Healthcare Customer Service Representative

Director, Client Success - Revenue Cycle - (REMOTE)

Enablecomp · Franklin, TN

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers' Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years. Position Summary The Director, Client Success, is responsible for managing and growing client relationships through hands on partnership and collaboration with both EnableComp operations and sales leadership. This role focuses on delivering exceptional service, aligning client expectations with internal capabilities, and driving satisfaction and retention through consistent, proactive communication. The Director acts as an extension of the client, translating needs into actionable plans, resolving challenges, and identifying opportunities to enhance performance and expand market share through consistent service that exceeds client expectations. Key Responsibilities • Participate in entirety of Client Lifecycle. Sales process, Implementations, Project Go Lives, Business Reviews, and identify additional Cross Sell opportunities • Will oversee Client Success activities for designated clients. • Communicate and coordinate with EnableComp Leadership to ensure all job duties as assigned are executed professionally and timely in accordance with EnableComp standard. • Acts as an "ambassador" for a fast-paced, detail oriented supportive team by facilitating friendly, courteous, efficient, and well-presented service to assigned clients. • Manages KPI metrics including, but not limited to, customer surveys, scoring and client retention goals. • Reviews, understands and tracks assigned client's performance goals and meets regularly with assigned clients to review their status and progress with an emphasis on highlighting EnableComp's value proposition and ROI across product lines. • Generates EnableComp's monthly and quarterly reporting packages, delivers to assigned clients timely, and ensures they consistently reflect the pertinent EnableComp metrics and benchmarks. • Collaborates with internal teams to develop and implement client specific strategies and action plans for communication, resolution of open internal/external items and maximization of current and future revenue, including the identification of cross-sell opportunities. • Works closely with IT and Product Support teams regularly on file corrections, updates, and automation. • Schedules and attends regular meetings or conference calls with assigned clients to discuss status and reports and ensures the necessary EnableComp team members contribute appropriately. • Develops agendas and other presentation materials, create meeting summaries and generate meeting deliverables. • Assists Implementation with the roll-out of any process update/rollout initiatives and manage client deliverables post-implementation. • Manages and controls client obligations, maintaining a high level of customer satisfaction at all levels of the organization. • Participates in internal client account review meetings (sales forecast, at risk, etc.). • Use of independent judgement and discretion as it relates to responsibilities detailed above. • Other duties as required. Requirements & Qualifications • Bachelor's Degree in Business, Sales/Marketing or other related field of study • Must have 7-10 years demonstrated experience in account management in the healthcare technology industry, specifically engaging hospital revenue cycle management. • Equivalent combination of education and experience will be considered. • Experience with claims billing and IT/EDI systems preferred. • Experience with CRM software (e.g. Salesforce.com) • Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook). • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Key Considerations & Prerequisites • Effective polished professional presentation skills for developing/communicating analytics, results and ROI to all stakeholders. • Strong passion for serving the needs and expectations of the client. • Must be a self-starter and able to work independently as well as partner and collaborate with internal departments and leaders. • Excellent written and oral communication skills to communicate with internal stakeholders and external clients. • Demonstrated experience managing stressful situations effectively through difficult conversations, communicating obstacles, challenges and developing action plans to present to management. • Demonstrates a consultative relationship style both internally and externally; is a team player and has a positive-can-do attitude. • Strong analysis and problem-solving skills. • Must be able to manage conflicting priorities, while being extremely adaptable and flexible. • Up to 30% travel required. EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment. EnableComp recruits, develops and retains the industry's top talent. As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies. If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you. Don't just take our word for it! Hear what our people are saying: "I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other." - Revenue Specialist "I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented an

$120k/yr

Telephone Screener (Remote)

Hire Standard Staffing · Lewisburg, TN

Position: Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NYSE) Earning Potential: $70,000 – $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada About the Opportunity Tired of clocking in, clocking out, and getting nowhere fast? This opportunity was built for those ready to break free from the ordinary. American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging — just meaningful conversations and real impact, all from the comfort of home. Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit. Why Candidates Love Working Here A Culture That Feels Like Family Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to. Freedom + Flexibility Work from anywhere. Set a schedule that fits your life. Take control of your day — and your paycheck. Real Growth Potential Every leader in the organization began in this same position. Advancement is based on performance, not politics. Financial Rewards That Match Effort Top representatives regularly earn $90K+ annually and advance quickly. Comprehensive Benefits Employees receive access to health plans if qualified through Globe Life, along with voluntary coverage options tailored to individual needs. Key Responsibilities • Meet with families virtually to help them select benefit programs that align with their goals. • Build trust, answer questions, and guide clients through enrollment. • Manage a personal book of business and maintain long-term relationships. • Collaborate with teammates and leadership committed to mutual success. Ideal Candidate Profile • Self-motivated, positive, and eager to grow. • Excellent communicator — friendly, confident, and authentic. • Comfortable using Zoom and other online communication tools. • Must be a U.S. or Canadian citizen. • Passionate about helping others and building meaningful relationships. No prior insurance experience is required — only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided. Application Process Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative. Your future doesn't have to look like your past. Take the first step toward freedom — apply today.

Track Laborer System Driver- Fort Worth, TX Join our team of track laborers with a record of building and repairing track for Union Pacific for more than 150 years! As a Track Laborer - System Driver, you'll perform the maintenance, repairs and installations vital to the safe and efficient movement of trains to serve customers throughout North America! We are powered by our people, will you join our team? Required Certifications: This position requires a CDL upon hire. You must meet the following Motor Vehicle and Medical Requirements: • Must be a minimum of 21 years of age • Have valid driver's license • Have an acceptable driving record per your Motor Vehicle Record (MVR) • Medical Requirements: Must meet the medical requirements (also called physical qualifications) for commercial motor vehicle drivers as specified by the US Federal Motor Carrier Safety Administration (FMCSA). Accountabilities: • Conduct regular inspections of tracks, including beds and right-of-way, to identify any issues or defects. • Replace or repair rails, rail anchors, spikes, ballast, ties, and other track components as necessary. • Assist in the unloading and movement of track materials and equipment from rail cars, carts, or trucks. • Operate equipment such as excavators or trenchers to perform tasks such as digging holes and trenches. • Maintain track beds by clearing vegetation and brush, as well as removing dust or snow from movable track parts through sweeping, picking, and digging. • Adhere to company and industry safety rules, practices, and procedures to ensure a safe working environment. • Drive company vehicles as required for job duties. • Foster positive working relationships with colleagues, supervisors, contractors, and customers, and effectively resolve any issues that may arise. • Ensure compliance with all safety, operational, and Federal Railroad Administration (FRA) regulations and rules. • Perform additional assigned tasks or responsibilities as needed. Qualifications - Required: • Applicants must have reached the age of 21 or above. • Able to understand and apply safety rules, practice safe work habits, identify safety risks and avoid potentially risky behaviors and situations • Commercial Drivers License (CDL) Class A or Class B • Proficient verbal and written communication skills to deliver information to coworker(s) and supervisor(s) • Able to read and comprehend regulations and instructions • In order to be considered for this position, candidates are required to successfully complete an assessment in English before proceeding to the interview stage. Qualifications - Preferred: • Experience operating heavy equipment such as construction, farm, etc. (consider professional, personal, and volunteer experience) • Willing to work on-call, overtime, various shifts, 7 days a week, as well as weekends and holidays • Experience of 1 year or more in Railroad Maintenance of Way work • Experience working in a construction-type setting (consider professional, personal, and volunteer experience) • Experience welding or a welding certificate (consider professional, personal, and volunteer experience) Physical and Mental Job Requirements: • Candidates are required to successfully pass a Physical Ability Test (PAT) before being considered for employment. This is separate from the medical exam. • Physically Demanding Tasks: Must have the capacity to engage in physically demanding tasks, including occasional bending, stooping, and kneeling. • Lifting and Carrying: Must be able to occasionally lift and carry items weighing up to 65 lbs, as well as push and pull objects up to 119 lbs. • Standing: Must be capable of standing for extended periods during the workday, with the flexibility to change positions periodically for comfort. • Walking: Safely walk and maintain balance on uneven surfaces. • Climbing: Must be able to climb ladders to access truck storage as necessary. Work Conditions: • Must be legally authorized to work in the United States without requiring company sponsorship. • Must have reliable transportation for commuting to work. • Willingness and ability to work around large equipment such as railcars, locomotives, and cranes. • Must agree to wear personal protective equipment (PPE) including safety glasses, safety boots, hard hats, and hearing protection as required by the company. • Travel Requirements: Extensive travel may be necessary across Union Pacific's 23 state system, often with short notice. Assigned to traveling system work gangs (work groups) engaged in track projects throughout the Union Pacific System. Work takes place in various rural and remote geographic areas. Work may be seasonal, influenced by weather, business conditions, or seniority. Apply only to locations where you are willing and prepared to live and work. Schedules may consist of five 8-hour days with 2 days off, four 10-hour days with 3 days off, or ten 8-hour days followed by accumulated rest days. Union Pacific strives to attract all available talent. We are committed to creating an environment where all people can be their best, personally and professionally, as we remain a merit and performance-based company. What we offer: • A strengths-based, engagement-focused, and performance-oriented culture • Ongoing learning, development, and Educational Assistance (including little to no out-of-pocket cost for online and in-person courses at the University of Nebraska at Omaha and Metropolitan Community College) • 401(k) retirement plan • Employee Stock Purchase Plan with 20% match up to 5% • Medical, dental and vision insurance, which are collectively bargained for through union membership • Wellness and Employee Assistance Programs

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Vehicle Operations Logistics Specialist II - Non-Driver (Non-Auction) Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors suchas the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description Responsible for the detailed coordination of the flow of vehicles between the point of origin and the point of consumption in order to meet requirements of clients in support of the business operations. • Serves as senior level Vehicle Operations Logistics Coordinator. • Contacts customers to determine and/or verify vehicle availability and condition • Schedules vehicle pick-up and delivery with customers and transporters. • Plans appropriately for daily work and projects, including work of other team members. • Reconciles Logistics related issues that may arise. • Ensures customers, transporters, managers and others are advised of problems or obstacles in a timely and organized fashion. • Monitors and reports on customer compliance and transporter performance. • Compiles vehicle transportation related data and generate reports. • Serves as a coach and mentor to less experienced team members. Qualifications: • High School Diploma/GED and 3 years' experience in a related field. • OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience. • OR 5 years' experience in a related field Preferred: • Strong organizational skills and demonstrated capacity to develop and implement practical strategies, plans, and solutions to identified issues and problems. • Track record of taking initiative in managing multiple priorities and working effectively under pressure when facing extremely short deadlines. • Excellent verbal and written communication skills. • Good judgment, discretion, tact and the ability to work easily at all levels within the organization. • Ability to partner well with colleagues in a matrixed work environment. • Ability to work independently and to undertake responsibilities with minimal guidance. • Adapting approach and comfortable with ambiguity. • Must be adept at handling complex situations and businesses. Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.