Team Member

Team Member As a team member, you'll be responsible for delivering exceptional customer service while maintaining the quality and efficiency of our wash operations. This hands-on role includes guiding vehicles into the wash tunnel, owning membership activities, and upholding cleanliness and safety standards to provide our customers with a top-tier experience. Key Responsibilities Welcome Station and Sales Performance • Provide excellent customer service with a friendly and professional attitude. • Support sales and membership growth through consistent processes and knowledgeable guidance. • Assist with member sign-ups, changes, and account management. • Follow company policies related to pricing and discounts. Wash Station Service • Follow safety procedures and maintain a clean, organized wash area. • Assist with vehicle preparation, including identifying preexisting conditions. • Operate wash equipment safely and efficiently. • Communicate effectively with team members and management regarding operational issues. Convenience Station • Engage with customers professionally to ensure a positive experience and encourage Google reviews. • Manage member accounts, including cancellations, plan changes, and overall member experience (CX). • Stock and organize detail centers to maintain accessibility and inventory accuracy. • Empty trash cans regularly and maintain clean work areas. • Maintain vacuum stations by checking for clogs and emptying canisters. • Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment. General Duties • Maintain professional conduct and adhere to uniform standards at all times. • Perform opening and closing duties to ensure smooth operations. • Clean and maintain the tunnel to ensure safety and operational efficiency. • Prepare towels and other necessary materials to support daily operations. If you're ready to take the wheel and drive performance across a growing territory, we want to hear from you.