Creative Director, Creative Publishing
Netflix · Abilene, TX
Job description(tap to read)
At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what's next. As the world's foremost entertainment company, Netflix is looking for thoughtful, collaborative, courageous, and skillful creatives to join our gaming division in order to revolutionize entertainment. We connect people globally with movies and shows by delivering outstanding content and technological innovation through the world's leading streaming entertainment app, with more than 240 million memberships in over 190 countries. Members can watch as much as they want, anytime, anywhere, and now they can enjoy an expanding collection of Netflix curated and produced Games. At Netflix, we have an insatiable need to continually improve our product experience and the creative elements that support it, providing great value to our members, and this team sits at the forefront of the effort. About the Job Creative Publishing is Netflix's creative leadership for games, maintaining a consistently high bar across our portfolio. We are seeking a highly-skilled Creative Director to help us align vision and player experience across a key portfolio vertical within Netflix Games. You will guide and support titles from initial concept through production, launch, and live operations. You will foster a culture of bold experimentation and craft excellence, ensuring our games leave players with memorable experiences that stand the test of time. We're looking for new teammates who care deeply about the experiences they create and the people they make them with. Those who bias towards action and are energized by the learning that comes with bold experimentation at an agile pace. As a part of Netflix, we strive to hire the best and value integrity, excellence, respect, inclusion, and collaboration. Responsibilities: • Deeply understanding, and then synthesizing the unique advantages and opportunities provided by the Netflix Games platform into a cohesive vision for massively successful games • Collaborating closely with teams to develop concepts into prototypes that build conviction in direction and vision • Helping scale creative efforts into full production then supporting them through launch • Establishing clear creative goals, providing and soliciting actionable creative / team feedback, and using that feedback to improve others' creative contributions Qualifications: • At least 10 years of game design experience, including experience as a Creative Director, Game Director, or comparable design leadership role • Experience working with distributed or external teams • Ability to articulate critical and meaningful feedback to influence direction without relying on positional authority • Excellent knowledge of game lifecycle from concept through live service and an understanding of how to tailor creative input to each game's unique requirements • A record of leading complex cross-functional projects with successful delivery of quality in design, art, audio, narrative, and additional creative fields • Experience with Live Service and retention-oriented design • Development and execution of internal creative tools and processes • Experience with sports and team-play titles a plus • Licensed IP game experience a plus About you: • A proven track record of guiding teams to executional excellence both creatively and strategically • A history of strong relationships with recognition as a valued partner in meeting company objectives • An advocate for players, translating their needs, behavioral insights, and innovation into excellent entertainment • Comfortable working with frequent context switching and bringing clarity to ambiguity • Excel in a fast-paced, high-volume, high-agency environment • Entrepreneurial, self-motivated, and committed to embodying Netflix's culture of high performance, curiosity, freedom, and responsibility Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $260,000.00 - $480,000.00. This compensation range will vary based on location. Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here. Netflix is a unique culture and environment. Learn more here. Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Job is open for no less than 7 days and will be removed when the position is filled.
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Spanish Customer Service Representative (TX/ID/NV) Main purpose of the role: Answering inbound calls, chats, SMS, and emails with professionalism and excellent support. Representing REVOLVE in a way that is consistent with our organizational values. We obsess over our customers! Required equipment will be provided. Other duties may be added as needed. Major Responsibilities: Essential duties and responsibilities include the following. Other duties may be assigned. • Answering inbound telephone calls and providing excellent customer support • Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism • Responsible for researching and resolving complaints to ensure customer retention and satisfaction • Follow up on all written correspondence and escalate to customer service manager on duty as necessary • Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction Required Competencies: To perform the job successfully, an individual should demonstrate the following competencies: • Ability to demonstrate fluent and expert level English and Spanish Language skills - both written and spoken • Ability to work in a team environment • Ability to give and receive honest and direct feedback • Strong customer orientation with desire and willingness to help • Strong verbal and written communication skills • Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output • Knowledge of apparel construction and fabrication and various fashion categories • Ability to work required overtime when business needs warrant • Schedule flexibility as shifts can change based on needs of our customers Remote Work Requirements: • Ability to work autonomously in a virtual environment • Must be reachable and available by telephone, email, and instant message during work hours • Ability to meet set productivity standards on an ongoing basis • Must have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor) • Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted) • Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth) Minimum candidate qualifications: • Excellent English and Spanish spoken and written language skills • Experience with Microsoft word and excel • High School Diploma • Type 50+ words per minute Preferred qualifications: • 1+ years in Customer Service, help desk or call center experience • Type 60+ words per minute • Working knowledge of website navigation A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it's what keeps us on our toes and excited to come to work every day. For individuals assigned and/or hired to work in California, Revolve includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate of the current base salary range is $18 - $20/hr. After submitting your application, please check your spam folder for emails on your application status. Emails are sent from an ADP email address.