Senior Assistant Store Manager

At Lids Sports Group, we don't just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan‑driven products and unforgettable retail experiences.Assistant Store ManagerGeneral Position SummaryAt Lids, our Assistant Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Assistant Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids' products and services.Principle Duties & ResponsibilitiesPeople & TrainingAct as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.Administer the progressive steps of discipline to include verbal and written warning in absence of the Store Manager.Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code).Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the Store Manager is not present.Participate in LIDS Training Programs, adhere to set goals (for sales and tasks) and regular follow up.Assist in recruiting and training store personnel on proper store operations and procedures.Encourage store associates' direct compliance of established company policies, procedures and guidelines including (but not limited to) safekeeping of company inventory, funds and property.Other duties as assigned.Customer ExperienceLead, execute and assist Lids selling strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.Ensure every customer is offered the opportunity to participate in Lids membership programs or special in-store offers when live in-store through employee education.Adhere to current visual guidelines that include proper merchandising, signage, and store cleanliness.Maintain a professional appearance consistent with Company Dress Code Policy.OperationsExecute operations‑focused company-level directives, promotions, and initiatives (e.g. from Lids HQ).Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed.Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.Open and close the store as required following the procedures per the Operations P&P Manual.Product & Inventory ManagementProtect Company assets within guidelines of LIDS Retail policies.Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control.Follow all policies to accurately manage store inventory including receiving, transferring, completing price change, and conducting product counts.Strategically organize the backroom to maximize efficiency, including arranging product / supplies to optimize space and productivity.Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.Maintain the look and feel of the store through day‑to‑day VM and store actions (e.g. ensuring product recovery, restock, destock, or minor VM changes.)Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell‑through strategy.Job Required Knowledge & SkillsEstablished ability to produce sales results while minimizing loss.Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.Ability to work unsupervised.What We OfferEmployee discounts and perks.Career development opportunities and professional training programs.A collaborative, innovative, and team‑oriented work environment.Early Wage Access options to provide added financial flexibility.Physical Demands & RequirementsAbility to occasionally lift up to 50 pounds.Ability to occasionally climb a ladder and work with hands overhead.Ability to constantly stand on shift.Ability to frequently walk on shift.Ability to frequently hear and communicate verbally with customers, employees, and other personnel.Ability to frequently visually observe the store and read written or digital information.Ability to frequently operate a computer and mobile Point‑of‑Sale system, as well as maneuver relative software programs.Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. For inquiries related to reasonable accommodations, please contact HR@Lids.com.Reports ToStore ManagerAdditional InformationEmployment Requirements: Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States or Canada is a pre‑condition of employment for this position. Current or future employment‑based visa sponsorship is not available for this role.Equal Employment OpportunityWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.Notice to ApplicantsIn connection with your application, we collect information that identifies, reasonably relates to, or describes you (“Personal Information”). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records. Additional information collected may include government‑issued identification numbers, work authorization, emergency contact information, and other employment‑related information.Need Accessibility Assistance?Applicants who require accessibility assistance to submit an employment application may email hr@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.#J-18808-Ljbffr

Bakery Clerk At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. About Hy-Vee At Hy-Vee, we believe the shortestdistance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier. The Role and Why It's Important At Hy-Vee, our Bakery Clerks play a key role in keeping one of our most popular departments running smoothly and smelling amazing. In this role, you'll prepare and replenish products, assist customers at the bakery counter, and help create the kind of warm, welcoming experience that keeps people coming back. If you enjoy working with your hands, take pride in a job well done, and love being part of a team that makes customers' days a little sweeter, this could be a great fit for you. What You'll Do • Deliver outstanding customer service by greeting customers warmly and making them feel welcome in the bakery • Assist customers with finding products, reaching items, carrying heavy purchases, and taking orders at the bakery counter • Review daily orders and monitor product freshness, appearance, and supply levels throughout your shift • Prepare, finish, and replenish baked goods as needed, pulling product from the cooler or freezer to prepare for baking • Follow and maintain proper sanitation procedures, keeping your work area clean and organized at all times • Check in product, put product away, and review invoices as needed • Operate the department register to process payments where applicable • Remove trash in a timely manner and maintain a tidy department • Work alongside your teammates to ensure a smooth, positive experience for every customer • Maintain compliance with Hy-Vee's dress code, hygiene standards, and all company policies • Assist in other store areas and take on special projects as needed • You'll receive direction and support from: Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home, and Bakery Department Manager Your Skills • Follow written and verbal instructions with confidence • Use basic math skills for simple addition, subtraction, counting, and recording • Communicate clearly with customers and teammates in a friendly, helpful way • Stay organized and keep up with the pace of a busy bakery environment • Less than a high school diploma or equivalent accepted; up to six months of similar or related experience preferred Reporting Relationships Accountable and Reports to: Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home, and Bakery Department Manager Education and Experience • Less than a high school diploma or equivalent experience accepted • Up to six months of similar or related work experience preferred Physical Requirements • Frequently stand and walk throughout a shift in sales, food service, or delivery areas • Where applicable to the role: ability to safely use sharp knives and blades for food preparation • Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment • Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards • Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties Working Environment This role is based in a store bakery environment where things stay busy and engaging. You may encounter exposure to flour dust, noise, temperature extremes, and damp conditions, all pretty standard for a bakery setting. The role also involves working with and around standard bakery equipment and may include exposure to electrical equipment and cleaning products or solvents. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment. Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.

Customer - Food Service

Kwik Trip · Altoona, IA

Customer - Food Service Coworker Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best customer and food service experience in clean, state of the art facilities. Requirements: • You must be at least 16 years of age to work in our stores • Great people skills • Enjoy a fast paced work environment • Maintain our in-store food program • Ability to problem solve challenges and shift priorities quickly • Desire to help customers • Maintain a clean and inviting store • Some weekend and holiday availability is required Kwik Trip has rated as a Top Workplace several years running, both nationally and in the states that we operate. We live by our mission, treating others how we would like to be treated and we strive to make a difference in people's lives. Our mission drives how we operate as a business as well as how we approach staffing our stores. We are a family owned company and share 40% of pre-tax profits with all their coworkers. Our teams are loaded with fun, ambitious and energetic people that make work enjoyable and brighten the days of our guests. Kwik Trip is an innovative company that offers a variety of career paths, from Retail Leadership to our Support Center and Production and Distribution Facilities. Many coworkers throughout the company have started as Customer - Food Service Coworkers and have developed the skills to take on new challenges and roles within the company. Similar positions would be: Customer Service, Food, Cashier, Cook, Server. Kwik Trip, Inc. is a family-owned, Midwest company, in operation since 1965. We are dedicated to serving our guests and coworkers while treating everyone like family. Along with our award-winning culture, we are proud to be an Equal Opportunity Employer.

Customer Service - Service Advisor

Jobtailor · Altoona, IA

Greet customers promptly and provide friendly, competent customer serviceCoordinate the service center's scheduling and workflowCreate estimates and work orders, finalize payments, follow cash-handling policies, order parts, and collect payment for jobsAnswer customer questions about service outcomes and consult with Technicians as neededApply marketing and sales strategies to finalize transactionsConsult with Technicians about needed repairs and communicate repair needs to customersIncrease knowledge of products and services to understand industry needsCommunicate customer needs to Technicians and technician recommendations to customersKeep customer-facing items clean, stocked, and up to dateReceive merchandise, stock showroom products, and update pricingMaintain understanding of the Boss Shop Warranty processAssign work to Technicians within company guidelinesFollow company safety policies and proceduresReport to work promptly when scheduledAssist with other duties as assignedRequirementsRetail or guest service experience preferredValid Driver's license and insurable to driveAble to maintain working knowledge of parts inventoryAble to complete the Service Advisor New Team Member Training within the first 90 days of employmentAble to work on the computer system efficientlyAbility to read, write and perform math skillsMust possess a positive, enthusiastic attitudeMust be flexible with the ability to adapt to change when requiredDemonstrates excellent communication skillsAbility to work a flexible schedule to meet the needs of the business, may require weekends and eveningsMust have reliable transportation and phoneMust be able to communicate in EnglishAble and willing to deliver friendly, courteous, and prompt customer serviceAble and willing to work cooperatively with other team membersMust occasionally lift and/or move up to 50 lbs.Must frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hearMust occasionally sit, climb, balance, stoop, kneel, crouch, or crawlCore CompetenciesDemonstrates strong customer service skills, effective communication, and the ability to coordinate workflow in a retail environment. Proficient in managing service estimates, payments, and inventory while adhering to company policies and safety procedures.Highest-signal resume keywordsCustomer ServiceCommunication SkillsRetail ExperienceParts Inventory ManagementFlexible ScheduleATS Optimization KeywordsHard SkillsService Advisor TrainingCash-Handling PoliciesWork Order CreationEstimates PreparationComputer System ProficiencyMath SkillsSoft SkillsPositive AttitudeEnthusiastic ApproachAdaptabilityTeam CollaborationCertifications & QualificationsValid Driver's LicenseIndustry KeywordsService Center CoordinationCustomer Needs CommunicationBoss Shop Warranty ProcessSafety Policies#J-18808-Ljbffr