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Senior Client Delivery Manager - Revenue Cycle (REMOTE)

Enablecomp · Franklin, TN

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers' Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years. Position Summary The Senior Client Delivery Manager is a senior, client-facing operational consulting role responsible for delivering advanced operational insight, strategic guidance, and executive-level delivery for assigned client accounts. The Senior Client Delivery Manager operates as a trusted advisor to client executives and internal senior leaders, translating operational performance into strategic narratives, risk mitigation strategies, and forward-looking recommendations. This role leads complex client scenarios, shapes account-level strategy, and partners closely with the Client Delivery Director on escalations, strategic planning, and enterprise-level delivery-without formal people management responsibility. Key Responsibilities • Independently lead operational delivery for high-complexity, high-impact client accounts. • Serve as a strategic operational advisor to client executives and senior leadership. • Translate complex operational data, trends, root cause analysis results and risks into executive-ready insights and recommendations. • Develop forward-looking operational strategies aligned to client objectives and enterprise capabilities. • Proactively identify systemic issues, emerging risks, and optimization opportunities across the client lifecycle. • Guide clients through complex operational changes, performance improvement initiatives, and evolving service needs. • Own complex issue analysis and resolution strategy for assigned client accounts. • Lead advanced root cause analysis efforts across cross-functional teams. • Frame escalations with clear articulation of risk, impact, options, and recommended path forward. • Partner closely with the Client Delivery Director on high-risk, sensitive, or enterprise-impacting issues. • Monitor performance trends and assess effectiveness of remediation strategies over time. • Ensure consistent, professional, and transparent communication with clients during issue resolution. • Lead director-level operational reviews, strategic touchpoints, and complex client discussions. • Develop and deliver polished, insight-driven materials, presentations, and narratives. • Anticipate client questions and prepare data-backed responses and recommendations. • Establish credibility and trust with senior client stakeholders through consistent value delivery. • Lead internal account strategy discussions, aligning stakeholders on priorities, risks, and action plans. • Advocate for client needs while balancing enterprise standards, scalability, and operational realities. • Provide informal guidance and mentorship to Client Delivery Specialists and Managers. • Act as a subject matter expert for complex workflows, client scenarios, and operational challenges. • Contribute to the development and evolution of Client Delivery frameworks, methodologies, and standards. • Identify recurring themes and systemic issues across the client portfolio and recommend enterprise-level improvements. • Share insights, lessons learned, and best practices to elevate team effectiveness. • Support onboarding, training, and knowledge transfer initiatives within the Client Delivery function. • Partner with leadership on initiatives related to process optimization, change management, and operational innovation. • Other duties as assigned. Requirements and Qualifications • High School Diploma or GED required. Associates or Bachelor's Degree in Business, Healthcare Administration, Operations, or a related field preferred. • 4-6 years of experience in healthcare operations, revenue cycle, client-facing roles, or related environments • Deep understanding of operational workflows, data interpretation, and client support models • Strong written and verbal communication skills with the ability to convey operational information clearly • Demonstrated ability to independently manage client relationships and operational discussions • Advanced analytical skills with the ability to interpret data and translate it into actionable insight • Excellent written and verbal communication skills, including client-facing presentation experience • Proven ability to influence without authority in cross-functional environments • Timely and regular attendance. • Equivalent combination of education and experience will be considered • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Special Considerations and Prerequisites • Practices and adheres to EnableComp's Core Values, Vision and Mission. • Consultative mindset with a focus on problem-solving and continuous improvement. • Strong organizational skills and attention to detail. • Strategic mindset with a focus on long-term client value and partnership. • Trusted advisor mentality with enterprise awareness and accountability. • Exceptional professional judgment and decision-making capability. • Ability to receive feedback and apply it to improve performance and professional growth. • Professional presence appropriate for client-facing interactions. • Willingness to learn and adapt in a dynamic, evolving operational environment. • Demonstrated ability to escalate issues appropriately with clarity and confidence. EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment. EnableComp recruits, develops and retains the industry's top talent. As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies. If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you. Don't just take our word for it! Hear what our people are saying: "I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other." - Revenue Specialist "I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun." - Supervisor, Operations

Director, Client Success - Revenue Cycle - (REMOTE)

Enablecomp · Franklin, TN

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers' Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years. Position Summary The Director, Client Success, is responsible for managing and growing client relationships through hands on partnership and collaboration with both EnableComp operations and sales leadership. This role focuses on delivering exceptional service, aligning client expectations with internal capabilities, and driving satisfaction and retention through consistent, proactive communication. The Director acts as an extension of the client, translating needs into actionable plans, resolving challenges, and identifying opportunities to enhance performance and expand market share through consistent service that exceeds client expectations. Key Responsibilities • Participate in entirety of Client Lifecycle. Sales process, Implementations, Project Go Lives, Business Reviews, and identify additional Cross Sell opportunities • Will oversee Client Success activities for designated clients. • Communicate and coordinate with EnableComp Leadership to ensure all job duties as assigned are executed professionally and timely in accordance with EnableComp standard. • Acts as an "ambassador" for a fast-paced, detail oriented supportive team by facilitating friendly, courteous, efficient, and well-presented service to assigned clients. • Manages KPI metrics including, but not limited to, customer surveys, scoring and client retention goals. • Reviews, understands and tracks assigned client's performance goals and meets regularly with assigned clients to review their status and progress with an emphasis on highlighting EnableComp's value proposition and ROI across product lines. • Generates EnableComp's monthly and quarterly reporting packages, delivers to assigned clients timely, and ensures they consistently reflect the pertinent EnableComp metrics and benchmarks. • Collaborates with internal teams to develop and implement client specific strategies and action plans for communication, resolution of open internal/external items and maximization of current and future revenue, including the identification of cross-sell opportunities. • Works closely with IT and Product Support teams regularly on file corrections, updates, and automation. • Schedules and attends regular meetings or conference calls with assigned clients to discuss status and reports and ensures the necessary EnableComp team members contribute appropriately. • Develops agendas and other presentation materials, create meeting summaries and generate meeting deliverables. • Assists Implementation with the roll-out of any process update/rollout initiatives and manage client deliverables post-implementation. • Manages and controls client obligations, maintaining a high level of customer satisfaction at all levels of the organization. • Participates in internal client account review meetings (sales forecast, at risk, etc.). • Use of independent judgement and discretion as it relates to responsibilities detailed above. • Other duties as required. Requirements & Qualifications • Bachelor's Degree in Business, Sales/Marketing or other related field of study • Must have 7-10 years demonstrated experience in account management in the healthcare technology industry, specifically engaging hospital revenue cycle management. • Equivalent combination of education and experience will be considered. • Experience with claims billing and IT/EDI systems preferred. • Experience with CRM software (e.g. Salesforce.com) • Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook). • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Key Considerations & Prerequisites • Effective polished professional presentation skills for developing/communicating analytics, results and ROI to all stakeholders. • Strong passion for serving the needs and expectations of the client. • Must be a self-starter and able to work independently as well as partner and collaborate with internal departments and leaders. • Excellent written and oral communication skills to communicate with internal stakeholders and external clients. • Demonstrated experience managing stressful situations effectively through difficult conversations, communicating obstacles, challenges and developing action plans to present to management. • Demonstrates a consultative relationship style both internally and externally; is a team player and has a positive-can-do attitude. • Strong analysis and problem-solving skills. • Must be able to manage conflicting priorities, while being extremely adaptable and flexible. • Up to 30% travel required. EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment. EnableComp recruits, develops and retains the industry's top talent. As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies. If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you. Don't just take our word for it! Hear what our people are saying: "I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other." - Revenue Specialist "I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented an

Position Overview Huckeye Health Recovery Center, a pioneering mental health organization in Wichita, Kansas, is seeking a dedicated and licensed Marriage and Family Therapist (LMFT) for a full-time, remote position. This role offers the unique opportunity to provide crucial mental health services to clients through telehealth, allowing for increased access and convenience in therapy. We are looking for a therapist who is passionate about empowering individuals and families to overcome challenges and achieve their mental health goals. About the Organization At Huckeye Health Recovery Center, we believe in the power of compassionate care and the importance of making mental health services accessible to everyone in our community. Our mission is to address and minimize barriers to quality treatment for mental health, focusing on comprehensive care that involves individual, family, and group therapy modalities. We pride ourselves on our culture, which values autonomy, flexibility, creativity, authenticity, humor, compassion, acceptance, and determination. Work Environment This position is primarily remote and utilizes a state-of-the-art telehealth platform that allows therapists to connect with clients conveniently and effectively. The work setting fosters a supportive and collaborative atmosphere, where therapists are encouraged to express creativity in their practice. Scheduled hours are Monday through Friday, from 9:00 a.m. to 5:00 p.m., providing a consistent routine that promotes work-life balance. Key Responsibilities • Conduct comprehensive evaluations of mental health diagnoses and create tailored treatment plans that address individual client needs. • Maintain a caseload of 25-30 client visits per week, ensuring timely and thorough documentation of progress, treatment plans, and case notes in accordance with company policies. • Deliver exceptional customer service and actively collaborate with interdisciplinary teams, including case managers and medical personnel, to ensure comprehensive care and address the specific needs of clients. • Employ innovative interventions and therapeutic techniques to assist clients in reaching and surpassing their mental health goals. • Coordinate with families, educational staff, and other community resources to create a supportive network around your clients. Patient Population / Client Focus As an LMFT, you will work with a diverse clientele, including children, adolescents, couples, and families, addressing a range of mental health challenges. Your role will be vital in guiding clients through their unique struggles, fostering resilience, and promoting healing within the family unit. Your expertise in family therapy will be crucial in creating a supportive environment where clients feel safe to share and work through their concerns. Qualifications • A Master's degree in Marriage and Family Therapy or a closely related field is required. • A valid and active state license as a Licensed Marriage and Family Therapist (LMFT) is mandatory. • Demonstrated proficiency in mental health documentation, treatment planning, and clinical case note completion. • Strong written and verbal communication skills are essential for effective interaction with clients and team members. • Ability to establish appropriate boundaries with clients while fostering a therapeutic alliance. • A commitment to working with a diverse range of client backgrounds and an understanding of cultural competencies. Preferred Experience • Prior experience in a clinical setting with familiarity in family therapy practices. • Knowledge of community resources and experience with fee collection at the time of service. • Background in working with clients of various ages, including children and families, providing tailored therapeutic interventions. • Ability to pass a background check to ensure the safety and well-being of clients. Compensation and Benefits We offer a competitive salary ranging from USD 90,000 to 110,000 annually, depending on experience and qualifications. The benefits package includes a customizable compensation plan, opportunities for professional development, and a wellness program designed to support your overall well-being. Additional perks of the role include autonomy over your scheduling, commissions on claims, paid supervision, case consultations, and documentation time. We also feature an unlimited time-off policy, which encompasses holidays, sick days, and vacation. Comprehensive medical insurance and 401(k) options are available, along with reimbursement for clinical license renewal. Career Growth Opportunities At Huckeye Health Recovery Center, we are committed to the professional growth and development of our team members. We provide access to ongoing training, workshops, and opportunities for specialization. As you contribute to our mission and demonstrate your capabilities, there may also be potential for career advancement within the organization. Why Join Our Team Join our dedicated team at Huckeye Health Recovery Center, where you will have the opportunity to make a meaningful impact in the lives of those overcoming addiction and mental health challenges. You will be part of a supportive, close-knit team that values transparency and collaboration, allowing you to build fulfilling relationships with both colleagues and clients. Your skills will be utilized to fill critical gaps in mental health care within our community, providing you with a rewarding and purposeful career in mental health. Application Information If you are a compassionate and skilled LMFT excited to support individuals and families on their journey to recovery, we encourage you to apply today. We look forward to reviewing your application and exploring how you can contribute to our mission of enhancing mental health care access. Please submit your résumé promptly!

Position Overview Best Care Psychological and Counseling Center is seeking a dedicated and compassionate Licensed Mental Health Therapist to join our team in a full-time, remote capacity. This position offers professionals the rare opportunity to provide therapy in a flexible work environment, leveraging telehealth tools to reach and support clients. The ideal candidate should possess at least two years of experience in counseling and hold a valid license as an LCMFT, LCPC, LCP, LCSW, or LSCSW in the state of Kansas. About the Organization At Best Care Psychological and Counseling Center, we are committed to offering trauma-informed care and creating a safe, inclusive space for individuals who have faced adversity. Our mission is to empower clients on their journey to healing by utilizing evidence-based practices tailored to their unique needs. We pride ourselves on providing personalized care that takes into account the diverse backgrounds and experiences of our clients, ensuring cultural sensitivity and respect in all interactions. Work Environment This role is entirely remote, allowing you to manage your practice and client interactions from the comfort of your own home or wherever you choose. Our telehealth platform is designed to facilitate seamless communication and therapy sessions with clients, thereby offering a flexible schedule that allows you to design your work hours according to your lifestyle while adhering to organizational obligations. Key Responsibilities • Conduct thorough mental health assessments, including psychosocial evaluations and diagnostic interviews, to identify the specific needs and challenges faced by each client. • Collaborate with clients to develop individualized treatment plans that encompass their personal, emotional, and cultural needs, while setting achievable goals. • Deliver evidence-based therapeutic interventions, such as cognitive-behavioral therapy (CBT) and dialectical behavior therapy (DBT), during individual, couple, family, and group therapy sessions. • Provide crisis intervention services as needed, ensuring that clients in acute distress receive timely support and guidance. • Maintain meticulous clinical documentation, including progress notes and treatment plans, ensuring compliance with all clinic policies and regulatory frameworks. • Empower clients and their families through psychoeducation, providing them with essential tools and knowledge to manage their mental health effectively. • Collaborate with a multidisciplinary team of professionals, including psychiatrists and case managers, to ensure comprehensive care for clients. • Regularly assess treatment effectiveness through outcome measurements and adjust strategies as necessary to enhance client well-being. • Engage in continuous professional development by staying updated with current research, best practices, and emerging trends in mental health care. • Uphold ethical standards and confidentiality in every aspect of your interactions with clients, thereby fostering trust and safety within the therapeutic environment. Patient Population / Client Focus Your role will involve working with a diverse clientele, including individuals struggling with trauma, anxiety, depression, and various mental health disorders. Your ability to create a welcoming atmosphere will significantly enhance the therapeutic experience of clients, promoting healing and resilience. Qualifications • A master's or doctoral degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology from an accredited institution. • Current and valid licensure as an LCMFT, LCPC, LCP, LCSW, or LSCSW within the state of Kansas. • Demonstrated ability to work both independently and as part of a collaborative, multidisciplinary team. • Exceptional interpersonal and communication skills, with a capacity to build rapport with clients from varied cultural and socio-economic backgrounds. Preferred Experience • A minimum of two years of professional experience providing mental health counseling in a clinical setting. • Experience in utilizing telehealth platforms for delivering therapy. • Familiarity with various therapeutic techniques and approaches to support a range of mental health concerns. Compensation and Benefits • The annual salary range for this position is between USD 70,000 to 84,000, reflecting experience, education, and skills. • Benefits include a 401(k) plan, comprehensive health and dental insurance, vision coverage, and generous paid time off to promote work-life balance. Career Growth Opportunities Joining our team provides opportunities for professional development within a supportive environment. We encourage and support our therapists in pursuing additional certifications, specializations, and leadership roles as they grow in their careers. Why Join Our Team By becoming part of Best Care Psychological and Counseling Center, you will be contributing significantly to the mental health community in Wichita, Kansas, while enjoying the perks of remote work flexibility. You will have the chance to implement innovative therapy techniques while being part of a compassionate team dedicated to making a real difference in the lives of numerous individuals. Application Information If you are a licensed mental health therapist looking for an opportunity to deliver transformative care through an innovative telehealth platform, we invite you to apply now. Your expertise and compassion can make a genuine impact on the individuals we serve.