Correspondence Processor (1st Shift: Tues-Sat / Sun-Thurs)
Molina Healthcare · Lewisburg, TN
Job description(tap to read)
Job Description JOB DESCRIPTION Job Summary Provides support for member correspondence activities. Responsible for generating clinical determination letters for members and providers, and following established guidelines and standards related to correspondence processing. Contributes to overarching strategy to provide quality and cost-effective member care. Work Schedules Available: Tuesday-Saturday (9AM - 6PM EST) and Sunday-Thursday (9AM - 6PM EST) Essential Job Duties • Assists with generating clinical determination letters to members and providers, ensuring all letters are clear, accurate, and meet the required reading grade level. • Collaborates with internal teams to ensure correspondence meets regulatory requirements, including plain language and appropriate format. • Assists in monitoring letter queues to ensure timely generation and delivery of all necessary correspondence. • Responds to inquiries and assists with troubleshooting issues related to letter creation or delivery. • Supports ongoing feedback processes to ensure letters are accurate, integrate relevant information, and maintain high-quality standards. • Demonstrates strong attention to detail and accuracy when processing letters to meet company and regulatory standards. • Develops a basic understanding of healthcare programs, processes, and relevant software systems and applications. • Ensures clear and concise correspondence. • Supports internal teams, including working with both technical and non-technical staff to ensure proper letter production. Required Qualifications • At least 1 year of experience in an administrative support role, preferably within a health care environment supporting correspondence or clinical communications, or equivalent combination of relevant education and experience. • Previous experience as a Correspondence Processor at Molina. • Strong attention to detail, and ability to work within regulatory and internal requirements for letter generation. • Strong organizational and time-management skills, and ability to manage multiple letter queues and deadlines. • Excellent verbal and written communication skills, and ability to ensure clarity and precision in all correspondence. • Willingness to learn and adapt to new programs, software systems, and lines of business. • Ability to research, obtain feedback, and integrate necessary adjustments into letters to meet quality standards. • Ability to manage multiple tasks simultaneously, and ensure quality and compliance in all produced correspondence. • Ability to maintain confidentiality and ensure compliance with all relevant guidelines, regulations, and policies in processing of clinical correspondence. • Ability to work effectively in a fast-paced, high-volume environment, maintain accuracy and meet deadlines. • Ability to collaborate effectively with team members and internal departments. • Basic Microsoft Office suite/applicable software program(s) proficiency. To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
Customer Service Associate
Dollar Tree · Lewisburg, TN
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: • Assist customers with questions and recommendations • Manage sales transactions while working assigned cash register • Maintain security of cash and protect company assets • Keep the store well-stocked, and recover merchandise • Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards • Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders • Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable • Other duties as assigned* Skills and Experience: • High school diploma or equivalent is preferred • Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred • Ability to follow instructions and interpret operational documents is required • Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting • Excellent customer service and relationship management skills are required • Strong organizational and communication skills are required • Strong problem-solving and decision-making skills are required Perks and Benefits: We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer: • Employee Assistance Program • Retirement plans • Educational Assistance • And much more! We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor. Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. Part time 7373 52nd Place East,Bradenton,Florida 34203-8915 04392 Dollar Tree
$18.15–$19.65/hr
Representative I (Remote; 11:30 AM - 8:00 PM Shift), Customer Care
Estes Express Lines · Lewisburg, TN
Job Summary: The primary responsibility of the entry level Customer Care Representative is to provide best in class customer service. This position interacts with customers by telephone or email, to answer questions and resolve issues. This position may be full-time or part-time and have the ability to work from home based on the needs of the business. If you are interested in career advancement at Estes, this is the position for you! • Schedule, verify, and investigate pickups, resolve problems, direct customer concerns to appropriate party for further assistance and final resolution. • Identify and overcome customer objections and complaints by responding to inquiries with clarifying information through research. Keep management informed, escalating issues as needed. • Build rapport with customers by greeting them in a courteous, friendly, and professional manner • Document all contact call or e-mail details in Customer Relationship Management (CRM) system according to standard operating procedures. • Maintain Quality Assurance requirements and other key performance metrics • Participate in all department meetings • Responsible for the maintenance of all Company issued equipment in good working order. Accountable for immediately reporting internet, power or other connectivity issues to management • Provide customers with product and service information, recognizing opportunities to upsell • Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity • May provide incidental coverage for receptionist when needed • Regular attendance is required. • This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks. Qualifications: • High School or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background • Flexibility to work various shifts/schedules and willingness to work additional hours with little notice required • Confident, friendly, professional, with a strong work ethic required • Ability to professionally and calmly deal with a wide variety of customer communication styles required • Ability to effectively and accurately communicate in writing and on the telephone required • Call Center or Customer facing experience strongly preferred; knowledge of Transportation industry a plus • Ability to listen attentively to customer needs and concerns; demonstrating empathy • Ability to easily maneuver between multiple websites and computer screens • Working knowledge of Microsoft Office; experience with CRM, AS/400 helpful • Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job • Must be able to comply with all company policies, rules, procedures and Code of Conduct • Must be able to interact well with others • Must be able to work independently, or in a team setting • Must be capable of working under tight time constraints in a high volume environment with multiple priorities • Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines • Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check • Must be authorized to work in the United States Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job. Estes values a diverse workforce and affirmatively promotes a company culture that embraces the concept that outcomes are improved when our workforce is made up of people with different viewpoints. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law. Come find your new career at Work4Estes.com! Applications are accepted online only through this website. If you need an accommodation to apply, call the number on the website. Pay Range: $18.15 - $19.65 / hour
Customer Service Associate
Wawa · Lewisburg, TN
Customer Service Associate (CSA) As a Customer Service Associate (CSA) you are the friendly face that puts the 'Wow' in Wawa by greeting and serving our customers. As a CSA, you are proud to be part of a beloved brand that is committed to putting people first, doing the right thing, andmaking every day a little brighter. What you'll do: • Greet and engage with customers to ensure their needs are met both quickly and courteously. • Prepare food items such as our delicious breakfast items, built-to-order sandwiches, specialty beverages, and pizzas as well as keeping our coffee station clean and organized. • Operate the cash register, handle payments, activate fuel and gift cards, as well as assist with lottery and ID verification for age-restricted products. • Ensure our stores are well-stocked and that our shelves remain fresh, full, and inviting. • Help keep our stores clean and safe by following all established policies, procedures, and guidelines. • Complete store housekeeping duties including cleaning, dusting, sweeping, mopping, emptying trash, and more. Benefits: • We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, paid parental leave, store discounts, paid time off, flexible schedules and access to additional benefit and wellness programs. • Eligibility for Wawa Benefits is defined under the terms of the plan(s) Qualifications: • Great communication and customer service skills. • Ability to thrive in a fast-paced environment and multitask like a pro. • Must be 16+ years old with reliable transportation. • Enjoy working in a team environment. The hourly range for this position is $15.00 - $18.75 and is commensurate with position, experience, and location. Associates in this position will receive a $1.50 shift differential for hours worked between 12am - 6am. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.