Customer Engagement Specialist - Work from Home!

Customer Account Rep | 4X10 Shift | Full-Time (4 Days a Week)

MCI Careers · Wichita, KS

LOCATION Wichita, KS POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contributeto the success of a globally expanding, industry-leading organization. Are you a results-driven sales professional with a passion for customer engagement? We're hiring Customer Account Representatives to support inside sales programs for some of the largest brands in retail, telecommunications, and software. In this full-time role, you'll connect with business and residential customers via phone, resolve service concerns, retain accounts, and upsell new products and services. If you thrive in a fast-paced environment and love turning conversations into conversions, this is the opportunity for you. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. - POSITION RESPONSIBILITIES Key Responsibilities: • Make outbound sales calls and respond to inbound inquiries from interested prospects • Follow up with leads and existing customers to drive engagement and retention • Listen actively to customer needs and provide tailored product recommendations • Resolve service-related concerns using internal systems and cross-functional collaboration • Accurately document customer interactions and manage account updates • Follow client-specific scripts, policies, and compliance procedures • Handle sensitive information with confidentiality and professionalism • Escalate complex issues to the appropriate support teams • Deliver first-call resolution through effective communication and problem-solving • Stay current with program updates through training and team meetings • Maintain consistent attendance and punctuality CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications • Must be 18 years or older • High school diploma or equivalent • Excellent written and verbal communication skills • Typing speed of 20+ WPM • Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) • Familiarity with Windows operating systems • Highly reliable and punctual • Strong problem-solving, negotiation, and conflict resolution skills • Customer-focused with empathy, patience, and responsiveness • Ability to multitask, self-manage, and adapt in a fast-paced environment • Team-oriented with strong interpersonal skills Preferred • 1+ year experience in customer service, inside sales, technical support, chat, or administrative roles in a contact center • Experience in state or federal work environments ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a results-driven sales professional with a passion for customer engagement? We're hiring Customer Account Representatives to support inside sales programs for some of the largest brands in retail, telecommunications, and software. In this full-time role, you'll connect with business and residential customers via phone, resolve service concerns, retain accounts, and upsell new products and services. If you thrive in a fast-paced environment and love turning conversations into conversions, this is the opportunity for you. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. - POSITION RESPONSIBILITIES Key Responsibilities: • Make outbound sales calls and respond to inbound inquiries from interested prospects • Follow up with leads and existing customers to drive engagement and retention • Listen actively to customer needs and provide tailored product recommendations • Resolve service-related concerns using internal systems and cross-functional collaboration • Accurately document customer interactions and manage account updates • Follow client-specific scripts, policies, and compliance procedures • Handle sensitive information with confidentiality and professionalism • Escalate complex issues to the appropriate support teams • Deliver first-call resolution through effective communication and problem-solving • Stay current with program updates through training and team meetings • Maintain consistent attendance and punctuality CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications • Must be 18 years or older • High school diploma or equivalent • Excellent written and verbal communication skills • Typing speed of 20+ WPM • Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) • Familiarity with Windows operating systems • Highly reliable and punctual • Strong problem-solving, negotiation, and conflict resolution skills • Customer-focused with empathy, patience, and responsiveness • Ability to multitask, self-manage, and adapt in a fast-paced environment • Team-oriented with strong interpersonal skills Preferred • 1+ year experience in customer service, inside sales, technical support, chat, or administrative roles in a contact center • Experience in state or federal work environments CONDITIONS OF EMPLOYMENT All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: • Paid Time Off: Earn PTO and paid holidays to take the time you need. • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. • Retirement Savings: Secure your future with retirement savings programs, where available. • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. • Life Insurance: Access life insurance options to safeguard your loved ones. • Supplemental Insurance: Accident and critical illness insurance • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. • Paid Training: Learn new skills while earning a paycheck. • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Call Center Representative | 4X10 Shift | Full-Time (4 Days a Week)

MCI Careers · Wichita, KS

LOCATION Wichita, KS POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contributeto the success of a globally expanding, industry-leading organization. Are you a natural communicator with a drive to help people and close sales? We're hiring Call Center Representatives to support inbound and outbound customer interactions for major brands in retail, telecommunications, and software. In this role, you'll assist both residential and business customers, resolve issues, retain accounts, and upsell products and services all while building valuable career experience in a fast-paced, supportive environment. No prior contact center experience required we welcome candidates from customer-facing industries like hospitality, retail, and food service! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. - POSITION RESPONSIBILITIES Key Responsibilities: • Handle inbound and outbound calls with professionalism and empathy • Listen actively to customer concerns and resolve issues effectively • Use internal systems to manage accounts and complete service tasks • Identify sales opportunities and apply upselling techniques • Clearly explain products, services, and processes to customers • Escalate customer dissatisfaction when necessary • Aim for first-call resolution through strong communication and problem-solving CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications • Must be 18 years or older • High school diploma or equivalent • Excellent written and verbal communication skills • Typing speed of 20+ WPM • Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook) • Familiarity with Windows operating systems • Reliable and punctual with strong time management • Strong problem-solving, negotiation, and conflict resolution skills • Customer-focused: empathetic, patient, and responsive • Ability to multitask and self-manage in a fast-paced environment • Team-oriented with excellent interpersonal skills Preferred • 1+ year experience in customer service, sales, tech support, or administrative roles • Experience in a contact center or government-related work environment ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a natural communicator with a drive to help people and close sales? We're hiring Call Center Representatives to support inbound and outbound customer interactions for major brands in retail, telecommunications, and software. In this role, you'll assist both residential and business customers, resolve issues, retain accounts, and upsell products and services all while building valuable career experience in a fast-paced, supportive environment. No prior contact center experience required we welcome candidates from customer-facing industries like hospitality, retail, and food service! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. - POSITION RESPONSIBILITIES Key Responsibilities: • Handle inbound and outbound calls with professionalism and empathy • Listen actively to customer concerns and resolve issues effectively • Use internal systems to manage accounts and complete service tasks • Identify sales opportunities and apply upselling techniques • Clearly explain products, services, and processes to customers • Escalate customer dissatisfaction when necessary • Aim for first-call resolution through strong communication and problem-solving CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications • Must be 18 years or older • High school diploma or equivalent • Excellent written and verbal communication skills • Typing speed of 20+ WPM • Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook) • Familiarity with Windows operating systems • Reliable and punctual with strong time management • Strong problem-solving, negotiation, and conflict resolution skills • Customer-focused: empathetic, patient, and responsive • Ability to multitask and self-manage in a fast-paced environment • Team-oriented with excellent interpersonal skills Preferred • 1+ year experience in customer service, sales, tech support, or administrative roles • Experience in a contact center or government-related work environment CONDITIONS OF EMPLOYMENT All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: • Paid Time Off: Earn PTO and paid holidays to take the time you need. • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. • Retirement Savings: Secure your future with retirement savings programs, where available. • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. • Life Insurance: Access life insurance options to safeguard your loved ones. • Supplemental Insurance: Accident and critical illness insurance • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. • Paid Training: Learn new skills while earning a paycheck. • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Commissioning Specialist

Bureau Veritas · Tulsa, OK

A WORLD LEADER IN TESTING, INSPECTION & CERTIFICATION SERVICES Bureau Veritas offers dynamic, exciting employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a global organization. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today. Bureau Veritas is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, gender identity, genetics, status as a protected veteran, or any other non-job-related characteristics. This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and on the basis of merit, in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel actions. City: Remote State: Remote Job Summary The Commissioning Specialist performs advanced technical analysis and evaluation of electrical and mechanical systems in support of commissioning and retro-commissioning projects, as well as related regulatory audits governed by NFPA and NEC. This role is responsible for assessing whether building systems and equipment operate in accordance with engineering design intent, project specifications, and applicable regulatory standards. Through the interpretation of system performance data, engineering drawings, and field conditions, the Commissioning Specialist identifies deficiencies, determines root causes, and develops technically sound recommendations to support system optimization and compliance. Working collaboratively with commissioning engineers, contractors, vendors, and client stakeholders, the Commissioning Specialist applies specialized knowledge of building systems to synthesize technical findings into clear, actionable conclusions used to inform project outcomes and client decision-making. Field activities are conducted as part of a broader analytical process to gather and evaluate system performance information. This role requires advanced knowledge of electrical and/or mechanical building systems, the ability to apply engineering principles in evaluating complex system interactions, and the consistent exercise of independent judgment and discretion. Success in this position depends on strong analytical capability, effective technical communication, and the ability to adapt methodologies to varied project conditions while supporting safe and efficient project execution. Essential Duties & Responsibilities: Electrical discipline specific: • Operates, observes, evaluates, and documents testing of emergency generators, UPS systems, PDUs, panel boards, switchboards, transformers, electrical meters, VFDs, lighting control systems, and related components, ensuring accuracy of results and alignment with commissioning requirements. • Interprets, analyzes, and validates electrical drawings and schematics to verify field conditions, identify equipment, and support commissioning activities and system verification. • Documents, evaluates, and validates testing outcomes in approved commissioning platforms such as CxAlly, Facility Grid, or other company-approved tools, ensuring accuracy, completeness, and integrity of commissioning records. Mechanical discipline specific: • Operates, observes, evaluates, and documents testing of RTUs, chillers, AHUs, CRACs, CRAHs, VRF and split systems, hydronic and DX systems, pumps, water heaters, heating systems, and related components, ensuring proper system performance verification. • Interprets, analyzes, and validates mechanical drawings and schematics to verify field conditions, identify equipment, and support commissioning activities and system verification. • Documents, evaluates, and validates testing outcomes in approved commissioning platforms such as CxAlly, Facility Grid, or other company-approved tools, ensuring data integrity across commissioning records and reporting outputs. Supervisory Responsibilities: This job does not have specific supervisory responsibilities. Skills: • Language Ability: Ability to write reports, business correspondence, and standard operating procedures. Ability to effectively present information and respond to questions from clients, peers, contractors, and technical field staff. • Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables. • Technology Skills: To perform this job successfully, an individual must be proficient in operating a computer and electronic tablet and have knowledge of word processing, spreadsheet, project management, and cloud-based commissioning/reporting software such as CxAlly, Facility Grid, or similar company-approved platforms. Competencies: • Understanding of construction materials and methods, system performance validation, and industry standards relevant to commissioning work. • Ability to manage multiple stakeholders within the organization and business units. • Time management, active listening, critical thinking, and problem-solving skills. • Strong oral and written communication skills. • Ability to work independently, as well as in a team environment. • Ability to work in a constant state of alertness and in a safe manner. • Ability to successfully work from a remote location when not traveling. • Ability to meet the physical demands of the job. • Must have a cell phone and supply your own internet service. Education, Certifications, and Experience: • Bachelor's degree (B.A. or B.S.) from four-year college or university (electrical, mechanical, or related field) required; minimum of three years of related experience. Individuals without a degree may be considered if they have significant related experience (typically five or more years) and can demonstrate knowledge equivalent to that acquired through the required education. • Minimum required experience: 3 years • Preferred experience: 5-10 years of progressively responsible field and/or commissioning-related experience Valid driver's license required, with a clean driving record and no significant MVA points or violations. • Employees who incur $2,000 or more annually in company-related travel expenses will be required to obtain and maintain a Corporate Credit Card. Employees who incur less than $2,000 annually must demonstrate sufficient personal credit capacity to manage business travel expenses and will be reimbursed in accordance with company policy. • Preferred certification: Industry-recognized certifications, active pursuit of certification, or equivalent professional credentialing such as CxA, CCP, BCxP, CEM, NICET, NFPA-related certifications, or active trade licensure relevant to the supported discipline. Physical and Environmental Conditions: • Walk (material part of an 8-hour workday, up to 3 to 4 continuous hours at one time.) • Stand (material part of an 8-hour workday, up to 3 to 4 continuous hours at one time.) • Sit, Stoop, kneel, crouch, or crawl to observe basement and grade-level crawl spaces, and/or to read equipment data plates when necessary, and/or measurements (at least once for each building assessed) • Climb and balance Stairs (at least once for each building assessed) • Climb and balance various types of ladders to access flat roofs/hatch access (at least once for each building assessed) • Repetitive use of hands/fingers for keyboard interaction (frequently) • Reach with hands and arms • Talk and hear (communicate with onsite contact) • Vision (close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus) • Lift and or move (occasionally up to 40 pounds) (not applicable during ADA Assessments) • Operate an electronic tablet in the field for live data collection. • Operate a computer (up to 100% of workweek) • Operating a motor vehicle • Ability to successfully work from remote location. • Ability to travel by plane, motor vehicle, train to client/project sites across the U.S. • Ability to work a flexible schedule, including night shifts and weekend assignments. • Work Environment: The employee is regularly exposed to outdoor weather conditions, moving mechanical components and assemblies, frequently exposed to work near energized electrical components and assemblies. The employee is occasionally exposed to work in high, precarious places, fumes or airborne particles, extreme cold, extreme heat, inclement weather conditions, and risk of electrical shock. The noise level at the project site is usually moderate. Travel Requirements: Travel (by Plane, Motor Vehicle, Train) is a significant component of this role, with approximately 90% of the time spent traveling to client/project sites across the U.S. A flexible schedule, including night shifts and weekend assignments, may be required based on project needs. If you are an individual with a disability and you would like us to assist you with searching the Careers Page site for employment opportunities and/or assistance with completing your profile and application, please contact us at 1-888-357-7020 or email us with your request to NorthAmericaTA@bureauveritas.com. We are happy to assist you and encourage you to consider Bureau Veritas for your next great career opportunity! If you would like additional information regarding Bureau Veritas' federal obligations in regards to equal employment opportunity, please click the link below: READY TO LEAVE YOUR MARK IN A SMARTER SOCIETY?

IT Customer Support - Journey

GovernmentJobs.com · Spokane, WA

IT Customer Support Specialist The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the world's longest floating bridge, and operates the largest ferry system in the nation! The Opportunity WSDOT Technology Services Division (TSD) is seeking a journey-level IT Customer Support Specialist to provide technical support for end-user computing devices throughout the Eastern Region (ER). In this role, you will independently troubleshoot and resolve routine and complex hardware, software, operating system, smartphone, tablet, telephony, laptop, desktop, and peripheral issues, ensuring employees have the technology and support needed to effectively deliver WSDOT's mission of providing safe, reliable, and cost-effective transportation options that improve communities and economic vitality for people and businesses. A strong candidate will possess excellent technical troubleshooting and problem-solving skills, exceptional customer service and communication abilities, and the ability to prioritize work while providing responsive support in a dynamic environment. What to Expect The ER TSD team provides services to nearly 500 employees using over 1,200 technology assets at 24 sites in a seven-county area, including the state's second largest city. This position reports to the ER Workstation System Admin, who reports to the ER Technology Services Manager. Among the varied range of responsibilities held within this role, the IT Customer Support Specialist will: • Provide technical customer support for mobile computing and cellular telecommunications devices for the ER. • Monitor the WSDOT Account Management (WAM) system for new incoming ER employees. • Purchase, install, maintain, and repair nearly 300 AT&T and/or Verizon cellular smartphones, MiFi's, and other telephony related devices. • Install and configure Microsoft 365 applications (including Teams), WSDOT Company Portal applications, and other software using Microsoft Intune and other deployment methods. • Apply the latest firmware, application, security and other patches and updates. • Provide technical customer support of WSDOT office-based computing devices both remotely and on-premises at locations throughout the region. • Deploy new computing hardware such as desktops and laptops by installing the WSDOT standard image, any required firmware and OS updates, as well as any requested software applications. • Install and maintain peripherals such as docks, monitors, printers, scanners, keyboards/mice, etc, often involving travel to customer sites on a daily/weekly basis. • Assist region employees with unresolved IT-related technical support issues. • Provide satellite phone and other device connectivity and support to the region and provide telecommunication support for the Emergency Operations Center. • Provide ongoing training to region employees as technology changes to keep end users informed about new features and updates. Qualifications To be considered for this opportunity, the following competencies are required : • Mobile Device Support & Administration: Demonstrated ability to configure, deploy, troubleshoot, and support Apple iOS and Android smartphones and tablets, including device setup, operating system and firmware updates, application installation, security patching, system-level support tools, and mobile device peripherals. • Technical Customer Support: Demonstrated ability to provide responsive technical support for end-user computing devices, enabling employees to securely access network resources and communication tools while working in office and remote environments. • Systems Administration & Troubleshooting: Operational knowledge and experience providing technical consulting and performing installation of IT hardware and software using existing procedures. • Enterprise Technology Support: Experience as a team member supporting M365, Microsoft Operating Systems, Microsoft Office Suite, Microsoft InTune and Active Directory Group Policy Manager, iOS and standard Adobe products. • Time & Task Management: Demonstrated ability to complete assignments within established timelines and manage priorities across concurrent projects and engagements. Skilled in working independently and proactively to ensure high-quality outcomes in dynamic, deadline-driven environments. • Communication & Customer Service: Skilled at explaining technical information in plain language to diverse audiences through in-person, phone, or messaging tools. Experienced in creating and delivering training materials for individuals and groups. • Collaboration & Customer Service: Demonstrated ability to communicate effectively, provide professional customer service, and build collaborative working relationships with customers, team members, and stakeholders to deliver high-quality IT support. • Growth Mindset & Service-Oriented: Actively demonstrates a commitment to learning and growth. Takes action to meet the needs of others. The following qualifications are also required : • A valid driver's license and the ability to operate state-owned vehicles. • Ability to maneuver and transport various materials and/or equipment weighing up to 50 pounds. It is preferred that qualified candidates also demonstrate/have: • Cybersecurity Technologies: Demonstrated expertise in one or more of the following cybersecurity technologies Vulnerability management, Intrusion detection and prevention, Application security, Network security, Incident response and handling, Anti-virus/malware management, and/or Security assessments. Important Notes • This recruitment may also be used to fill additional positions per business needs. • In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code. • This position is eligible for limited remote work and requires regular travel to various sites throughout the region. Occasional travel to other sites across the state with possible overnight stays. • WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov Why WSDOT • Work-Life Balance – We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals' lifestyle. As such, there are a number of flexible schedule options available, including telework options for eligible positions. • Paid Leave – In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year! • Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness. • Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information. How to Apply Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the "Work Experience" portion of the application be completed in as much detail as possible. In order to be considered for this opportunity, please include the following with your online application: • An attached Resume outlining (in reverse chronological order) your experience to date. • An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role. • Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. NOTE: This information may be entered in the "References" section of the online application; does not require an additional attachment. Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity. WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply.