Customer Service Manager
Eurofins · Danville, VA
Job description(tap to read)
Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products. In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. 1. Eurofins Group Eurofins Scientific through its subsidiaries is a world leader in food, environment, pharmaceutical and cosmetic product testing, discovery pharmacology, forensics, advanced material sciences, and in agroscience Contract Research services. It is also one of the global independent market leaders in genomics and in the support of clinical studies, as well as in BioPharma Contract Development and Manufacturing. In addition, Eurofins is one of the key emerging players in specialty esoteric and molecular clinical diagnostic testing in Europe and the USA. With over 65,000 staff across a network of independent companies in 60 countries and operating over 950 laboratories, Eurofins offers a portfolio of over 200,000 analytical methods for evaluating the safety, identity, composition, authenticity, origin and purity of biological substances and products, as well as for innovative clinical diagnostics. The objective of Eurofins companies is to provide their customers with high-quality services, accurate results on time and expert advice by their highly qualified staff. Learn more about Eurofins Group at 2. Eurofins Food Assurance Eurofins Food Assurance (FA) is a global trusted expert in food safety and integrity, supporting food manufacturers and retailers in identifying and mitigating risks across their entire food value chain. Eurofins' worldwide network of experts provides auditing, certification, training and advisory services, including food label check, helping customers comply with regulatory and market standards and bring safe, high-quality products to market. In the United States, the portfolio covers GFSI certification schemes (SQF, BRCGS, FSSC 22000), second-party supplier audits, retailer and brand-owner audit programs, social and ethical audits, GMP audits, training and consulting. Learn more at 3. Eurofins Healthcare Assurance Eurofins Healthcare Assurance supports manufacturers, brand owners and retailers of dietary supplements, cosmetics and personal care products in demonstrating cGMP compliance and gaining retailer trust and consumer confidence. The US portfolio is built around GMP process certification to 21 CFR 111 and 21 CFR 117, NSF/ANSI 455-2, the GRMA retailer-recognized program, cosmetics GMP (ISO 22716), SSCI-recognized schemes, along with social and ethical compliance audits, dedicated training and advisory services. Market regulations vary from country to country, but a growing number of retailers now require their suppliers to meet cGMP requirements – making this one of the fastest-growing assurance segments in the US. Learn more at Job Description Based anywhere in the United States, and reporting to the Commercial Director for Food & Healthcare Assurance US, the Customer Service Manager owns a defined portfolio of accounts across both business lines and acts as the primary commercial point of contact for clients – from initial request and quotation through to contract signature, handover to scheduling, and renewal. The role is deliberately built across the two branches: approximately 50% of the activity is dedicated to Food Assurance and 50% to Healthcare Assurance (GMP certification for dietary supplements, cosmetics and over-the-counter drugs). It combines transactional excellence – fast, accurate quoting and order processing – with genuine account ownership: retaining, serving and growing a base made up of both mid-size single-site clients and large multi-site accounts. This is a fully remote, client-facing position conducted online (phone, email and video), working hand in hand with the technical, scheduling and operations teams who deliver the audits. It is a farmer and portfolio-management role rather than a pure hunter role: success is measured by client retention, conversion rate on quotations, revenue growth on the existing base and quality of service Customer Service Manager – Food & Healthcare Assurance Include but are not Limited to the Following: Account management & client relationship • Own a defined portfolio of Food Assurance and Healthcare Assurance clients – from mid-size single-site companies to large multi-site accounts – as their primary commercial point of contact. • Manage the relationship remotely through a structured contact plan: regular check-in calls, video meetings and business reviews for the most significant accounts. • Understand each client's certification roadmap (audit cycle, scope and standard changes, new sites, new product categories) and anticipate their needs. • Work closely with technical services, scheduling and operations to resolve client issues, secure delivery dates and protect the client experience; escalate early when required. • Safeguard and grow the installed base: renewals, recertification cycles, multi-site expansion and cross-selling of additional standards and services. • Handle client complaints and commercial disputes in a factual, solution-oriented way, in coordination with the Commercial Director. Quoting & sales execution • Prepare, issue and follow up quotations and proposals for certification, audit, training and advisory services across both business lines. • Qualify inbound requests (web, marketing campaigns, referrals, existing clients) and convert them into signed agreements. • Follow up on open offers to drive approval and signature; negotiate within the approved pricing framework and escalate exceptions. • Process orders and contracts, ensuring accuracy of scope, standard, site list, pricing and contractual terms before handover to scheduling and operations. • Manage renewals and multi-year certification cycles proactively so that no surveillance or recertification audit is lost by default. • Consistently meet or exceed quotation turnaround, conversion and revenue targets on the assigned portfolio. Pipeline, CRM & reporting • Maintain client records, opportunities and pipeline in the CRM with a high standard of data hygiene – every interaction documented. • Track order status, win/loss outcomes, renewal dates and revenue forecast, with a clear split between Food and Healthcare. • Provide regular reporting to the Commercial Director on portfolio performance, conversion rates and at-risk accounts. • Contribute to the monthly commercial reporting cycle and KPI reviews for both business lines. Cross-business-line development • Identify and pursue cross-selling opportunities between the two portfolios – for example a food manufacturer entering the supplement or cosmetic space, or a supplement brand whose co-manufacturers require GFSI certification. • Support marketing campaigns, webinars and industry events with structured, timely lead follow-up. • Share market intelligence (competitor positioning and pricing, standard and regulatory changes, client feedback) with the commercial organization. • Share best practices with the wider sales team and contribute to overall commercial objectives. Qualifications Basic Minimum Education Qualifications: • Bachelor's degree in Business, Sales, Marketing, Economics, Food Science, Biology, Chemistry, Pharmacy or a related field. • Equivalent professional experience may substitute for formal education. Basic Minimum Work Requirements: • Minimum 2 years' experience in B2B inside sales, customer service, business development or account support. • Exposure to lead qualification, quoting, order processing or account management. • TIC (Testing, Inspection & Certification) industry experience is an advantage. • Knowledge of the food industry, audit schemes, food certifications, and/or the health and wellness industry (dietary supplements, cosmetics, personal care/OTC) and their supply chains is a strong advantage. • Prior experience within a certification body, audit firm, laboratory or consulting organization is a plus. • Authorization to work in the United States indefinitely without restriction or sponsorship. The Ideal Candidate Possesses the Following: Sales & communication • Excellent verbal and written communication skills. • Active listening and needs-analysis skills, with the ability to identify client pain points. • Professional phone, email and video-meeting presence – credibility is built entirely online in this role. Organizational & analytical • Strong time management and prioritization skills across two business lines. • Ability to manage multiple accounts, quotations and deadlines simultaneously without losing accuracy. • Data-driven mindset, comfortable tracking KPIs, pipelines and forecasts. • Rigor on contractual and pricing detail – scope, sites, standards and terms must be right the first time. Technical & digital • Proficiency with CRM systems (Microsoft Dynamics) and quoting tools. • Comfortable with MS Office (strong Excel), video conferencing and collaborative platforms. • Ability to learn certification schemes, service portfolios and internal systems quickly. Interpersonal & behavioral • Customer-focused and solution-oriented mindset. • Resilience and persistence in a target-driven environment. • Self-starter, able to work independently in a fully remote setting while remaining a strong team player. • Highest standards of professional ethics and integrity, in line with the impartiality requirements applying to certification activities. • Adaptability and openness to feedback. Language • Fluency in English • Ability to work in an international, multicultural and matrix environment. Additional Information The position is fully remote full-time, Monday-Friday, 8:00a.m.-5:00p.m., with overtime as needed. Candidates can reside anywhere in the United States. Excellent full-time benefits including: • Compensation: $58,000 - $65,000 base + bonus eligibility • Comprehensive medical coverage, dental, and vision options • Life and disability insurance • 401(k) with company match • Paid vacation and holidays Eurofins USA Food Testing is a Disabled and Veteran Equal Employment Opportunity employer. • Compensation: USD 58000 - USD 65000 - yearly
Position: Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NYSE) Earning Potential: $70,000 – $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada About the Opportunity Tired of clocking in, clocking out, and getting nowhere fast? This opportunity was built for those ready to break free from the ordinary. American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging — just meaningful conversations and real impact, all from the comfort of home. Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit. Why Candidates Love Working Here A Culture That Feels Like Family Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to. Freedom + Flexibility Work from anywhere. Set a schedule that fits your life. Take control of your day — and your paycheck. Real Growth Potential Every leader in the organization began in this same position. Advancement is based on performance, not politics. Financial Rewards That Match Effort Top representatives regularly earn $90K+ annually and advance quickly. Comprehensive Benefits Employees receive access to health plans if qualified through Globe Life, along with voluntary coverage options tailored to individual needs. Key Responsibilities • Meet with families virtually to help them select benefit programs that align with their goals. • Build trust, answer questions, and guide clients through enrollment. • Manage a personal book of business and maintain long-term relationships. • Collaborate with teammates and leadership committed to mutual success. Ideal Candidate Profile • Self-motivated, positive, and eager to grow. • Excellent communicator — friendly, confident, and authentic. • Comfortable using Zoom and other online communication tools. • Must be a U.S. or Canadian citizen. • Passionate about helping others and building meaningful relationships. No prior insurance experience is required — only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided. Application Process Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative. Your future doesn't have to look like your past. Take the first step toward freedom — apply today.
Position: Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NYSE) Earning Potential: $70,000 – $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada About the Opportunity Tired of clocking in, clocking out, and getting nowhere fast? This opportunity was built for those ready to break free from the ordinary. American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging — just meaningful conversations and real impact, all from the comfort of home. Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit. Why Candidates Love Working Here A Culture That Feels Like Family Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to. Freedom + Flexibility Work from anywhere. Set a schedule that fits your life. Take control of your day — and your paycheck. Real Growth Potential Every leader in the organization began in this same position. Advancement is based on performance, not politics. Financial Rewards That Match Effort Top representatives regularly earn $90K+ annually and advance quickly. Comprehensive Benefits Employees receive access to health plans if qualified through Globe Life, along with voluntary coverage options tailored to individual needs. Key Responsibilities • Meet with families virtually to help them select benefit programs that align with their goals. • Build trust, answer questions, and guide clients through enrollment. • Manage a personal book of business and maintain long-term relationships. • Collaborate with teammates and leadership committed to mutual success. Ideal Candidate Profile • Self-motivated, positive, and eager to grow. • Excellent communicator — friendly, confident, and authentic. • Comfortable using Zoom and other online communication tools. • Must be a U.S. or Canadian citizen. • Passionate about helping others and building meaningful relationships. No prior insurance experience is required — only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided. Application Process Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative. Your future doesn't have to look like your past. Take the first step toward freedom — apply today.
Psychiatry Physician
INTEGRATED PSYCHIATRIC CONSULTANTS · Wichita, KS
Psychiatry physician job in Kansas : Tele Consult-Liaison Psychiatrist Location: Kansas, Remote 7on/7off Schedule POSITION OVERVIEW: We are seeking a compassionate and skilled Consult Liaison Psychiatrist (MD/DO) to provide telehealth psychiatric care for patients of all ages in Kansas. This role offers a flexible schedule and is ideal for a provider interested in providing consult liaison services for a hospital setting. This role supports ED and inpatient teams by delivering timely psychiatric assessments, treatment recommendations, and care coordination. This Consult-Liaison Psychiatrist role is currently classified as a 1099 contractor position with a pay per patient model, but IPC is open to discussion of other contract models. Rates are currently set at $170 per initial consultation and $60 per follow-up. _____________ WHY JOIN IPC? Be part of a physician-owned and operated staffing management group working with care settings nationwide. Our benefits for full-time providers include: • Credentialing, licensure, billing, and collections assistance, • The ability to change facilities, hours, and roles within IPC's partner organizations, • Administrative support for office management, allowing you to focus on your patients _____________ KEY RESPONSIBILITIES • Perform psychiatric initial evaluations and followup assessments for ED and inpatient consults. • Provide consult liaison services to support staff and ensure timely psychiatric interventions. • Collaborate with interdisciplinary support teams to deliver coordinated, high-quality care. • Maintain accurate, thorough, and timely documentation in line with clinical and regulatory requirements. • Apply a patient-centered approach to care, tailoring treatment plans to meet individual needs and preferences. • Maintain reliability with assigned shifts and consult volumes. _____________ QUALIFICATIONS • MD or DO with Board Certification or Board Eligibility in Psychiatry. • Active, unrestricted medical license in Kansas preferred (not required). • Active DEA registration or eligibility to obtain one. • Experience with telepsychiatry and managing diverse, multi-age patient populations is highly preferred. • Must be able to work remotely; candidates can reside anywhere in the U.S. (Kansas licensure preferred). _____________ ABOUT IPC Integrated Psychiatric Consultants (IPC) is a physician-owned and operated behavioral health staffing & management group offering end-to-end behavioral health solutions to the needs of organizations across the United States. Our nationwide network of board-certified psychiatrists, psychiatric nurse practitioners, behavioral health clinicians, licensed social workers, and other healthcare providers deliver high quality care to our partner facilities via on-site and telehealth placements. Learn more at TO APPLY: Apply online or via email with CV and cover letter Board Certified or Board Eligible Medical Doctor with or w/o US residency with current US work visa.
Supervisor, OSM
Enablecomp · Franklin, TN
EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers' Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years. Position Summary The Supervisor, OSM is a critical support role that oversees a team of Revenue Specialists and Account Managers and serves as the internal escalation point for claim processing resolution. This role also supports the overall success of our client's accounts by managing and responding to client inquiries, engaging document management processes for the purpose of processing claims as well as payment research, invoice/billing inquiries, file delays, system access, and other relevant items. Key Responsibilities • Responsible for the daily supervision of assigned Revenue Services teams. • Serves as the primary escalation point, to directly or through staff, work with clients to resolve roadblocks that may hinder the claims resolution process and provides direction to Account Managers and Revenue Specialists to resolve existing claims/ client issues. • Partners with Managers to disseminate priority of daily tasks to assigned team. • Prepares performances evaluations and account reviews and plays a role in delivering both documents in conjunction with the Department Leader. • Analyze and evaluate claim payments using EnableComp's proprietary software, systems and tools. Use payment documentation provided by payers to determine if the medical provider has been reimbursed in compliance with the applicable state worker's compensation fee schedule and/or PPO contract. • Research, request and acquire all pertinent medical records, implant manufacturer's invoices and any other supporting documentation necessary and then submit with hospital claims to insurance companies to ensure prompt correct claims reimbursement. • Manage internal coordination, communication, and messaging for external client requests and reported issues. • Create, review, and maintain external-facing client reports. • Facilitate internal and external meetings to discuss process improvements, resolve client issues, and/or resolve internal issues. • Respond and communicate with external clients regarding topics such as: remote system access, document requests, payment research requests, coordination of end-user training, and others. • Conduct timely and thorough telephone follow-up with insurance companies to ensure proper reimbursement. • Prepare correct initial bill packet or appeal letter using EnableComp systems tools. • Works with Data Analytics team to research issues with claim and payment imports, etc. • Trains and mentors staff as needed including new hires, especially in regards to ongoing training needs that may result from the SOP for goal escalation. • Works with Data Quality team to research issues with calculations and other projects. • Works with Document Management team to remove roadblocks around document acquisition and other requisite items needed to collect accounts. • Perform Quality Control tasks on behalf of management regarding account flow and due diligence. • Usually works more difficult clients. • Responsible for the full employee life cycle including hiring decisions, training, performance management, and corrective action. • Handle patient health information (PHI) and maintaining extreme privacy and security as it relates to confidential and proprietary information. • Support operational initiatives through team collaboration. • Other duties as required. Requirements and Qualifications • High School Diploma or GED required. Associates or Bachelor's Degree a plus. • 5 years' experience in healthcare field working in billing or collections. • 5 years' client facing/customer services experience. • 1-2 years supervisory or team lead experience. • 3-5 years' experience with workers compensation billing and collections preferred. • Intermediate level understanding of insurance payer/provider claims processing and subsequent data requirements. • Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook). • Equivalent combination of education and experience will be considered. • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. • Regular and predictable attendance. Special Considerations and Prerequisites • Must demonstrate exceptional interpersonal skills and exhibit an approachable nature to answer questions from Revenue Specialist staff and mentor and train others regularly. • Can-do attitude with service-oriented approach and strong sense of urgency with skills to develop and coach team members. • Must be a self-starter and able to work independently without direct supervision. • Proven written and verbal communication skills. • Strong analytical and problem-solving skills. • Appropriately handle stress and interact cooperatively with others (at all levels of the organization). • Proven experience working with external clients; strong customer service skills and business acumen. • Ability to prioritize and manage multiple competing priorities and projects concurrently. • General office environment; must be able to sit for long periods of time. EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment. EnableComp recruits, develops and retains the industry's top talent. As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies. If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you. Don't just take our word for it! Hear what our people are saying: "I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other." - Revenue Specialist "I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun." - Supervisor, Operations