Customer Service Associate I

Educational Diagnostician

Charlie Health · Slaton, TX

Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role Charlie Health is hiring exceptional candidates with a Masters degree in mental health and previous work experience facilitating groups to provide remote, telehealth services to our adolescent and young adult clients. We're eager to work with forward-thinking mental health professionals to enhance our programming and provide the best possible care to our clients. People know Charlie Health for our warm and empathetic clinical team. While each individual clinician has their own interests, expertise, and style, we require all team members to be well versed in a variety of modalities. Our clients are struggling to cope with underlying mental health issues and benefit from therapists that are sophisticated and relational. Successful candidates are committed to bettering the mental health of their clients, along with being adept at self-care, ensuring they are prepared to give their best every day to address the youth mental health crisis. Responsibilities Complete all Onboarding requirements within 2 weeks of start date Meet with your assigned Charlie Health Group Quality Supervisor or Group Quality Director at a minimum of 1x/month for required check-in Respond to all email and Slack communication promptly (within 48 hours of receiving a communication) Review the curriculum aligned to group assignment prior to group start time Arrive ~10 minutes early to scheduled group time and facilitate all groups for the entirety of the hour Facilitate groups following Charlie Health best practices and using assigned and most up to date Charlie Health curriculum Facilitate groups across age groups and cohorts, including Integrative curriculum, Support Staffing and Wellness Hour as needed Foster client engagement and group cohesion throughout the session, encouraging client participation and fostering camera-on culture Following all operational policies and procedures as indicated by Charlie Health best practices Participate in collaborative Treatment Team (Tuesdays) and Group Supervision (every other Friday) with your assigned Charlie Health Group Quality Supervisor or Group Quality Director, peers and other Clinical Leadership team members Work collaboratively and respectfully across the care team including with Primary Therapists, Care Experience Specialists and Care Coaches Communicate clearly, professionally, and promptly with all clients, staff, families, agencies, and referents Monitor your treatment documentation to ensure all of your notes are completed within required 24 hour timeframe and meet agency and professional standards per DHCS and The Joint Commission standards Maintain and model professional ethics, including appropriate boundaries and confidentiality Other duties as assigned Requirements Must be available during late afternoons and evenings on weekdays (3-8pm MT on Monday to Thursday) and on Saturdays to meet the schedules of our adolescent and young adult clients Master's degree in mental health or related field required (see below for full list) Experience working with youth and young adults Well versed in a variety of modalities and feel confident integrating them into your treatment approach (DBT, CBT, EMDR, MI certification is a plus) Passionate about the benefits of group treatment and skilled in conducting group treatment Ability to work effectively in a team Creative and engaging, especially over video! The technical ability to run effective telehealth sessions Reliable WIFI connection when meeting with clients Familiarity with and willingness to use cloud-based communication software—Gmail, Slack, Zoom, Dropbox–in addition to EMR and outcomes survey software on a daily basis Part time 1099 role Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. Eligible Master's Degrees: Master of Science (M.S.) in Mental Health Counseling Master of Arts (M.A.) in Counseling Psychology Master of Social Work (M.S.W.) with a concentration in Mental Health Master of Science (M.S.) in Clinical Mental Health Counseling Master of Arts (M.A.) in Marriage and Family Therapy Master of Arts (M.A.) in Clinical Psychology Master of Science (M.S.) in School Counseling Master of Science (M.S.) in Rehabilitation Counseling Master of Science (M.S.) in Applied Developmental Psychology Master of Arts (M.A) in Education (with experience in behavioral health) Master of Education (Ed.M) (with experience in behavioral health) Based on the nature of this role, you will need to complete several state background checks for clearance to see clients. Florida requires a fingerprint based background check, with more information found here . Please note that the cost for this background check will be paid for in full by Charlie Health. LI - Remote Our Values Connection: Care deeply & inspire hope. Congruence: Stay curious & heed the evidence. Commitment: Act with urgency & don't give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.aa415a4b-8b21-40fc-a65c-70d2b25ca29a

Entry Level Jobs (Work from home) Amazon XL Warehouse Associate Job ID- 1681You'll be part of the Amazon warehouse team that handles the big stuff - those unique customer orders that weigh over 50 pounds: big screen TVs, furniture, appliances, and more.You'll be trained on how to use technology to handle these heavy bulk items. Even if you haven't been a "power" player before, that won't limit you from gaining valuable job experience because—depending on the site—you may be trained to be a heavy equipment operator, using powered industrial trucks (PIT) such as a forklift or pallet driver.Many shifts will have you at the helm of our power equipment getting orders ready for customers, but other times you'll be on the warehouse floor of our fulfillment centers, sortation centers, or delivery stations working with your teammates, tackling those hands‑on items that need expert handling before they are sent along their delivery route.Duties & Responsibilities Depending on the site, you may operate powered industrial trucks (PIT) that reaches heights up to 40 feet. Equipment training and certification are provided free of cost.Receive, sort, and put away heavy and bulky inventoryLoad boxes into trucks for shipmentUse technology such as computers and smart phonesView prompts on screens and follow direction for some tasksRequired Physical Ability Lift up to 49 poundsUse safe practices and methods to handle products heavier than 50 poundsStand and walk, as well as push, pull, squat, bend, and reach frequently during shiftsUse carts, dollies, hand trucks, and other gear to move items aroundGo up and down stairs (where applicable)Workplace Environment Safety – Your safety is important to us, so we provide protective gear. All teams share safety tips daily.Surroundings – You'll be operating and working around moving machines – order pickers, stand-up forklifts, turret trucks, and mobile carts.Activity – In addition to sitting and standing while operating equipment, some activities may require standing in one place for long periods, walking around, or climbing stairs.Temperature – Even with climate controls, temperatures can vary between 60°F and 90°F in some parts of the warehouse; on hot days, temperatures can be over 90°F in the truck yard or inside trailers.Noise level – It can get noisy at times. We provide hearing protection if you need it.Dress code – Relaxed, with a few rules to follow for safety. Comfortable, closed‑toe shoes are required and protective safety footwear are required in select business units. Depending on the role or location, Amazon provides a $110 Zappos gift code towards the purchase of shoes, in order to have you prepared for your first day on the job.Schedule & Pay Schedule flexibility. Depending on where you work, schedules may include full‑time (40 hours), reduced‑time (30‑36 hours) or part‑time (20 hours or less), all with the option of working additional hours if needed.Shift options. Work when it works for you. Shifts may include overnight, early morning, day, evening, and weekend. You can even have four‑day workweeks and three‑day weekends.Anytime Pay. You can instantly cash out up to 70% of your earnings immediately after your shift (for select employee groups).Requirements Candidates must be 18 years or older with the ability to understand and adhere to all job requirement and safety guidelines in English.#J-18808-Ljbffr

Distribution Center Associate (Picker)

Coca-Cola Refreshments · Slaton, TX

Join our distribution center team as a Warehouse Associate! Handle order picking, loading/unloading, and inventory organization in a fast-paced environment. No experience requiredjust reliability and physical stamina. Competitive pay, weekly checks, and growth opportunities await.

Customer Support Senior Manager (Remote)

Bob's Discount Furniture · Slaton, TX

Job Overview The Customer Support Senior Manager (Operations) leads multiple contact center operations across voice, SMS, chat, email, and other customer support channels. This leader is accountable for performance management across internal teams and third-party partners across multiple sites and remote environments. The role uses data and Voice of Customer insights to identify root causes, improve productivity and service performance, and drive cross-functional initiatives. This leader also helps foster a positive, empowering work environment focused on team engagement and an exceptional customer experience. What You'll Bring to Bob's At Bob's Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of technical expertise, problem-solving abilities, behavioral and leadership skills, and customer focus. If you thrive in a dynamic environment and enjoy leveraging your skills to make an impact, this is the perfect opportunity for you! Key Skills for Success To excel in this role, you will need to demonstrate strengths in the following skill areas: Core Competencies & Expertise • Contact Center Operations Leadership: Lead multi-channel customer support operations and deliver against key performance indicators, including NPS, First Contact Resolution (FCR), and Average Handle Time (AHT). • Data Analysis & Root-Cause Problem Solving: Analyze operational and customer contact data to identify trends and root causes, develop improvement strategies, and implement actions that reduce recurring issues. • Performance Management: Establish clear expectations, manage scorecards, and use consistent KPI reviews and communications to improve performance and productivity across internal and third-party teams. • Vendor & Partner Management: Build strong partnerships with third-party vendors and internal business partners, emphasizing accountability, collaboration, performance, and shared customer outcomes. • Leadership & Team Development: Lead experienced professionals and/or subordinate managers, provide coaching and mentorship, manage staffing and compliance, and promote a highly engaged, empowering team culture. • Strategic & Cross-Functional Leadership: Drive projects and initiatives that impact multiple areas of the organization and serve as a trusted subject matter expert on Customer Support best practices. Preferred Competencies & Skills • Omnichannel Customer Support: Experience supporting voice, chat, SMS, email, and other digital customer service channels. • Customer Experience & Digital Tools: Experience with digital customer experience, SaaS environments, or modern customer support technologies is highly valued. • Customer Support Platforms: Experience with Medallia, Zendesk, Calabrio, and Cisco is a plus. • Voice of Customer: Ability to translate customer contact and VOC data into actionable insights and recommendations. • Execution & Agility: Self-motivated, detail-oriented, and able to prioritize, meet deadlines, and manage changing priorities in a fast-paced environment. • Customer Focus: Strong commitment to creating a world-class, engaging customer experience while balancing operational performance and team needs. Key Responsibilities • Analyze data to identify root causes, recommend and implement improvements, and reduce recurring customer support issues. • Partner with internal teams and third-party business partners to provide insights from contact data and Voice of Customer (VOC) information. • Define and manage reporting needs to provide clear performance visibility across voice, chat, SMS, email, and other channels. • Communicate performance expectations across multi-site and remote operations and maintain effective performance scorecards. • Drive day-to-day performance through consistent KPI reviews, coaching, communication, and follow-through. • Lead assigned Customer Support operations and deliver against key performance indicators, including NPS, FCR, and AHT. • Manage activities across multiple disciplines and oversee experienced professionals and/or subordinate managers and teams. • Serve as a subject matter expert on Customer Support best practices and contribute strategic guidance to cross-functional teams. • Manage staffing needs, support compliance expectations, and provide backup leadership support across Customer Support functions as needed. Who We Are At Bob's, we have fun, we love what we do, and we're growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. How We Will Support Your Success We know you have many choices when it comes to your career. At Bob's, we invest in your growth, well-being, and career advancement. Benefits & Perks • Competitive Medical, Dental, and Vision Insurance • Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday! • 401(k) Profit Sharing Plan with a generous company match • Pet Insurance and employer-paid Life Insurance options • Professional Development: Tuition reimbursement, on-demand learning, and career progression pathways • Employee Discount starting on Day 1, plus exclusive partner discounts • And so much more! Our Culture & Core Values At Bob's, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values-Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun-guide everything we do. We're not just a workplace; we're a team that supports and celebrates each other! Minimum Qualifications • Minimum of 8 years of experience in Customer Support or a related customer service discipline. • Demonstrated experience leading multi-channel contact center operations and managing performance across internal and/or third-party teams. • Experience using operational data and KPIs to identify issues, drive improvements, and communicate performance. • Strong leadership, coaching, communication, organizational, and cross-functional partnership skills. • Bachelor's degree in business management, technology, marketing, or a related field. Physical Demands Physical demands and specific work-environment requirements were not provided in the source job description and should be confirmed before posting. Diversity is a Core Value at Bob's At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or a part of the Bob's team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve. It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law. Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities $100,000 - $125,000 It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law. #J-18808-Ljbffr