Customer Care Supervisor
Hilton Hotels · Orlando, FL
Job description(tap to read)
Customer Care Department Supervisor This position will be responsible for supervising all aspects of the Customer Care Department to include coaching, training, monitoring answer %, and implementing the policies and guidelines of the department. The Supervisor will manage the Customer Care Team to increase efficiency within the department and ensure outstanding service for all of our customers. We are looking for a leader who has a consistent record of building and motivating strong teams, while being able to be proactive in developing new strategies to increase performance. The Supervisor will need to be a team player that is well-versed in leading employees. Why do Team Members Like Working for us: • Excellent health care options (medical, dental, and vision that encourage preventative care) • Paid Time Off (PTO) that allows for rest, relaxation or recuperation • All new Team Members are automatically enrolled in the HGV Retirement Savings Plan • Our Go Hilton Team Member Travel Program offers up to 30 nights per year at our employee rate and 50% off at participating hotel-operated restaurants. Responsibilities Key Responsibilities: The ideal candidate for this position will be an experienced, dynamic, talented, customer service focused, energetic, enthusiastic, and positive in nature, and must have the ability to communicate with a diverse team to motivate individuals to achieve specific goals. The ideal candidate must be able to multi-task in a fast-paced Call Center environment providing support where the primary objective is the customer care representatives and the customers. • Assist Customer Care Representatives with day-to-day activities and provide them with guidance and motivation. Train, track daily production & attendance, coach and performance develop team according to production standards. Handle all escalated requests, whether via written correspondence or via phone. • Understand monthly goals and track progress throughout the month. • Take over escalated guest calls to fix issues and provide guest satisfaction. • Manage revenue by making sure the proper fees are being charged consistently including upgrades, 45 day and change fees, and all holiday and extra night charges. • Maintain side file for each team member on individual team (job description, comp plan, error logs, comments) and keep updated as new information is received. • Monitor and provide feedback on phone calls for customer care representatives. • Assist other departments and fill in as Supervisor on duty whenever needed. • Assist with team payroll, performance manage missed pushes, pay corrections, etc • Responsible for creating monthly strategies with individual team and the overall team to accomplish monthly goals. • Handle all administrative work from the team in a timely manner. • Ensure the privacy and security of confidential information regarding guests. • Maintain an upbeat, positive and motivated demeanor, especially when interacting with Hilton guests, coworkers, and managers. Qualifications Qualifications: • High School Diploma or GED • Able to work a flexible schedule • Minimum of one (1) or more years of supervisory experience required. • Ability to work in a fast-paced environment while being able to multi-task. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Job Info • Job Identification 21289 • Job Category Telemarketing • Posting Date 06/26/2026, 02:16 PM • Job Schedule Full time • Job Shift Full availability • Locations Metrowest Corporate HGV Office (On-site) • Area of Talent Call Center • HR Division Call Center
Crew Member
American Cruise Lines · Orlando, FL
Crew Member American Cruise Lines, the largest U.S. cruise company, offers unique experiences exploring America's rivers and coasts. We're hiring Crew Members for the 2026 season. You'll work in our shipboard hotel providing outstanding hospitality and serving as a proud representative of our brand. This is a temporary position where we challenge you to work onboard for 28 weeks. At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to ShareAmerica's Story on the Finest American Ships. Food Service Crew Member Responsibilities: • Provide a personalized, high-quality dining service. • Set up and break down meals and events. • Greet guests by name, offer menu/wine suggestions, and answer questions. • Relay orders and serve with attention to detail. Hospitality Crew Member Responsibilities: • Maintain safe and welcoming guest areas, including staterooms and common spaces. • Greet guests by name and respond to housekeeping requests. • Clean rooms, stock supplies, and organize inventory. • Support special events like embarkation, tea service, and cocktail parties. Highlights: • Pay: Wages range from $1,000 to $1,400 per week with additional bonuses. With all major living expenses covered aboard, you have an extraordinary chance to save your earnings. • Hospitality Experience: This is an introductory position to the cruise industry and a strong foundation for a career in hospitality. • Covered Expenses: American Cruise Lines provides travel, room and board, uniforms, and training. • Travel the Country: We have over 50 itineraries, spanning over 35 states in America. • Crew Connections: Create lifelong memories and relationships with fellow crew members and guests from all over the country. Qualifications: You must be at least eighteen (18) years of age and an American citizen or Green Card holder. You must be able to perform the essential functions of the job with or without accommodation. Under Federal Law and the Department of Transportation, we are required to pre-employment drug test all shipboard employees which includes testing for Marijuana and other controlled substances. To provide safe and conscientious service to our guests, the consumption of alcohol is strictly prohibited. All shipboard employees also have emergency and safety functions essential to the safe operation of the ship that are included in your training. American Cruise Lines has grooming standards that include limitations on visible tattoos and piercings. This is a temporary employment position not to extend beyond 28 weeks of shipboard work. We encourage you to utilize the skills you develop to apply for management positions within American Cruise Lines, but such positions cannot be expected and are not guaranteed. Successful individuals work well under pressure, keep composure and have a positive attitude. The talent and dedication of American Cruise Lines' employees have made us America's Leading Small Ship Cruise Line. Work Schedule: • 7 days per week while onboard the ship, for up to 28 weeks. • This is a temporary position with no guarantee of future employment. • This is a full-time, nonexempt position. Essential Functions: • Ships experience forces from wind, waves, and currents, prompting them to exhibit six distinct motions known as ship motions. The six motions are surge, sway, heave, roll, pitch, and yaw. This position requires the ability to live and satisfactorily perform job duties in an environment that is subject to constant motion. • Ability to work around 12 hours per day. • Ability to assist in the event of an on-board emergency by quickly climbing up a ladder, opening, and passing through a 20" diameter hatch. • Ability to stand for your entire shift. • Ability to frequently lift up to 20 lbs. and occasionally lift up to 50 lbs. • Ability to frequently bend, squat and reach. • Ability to live and work on board a vessel for extended periods of time. • Ability to use stairs frequently. Equal Opportunity Employer American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. American Cruise Lines bases all employment decisions on business needs, job requirements, and individual qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. This policy applies to all aspects of employment and employment decisions, including, but not limited to, hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access to benefits.
Cruise & Hotel Booking Specialist | Fully Remote 6 days ago Be among the first 25 applicants This range is provided by The Destination Knot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $25,000.00/yr - $65,000.00/yr Company: Destination Knot Location: Remote (U.S.) About Us: Destination Knot is a premier travel agency partnered with an award-winning host agency with over 70 years of experience. We specialize in crafting unforgettable getaways, offering cruises, hotels, vacation homes, all-inclusive resorts, and more to our valued clients. Job Description: We are seeking a detail-oriented and customer-focused Cruise & Hotel Booking Specialist to join our team. In this role, you will assist clients in planning and securing their ideal vacations, providing expert guidance and exceptional service every step of the way. Responsibilities: • Assist clients in researching, planning, and booking cruises, hotels, and vacation packages • Provide personalized recommendations based on clients' preferences and budgets • Work closely with top travel suppliers to secure exclusive deals and promotions • Stay informed on industry trends, travel policies, and supplier offers • Handle client inquiries, modifications, and cancellations in a professional and timely manner • Maintain accurate records of bookings and client interactions • Participate in training sessions and supplier webinars to enhance industry knowledge Qualifications: • Must be 18+ and legally authorized to work in the U.S • Excellent communication and customer service skills • Passion for travel and helping others create unforgettable experiences • Self-motivated with the ability to work independently • Comfortable using online booking platforms and learning new software • Prior experience in customer service or sales is a plus but not required How to Apply: If you're passionate about travel and ready to embark on a rewarding career, we'd love to hear from you! Apply now to join our growing team. Compensation & Benefits: • Commission-Based: Earn a percentage of each booking with unlimited earning potential. • Flexible Schedule: Work full-time or part-time from anywhere. • Exclusive Travel Perks: Enjoy discounted travel, FAM trips, and supplier incentives. • Training & Certification: Gain access to ongoing education and industry support. Seniority level Not Applicable Employment type Full-time Job function Management and Manufacturing Industries Software Development, IT Services and IT Consulting, and Biotechnology Research #J-18808-Ljbffr
Cook
Sonic Drive In · Winter Garden, FL
*Position:* *Cook* *Immediate Supervisor: * Manager on Duty (MOD) *Status: * Nonexempt *Position Summary:* This position cooks, prepares, and packages product. *Essential Job Duties:* * Cook, prepare, and package food product pursuant to operational and quality standards * Operate dresser, front swamp, back swamp, grill, and food prep stations as assigned * Comply with all company policies, procedures, and operational standards * Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards * Regular attendance *ADDITIONAL DUTIES:* * Report customer or employee complaints/issues to MOD * Move and stock food product weighing up to 50 pounds * Perform other job-related duties as assigned or required *Time/Shift Expectations:* Irregular hours; nights; weekends; and holidays *Qualifications and Job Requirements:* * Knowledge/Skills * General restaurant or retail knowledge * Basic math and reading skills * Effective verbal and written communication skills * Ability to follow directions * Multi-tasking skills *Work Environment:* Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions
611 N. Wymore Rd - [Delivery Driver] - Competitive Compensation (Up to $23.92 per hour) / Flexible Scheduling / FT and PT Opportunities - As a Courier Driver, you will: Operate a delivery vehicle to transport packages and documents to designated locations; Load and unload packages from the vehicle; Plan and follow the most efficient route for deliveries; Communicate with customers to ensure timely and accurate delivery; Maintain proper records of deliveries and payments received; Follow all traffic laws and safety regulations while driving...Hiring Immediately >>