Client Service Specialist - Call Center
Staffing the Universe · Des Moines, IA
Job description(tap to read)
Client Service Specialist As a Client Service Specialist, you will be responsible for receiving and responding to inbound customer inquiries, performing outreach to providers and members, providing program support for contract members, and providing technical and administrative support for various contracts, including support of internal applications and tools. Responsibilities: • Ensure the highest level of customer satisfaction by partnering with team members and program support to meet contract-specific service level agreements and successfully performing responsibilities as defined by the assigned contract(s). • Customer support may include answering general inquiries, troubleshooting issues, scheduling/rescheduling assessments, and other administrative responsibilities as assigned. • You may refer more complex calls to appropriate team members. • Demonstrate professionalism through written and verbal communication with both internal and external customers, using multiple communication methods. • Provide general office support. • May perform data entry into database within specified timeframes. • Prepare and distribute applicable correspondence from multiple sources to external participants following standard operating procedures and quality standards, to meet contract requirements. • Listen to concerns, analyze information, recommend solutions, and confirm customer satisfaction. • Work as an engaged team member to provide feedback, suggest improvement, and work with leadership to achieve company and employee-owner goals. Requirements: • High school diploma and/or equivalent. • 1 - 2 years experience working in a customer service environment. • Demonstrated experience working in a fast-paced and deadline-driven environment. • Excellent verbal and written communication skills. • Intermediate PC skills. • Proficiency in all Microsoft Office products. • Ability to triage issues and handle multiple tasks at the same time. Keyboarding is equivalent to 50 words or more per minute. • Because of the nature and immediacy of the work, the ability to maintain regular and predictable attendance is essential. • Call center experience preferred. • Health care or insurance experience preferred. • Bilingual skills preferred. • We are unable to consider candidates outside of the United States, candidates in the state of California, or those in US Minor outlying islands and territories. About Accede: Accede Solutions is a Nationally Certified Search firm providing services in multiple sectors. We are a Women and Minority-owned Business with a strong emphasis on Diversity, Equity, and Inclusion (DEI). We have managed and Implemented Talent Acquisition and Talent Management processes and had successful engagement with clients in the areas of Financial Services, Technology, healthcare and professional services. We provide a full range of talent acquisition and management services designed to maximize the efficiency of your information management operation. From executive recruiting, to contract-to-hire placement, to contract employment, we offer solutions for your day-to-day workflow issues as well as workload spikes and special projects. We also specialize in retained executive search focused on recruiting distinctive leaders and C level roles. With a track record of successfully recruiting key human capital leaders, we have earned a reputation for insightful and nuanced cultural advisory work built on a platform of strong capability supported by a rigorous and artful approach in assessing cultural fit. We were listed as Fast 100 Asian American firm in 2023 & 2024 by USPAACC and listed as # 2115 fastest growing companies in US in INC5000 Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities Accede is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law. #IND123
$70k–$85k/yr
CDL-A Dedicated Truck Driver Job (Earn $1,350-$1,634/Wk) + $2k Sign-On
Marten Transport · Des Moines, IA
CDL-A Dedicated Truck Drivers- Join a 2-Time TCA Elite Fleet Are you looking for a CDL-A truck driving job with reliable miles and a driver-first culture? Marten Transport - a back-to-back TCA Elite Fleet honoree (2025 & 2026) - is urgently hiring CDL-A truck drivers to join one of the industry's most stable and financially independent fleets that puts drivers first. From dependable schedules to competitive pay and modern equipment, Marten continues to set the standard for what drivers should expect from a carrier. Advantages and earnings include: • $1,350-$1,634 weekly pay range • Earn $70,200-$85,000 annually • $2,000 sign-on bonus! • Home Weekly + Weekend Reset! • Hiring Bonus - $400 • 98% no-touch freight with drop & hook • Average weekly miles: 2,000 to 2,500 • Driver Comfort: Late-model equipment with APU's, automatic transmissions & Invertors on all tractors • Reliable schedules for work life balance • Stable, secure company • Potential for additional detention pay (from 0 to $160 per 24-hour period ) • Potential for additional inclement weather pay (from 0 to $150 per day) • Potential for additional referral bonus (from 0 to $2,500 per referral with unlimited earning potential) Additional Benefits: • Guaranteed minimum pay • Health, Dental, Vision Insurance options • FREE Lifeworks Program for you and your family-resources for Mental Health, Parenting, Education, Financial, Legal and so much more! • 401k with company match • FREE CPAP testing and supplies • Pet Policy - bring your furry companion • FREE Rider Program - see the country together! • Up to $2,500 Driver Referral Program - unlimited earning potential • Hiring bonus • PTO - relax, you deserve it! • Employee Discount Program • Disability Insurance • Flexible Spending account - be financially ready for medical emergencies • Health Savings Account • Company Paid Life Insurance Qualifications: • A current Interstate Commercial Driver's License (Class A) • Must have at least 6 months of recent CDL-A experience with one carrier after completing training • Ability to work and interact with others Expect the best when you join Marten Transport - APPLY NOW!
$73k–$97k/yr
CDL-A Dedicated Wal-Mart Truck Driver Job (Earn $1,400-$1,867/Wk) + Hiring Bonus
Marten Transport · Des Moines, IA
CDL-A dedicated truck driver jobs offer weekly home time! Are you getting the very best your carrier has to offer? If you feel you've had to lower your career expectations, its time to take a look at the dedicated opportunities with Marten Transport where you can EXPECT THE BEST! Marten has high-paying truck driving opportunities pulling dedicated freight featuring our amazing benefits plus weekly home time. Learn more today! Advantages and earnings include: • $1,400-$1,867 weekly pay range • Earn $72,800-$97,084/year • Dedicated Wal-Mart freight • Hiring Bonus - $400 • Driver Comfort: Late-model equipment with APU-s, automatic transmissions & Invertors on all tractors • 99% no touch freight • Potential for additional stop pay (from 0 to $140 per day) • Potential for additional detention pay (from 0 to_$160 per 24-hour period) • Potential for additional inclement weather pay (from 0 to $200 per day) • Potential for additional referral bonus (from 0 to $2,500 per referral with unlimited earning potential) Additional Benefits: • Guaranteed minimum pay • Health, Dental, Vision Insurance options • FREE Lifeworks Program for you and your family-resources for Mental Health, Parenting, Education, Financial, Legal and so much more! • 401k with company match • FREE CPAP testing and supplies • Pet Policy - bring your furry companion • FREE Rider Program - see the country together! • Up to $2,500 Driver Referral Program - unlimited earning potential • Hiring bonus • PTO - relax, you deserve it! • Tuition Assistance • Employee Discount Program • Disability Insurance • Flexible Spending account - be financially ready for medical emergencies • Health Savings Account • Company Paid Life Insurance Qualifications: • A current Interstate Commercial Driver's License (Class A) • Must have a minimum of 6 months recent qualified CDL-A driving experience to apply. • Ability to work and interact with others Home time and pay may vary by hiring area and specific route details ask a recruiter for details Expect the best when you join Marten Transport - APPLY NOW!
$85k–$110k/yr
($85 - $110K/Yr) Hiring CDL-A Truck Drivers - Quick Apply!
Hiring Drivers Now · Des Moines, IA
CDL-A Truck Driving Jobs. High Earning Potential! Apply today and within 24 hours you'll receive multiple job offers. Earn $85,000-$110,000 and up per year based on position. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Avg. Company Driver Job Offers Salary: $85,000-$110,000+ Avg. Owner Operator Job Offers Salary: $200,000-$325,000+ Apply now to receive your job offers!