Patient Liaison
AdaptHealth · Lewisburg, TN
Job description(tap to read)
AdaptHealth Opportunity – Apply Today! At AdaptHealth we offer full-service home medical equipment and related services that empower patients to live their best lives – beyond the hospital and at home. With supporting locations across the nation, AdaptHealth is the vital link in thehealthcare ecosystem that bridges the gap between patients, providers, and high-quality, compassionate care. If you're passionate about making a meaningful and lasting difference in the lives of patients, we invite you to explore a career with AdaptHealth. The Adapt Difference • Commitment to Our People – Support, Development, and Advancement Opportunities • Competitive Compensation and Incentives • Comprehensive Total Rewards & Benefits • Industry-Leading Care & Innovation • Responsible Environmental Stewardship Position Summary: Patient Liaisons have responsibilities related to customer service, equipment and service deliveries in the hospital, and marketing-related activities. This may include delivering medical equipment and supplies to patients in a timely and professional manner and teaching the patient how to use and maintain their equipment; initiating verification of patient insurance benefits; communicating the patient's financial responsibility to the patient, and collecting any amounts due using AdaptHealth provided electronic tools. Essential Functions and Job Responsibilities: • Be knowledgeable of and responsible for the current AdaptHealth policies and procedures that apply to this position. • Represent AdaptHealth in a professional manner in face-to-face contact with patients, referral sources, and hospital personnel. • Responsible for maintaining and increasing revenue from hospital/facility orders. • Develop and maintain a working knowledge of home equipment, insurance guidelines, eligibility, and reimbursement for patients • Responsible for fulfilling equipment orders and assuring that equipment is clean, in proper working order and quantities are correct, delivery instructions are correct, and required paperwork is taken to the patient. • Delivers/Picks up supplies and equipment in a courteous, accurate, and timely manner meeting the timely delivery goal for essential equipment. • Understands issues related to the most cost-effective delivery method for HME ordered. • Trains and educates patients and caregivers on the use of equipment and answers any inquiries they may have about services. • Informs new patients about their rights and responsibilities, whom to contact with questions, and how to contact the billing department. Responsible for informing patients about patient satisfaction surveys. • Responsible for initiating the insurance verification process and informing patients of their financial responsibility. • Discusses insurance coverage with the patient and arranges payment of the patient's financial responsibility. • Able to process credit and debit card payments using standard electronic tools. • Responsible for obtaining signatures of patient or caregiver for each piece of paperwork including the delivery ticket, assignment of benefits, care plan, and waiver of liability. • Documents date and time of delivery-on-delivery ticket and lists any problems or changes to the order and updates driving directions if necessary. • Responsible for returning dirty equipment to the closet and tagging broken equipment, including the branch name and brief description of the problem, for return to the repair area. • Responsible for troubleshooting and servicing all equipment and making decisions on switch-outs. • Conducts sales & service rounds within the assigned hospitals, promoting products and services provided by AdaptHealth to all health care professionals that they may encounter daily. • Increases referral volume from the facility by promotion within business lines and cross-selling among business lines through solicitation/facilitation of referral orders from referral sources. • Understands and maintains a balanced focus on the most profitable business lines. • Acts as a resource for referral source staff regarding Medicare, Medicaid, and private insurance documentation and reimbursement guidelines related to DME/RT/IV/HH equipment and services. • The assists the sales team in the planning and conducting of orientations and in-services to referral sources regarding HME equipment and services provided. • Obtains all required information and medical documentation to ensure complete, accurate, and timely processing of referrals. Strives to obtain MD order signatures and original prescriptions while on-site. • Assures that diagnoses and disease states warrant the need for prescribed equipment and services from a reimbursement standpoint. Suggests additional equipment and services if warranted based on diagnoses or makes appropriate recommendations. • Can execute the entire referral process, for all applicable product lines. • Coordinates with other departments to minimize delivery expenses and provide efficient service to customers. • Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control, and hazardous materials handling. • Maintain patient confidentiality and function within the guidelines of HIPAA. • Completes assigned compliance training and other educational programs as required. • Maintains compliance with AdaptHealth's Compliance Program. • Perform other related duties as assigned. Competency, Skills, and Abilities: • Excellent verbal and written communication skills • Excellent presentation skills • Excellent customer service skills • Product and service knowledge • Motivation for sales • Ability to work independently and with a team • Strong analytical and problem-solving skills with attention to detail • Ability to prioritize and manage multiple projects • Possess mental alertness and the ability to properly treat confidential information. • Proficient computer skills and knowledge of Microsoft Office Education and Experience Requirements: • High School Diploma or equivalent is required; Associate Degree from an accredited college is preferred • One (1) year of work related to health care, administrative, insurance, customer services, or management regardless of industry • The exact job experience considered must be DME, Diabetes, Incontinence Sales. • Valid and unrestricted driver's license in the state of residence Physical Demands and Work Environment: • Must be able to bend, stoop, stretch, stand, and sit for extended periods. • Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use. • The work environment may be stressful at times, as overall office activities and work levels fluctuate. • Subject to long periods of sitting and exposure to the computer screen. • May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogens • May be exposed to angry or irate customers, patients, or referral sources. • Ability to utilize a personal computer and other office equipment. • Must be able to lift 30 pounds as needed. • Physical and mental ability to provide clinical assessments • Ability to travel independently throughout the service area. • Excellent ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy. • Mental alertness to perform the essential functions of the position. Total Rewards & Benefits Program: • Comprehensive medical, dental and vision coverage (eligible first of the month following hire) • 401(k) with company match • Paid Time Off Plans including 6 paid holidays • Employee Stock Purchase Plan • Paid Parental Bonding Leave • Short and Long-term Disability Insurance • Life and AD&D Insurance • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) • CVS Minute Clinic and Teledoc access • Spousal Advantage Reimbursement Plan • Identity Theft Protection and Legal Plan *Applicable waiting periods apply Requirements Disclosure: • Company conducted Background Check is required for all roles • Company conducted Motor Vehicle Record Check is required for driving roles • Clinical roles require valid licensure/certification, where applicable
$85k–$110k/yr
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Now Hiring CDL-A Truck Drivers! Apply today and within 24 hours you'll receive multiple job offers. Earn $.60 - $.80+ CPM and up per year based on position. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Avg. Company Driver Job Offers Salary: $85,000-$110,000+ Avg. Owner Operator Job Offers Salary: $200,000-$325,000+ Apply now to receive your job offers!
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DoorDash · Lewisburg, TN
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th
$20–$22/hr
Home Care Intake and Client Services Coordinator (Remote - Michigan) | Temp-to-Perm
Morgan Stephens · Lewisburg, TN
Home Care Intake and Client Services Coordinator (Remote - Michigan) | Temp-to-Perm Pay: $20.00 - $22.00 per hour Location: Remote (Michigan Residents Only) Preference: Candidates located within 25 miles of Troy, MI Schedule: Full-Time | Monday-Friday Daytime Hours Employment Type: Temp-to-Perm About the Opportunity We are seeking a professional, customer-focused Home Care Intake and Client Services Coordinator to join our growing healthcare services team. This position serves as the first point of contact for individuals seeking home care services. You will answer inbound calls, gather client information, explain available services, schedule assessments, and connect prospective clients with the appropriate local care teams. The ideal candidate has previous home care intake or scheduling experience along with experience working in a call center or remote telephonic customer support environment. This role is perfect for someone who enjoys helping people, thrives in a fast-paced remote setting, and delivers exceptional customer service over the phone. Although this is a remote position, candidates must reside in Michigan, with preference given to those living within 25 miles of Troy to facilitate training, occasional in-person meetings, and future operational needs. Responsibilities Client Intake & Support •Answer inbound calls from prospective clients, family members, referral sources, and healthcare consumers •Gather and document client information accurately •Explain available home care services •Schedule consultations, assessments, and follow-up appointments •Route inquiries to the appropriate local office or operational team •Provide compassionate, professional customer service on every interaction Customer Service & Communication •Communicate effectively by phone, email, text, and virtual platforms •Respond to inquiries promptly and professionally •Follow up with prospective clients and referral sources •Help individuals understand available services and next steps Documentation & Data Management •Maintain accurate records within CRM and intake systems •Document all client interactions and communications •Track inquiries, referrals, and follow-up activities •Ensure data accuracy and completeness Problem Resolution •Address client questions and concerns •Escalate complex situations appropriately •Collaborate with internal teams to ensure a positive client experience Qualifications •Home care intake, client services, or scheduling experience required •Previous call center, remote customer service, or high-volume inbound phone support experience required •Must reside in the State of Michigan •Candidates located within 25 miles of Troy, MI are strongly preferred •Excellent verbal communication and active listening skills •Strong organizational and time management skills •Ability to work independently in a remote environment •Comfortable learning new software systems and technology •High-speed internet connection and dedicated home workspace Preferred Qualifications •Home care industry experience •Healthcare customer service experience •Medical scheduling or patient access experience •Intake or referral coordination experience •Medicaid, Medicare, or Managed Care experience •Bilingual English/Spanish is a plus What We Offer •Competitive hourly compensation of $20.00-$22.00 per hour •Fully remote work environment •Weekly pay •Temp-to-perm opportunity with long-term career growth •Comprehensive training and ongoing support •Professional development opportunities •Benefits available in accordance with eligibility requirements •Opportunity to make a meaningful impact by helping individuals access home care services Apply Today If you have experience in home care intake or scheduling, enjoy providing exceptional customer service in a remote, phone-based environment, and live in Michigan, we'd love to hear from you.
Job Title: Care Coordinator Pay: $20.00/hour | Weekly Pay Location: 100% Remote Schedule: Monday-Friday | Must be available to work any assigned 8-hour shift between 7:00 AM-7:00 PM CST Training: Mandatory Virtual Training | 8:00 AM-5:00 PM CST | On-Camera Attendance Required (4-6 Weeks) Start Date: 08/10/2026 Opportunity Overview Join a leading healthcare organization supporting patients throughout their specialty medication journey. As a Care Coordinator, you will serve as a key point of contact for patients, healthcare providers, and referral sources by assisting with patient enrollment, referrals, account management, and ongoing support. This role requires exceptional customer service, attention to detail, and the ability to multitask while documenting patient information in real time. You'll play an important role in helping patients gain access to specialty therapies while delivering compassionate, patient-centered service. Responsibilities • Handle inbound and outbound phone calls while providing exceptional customer service to patients and healthcare providers. • Create and accurately process patient referrals, applications, and enrollment documentation within the company's CRM platform. • Manage patient accounts from initial referral through final approval or denial. • Answer patient questions regarding referral status, program enrollment, and next steps throughout the patient journey. • Document clear, accurate, and detailed account notes while actively speaking with callers. • Conduct outbound calls for patient follow-ups, confirmations, and additional information as needed. • Collaborate with healthcare providers and referral sources to obtain required documentation and process new patient applications. • Provide empathetic, professional support while maintaining control of patient conversations and educating callers on available resources. • Stay current on company policies, procedures, and program updates to ensure compliance and quality standards. • Meet daily productivity, quality, and attendance expectations while working independently in a high-volume environment. • Escalate complex or unusual issues to supervisors or senior team members when appropriate. Skills & Qualifications Technical & Functional Skills • Ability to multitask while navigating multiple software applications during live phone conversations. • Minimum typing speed of 40 WPM with accurate data entry and documentation skills. • Strong proficiency with Microsoft Office products. • Experience using Microsoft Teams, Zoom, or other video conferencing platforms. • Ability to accurately transcribe detailed notes while speaking with patients or healthcare professionals. • Previous call center or customer service experience strongly preferred. • Knowledge of pharmacy operations and insurance billing is a plus. Soft Skills • Excellent verbal and written communication skills. • Friendly, empathetic, patient-focused communication style. • Strong attention to detail and commitment to documentation quality. • Self-motivated with excellent time management and organizational skills. • Ability to work independently in a remote environment. • Strong work ethic with a commitment to achieving productivity and quality metrics. • Adaptable, dependable, and eager to learn and grow into senior-level opportunities. Education & Experience • Education: High School Diploma or GED required. • Experience: 2-4 years of customer-facing, customer service, or call center experience preferred, or an equivalent combination of education and experience. Remote Work Requirements • Dedicated, quiet, private, distraction-free home workspace. • High-speed hardwired internet connection required. • Minimum internet speeds: • 15 Mbps Download • 5 Mbps Upload • 30ms Maximum Ping • DSL, Cable, or Fiber internet only. • WiFi, satellite, dial-up, and cellular internet connections are not acceptable. • Must use a surge protector with network line protection for company-issued equipment. • Company will provide all required computer equipment; employee is responsible for maintaining qualifying internet service.