cloud experience will be considered in lieu of accreditation. • Previous hands-on experience implementing cloud-based solutions is ideal due to the complex nature of the industry. (2+ years preferred) • Excellent at developing project plans using standard project management tools, prioritizing deliverables and resources, and proactively managing risk. • Significant experience coordinating projects, determining resource requirements, carrying out logistics, and following through with deliveries and deadlines. • Proficient in tracking data, creating schedules, and carrying out progress checks to track performance and accountability. • Strong relationship management skills across internal partners, external vendors, colleagues, technical teams, and customers. • Excellent written and verbal communication skills. • Effective time management skills. • Ability/willingness to operate in a fast-paced, demanding environment. • Desire to grow within the company. • Analytical/critical thinking ability. Additional Candidate Attributes: • Be solution-oriented, proactive, quick thinking, and comfortable with a dynamic project portfolio. • Curious to improve and evolve our implementation guidelines, quality, and timing based on tactical and business learning. • Proficiency with project management tools and standards based on PMI best practices. Benefits • Health, Dental, Vision packages • Short-term and Long-term Disability Insurance • Life Insurance • 401k matched by company • Paid Time Off and Holidays