$16/hr
Healthcare Customer Service Representative
Conduent State Healthcare, LLC · Danville, VA
Job description(tap to read)
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Healthcare Customer Service Representative Location: Remote Pay Rate: $16.00 per hour Employment Type: Full-time Shift Information: 40 hours per week Job Summary: We're hiring a Healthcare Customer Service Representative, where you'll play a key role in delivering exceptional customer service and resolving complex customer inquiries. In this position, you will handle escalated customer issues, provide high-quality service call center environment. Your assistance will make a positive difference in the organization you support. You will be able to provide successful administration and resolve inquiries and deliver positive customer experience while meeting performance goals. Key Responsibilities: • Provides 24/7 phone coverage for our partners and handles inquiries. • Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. • Identifies customer needs by referring to case notes and examining each as a specific case. • Performs routine call center activities concerning business products and services. • Uses standard scripts and established guidelines and under supervision, to meet SLAs. • Provides customers with information that is specialized and communicated in a warm empathetic manner. • Gathers all necessary information to update the database. • Escalates issues to senior levels, based on complaints or concerns. • Explains company policies to customers. • Expand skills within an analytical or operational process and maintain appropriate license, training, and certifications. • Apply experience and skills to complete assigned work. • Works within established procedures, practices, and with a moderate degree of supervision. • Performs business support or technical work, using data organizing and coordination skills to complete assignments and in some areas, requires vocational training, certifications, licensures, or the equivalent experience. • Provide day-to-day contracted services to external clients and contracted services may include technical or non-technical customer support, transaction processing and sales & marketing services. • Performs other duties as assigned and comply with all policies and standards. Required Qualifications: • Must be 18 years of age or older. • Have a High School Diploma or an equivalent of education required. • Must be able to submit to a pre-employment screening and drug test. • Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship. • Customer service or call center experience preferred. • Must pass the Call Center – Service Skills Assessment. • Must have Customer Service Experience in a Call Center environment is preferred. • Must have MS Office experience-ability to proficiently use Word and Outlook. • Must have experience working with Medical Insurance, Medicaid or Pharmacy Benefits preferred. • Must be able to work weekends and some holidays (some nights, weekends, holidays as this is a 24/7 operation). Preferred Qualifications: • Strong customer service, communication, and problem-solving skills. • Experience handling escalated customer concerns and complex issues. • Positive and energetic attitude. • Ability to communicate clearly and confidently. • Ability to multi-task and manage time effectively. • Attestation to detail, grammar, and spelling accuracy. • One year of medical insurance or medical office experience, preferred. • Computer system experience with data entry and database documentation knowledge. • Previous call center in a customer service background environment. • Experience handling inbound customer support calls. What We Offer: • Pay Rate is $16.00 per hour (Bi-weekly pay), which may be your state's minimum wage. Please take this into consideration when applying. • Benefits from day one (medical, dental, vision) for eligible roles. • PerkSpot – Employee discount program. • Paid time off and holidays. • Paid training. • Equipment provided. • Career growth and advancement opportunities. • Supportive and inclusive work environment. • Training hours: 9:00 AM – 6:00 PM (PST). • Full-time schedule: 10:00 AM – 7:00 PM (PST) We are currently NOT hiring in the following geographies, including but not limited to: States: AK, CA, HI, MA, IL, MT, NY, & Puerto Rico Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR – Portland, MD – Montgomery County, WA – Seatle, Washington, DC Apply now and make an impact from day one Pay Transparency: Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.00 per hour, which may be below your state's minimum wage. Please take this into consideration when applying. #Remote44 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: . Complete the form and then email it as an attachment to . You may also .
Full-Time Licensed Mental Health Therapist – Remote Opportunity
Everside Behavioral Clinic · Lacey, WA
Position Overview Everside Behavioral Clinic is actively seeking dedicated and compassionate Licensed Mental Health Therapists to join our team in a fulfilling online therapy role. As a therapist, you will have the rewarding opportunity to make a significant impact on the mental well-being of individuals, couples, and families by providing evidence-based therapeutic support from the comfort of your home. This full-time position offers flexibility in scheduling based on patient needs and presents an ideal setting for professionals who are passionate about mental health care. About the Organization Everside Behavioral Clinic is a community health clinic located in Lacey, Washington, renowned for its focused commitment to provision of quality mental health services. Our clinic specializes in addressing a diverse range of mental health disorders including but not limited to depression, anxiety, bipolar disorder, and substance abuse. We pride ourselves on our collaborative approach to psychiatric care, working closely with a dedicated team of healthcare professionals to ensure each patient receives comprehensive support tailored to their unique needs. Work Environment This position is entirely remote, which allows for flexibility and work-life balance. However, you will be an integral part of a supportive team environment; regular virtual meetings and case consultations will foster collaboration among your colleagues. Everside Behavioral Clinic emphasizes a culture of professional growth, encouraging continued education and development that aligns with our mission to enhance patient care quality. Our dedicated team is passionate about mental health services and creating an uplifting environment for both staff and patients. Key Responsibilities • Conduct thorough mental health assessments to clearly identify patients' emotional and psychological needs, leading to the establishment of personalized treatment plans. • Provide evidence-based therapeutic interventions, utilizing modalities such as cognitive-behavioral therapy (CBT) and solution-focused therapy, to facilitate meaningful change and coping strategies. • Lead psychoeducational and support groups to foster community among individuals facing similar mental health issues. • Collaborate seamlessly with psychiatrists, psychologists, and other team members to develop integrated treatment approaches that address various aspects of each patient's life. • Respond promptly to crisis situations, supplying necessary intervention and support to individuals in distress. • Educate patients on mental health conditions, treatment options, and community resources designed to support their ongoing recovery. • Maintain meticulous and confidential documentation that complies with state regulations and ethical standards. • Participate actively in professional development activities, team meetings, and case consultations to stay informed on the latest advancements in mental health care. • Engage with ongoing research and integrate new information into practice to maximize therapeutic effectiveness. Patient Population / Client Focus In this role, you will work with a diverse clientele that encompasses individuals from various demographic backgrounds and socioeconomic statuses. Our patients often face complexities such as co-occurring disorders, trauma histories, and the unique challenges presented by contemporary societal issues. Your ability to tailor interventions for different populations will be vital in fostering a trusting and supportive therapeutic relationship. Qualifications • A Master's or Doctoral degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology from an accredited institution is required. • Possession of active and valid licensure as an LICSW, LMHC, or LMFT within the state of Washington. • Strong familiarity with prevalent mental health disorders, evidence-based treatment modalities, and therapeutic approaches. • Demonstrated skill in conducting comprehensive mental health assessments and formulating effective treatment plans. • Experience in delivering both individual and group therapy to a diverse range of patients. • Exceptional communication and interpersonal skills that enhance patient engagement and therapeutic rapport. • Sound ethical judgment and adherence to professional boundaries in all interactions. • Proficient in the use of electronic health record (EHR) systems and comfortable with applicable software tools aimed at patient management. • A collaborative spirit and capacity to work effectively within a multidisciplinary team. Preferred Experience • A background in specific therapeutic approaches tailored to target particular mental health issues would be beneficial, such as trauma-informed care. • Familiarity with community resources in the Lacey area to better assist patients with support beyond therapy. • Experience in managing virtual therapy sessions to ensure high-quality patient engagement. Compensation and Benefits The position offers a competitive salary range of USD 115,000 – 130,000 per year, reflecting your experience and qualifications. In addition to a strong base salary, Everside Behavioral Clinic provides an attractive benefits package that includes: • Comprehensive healthcare benefits covering medical, dental, and vision care. • A retirement savings plan with employer contributions to secure your financial future. • Generous paid time off (PTO), holiday pay, and sick leave to support your well-being. • Professional liability insurance to protect you as a practitioner. • Support for continuing education opportunities with resources for professional growth. • A pathway for advancement within the clinic, encouraging a long-term career approach. • A collaborative work culture characterized by team support and camaraderie. Career Growth Opportunities Everside Behavioral Clinic places a high premium on the professional growth of our staff. As a therapist, you will have access to mentorship programs, advanced training sessions, and leadership opportunities that can enhance your skills and open new pathways for career advancement. Our commitment to continuous learning means you can stay engaged with your professional journey, influence clinic operations and clinical practices, and deliver the highest quality care. Why Join Our Team If you are dedicated to improving mental health and well-being, and you seek an environment where your expertise is valued, we invite you to apply. Joining Everside Behavioral Clinic means being part of a forward-thinking team that is dedicated to innovative and client-centered care. Your role as a mental health therapist will not only enhance patient lives but also contribute to building a healthier community. Application Information If you are interested in this exceptional opportunity to join Everside Behavioral Clinic as a Licensed Mental Health Therapist, please submit your application along with a current resume and cover letter outlining your relevant experience and your passion for mental health counseling. We look forward to hearing from you!
Full-Time Licensed Mental Health Counselor - Remote Opportunity
Everside Behavioral Clinic · Olympia, WA
Position Overview Everside Behavioral Clinic is seeking dedicated and compassionate Licensed Mental Health Counselors to join our dynamic remote team. In this full-time role, you will be integral in delivering high-quality mental health care to patients across various demographics in Olympia, Washington, focusing primarily on outpatient services. Our therapists are vital in driving positive patient outcomes through personalized treatment plans and evidence-based therapeutic interventions. About the Organization Everside Behavioral Clinic is a progressive community health clinic committed to enhancing the mental well-being of our patients. We specialize in managing a diverse range of mental health conditions such as depression, anxiety, bipolar disorder, and substance abuse. Our mission is to foster a supportive environment where patients can thrive, providing them access to comprehensive mental health services. Join us in making a meaningful difference in our community. Work Environment This position is fully remote, enabling you to utilize a flexible work schedule within the structured hours of Monday to Friday, 9:00 AM to 5:00 PM. While some autonomy in scheduling is allowed, therapists may need to adjust their availability to meet the needs of their clients effectively. Our telehealth platform equips our counselors with the necessary tools to deliver care, maintaining seamless communication with clients and support staff. Key Responsibilities • Conduct thorough mental health assessments to identify individual patient needs and develop tailored treatment plans that meet their unique circumstances. • Utilize evidence-based therapeutic interventions, including cognitive-behavioral therapy (CBT) and solution-focused therapy, to facilitate positive changes in patient behavior and thought patterns. • Lead psychoeducational and support groups, creating a communal space where patients can share experiences and coping strategies. • Collaborate effectively with psychiatrists, psychologists, and other healthcare professionals to ensure a holistic approach to patient care. • Provide crisis intervention services when necessary and assess risk factors to maintain patient safety during emergencies. • Inform patients about mental health conditions, treatment alternatives, and community resources, empowering them to make informed decisions about their care. • Ensure accurate and confidential documentation in compliance with HIPAA and relevant ethical standards, utilizing electronic health record (EHR) systems. • Engage in team meetings, case consultations, and ongoing professional development to support clinical excellence. • Stay current with the latest research and best practices in mental health therapy to enhance therapeutic techniques. Patient Population / Client Focus As a mental health counselor at Everside Behavioral Clinic, you will work with a diverse patient population, including individuals from varying socio-economic backgrounds, age groups, and ethnicities. Your therapeutic approach will cater to clients facing challenges such as anxiety disorders, mood disorders, trauma, and substance use issues. You will champion a community-focused model, ensuring equitable access to mental health resources. Qualifications • A Bachelor's degree in Social Work, Mental Health Counseling, Psychology, or a closely related field is required. • Current and valid licensure as an LICSW, LMHC, or LMFT in Washington State. • Demonstrated knowledge of mental health disorders, evidence-based treatment modalities, and the ability to apply therapeutic approaches suited for diverse populations. • Exceptional interpersonal and communication skills, capable of establishing rapport with patients and collaborating effectively with multidisciplinary teams. • Strong judgment and commitment to maintaining professional boundaries and ethical standards in all interactions. • Proficiency in using electronic health record systems and telehealth platforms. Preferred Experience • Experience in delivering individual and group therapies, particularly in a telehealth setting, is highly desirable. • Previous involvement in crisis management and intervention strategies. • Familiarity with integration of community resources in treatment planning. Compensation and Benefits In recognition of your hard work and dedication, we offer a competitive salary ranging from USD 115,000 to 130,000 annually. Our comprehensive benefits package includes: • Extensive healthcare benefits, including medical, dental, and vision insurance. • A retirement savings plan with employer contributions to ensure your financial future. • Generous paid time off (PTO) and holiday pay, promoting a healthy work-life balance. • Professional liability insurance coverage for peace of mind in your practice. • Opportunities for continuous education and professional development, including support for attending workshops and conferences. • A collaborative team environment that encourages sharing ideas and advancing your skills. Career Growth Opportunities At Everside Behavioral Clinic, we believe in investing in our employees' growth and development. Our organizational structure supports career advancement, allowing therapists to take on leadership roles or specialize in specific therapeutic modalities. You'll have access to mentorship programs and can participate in initiatives that affect patient care and organizational policies. Why Join Our Team If you are passionate about transforming lives and are committed to providing compassionate mental health services, we encourage you to apply for this exciting opportunity at Everside Behavioral Clinic. Here, you will find a supportive work environment that values your contributions and provides the resources needed to excel. Application Information If you are ready to embark on a fulfilling career with us, please submit your resume and a cover letter detailing your relevant experience and passion for mental health counseling. We look forward to welcoming you to our team, where together we can make a lasting impact on the community's mental health.
Compassionate Full-Time Marriage and Family Therapist at Huckeye Health Recovery Center
Huckeye Health Recovery Center · Wichita, KS
Position Overview Huckeye Health Recovery Center, a pioneering mental health organization in Wichita, Kansas, is seeking a dedicated and licensed Marriage and Family Therapist (LMFT) for a full-time, remote position. This role offers the unique opportunity to provide crucial mental health services to clients through telehealth, allowing for increased access and convenience in therapy. We are looking for a therapist who is passionate about empowering individuals and families to overcome challenges and achieve their mental health goals. About the Organization At Huckeye Health Recovery Center, we believe in the power of compassionate care and the importance of making mental health services accessible to everyone in our community. Our mission is to address and minimize barriers to quality treatment for mental health, focusing on comprehensive care that involves individual, family, and group therapy modalities. We pride ourselves on our culture, which values autonomy, flexibility, creativity, authenticity, humor, compassion, acceptance, and determination. Work Environment This position is primarily remote and utilizes a state-of-the-art telehealth platform that allows therapists to connect with clients conveniently and effectively. The work setting fosters a supportive and collaborative atmosphere, where therapists are encouraged to express creativity in their practice. Scheduled hours are Monday through Friday, from 9:00 a.m. to 5:00 p.m., providing a consistent routine that promotes work-life balance. Key Responsibilities • Conduct comprehensive evaluations of mental health diagnoses and create tailored treatment plans that address individual client needs. • Maintain a caseload of 25-30 client visits per week, ensuring timely and thorough documentation of progress, treatment plans, and case notes in accordance with company policies. • Deliver exceptional customer service and actively collaborate with interdisciplinary teams, including case managers and medical personnel, to ensure comprehensive care and address the specific needs of clients. • Employ innovative interventions and therapeutic techniques to assist clients in reaching and surpassing their mental health goals. • Coordinate with families, educational staff, and other community resources to create a supportive network around your clients. Patient Population / Client Focus As an LMFT, you will work with a diverse clientele, including children, adolescents, couples, and families, addressing a range of mental health challenges. Your role will be vital in guiding clients through their unique struggles, fostering resilience, and promoting healing within the family unit. Your expertise in family therapy will be crucial in creating a supportive environment where clients feel safe to share and work through their concerns. Qualifications • A Master's degree in Marriage and Family Therapy or a closely related field is required. • A valid and active state license as a Licensed Marriage and Family Therapist (LMFT) is mandatory. • Demonstrated proficiency in mental health documentation, treatment planning, and clinical case note completion. • Strong written and verbal communication skills are essential for effective interaction with clients and team members. • Ability to establish appropriate boundaries with clients while fostering a therapeutic alliance. • A commitment to working with a diverse range of client backgrounds and an understanding of cultural competencies. Preferred Experience • Prior experience in a clinical setting with familiarity in family therapy practices. • Knowledge of community resources and experience with fee collection at the time of service. • Background in working with clients of various ages, including children and families, providing tailored therapeutic interventions. • Ability to pass a background check to ensure the safety and well-being of clients. Compensation and Benefits We offer a competitive salary ranging from USD 90,000 to 110,000 annually, depending on experience and qualifications. The benefits package includes a customizable compensation plan, opportunities for professional development, and a wellness program designed to support your overall well-being. Additional perks of the role include autonomy over your scheduling, commissions on claims, paid supervision, case consultations, and documentation time. We also feature an unlimited time-off policy, which encompasses holidays, sick days, and vacation. Comprehensive medical insurance and 401(k) options are available, along with reimbursement for clinical license renewal. Career Growth Opportunities At Huckeye Health Recovery Center, we are committed to the professional growth and development of our team members. We provide access to ongoing training, workshops, and opportunities for specialization. As you contribute to our mission and demonstrate your capabilities, there may also be potential for career advancement within the organization. Why Join Our Team Join our dedicated team at Huckeye Health Recovery Center, where you will have the opportunity to make a meaningful impact in the lives of those overcoming addiction and mental health challenges. You will be part of a supportive, close-knit team that values transparency and collaboration, allowing you to build fulfilling relationships with both colleagues and clients. Your skills will be utilized to fill critical gaps in mental health care within our community, providing you with a rewarding and purposeful career in mental health. Application Information If you are a compassionate and skilled LMFT excited to support individuals and families on their journey to recovery, we encourage you to apply today. We look forward to reviewing your application and exploring how you can contribute to our mission of enhancing mental health care access. Please submit your résumé promptly!
Remote Mental Health Counselor - Telehealth Specialist (LICSW, LMFT, LPC)
Mind Ease Advocate Mental Health Services · Tumwater, WA
Position Overview Mind Ease Advocate Mental Health Services is seeking a dedicated and compassionate Remote Mental Health Counselor to provide therapeutic support and guidance to individuals facing emotional and psychological challenges. This role entails the delivery of psychosocial therapy to cancer patients through our telehealth platform, creating a nurturing and effective environment that promotes mental well-being and aids in navigating various mental health concerns. About the Organization At Mind Ease Advocate Mental Health Services, we believe in the transformative power of responsive mental health care. Our organization is committed to offering accessible mental health services to individuals in need, particularly focusing on those dealing with the complexities of chronic illnesses such as cancer. With a mission to empower clients through understanding and treatment, we bring together qualified mental health professionals who are passionate about making a difference in people's lives. Work Environment This is a full-time remote position that allows counselors to provide services from the comfort of their homes while utilizing our telehealth facility. Our dynamic telehealth system offers opportunities to connect with clients through video and chat platforms, ensuring that our services remain accessible and convenient. The flexible schedule will enable you to balance your professional commitments with personal interests. Key Responsibilities • Conduct comprehensive psychological assessments to understand clients' mental health status, leading to the development of personalized treatment plans. • Deliver supportive counseling and therapeutic interventions tailored to the unique needs of cancer patients at various stages of their journey—from diagnosis through treatment and recovery. • Facilitate support groups and therapeutic sessions, providing a safe space for clients to express their emotions and connect with others facing similar challenges. • Maintain detailed and accurate client records, including session notes, treatment plans, and progress documentation in compliance with HIPAA regulations. • Collaborate with interdisciplinary healthcare teams to provide holistic care that integrates mental health support with physical health treatment. • Stay updated on the latest research and trends in mental health and cancer care, integrating new findings into your practice to enhance client outcomes. • Engage in ongoing professional development opportunities to build your knowledge and skills in therapeutic practices and mental health strategies. • Complete other duties as assigned to contribute to the overall mission of Mind Ease Advocate Mental Health Services. Patient Population / Client Focus This role specifically focuses on providing mental health support to cancer patients, a population that often experiences unique emotional and psychological challenges. Counselors will have the opportunity to work with individuals dealing with grief, anxiety, depression, and transitions associated with cancer diagnoses and treatment. Your expertise will empower clients to develop coping strategies, navigate their treatment journeys, and enhance their overall quality of life. Qualifications • A Master's degree in Counseling, Social Work, Marriage and Family Therapy, or Mental Health Counseling. • Current licensure as a Licensed Independent Clinical Social Worker (LICSW), Licensed Marriage and Family Therapist (LMFT), or Licensed Professional Counselor (LPC). • No history of medical malpractice claims, verified by a third-party entity. • Authorization to work in the U.S. Preferred Experience • Experience in providing counseling to individuals diagnosed with cancer or chronic illnesses is preferred. • Familiarity with telehealth platforms and virtual counseling techniques will be beneficial. • Demonstrated understanding of psychosocial factors influencing mental health in medically complex populations. Compensation and Benefits This position offers a competitive salary in the range of USD 100,000 – 105,000 per year, commensurate with experience and caseload. In addition to a robust salary, Mind Ease Advocate provides a comprehensive benefits package that includes health insurance, retirement plans, and paid time off. We prioritize your well-being and professional growth, offering opportunities for continuing education and professional development. Career Growth Opportunities Joining Mind Ease Advocate means becoming part of a forward-thinking organization that values professional development. We support our counselors in their career advancement by providing access to training, workshops, and conferences. You will have the opportunity to expand your clinical skills and take on leadership roles as you grow with us. Why Join Our Team At Mind Ease Advocate, you will work in a supportive and collaborative environment where your expertise is valued. We are committed to inclusivity and providing equal employment opportunities to all qualified candidates, irrespective of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by law. By becoming part of our team, you will contribute directly to improving the mental health outcomes of our clients, playing a pivotal role in their healing journeys. Application Information If you are looking to make a real impact in the lives of those facing challenges with their mental health and wish to work in a rewarding environment, we encourage you to apply today. Please submit your resume and a cover letter detailing your qualifications and motivation for applying for this position at Mind Ease Advocate Mental Health Services.