Child Support Call Center Agent
Conduent State & Local Solutions · Slaton, TX
Job description(tap to read)
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Title Child Support Call Center Agent Location: Remote, US Pay Rate: $16.50 [None-Bilingual] $17.00 [Bilingual English & Spanish] Employment Type: Full-Time Shift Information: 7 weeks training 8:30 am- 5 :00 pm EST Monday- Friday, After training 10:30 am-7 pm EST Monday-Friday Job Summary: The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls. While speaking with the Customer on the phone, CSRs will address and research customer inquiries and provide appropriate and accurate information. Key Responsibilities: • Inbound Call Center – The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call. • Answers questions on various issues such as child support payments history and account histories. • Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system. • Gathers information, research/resolves inquiries, and appropriately documents customer calls. • Ability to read and interpret documents on file. • Understand and retain a large amount of information. • Associates should have the skills to answer and respond professionally to escalate calls, should they arise. • Communicate appropriate options for resolution promptly • Review the customer needs and inform customers of services and resources available to them. Required Qualifications: Requirements • High School diploma or GED • Background and drug screening required • 2 years of high-volume call center or Customer Service experience. • Computer system experience with data entry, database documentation knowledge. • Typing WPM 30 • Two screens/monitors are required • Having your own equipment (PC) Mac is not compatible. While we will provide technical requirements and equipment later, it's essential for you to have your own equipment ready. This preparation ensures you're fully equipped to participate effectively. • To approve you working from home, you must send the interviewer two screenshots. • Internet speed- Your internet speed must be at least 400 Mbps. • Device Specifications of your laptop. ****Two screens/monitors are required**** • Processor: Intel Core i5 or higher; AMD Ryzen 5 5000 or higher. Laptop or Desktop, 14” screen or higher required (External 20” or higher recommended) • Running Windows 10 OS 64 bit • Memory (RAM) requirements of the computer should be at a minimum of 8 GB, recommended 16 GB. • Ethernet cable, 50 feet or longer What We Offer: • Competitive hourly pay • Benefits from day one (medical, dental, vision) for eligible roles • Paid time off and holidays • Paid training • Career growth and advancement opportunities • Supportive and inclusive work environment Apply now and make an impact from day one We are currently NOT hiring in the following geographies, including but not limited to: States: AK, CA, HI, MA, IL, MT, NY, & Puerto Rico Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR – Portland, MD – Montgomery County, WA – Seatle, Washington, DC Pay Transparency: Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16.50 - $17.00. #Remote44 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: . Complete the form and then email it as an attachment to . You may also .
Position: Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NYSE) Earning Potential: $70,000 – $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada About the Opportunity Tired of clocking in, clocking out, and getting nowhere fast? This opportunity was built for those ready to break free from the ordinary. American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging — just meaningful conversations and real impact, all from the comfort of home. Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit. Why Candidates Love Working Here A Culture That Feels Like Family Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to. Freedom + Flexibility Work from anywhere. Set a schedule that fits your life. Take control of your day — and your paycheck. Real Growth Potential Every leader in the organization began in this same position. Advancement is based on performance, not politics. Financial Rewards That Match Effort Top representatives regularly earn $90K+ annually and advance quickly. Comprehensive Benefits Employees receive access to health plans if qualified through Globe Life, along with voluntary coverage options tailored to individual needs. Key Responsibilities • Meet with families virtually to help them select benefit programs that align with their goals. • Build trust, answer questions, and guide clients through enrollment. • Manage a personal book of business and maintain long-term relationships. • Collaborate with teammates and leadership committed to mutual success. Ideal Candidate Profile • Self-motivated, positive, and eager to grow. • Excellent communicator — friendly, confident, and authentic. • Comfortable using Zoom and other online communication tools. • Must be a U.S. or Canadian citizen. • Passionate about helping others and building meaningful relationships. No prior insurance experience is required — only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided. Application Process Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative. Your future doesn't have to look like your past. Take the first step toward freedom — apply today.
Position: Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NYSE) Earning Potential: $70,000 – $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada About the Opportunity Tired of clocking in, clocking out, and getting nowhere fast? This opportunity was built for those ready to break free from the ordinary. American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging — just meaningful conversations and real impact, all from the comfort of home. Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit. Why Candidates Love Working Here A Culture That Feels Like Family Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to. Freedom + Flexibility Work from anywhere. Set a schedule that fits your life. Take control of your day — and your paycheck. Real Growth Potential Every leader in the organization began in this same position. Advancement is based on performance, not politics. Financial Rewards That Match Effort Top representatives regularly earn $90K+ annually and advance quickly. Comprehensive Benefits Employees receive access to health plans if qualified through Globe Life, along with voluntary coverage options tailored to individual needs. Key Responsibilities • Meet with families virtually to help them select benefit programs that align with their goals. • Build trust, answer questions, and guide clients through enrollment. • Manage a personal book of business and maintain long-term relationships. • Collaborate with teammates and leadership committed to mutual success. Ideal Candidate Profile • Self-motivated, positive, and eager to grow. • Excellent communicator — friendly, confident, and authentic. • Comfortable using Zoom and other online communication tools. • Must be a U.S. or Canadian citizen. • Passionate about helping others and building meaningful relationships. No prior insurance experience is required — only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided. Application Process Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative. Your future doesn't have to look like your past. Take the first step toward freedom — apply today.
Supervisor, OSM
Enablecomp · Franklin, TN
EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers' Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years. Position Summary The Supervisor, OSM is a critical support role that oversees a team of Revenue Specialists and Account Managers and serves as the internal escalation point for claim processing resolution. This role also supports the overall success of our client's accounts by managing and responding to client inquiries, engaging document management processes for the purpose of processing claims as well as payment research, invoice/billing inquiries, file delays, system access, and other relevant items. Key Responsibilities • Responsible for the daily supervision of assigned Revenue Services teams. • Serves as the primary escalation point, to directly or through staff, work with clients to resolve roadblocks that may hinder the claims resolution process and provides direction to Account Managers and Revenue Specialists to resolve existing claims/ client issues. • Partners with Managers to disseminate priority of daily tasks to assigned team. • Prepares performances evaluations and account reviews and plays a role in delivering both documents in conjunction with the Department Leader. • Analyze and evaluate claim payments using EnableComp's proprietary software, systems and tools. Use payment documentation provided by payers to determine if the medical provider has been reimbursed in compliance with the applicable state worker's compensation fee schedule and/or PPO contract. • Research, request and acquire all pertinent medical records, implant manufacturer's invoices and any other supporting documentation necessary and then submit with hospital claims to insurance companies to ensure prompt correct claims reimbursement. • Manage internal coordination, communication, and messaging for external client requests and reported issues. • Create, review, and maintain external-facing client reports. • Facilitate internal and external meetings to discuss process improvements, resolve client issues, and/or resolve internal issues. • Respond and communicate with external clients regarding topics such as: remote system access, document requests, payment research requests, coordination of end-user training, and others. • Conduct timely and thorough telephone follow-up with insurance companies to ensure proper reimbursement. • Prepare correct initial bill packet or appeal letter using EnableComp systems tools. • Works with Data Analytics team to research issues with claim and payment imports, etc. • Trains and mentors staff as needed including new hires, especially in regards to ongoing training needs that may result from the SOP for goal escalation. • Works with Data Quality team to research issues with calculations and other projects. • Works with Document Management team to remove roadblocks around document acquisition and other requisite items needed to collect accounts. • Perform Quality Control tasks on behalf of management regarding account flow and due diligence. • Usually works more difficult clients. • Responsible for the full employee life cycle including hiring decisions, training, performance management, and corrective action. • Handle patient health information (PHI) and maintaining extreme privacy and security as it relates to confidential and proprietary information. • Support operational initiatives through team collaboration. • Other duties as required. Requirements and Qualifications • High School Diploma or GED required. Associates or Bachelor's Degree a plus. • 5 years' experience in healthcare field working in billing or collections. • 5 years' client facing/customer services experience. • 1-2 years supervisory or team lead experience. • 3-5 years' experience with workers compensation billing and collections preferred. • Intermediate level understanding of insurance payer/provider claims processing and subsequent data requirements. • Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook). • Equivalent combination of education and experience will be considered. • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. • Regular and predictable attendance. Special Considerations and Prerequisites • Must demonstrate exceptional interpersonal skills and exhibit an approachable nature to answer questions from Revenue Specialist staff and mentor and train others regularly. • Can-do attitude with service-oriented approach and strong sense of urgency with skills to develop and coach team members. • Must be a self-starter and able to work independently without direct supervision. • Proven written and verbal communication skills. • Strong analytical and problem-solving skills. • Appropriately handle stress and interact cooperatively with others (at all levels of the organization). • Proven experience working with external clients; strong customer service skills and business acumen. • Ability to prioritize and manage multiple competing priorities and projects concurrently. • General office environment; must be able to sit for long periods of time. EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment. EnableComp recruits, develops and retains the industry's top talent. As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies. If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you. Don't just take our word for it! Hear what our people are saying: "I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other." - Revenue Specialist "I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun." - Supervisor, Operations
Track Laborer System Driver- Fort Worth, TX
Union Pacific Corporation · Fort Worth, TX
Track Laborer System Driver- Fort Worth, TX Join our team of track laborers with a record of building and repairing track for Union Pacific for more than 150 years! As a Track Laborer - System Driver, you'll perform the maintenance, repairs and installations vital to the safe and efficient movement of trains to serve customers throughout North America! We are powered by our people, will you join our team? Required Certifications: This position requires a CDL upon hire. You must meet the following Motor Vehicle and Medical Requirements: • Must be a minimum of 21 years of age • Have valid driver's license • Have an acceptable driving record per your Motor Vehicle Record (MVR) • Medical Requirements: Must meet the medical requirements (also called physical qualifications) for commercial motor vehicle drivers as specified by the US Federal Motor Carrier Safety Administration (FMCSA). Accountabilities: • Conduct regular inspections of tracks, including beds and right-of-way, to identify any issues or defects. • Replace or repair rails, rail anchors, spikes, ballast, ties, and other track components as necessary. • Assist in the unloading and movement of track materials and equipment from rail cars, carts, or trucks. • Operate equipment such as excavators or trenchers to perform tasks such as digging holes and trenches. • Maintain track beds by clearing vegetation and brush, as well as removing dust or snow from movable track parts through sweeping, picking, and digging. • Adhere to company and industry safety rules, practices, and procedures to ensure a safe working environment. • Drive company vehicles as required for job duties. • Foster positive working relationships with colleagues, supervisors, contractors, and customers, and effectively resolve any issues that may arise. • Ensure compliance with all safety, operational, and Federal Railroad Administration (FRA) regulations and rules. • Perform additional assigned tasks or responsibilities as needed. Qualifications - Required: • Applicants must have reached the age of 21 or above. • Able to understand and apply safety rules, practice safe work habits, identify safety risks and avoid potentially risky behaviors and situations • Commercial Drivers License (CDL) Class A or Class B • Proficient verbal and written communication skills to deliver information to coworker(s) and supervisor(s) • Able to read and comprehend regulations and instructions • In order to be considered for this position, candidates are required to successfully complete an assessment in English before proceeding to the interview stage. Qualifications - Preferred: • Experience operating heavy equipment such as construction, farm, etc. (consider professional, personal, and volunteer experience) • Willing to work on-call, overtime, various shifts, 7 days a week, as well as weekends and holidays • Experience of 1 year or more in Railroad Maintenance of Way work • Experience working in a construction-type setting (consider professional, personal, and volunteer experience) • Experience welding or a welding certificate (consider professional, personal, and volunteer experience) Physical and Mental Job Requirements: • Candidates are required to successfully pass a Physical Ability Test (PAT) before being considered for employment. This is separate from the medical exam. • Physically Demanding Tasks: Must have the capacity to engage in physically demanding tasks, including occasional bending, stooping, and kneeling. • Lifting and Carrying: Must be able to occasionally lift and carry items weighing up to 65 lbs, as well as push and pull objects up to 119 lbs. • Standing: Must be capable of standing for extended periods during the workday, with the flexibility to change positions periodically for comfort. • Walking: Safely walk and maintain balance on uneven surfaces. • Climbing: Must be able to climb ladders to access truck storage as necessary. Work Conditions: • Must be legally authorized to work in the United States without requiring company sponsorship. • Must have reliable transportation for commuting to work. • Willingness and ability to work around large equipment such as railcars, locomotives, and cranes. • Must agree to wear personal protective equipment (PPE) including safety glasses, safety boots, hard hats, and hearing protection as required by the company. • Travel Requirements: Extensive travel may be necessary across Union Pacific's 23 state system, often with short notice. Assigned to traveling system work gangs (work groups) engaged in track projects throughout the Union Pacific System. Work takes place in various rural and remote geographic areas. Work may be seasonal, influenced by weather, business conditions, or seniority. Apply only to locations where you are willing and prepared to live and work. Schedules may consist of five 8-hour days with 2 days off, four 10-hour days with 3 days off, or ten 8-hour days followed by accumulated rest days. Union Pacific strives to attract all available talent. We are committed to creating an environment where all people can be their best, personally and professionally, as we remain a merit and performance-based company. What we offer: • A strengths-based, engagement-focused, and performance-oriented culture • Ongoing learning, development, and Educational Assistance (including little to no out-of-pocket cost for online and in-person courses at the University of Nebraska at Omaha and Metropolitan Community College) • 401(k) retirement plan • Employee Stock Purchase Plan with 20% match up to 5% • Medical, dental and vision insurance, which are collectively bargained for through union membership • Wellness and Employee Assistance Programs