Front Desk Agent

Patient Accounts Representative (Full-Time)

The Iowa Clinic · West Des Moines, IA

Patient Accounts Representative Looking for a career where you love what you do and who you do it with? You're in the right place. Healthcare here is different – we're locally owned and led by our physicians, and all decisions are always made right here in Central Iowa. By working at The Iowa Clinic, you'll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we're committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place. Think you've got what it takes to join our TIC team? Keep reading… A day in the life… Wondering what a day in the life of Patient Accounts Representative at The Iowa Clinic might look like? • Handle patient billing inquiries, collect payments, and provide outstanding customer service. • Research accounts, verify insurance benefits, and explain charges and balances. • Process payments, refunds, adjustments, and assist with payment arrangements. • Document account activity and maintain accurate patient records. • Monitor outstanding balances and follow up on account issues. • Ensure compliance with HIPAA and billing policies while resolving billing discrepancies. • Collaborate with internal teams to address complex account concerns. • Utilize Microsoft Office and billing systems while managing multiple priorities in a fast-paced environment. • Communicate effectively, remain professional under pressure, and maintain strong attention to detail This job might be for you if… • High school diploma or equivalent. Qualifications • Minimum 2 years' previous experience working in a medical office or billing environment with healthcare billing, insurance, or patient collections required. • Awareness of medical terminology required. Bonus points if… • You love exceeding people's expectations while primarily being on the phone • You enjoy having fun where you work • Finding meaningful connections is what you live for Know someone else who might be a great fit for this role? Share it with them! What's in it for you • One of the best 401(k) programs in central Iowa, including employer match and profit sharing • Employee incentives to share in the Clinic's success • Generous PTO accruals and paid holidays • Health, dental and vision insurance • Quarterly volunteer opportunities through a variety of local nonprofits • Training and development programs • Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on • Monthly departmental celebrations, jeans days and clinic-wide competitions • Employee rewards and recognition program • Health and wellness program with up to $350/year in incentives • Employee feedback surveys • All employee meetings, team huddles and transparent communication

Job Type Full-time, Part-time Description The Hampton Inn West Des Moines/Lake Drive is looking for a Housekeeper to provide exceptional quality housekeeping services and enhance the overall guest experience. We have the following positions open: • Full-time • Part-time weekends The Job A typical day for a Housekeeper at the Hampton Inn starts around 8am when you receive your list of rooms to clean for the day. You will clean approximately 2-3 rooms per hour independently. As you are cleaning, your manager will inspect your rooms and send you back to fix anything that was missed. That extra set of eyes ensures that our guests are satisfied and more likely leave a tip. Job Duties Include: • Clean and vacuum guest rooms • Visually inspect rooms to ensure adherence to brand standards • Respond to guest requests What would make me successful in this role? • Passion for making things clean and tidy • Motivated to enhance the guest experience • Ability and preference to work independently • Ability to work in a fast-paced environment • Attention to detail and time management skills • Ability to perform a physically active job • Availability to work a flexible schedule: weekends, and holidays Benefits • 401(k) with company match • Employee Assistance Program • Referral Program - Earn $500 for referring someone • Employee Recognition Program - earn gift cards • Employee discounts • On-Demand Pay - Access to earned wages before your regular paycheck • Double-time pay on Company holidays - 7 per year • Hilton employee Team Member Travel Program: up to 30 room nights per year from $35 and up, 50% off for family and friends, and 50% off at hotel operated restaurants About Us The Hampton Inn is managed by Aileron Management. Our goal is to empower our associates in the pursuit of a successful career - because when you grow, we grow. Our team is fun; our benefits are competitive; and our opportunities for career advancement are plentiful - but it's genuine passion for service that brings us all together. Sound like you? Check us out and apply for a new career today! We're just off I-80, five minutes from local eateries and shopping at Jordan Creek Town Center. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. This organization participates in E-Verify. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Requirements Required Skills & Experience • Must be at least 18 years old • Attention to detail • Hotel experience preferred • Housekeeping experience preferred • Ability to work weekends and holidays Work Environment This job constantly operates in a typical indoor hotel environment. This job constantly uses standard cleaning equipment and chemicals. This job is occasionally exposed to fumes, gases, odors, dust, and biohazards. Physical Demands While performing the duties of this job the employee is constantly required to stand; move; reach with hands and arms overhead and below the knees including bending, twisting, pulling, and stooping; climb stairs; communicate and listen. The employee must frequently lift, carry, push, pull or place cleanings products and supplies up to 25 pounds. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Salary Description $15.00/hour

$11.75/hr

Customer Service Representative **WEEKENDS ONLY** 7am -1pm 1pm -7pm

Planet Fitness · West Des Moines, IA

Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities • Greet/meet potential members, providing a great customer experience. • Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. • Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. • Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements • Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs. • Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem. • Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. • Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. • Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications • Honesty and good work ethic • Strong customer service skills • Basic computer proficiency Physical Demands • Standing and walking at least 75% of the shift • Talking in person or on the phone at least 75% of the shift • Must be able to lift to 50 lbs. less than 30% of the time. Benefits • Dollars for Scholars Program • Employee Appreciation Program • Free Membership for self and one family member or friend • Team Member Support Team • Health, Dental and Vision Insurance • Critical Illness Insurance • Short Term Disability Insurance • Accident Insurance • Voluntary Life Insurance • Pet Insurance • HSA - Advancement Opportunities Check us out on LinkedIn at: Compensation: $11.75 per hour JOIN THE CLUB Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

HR Shared Services Representative

UnityPoint Health · West Des Moines, IA

Overview Remote/work from home with strong preference for candidates residing within the UPH geographies of Iowa, Illinois, & Wisconsin. The HR Shared Services Representative is responsible for first-line HR support for all UnityPoint Health regions. This positionwill respond and resolve tier 1 phone and case inquiries from employees, managers, retirees, human resources (HR) and third parties, in regard to HR policy, payroll, benefit eligibility/enrollment, leaves administration, HRIS systems and other matters that occur during the employment life cycle. Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.  Here are just a few:     • Expect paid time off, parental leave, 401K matching and an employee recognition program. • Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. • Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities • Answer incoming inquiries with on-the-spot problem solving, critical thinking, and empathy in adherence with AskHR protocol and service standards. May respond to inquiries through case management software, chat, etc. and make outbound calls as necessary.  • Aid team members, leaders, providers, retirees, human resources (HR) personnel, and third parties with all HR Operation requests, such as, but not limited to: timecards, payroll, benefit enrollment, HRIS navigation, verification of employment, Medicare and Public Service Loan Forgiveness (PSLF) forms, learning management system, credentialing, personnel files, etc., while maintaining confidential and sensitive information.  • Provide first-level, top notch, professional customer service to team members, leaders, providers, retirees, HR personnel and third parties in addition to self-service tools. • Assist team members, leaders, and providers in all stages of the employee life cycle (onboarding, orientation, job changes, life events, retirement, etc.), and able to provide reference to various company policies and procedures regarding a variety of situations.  • Serve as a first contact to answer team member, leader, and provider questions about company correspondence and clarify any company communications and policies.  • Ability to pivot in a fast-paced and ever-changing environment regarding federal guidelines, company policies, compliance, processes, and current events.  • Initiate contact or makes referrals to the appropriate resource for situations that require specific attention or on behalf of other HR Centers of Excellence (CoE).  • Participate in and share expertise during team meetings and training sessions.  • Advocates and facilitates escalated inquiries with market HR or Centers of Excellence as needed.  • Assist in the expansion of self-service tools and centralization of operational HR tasks.  • Conduct routine research to resolve calls and submitted cases by clarifying company policy/practice or regulations. May assist with more complex research as assigned.  • Determines and addresses any unstated needs and anticipates additional considerations and questions. Recognizes when escalation of a situation is necessary.  Qualifications Education: • Associates degree in HR, business, or technology (or applicable work experience) required. • Bachelors degree in HR, business, or technology (or applicable work experience) preferred. Experience: • Two years in customer service, HR or IT experience preferred.