Customer Experience Concierge

" Licensed Psychiatric Nurse Practitioner Wage: Up to $206.36/hour Did you know that you can build a flexible private practice on your terms as a psychiatric nurse practitioner? Whether you want to see patients alongside a full-time job or grow a full-time practice, Headway makes it easy to accept insurance, boost your earnings, and focus on care - without the administrative burden. It's all on one free-to-use platform, no commitment required. About the role This position is for licensed psychiatric nurse practitioners looking to start or grow their private practice. Headway provides the tools, resources, and support to help you navigate insurance, streamline operations, and let you focus on what matters most - your patients. About you • You're a fully licensed psychiatric nurse practitioner with your DEA or CDS number, ANCC or AANP board certification, a valid NPI number and malpractice insurance. • You're looking to start or expand your private practice while maintaining control over your schedule, client load, and work environment. Why partner with Headway? As an independent provider with Headway, you'll gain access to: • Hassle-free insurance credentialing: Get credentialed for free in multiple states within as little as 30 days. • Increased earnings: Secure competitive rates with top insurance plans through our nationwide network. • Predictable bi-weekly payments: Receive reliable payouts directly from Headway. • Built-in EHR tools: Access real-time scheduling, secure client messaging, documentation templates, assessments, and more. • Compliance & audit support: Stay up-to-date with insurance requirements and industry regulations. • Free continuing education: Earn CEUs and expand your expertise through Headway Academy. How Headway supports your patients • Increased access: Headway makes it easier for your clients to get the care they need at a price they can afford through insurance. • Instant verification: Clients can easily check their insurance status and get the care they need without disruption. Important Notes • This is a 1099 independent contractor role. You'll have full autonomy over your practice, including setting your hours and managing your caseload. • At this time, Headway can't support mental health professionals that aren't fully licensed. If your application was rejected for incomplete licensure, you're welcome to reapply once you have a valid license. About Headway We make it easy for mental health providers to take insurance by credentialing you with the nation's largest networks, handling billing and admin paperwork, and helping you earn more stable income with higher rates. With Headway, you can finally focus on what matters most: providing life-changing care. We'll take care of the rest.

$17.50–$18/hr

Customer Service Representative

INNOVA · Centralia, WA

Job Title: REMOTE Customer Service Representative (Pharmaceutical Company) Job Type: Full-Time Location: REMOTE Schedule: 40 hours per week (CST TIME) / day shift 930am - 6pm CST Compensation: Up to $17.50-18 per hour Have to take a typing test, 40 WPM Needed!! Job Summary We are seeking a dedicated and patient-focused Customer Service Representative to support the daily operations of a fast-paced call center environment. In this role, you will assist patients with their prescription needs, provide education on medications and pricing, and ensure a seamless and supportive ordering experience. This position requires strong communication skills, attention to detail, and a commitment to delivering exceptional service to ensure no patient is left behind. This organization partners with healthcare providers to help patients access affordable medications delivered directly to their homes, particularly when prescriptions may no longer be covered by insurance. Key Responsibilities Patient Support & Communication • Manage inbound and outbound calls in a professional and timely manner • Provide clear, empathetic communication while following established guidelines • Educate patients on prescriptions, pricing, and the ordering process • Identify patient needs and provide accurate solutions or alternatives • Build strong, trust-based relationships through high-quality customer care Order Processing & Documentation • Accurately process prescription orders • Maintain detailed documentation of patient interactions in the system • Ensure compliance with company policies and procedures • Research and resolve order discrepancies or account concerns Performance & Team Collaboration • Meet individual and team qualitative and quantitative goals • Contribute to a collaborative, goal-oriented team environment • Participate in call quality reviews, coaching sessions, and feedback discussions • Support the mission of ensuring every patient receives the support they need Continuous Improvement & Training • Attend training sessions to enhance product knowledge and service skills • Apply coaching and feedback to improve performance • Stay current on workflow updates, policy changes, and system enhancements Qualifications • Previous customer service or call center experience preferred • Strong phone presence and active listening skills • Excellent verbal communication skills with a professional and empathetic tone • Ability to multitask, prioritize responsibilities, and manage time effectively • Customer-focused mindset with adaptability to different personalities • Comfortable working in a performance-driven environment • Basic computer proficiency and accurate data entry skills Compensation & Benefits • Health, Dental, and Vision Insurance • 401(k) with company matching • Paid Time Off and Holidays • Flexible Spending Account (FSA) • Employer-Paid Life Insurance • Ongoing Training & Development Programs Work Environment • Full-time position • In-office training required for a minimum of one month (if local) • Eligible for hybrid remote schedule after successful completion of training (typically 90 days) If you are passionate about helping others and thrive in a structured, goal-oriented environment, we encourage you to apply today. #KHOK

Retail Merchandiser

UNFI · Centralia, WA

*This role requires heavy traveling in the Phoenix AZ area. Travel is required up to (95)% for this position. Job Overview: The Retail Merchandiser provides consistent, quality service within a specific customer or independent customer location. Services can include but are not limited to stocking and merchandising products at shelf, providing reset support in remodels and new stores, executing continuity/Home Store and cycle coverage programs for a particular group of customers and may include ordering of products. At times the Retail Merchandiser will assist in stretch projects where needed. The Retail Merchandiser can receive directions from Sr. Retail Merchandiser, Retail Merchandising Coordinator/Supervisor/Manager/or Director. Job Responsibilities: • Ability to read, understand and implement planograms in store. Adjust sections as necessary based on evaluation with or without planograms. Report feedback on specific planogram compliance or item availability concerns, to the appropriate parties. • Visits retailers on Home Store or Field Sales program on a provided schedule, to execute customer specific plans. Providing effective feedback and follow-up. Perform duties in accordance with Hazard Analysis Critical Control Points (HACCP) and Safe Quality Food (SQF) policies and procedures, as appropriate for the location • Rotate stock and remove out-of-code products. Process Merchandise returns and issue credits according to company policy. • Interpret and facilitate internal reports related to assigned project. Complete required paperwork accurately and timely. • Seize opportunities to increase sales through creative merchandising Techniques. Sell promotional and sales programs as assigned. Follow through on customer product requests. • Responsible for maintaining effective business relations with customers and UNFI Stakeholders, this is accomplished through in-person interactions at store, via phone calls, and emails to the sales team and customers. • Order products that align with customer needs and effectively display them in stores. Assist in hanging Shelf Tags, and promotional POS/POP Materials and resets. • Develop and implement action plans with assistance from Supervisor or Account Manager on assigned projects. Ensure project deadlines are met and completed within budget. • Positively Engage customers on the full Professional Services Portfolio to strengthen customer/UNFI relationship. Job Requirements: Education/Certifications: • High School degree required. • Valid driver's license is necessary. • Auto Insurance levels that meet UNFI requirements. Experience: • Minimum 1-year related experience in Retail or Distribution. • Prior customer service experience in a retail setting. • Food related product experience desired. Knowledge/Skills/ Abilities: • Ability to work independently. • Strong organizational skills, time management skills and attention to detail. • Ability to read, understand and implement planograms. • Basic computer skills involving Microsoft Suite of Software. • Excellent customer service and communication skills. • Good judgment is required for this position as there may be times when direct supervision may not be immediately available. Work Environment: Onsite Role: • This position requires the associate to perform all duties at one of our UNFI locations, such as a distribution center or office. Local Travel (major): • Travel is required up to (95)% for this position. Physical Environment/Demands: • Daily travel is required and access to a vehicle is necessary • Ability to get in and out of car multiple times per day • Drive to and from accounts safely in city, rural and expressway conditions • Ability to set up displays, fixtures, shelving and products • Able to tolerate exposure to store and warehouse conditions including wide variances in temperature, dust and dirt • Ability to lift up to 40 lbs About UNFI: We are North America's premier grocery wholesaler, delivering the widest variety of fresh, branded, and owned brand products to community grocers and retail chains alike. A pioneer in natural and organic foods, we are growing and transforming to meet the needs of an evolving workplace. Our 29,000+ employees work across America in our 50 Distribution Centers and corporate offices. Learn more: Organic, Natural and Conventional Food | Wholesale Food Distributors | UNFI UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - M/F/Veteran/Disability. VEVRAA Federal Contractor. Compensation: UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state and local laws. Benefits: For Washington positions (or positions that may be performed remotely from Washington), for Washington-specific paid time off details. Candidates hired into this position will also be eligible to participate in the following benefits programs: Paid Time Off; Sick Time; paid holidays and parental leave; 401K Program; medical, dental, vision, life, and accidental death/dismemberment insurance; short-term and long-term disability insurance program, Flexible Spending Account and/or Health Savings Account, subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements. UNFI's compensation, benefits, and paid time off policies are subject to change in the Company's sole discretion, consistent with applicable law. This job posting should not be construed as an offer of employment with certain terms, nor should it be construed as a guaranteed minimum. Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act .

Remote Customer Service Representative This position is remote in NY. You will have the flexibility to work remotely as you take on some tough challenges. At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The world is a more interesting place when you can see it through someone else's eyes. Bring your empathy and compassion to a role that will bring out your best every day. UnitedHealthcare, part of the UnitedHealth Group family of businesses, can provide you with some of the best training and tools in the world to help build relationships and serve our existing and new customers. You'll take as many as 50 - 70 calls per day from customers who have questions about their health benefits. As their advocate, you'll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity. Join us and discover how you can take your career to a new level. This is a full time position requiring 40 hours per week, Monday through Friday. Employees are expected to work the scheduled hours of 7:50 am - 4:35 pm EST during regular business operations. Based on business needs, occasional overtime may be required. We offer 16 weeks of paid training. The hours during training will be 8:00 am - 4:30 pm EST from Monday - Friday. No PTO during training. 100% attendance is required. Training will be on-camera and conducted virtually from your home. Primary Responsibilities: • Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence • Educate customers about the fundamentals and benefits of consumer-driven health care, guiding them on topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider • Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance • Assist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and guiding them towards becoming self-sufficient in using these tools This role is equally challenging and rewarding. You'll be spending long periods of time on the phone and called on to research complex issues pertaining to the caller's health, status and potential plan options. To do this, you'll need to navigate across multiple databases which require fluency in computer navigation and toggling while confidently and compassionately engaging with the caller. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma / GED OR equivalent years of experience • Must be 18 years of age OR older • 2+ years of customer service OR relevant experience with analyzing and solving issues / concerns • This position involves member calls, with an expected volume of 50 - 70 calls daily. It requires full attention to work duties. Employees in this role must ensure they have uninterrupted work time during their shifts, except for scheduled breaks and lunch periods. • Experience with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications • Ability to work a full-time position requiring 40 hours per week and the scheduled hours of 7:50 am - 4:35 pm EST from Monday through Friday during regular business operations, occasional overtime may be required based on business needs Preferred Qualifications: • Sales OR Account management experience • Health Care / Insurance environment (familiarity with medical terminology, health plan documents, OR benefit plan design) • Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations) Telecommuting Requirements: • Reside within the state of New York • Ability to keep all company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.) *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.