Customer Service Representative

CSR WAREHOUSE II - SSC

Dal-tile · Urbandale, IA

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile. Dal-Tile is currently seeking an exceptional Customer Service/Warehouse Associate to join our TEAM! As the Customer Service/Warehouse Associate will need someone responsible for providing a variety of support, such as servicing walk-in customers, completing sales transactions in conjunction with material handling duties, such as receiving, loading/unloading material, pulling/assembling customers orders, and conducting inventory checks. This position may involve daily use of forklift equipment. Primary Objective Performs a variety of customer service/office administration and warehouse duties related to the operation of a Sales Service Center. Primary Function and Scope • Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments. • Addresses and resolves customer complaints (returns and order errors). • Performs various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balance petty cash box, prepares various performance reports, updates customer master file, and creates vendor orders. • Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders. • Wait on customers and prepare sales slips. • Produces daily sales reports. • Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor product, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conducting daily cycle counts. • Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims. • Operates forklift equipment. • Maintains a clean and organized facility by sweeping, removing trash, cleaning, and performing general office maintenance, etc. • Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions, and acts to Management. • Performs other related duties as required. Experience and Knowledge Required • HS diploma or equivalent experience; • 3+ years of customer service experience and warehouse experience. Competencies • Organization • Math • Time management • Computer skills • Detail oriented • Customer service • Safety conscious Other Pertinent Job Information While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk or hear. The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, andthe ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities. We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement. Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service! Active military, transitioning service members and veterans are strongly encouraged to apply. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant. Job Type Sales Jobs Req ID 91457

Nurse Resident

UnityPoint Health · Urbandale, IA

• Area of Interest: Nursing • Sign On Bonus: $20,000 • FTE/Hours per pay period: 1.0 • Department: SN Visits- HC- DM • Shift: Registered Nurse Residency - Home Health • Job ID: 181713 Overview $20,000.00 New Hire Sign-On Bonus! Shift: Monday - Friday | 8:00 AM - 5:00 PM (+ call/weekends/holidays) Why should you consider starting your RN Career in Home Health? • UnityPoint at Home understands that new nurses need more on-the-job training than experienced nurses. You will have that and more in the UnityPoint at Home Residency Program which has been created to build on the skills you have learned in school and through clinicals while also allowing for an individualized preceptor experience. • Home care nurses work one-on-one with patients, many for a long time. You'll have the opportunity to know your patients, which helps you to provide the best care. Your patients will be in their homes, where they are comfortable and receptive to your suggestions. • The UnityPoint at Home Nurse Residency program has dedicated preceptors who help you smoothly transition from a student nurse to a competent and confident professional RN. • The Nurse Residency Program helps you grow along with other new RNs in your cohort, and meet regularly with experienced mentors, to offer support and socialization into your new role. • The changing needs of your patients and their conditions mean that you'll be utilizing a variety of skills ( . If the patient is new, you'll begin with assessments and create their care plan. As you progress in our Residency Program, your experience increases and from there you'll gain autonomy in deciding the best care for each patient. • Upon completion of the program, Nurse Residents will be awarded 36 hours of continuing education credit through the Iowa Board of Nursing Visit to hear more from our team members about our Nurse Residency Program. Program Highlights • A 12-month program to smooth transition into practice. • A series of thoughtfully developed classes that will enhance skills in critical thinking, assessment, leadership and clinical decision making. • Participation in this program is a part of the regular work assignment. • Classroom instruction specific to the clinical area using a focused case study approach to learning. • Clinical Experience under the guidance of an experience Preceptor. • Ongoing continuing education and professional development opportunities. • Dedicated nurse educators are available both during and following the program. Nurse Resident Required Program Participation during the 12 month program: • SIM Labs • Monthly educational seminars • Meeting touchpoints as scheduled • Completion of Residency Project • Completion of Residency Portfolio Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.   Here are just a few:     • Expect paid time off, parental leave, 401K matching and an employee recognition program . • Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. • Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family . With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities · Makes visits to the homes of patients requiring home health nursing services and assumes responsibility for an ongoing interdisciplinary assessment of the patient. · Performs initial and comprehensive assessments on all patients in accordance with agency policies and procedures. · Performs nursing assessment at each visit in accordance with agency policies and procedures. · Ensures quality and safe delivery of services to patients according to the care plan. · Uses equipment and supplies safely, effectively, and efficiently. Qualifications Education: • Graduate of State Board approved program for Registered Nurses. Licensure/Certifications: • CPR: Maintain a valid Basic Life Support (BLS) Healthcare Provider Card with Re-certification. • Valid licensed driver with automobile insurance in accordance with state and/or organizational requirements. Apply Today! • Ready to take the next step in your healthcare career? Apply now to join our team + make a meaningful impact in the lives of those we serve through compassionate care. #UPaHomeNursing

AidQuest (Chat) Caregiver Leads (corp paid)

Senior Helpers · Urbandale, IA

Chat Employment Leads Reception This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal' as we DON'T want this job going out to job boards.

ResponsibilitiesResponsible for executing, monitoring, and training inventory best practices and standard operating procedures for the entire store, including both front end and pharmacy. Supports pharmacy inventory management activities, including receiving, counting, ordering, and facilitating returns. Champions On‑Shelf Availability and is responsible for receiving, counting, pricing, returns, and all in‑store inventory processes. Validates and ensures accuracy of planograms.Responsible for reviewing and coordinating the proper use of reports and system applications, which have an impact on the accuracy of front end and pharmacy on‑hand balances and pricing.Responsible for executing and maintaining front end and pharmacy asset protection techniques, and filing claims for warehouse and vendor overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods including prescription drugs.In designated stores, as required, opens and closes the store in the absence of store management, including all required systems start‑ups, required cash handling and cashier responsibilities, and ensuring the floor and stock room are ready for the business day.Customer ExperienceEngages customers by greeting them and offering assistance with products and services. In designated stores, when serving as the leader on duty, resolves customer issues and answers questions to ensure a positive customer experience.Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).OperationsExecutes and coaches team members on warehouse and vendor inventory management processes including but not limited to creating, reviewing, and receiving orders.Scans in all deliveries while the vendor is still in the store, including common carrier deliveries. Focuses on One Box receiving. Takes the appropriate action marking delivery as received if the product was physically delivered, contacting vendor for past undelivered scheduled receipts, and opening tickets as needed to correct inaccurate orders.Under the supervision of the pharmacist‑in‑charge, verifies all pharmacy shipments are posted for products physically received at the store. Completes or verifies postings of all pharmacy warehouse orders, ABC prescription and OTC orders daily, secondary vendor orders, flu and dropship orders performing any necessary tote audits, and accurately reporting any shortages or damaged product.Completes On‑Shelf Availability (OSA) end‑to‑end process including warehouse and direct store delivery (DSD) for planogrammed departments, executing disposals, call‑ins, and vendor returns before expiration, completes scan outs/ scan outs returns on all subscribed departments including vendor/DSD departments and pharmacy scan outs.Under the supervision of the pharmacist‑in‑charge, completes pharmacy inventory activities including but not limited to pharmacy recalls following Pharmacy Hazardous Waste Policy, vendor returns, non‑controlled, and damaged salvage returns. Facilitates excess inventory returns or interstore pharmacy transfers where applicable for non‑returnable ABC overstock. Verifies posting of all pharmacy/ prescription claims.Completes execution of all pricing activities including price changes, markdowns, and markdowns deletes. Responsible for basic department pricing, including daily price changes, accurate pricing with correct signage, and reliable and timely completion of any additional regulatory pricing tasks.Responsible for supporting front end and pharmacy ordering by ordering expense items. Monitors pharmacy manual orders to identify excess orders. Maintains consigned inventory and orders as required.Ensures all designated pull & quarantine item on‑hands are updated and placed in the designated holding area.Maintains accurate inventory counts. Maintains the accuracy of on‑hand quantities including but not limited to basic departments, stockroom, overstock locations.Under the supervision of the pharmacist‑in‑charge, maintains accurate inventory counts and accuracy of on‑hand quantities in pharmacy and completes pharmacy smart counts.Ensures the store maintains inventory compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).Assists in the maintenance of inventory records, including receiving and posting of all products (in the front‑end) received at the store in all inventory systems. Organizes files and retains all invoices/receipts/return authorizations necessary for all inventory activities.Helps to prepare for physical inventory and supports the physical inventory day activities, including but not limited to preparing sales floor, stockroom, and pharmacy for inventory and auditing the third‑party team on the day of inventory.Supports keeping all counters and shelves clean and well merchandised.Knowledgeable of all store systems and equipment.Assists and coaches store team on all package delivery activities, including scanning in and out of packages, completing all daily inventory functions and, package returns at Walgreens. Supports execution of Pickup Program.In designated stores, when serving as the leader on duty, responsible and accountable for registering all related sales on assigned point‑of‑sale system (POS), including records of scanning errors, price verifications, items not on file, price modifications, and voids. Completes product returns, order voids, customer refunds, cash drops to safe, and provides change as requested for point of sale.Complies with all company policies and procedures; maintains respectful relationships with coworkers.Completes any additional activities and other tasks as assigned.Training & Personal DevelopmentAttends company‑based trainings for continuous development and completes all e‑learning modules including safety training requirements.Obtains and maintains a valid pharmacy license/certification as required by the state.CommunicationsServes as a liaison between management and non‑management team members by coaching and developing other capabilities with inventory systems. When serving as the leader on duty, communicates assigned tasks to team members and reports disciplinary issues and customer complaints to management.Basic QualificationsSix months of prior work experience with Walgreens (internal candidates) or one year of prior retail work experience (external candidates).Must be fluent in reading, writing, and speaking English (except in Puerto Rico).Must have a willingness to work a flexible schedule, including evening and weekend hours.“Achieving expectations” rating on last performance review and no written disciplinary actions in the previous 12 months (internal candidates only).Demonstrated attention to detail and ability to multi task and manage execution.Experience in identifying operational issues and recommending and implementing strategies to resolve problems.Preferred QualificationsPrefer previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.Prefer to have prior work experience with Walgreens, with an evaluation on file.An Equal Opportunity Employer, including disability/veterans.We will consider employment of qualified applicants with arrest and conviction records.Salary Range: $17 – $20 / Hourly#J-18808-Ljbffr