Clerk's Judicial Proceedings Specialist
Government Jobs · Olympia, WA
Job description(tap to read)
Judicial Proceedings Specialist Thurston County Clerk's Office is seeking a professional, motivated, and dependable candidate for the position of Judicial Proceedings Specialist to join our team. This is an exciting opportunity for those with excellent customer service experience seeking to begin their career in the court system, work in a great environment, and receive excellent benefits. General Description: Pursuant to statutory requirements, this position serves at the direction of the County Clerk and is present at all judicial proceedings to create an accurate, permanent record of court decisions. Coordinates jury trials, administers oaths, oversees exhibits, and prepares/processes orders of the court. Performs a variety of technical duties for court processes. Essential functions may include, but are not limited to, the following: • Coordinates jury trials: manages, identifies and marks exhibits, identifies and verifies juror presence, maintains jury panel and seating list, administers oath, prepares/maintains witness record, and distributes jury instructions. On-call duty for immediate notification of jury questions or verdict and notification of appropriate personnel. • Interprets, summarizes and reports decisions of Judicial Officer maintaining accurate record of proceedings and trial court time. Monitors case disposition for compliance with court orders. • Attends off-site, specialized judicial proceedings at a secure facility. • Reviews petitions, applications, affidavits, oaths and court orders prior to issuance of writs, subpoenas, letters testamentary and arrest warrants verifying the accuracy and completeness of legal documents. Identifies inconsistency with statutes and provides technical information for compliance. May restrict access as ordered by the court or mandated by statute. • Manages complex system for clerk's dismissals, exhibit tracking, administrative law review cases (receipt and return) and dismissal and remand of lower court appeals. Prepares dismissal calendar and pleadings, notifies all parties and responds to inquiries. • Analyzes and completes judicial process for notices of appeal and discretionary reviews to Court of Appeals/Supreme Court. Maintains system to ensure compliance with strict timelines. Prioritizes work accordingly to prevent liability to the County. Working Conditions: Work Environment - Work is performed primarily in an office environment with lifting required on occasion. A physical hazard may occur from agitated defendants awaiting or during trails or hearings. Schedule – Monday – Friday, 8:00 a.m. – 5:00 p.m. Workload demands may occasionally require work outside the assigned work hours. Travel Requirements - Occasional travel may be required to attend meetings or trainings. Customer Interactions - Daily interactions via in-person, phone, and video with Thurston County staff and the public. Who We Are: The County Clerk has two departments: the Criminal and Civil Division and the Family, Juvenile and Probate/Guardianship Division. The Clerk's office consists of the County Clerk, Chief Deputy Clerk, Managers and staff. The Clerk's office is an integral part of the executive branch of government, in that it preserves for the public unfettered access to a fair, accurate, and independently established record of the opinions, decisions, and judgments of the court. Thurston County values the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, and responded to in ways that fully develop and utilize each person's talents and strengths. We are dedicated to recruiting and developing a talented workforce from various cultures, lifestyles, backgrounds, and perspectives who are committed to our vision and core values. Thurston County Racial Equity and Inclusion Webpage Qualifications: Associate of Arts degree in paralegal studies or other related field. Four years of progressively responsible office experience in a legal or court environment. Additional experience may be substituted for education on a year for year basis. Ability to type 55 wpm and utilize a personal computer and related software packages to perform word processing, analysis, information retrieval and tracking. Desired Skills: Completion of an accredited legal assistant or paralegal program. Other Related Recruitment Information: Questions about this recruitment? Please contact: Edison M Herron, Chief Deputy Clerk, 360-709-3270 or 360-786-5743, Edison.herron@co.thurston.wa.us This position is: • Represented by a union • Eligible for benefits • Eligible for overtime under the Fair Labor Standards Act (FLSA) Items requested for consideration: • Application • Resume • Letter of Interest • Supplemental Questions Please note: Information in this announcement is subject to change without notice at any time during the length of the job advertisement. What We Offer Our Employees: • Work-Life Balance: We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individual's lifestyle. • Plan For Your Future: As a member of our team, you will enjoy great employee benefits, including a retirement plan, pre-tax savings accounts, as well as comprehensive health care and dental/vision care for you and your family. Please visit Thurston County Employee Benefit Plans for more information. • Paid Leave: Full-time regular employees earn paid vacation in addition to paid holidays. • Robust Training Program: Employees are encouraged to attend County paid training to help them further their career, learn new skill sets, and stay on top of emerging trends in our industry. We also encourage our staff to participate in professional organizations and attend conferences. • Flexible Work Schedules: Some of the options that employees may take advantage of include alternative or compressed schedules and/or remote working. • Deferred Compensation: The County offers 3 voluntary deferred compensation plans for employees who would like to set aside additional deferred tax dollars into a retirement savings plan. • Flexible Spending Account (FSA): Employees can take advantage of Section 125 flexible spending accounts for out-of-pocket health care and daycare expenses with pre-tax dollars. • Public Service Loan Forgiveness: This is a federal program which allows full-time public service employees who have made qualifying payments for certain loans, to get their student loans repaid. Public Service Loan Forgiveness Program Why you'll love it here: Thurston County is located between Seattle and Portland in Western Washington's South Puget Sound Region. Perched in between the mountains and the ocean, the area boasts the perfect blend of year-round outdoor activities including boating, hiking, skiing, and more. The region is also home to the state capitol city of Olympia, known for its many restaurants, microbreweries, coffee shops, farmer's markets, kids' activities, history, and art events. Discover more about life in Thurston County at Experienceolympia.com. Message to potential applicants: We understand that some potential applicants are less likely to apply for jobs unless they believe they meet every one of the functions or skills listed in a job description. We are most interested in finding the best candidate for the job, and we understand that may be someone who will learn some of these skills on the job. If you are interested in this position, and meet the minimum qualifications, we encourage you to go ahead and apply! Feel free to think about how you will bring your own set of skills to the role and tell us about the potential that you hold.
Director, Out of State Medicaid (REMOTE)
Enablecomp · Franklin, TN
EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers' Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years. POSITION SUMMARY The Director, OSM is a key leader within the Out-of-State Medicaid function responsible for driving performance, operational execution, and client outcomes across multiple teams. This role oversees Managers, Supervisors, and Revenue Specialists, ensuring alignment of day-to-day operations with departmental strategy, revenue targets, and client expectations. The Director is accountable for setting priorities, optimizing resource allocation, and delivering consistent, high-quality results through effective leadership, performance management, and cross-functional collaboration. In partnership with senior leadership, this role identifies opportunities for continuous improvement, enhances operational efficiency, and develops leadership capability within their span of control to support sustained performance and growth. JOB RESPONSIBILITIES • Ensure the processes and inventory are in place to hit monthly, quarterly, and annual revenue expectations for the company. • Lead multiple teams through Managers and Supervisors by establishing daily, monthly, and strategic goals, ensuring alignment to revenue targets and operational priorities. • Oversee hiring, onboarding, and performance management across assigned teams, ensuring strong leadership capability and team effectiveness. • Oversee performance management processes, including goal setting, performance reviews, and accountability frameworks across Managers and Supervisors. • Oversee workload distribution and capacity planning across teams to ensure efficient execution and alignment with business priorities. • Perform regular audits and client reviews ensuring EC is delivering all requirements to the satisfaction of the client. • Measures and monitors key performance metrics and delivers concise performance reporting to stakeholders with corrective action plans for variances when appropriate. • Assists in setting the strategic direction of the Out-of-State Medicaid team and identifies areas of continuous improvement in conjunction with the leadership team. • Maintain a strong knowledge of insurance billing and reimbursement procedures and regulations. • Researches and analyzes collections systems processes in Enforcer, including process improvement and SOP enhancement recommendations. • Coordinate cross-functional resources to execute action plans for assigned accounts and resolve operational challenges impacting performance. • Oversee the implementation and adherence to quality and productivity standards across teams, ensuring consistency and accountability. • Set and adjust priorities across teams to ensure optimal resource allocation and focus on the most impactful and profitable work. • Ensure compliance with HIPAA and related regulatory requirements through oversight of processes, policies, and team adherence. • Hold Managers and Supervisors accountable for team performance, including productivity, quality, and adherence to workflows and service level expectations. • Develop and strengthen leadership capability by coaching Managers and Supervisors, building a pipeline of future leaders. • Provide guidance and oversight on complex performance management matters, ensuring consistent application of expectations and company policies. • Support operational and business transformation initiatives, ensuring adoption and execution across teams. • Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration. • Assist with audits and client reviews ensuring EC is delivering all requirements to the satisfaction of the client. • Other duties as required REQUIREMENTS AND QUALIFICATIONS • Bachelor's degree in business or healthcare administration preferred. High School Diploma or GED required. • 7-10 years' experience in management or supervisory experience with team size of 10+. • 6+ years' experience in healthcare setting, information technology company or managed care industry, preferably in the area of Finance/Collections, Business Operations or Revenue Recovery. • Experience working with internal teams while serving in a client facing or client support role. • Knowledge and understanding of financials, HMO's, hospital revenue cycle process, ancillary and provider contract language and familiarity with healthcare and provider data sets. • Extensive level of understanding of insurance payer/provider claim processing and subsequent data requirements. • Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook). • Timely and regular attendance. • Equivalent combination of education and experience will be considered • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. SPECIAL CONSIDERATIONS & PREREQUISITES • Practices and adheres to EnableComp's Core Values, Vision and Mission • Strong and professional written and oral communications skills. • Has worked in a production environment and can meet deadlines. • Excellent people skills to interface with multiple internal stakeholders. • Demonstrated ability to successfully work collaboratively within a team and cross-functionally. • Proven success in obtaining quantifiable results from and setting priorities for direct reports. • Organized and can handle multiple projects simultaneously. • Ability to set and manage multiple priorities among several teams. • Experience communicating obstacles & challenges and developing action plans to present to management. EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment. EnableComp recruits, develops and retains the industry's top talent. As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies. If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you. Don't just take our word for it! Hear what our people are saying: "I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other." - Revenue Specialist "I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun." - Supervisor, Operations
Manager, Demand Generation (REMOTE)
Enablecomp · Franklin, TN
WHO WE ARE EnableComp earned its reputation in the toughest corners of the revenue cycle by solving the complex claims no one else could. We developed Complex Revenue Intelligence (CRI), a smarter approach to predict and prevent revenue loss. Powered by the e360 RCM AI-driven platform and the most expansive complex revenue cycle data set, today EnableComp helps more than 1,000 hospitals nationwide recover $3 billion annually from complex claims, denials, and revenue recovery. By cutting through complexity, we help hospitals thrive, resulting in recognition as Black Book's #1 Specialty RCM provider for complex claims and revenue integrity in 2024 and 2025, a multi-year Top Workplaces honoree, and a SOC 2 Type II and HITRUST e1-certified platform.Our Vision is to empower healthcare providers to focus on patient care, not revenue cycle complexity. Our Mission is to uncover what others miss-turning every client dollar recovered into insight that helps prevent future loss. We live our Core Values of Uncompromising Integrity, Ecstatic Clients, and Empowered Team Members by operating with trust, accountability, and a "we before me" mindset. We pursue Innovation and Profitable Growth through continuous improvement and thoughtful problem-solving, and we believe work should include Fun-celebrating success, recognizing our people, and maintaining healthy work-life balance. POSITION SUMMARY The Manager, Demand Generation owns EnableComp's demand generation engine - planning and executing the multi-channel campaigns that build pipeline, and, as our first dedicated content hire, creating the blog posts, ebooks, landing pages, and nurture content those campaigns run on. This role builds on the technical infrastructure the GTM Engineer maintains and the positioning the Director, Product Marketing sets, translating both into campaigns that generate and nurture qualified leads. Reporting to the VP, Marketing, the Manager will partner closely with Product Marketing, the Commercial Enablement Director, the Manager of Event Marketing & Strategic Partnerships, and the SDR function to ensure a consistent, well-coordinated path from first touch to qualified pipeline. This is an individual contributor role with no direct reports at this time. The Job Responsibilities Include • Plan, build, and execute multi-channel demand generation campaigns across email, paid social, SEM, retargeting, and organic channels. • Own marketing-sourced pipeline targets and report on campaign performance against revenue goals. • Manage the demand generation budget, tracking spend against ROI and reallocating based on channel performance. • Own funnel content end-to-end: blog posts, ebooks/guides, landing pages, and nurture email copy that fuel campaigns - this is our first dedicated content hire, so the expectation is building the engine, not just staffing it. • Ensure all campaign content reflects current positioning and messaging maintained by the Director, Product Marketing. • Establish a scalable, repeatable content calendar and production workflow. • Build and manage lead nurture email programs and campaign workflows inside HubSpot, working within the lead scoring and account routing logic the GTM Engineer designs and maintains. • Partner with the GTM Engineer on campaign-specific automation needs and data requirements, without owning the underlying tech stack, integrations, or scoring/routing architecture. • Monitor and troubleshoot campaign-level workflow issues, escalating systemic or infrastructure issues to the GTM Engineer. • Partner with the Manager, Event Marketing & Strategic Partnerships on webinar and event promotion strategy, registration goals, and post-event lead nurture (Events owns strategy, logistics, and execution; Growth Marketing owns the pipeline goals and follow-up). • Partner with the Director, Product Marketing to ensure campaigns and content reflect current narrative, positioning, and competitive messaging. • Partner with the SDR function on lead handoff, MQL quality feedback, and conversion tracking. • Analyze campaign and content performance data to identify what's working, kill what isn't, and continuously optimize for MQL volume, conversion rate, and cost per acquisition. • Stay current on emerging channels and AI-powered marketing/content tools, piloting new tactics to keep programs ahead of the curve. • Other duties as assigned. Requirements & Qualifications • Bachelor's degree in Marketing, Communications, Business, or a related field required; equivalent combination of education and experience will be considered. • 3-5 years of experience in demand generation, growth marketing, or a related B2B marketing role. • Experience in healthcare, healthcare technology, Revenue Cycle Management (RCM), or another complex B2B industry is a plus. • Hands-on experience with marketing automation platforms (HubSpot preferred) and CRM systems (Salesforce). • Strong writing skills - comfortable independently drafting blog posts, email copy, and landing page copy, since this role owns content without a dedicated content team behind it. • Strong analytical skills, with experience pulling and interpreting campaign data to make decisions. • Comfort partnering with a technical GTM/RevOps function (e.g., a GTM Engineer) on automation and data needs without owning the underlying systems. • Regular and predictable attendance. • Must have strong computer proficiency and understand how to use office applications, including MS Office (PowerPoint, Word, Excel, Teams, Outlook), Zoom, and other learning technology. • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Special Considerations & Prerequisites • Practices and adheres to EnableComp's Core Values, Vision and Mission. • Individual contributor role; no direct reports at this time. • A great candidate is self-directed and comfortable owning ambiguous, cross-functional problems; treats data hygiene as non-negotiable; and can translate technical workflows into plain-language impact for Sales and Marketing stakeholders. • Strong project management and prioritization skills; comfortable running multiple campaigns simultaneously. • A bias toward experimentation and iteration, including piloting AI-enabled content and marketing tools. • Minimal travel required (less than 20%), primarily for occasional team or company offsites. • Ability to work at a computer for extended periods; standard office or remote work environment. EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment. EnableComp recruits, develops and retains the industry's top talent. As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies. If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you. Don't just take our word for it! Hear what our people are saying: "I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other." - Revenue Specialist "I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun." - Supervisor, Operations
Manager, Growth Marketing (REMOTE)
Enablecomp · Franklin, TN
WHO WE ARE EnableComp earned its reputation in the toughest corners of the revenue cycle by solving the complex claims no one else could. We developed Complex Revenue Intelligence (CRI), a smarter approach to predict and prevent revenue loss. Powered by the e360 RCM AI-driven platform and the most expansive complex revenue cycle data set, today EnableComp helps more than 1,000 hospitals nationwide recover $3 billion annually from complex claims, denials, and revenue recovery. By cutting through complexity, we help hospitals thrive, resulting in recognition as Black Book's #1 Specialty RCM provider for complex claims and revenue integrity in 2024 and 2025, a multi-year Top Workplaces honoree, and a SOC 2 Type II and HITRUST e1-certified platform.Our Vision is to empower healthcare providers to focus on patient care, not revenue cycle complexity. Our Mission is to uncover what others miss-turning every client dollar recovered into insight that helps prevent future loss. We live our Core Values of Uncompromising Integrity, Ecstatic Clients, and Empowered Team Members by operating with trust, accountability, and a "we before me" mindset. We pursue Innovation and Profitable Growth through continuous improvement and thoughtful problem-solving, and we believe work should include Fun-celebrating success, recognizing our people, and maintaining healthy work-life balance. POSITION SUMMARY The Manager, Growth Marketing owns EnableComp's demand generation engine - planning and executing the multi-channel campaigns that build pipeline, and, as our first dedicated content hire, creating the blog posts, ebooks, landing pages, and nurture content those campaigns run on. This role builds on the technical infrastructure the GTM Engineer maintains and the positioning the Director, Product Marketing sets, translating both into campaigns that generate and nurture qualified leads. Reporting to the VP, Marketing, the Manager will partner closely with Product Marketing, the Commercial Enablement Director, the Manager of Event Marketing & Strategic Partnerships, and the SDR function to ensure a consistent, well-coordinated path from first touch to qualified pipeline. This is an individual contributor role with no direct reports at this time. The Job Responsibilities Include • Plan, build, and execute multi-channel demand generation campaigns across email, paid social, SEM, retargeting, and organic channels. • Own marketing-sourced pipeline targets and report on campaign performance against revenue goals. • Manage the demand generation budget, tracking spend against ROI and reallocating based on channel performance. • Own funnel content end-to-end: blog posts, ebooks/guides, landing pages, and nurture email copy that fuel campaigns - this is our first dedicated content hire, so the expectation is building the engine, not just staffing it. • Ensure all campaign content reflects current positioning and messaging maintained by the Director, Product Marketing. • Establish a scalable, repeatable content calendar and production workflow. • Build and manage lead nurture email programs and campaign workflows inside HubSpot, working within the lead scoring and account routing logic the GTM Engineer designs and maintains. • Partner with the GTM Engineer on campaign-specific automation needs and data requirements, without owning the underlying tech stack, integrations, or scoring/routing architecture. • Monitor and troubleshoot campaign-level workflow issues, escalating systemic or infrastructure issues to the GTM Engineer. • Partner with the Manager, Event Marketing & Strategic Partnerships on webinar and event promotion strategy, registration goals, and post-event lead nurture (Events owns strategy, logistics, and execution; Growth Marketing owns the pipeline goals and follow-up). • Partner with the Director, Product Marketing to ensure campaigns and content reflect current narrative, positioning, and competitive messaging. • Partner with the SDR function on lead handoff, MQL quality feedback, and conversion tracking. • Analyze campaign and content performance data to identify what's working, kill what isn't, and continuously optimize for MQL volume, conversion rate, and cost per acquisition. • Stay current on emerging channels and AI-powered marketing/content tools, piloting new tactics to keep programs ahead of the curve. • Other duties as assigned. Requirements & Qualifications • Bachelor's degree in Marketing, Communications, Business, or a related field required; equivalent combination of education and experience will be considered. • 3-5 years of experience in demand generation, growth marketing, or a related B2B marketing role. • Experience in healthcare, healthcare technology, Revenue Cycle Management (RCM), or another complex B2B industry is a plus. • Hands-on experience with marketing automation platforms (HubSpot preferred) and CRM systems (Salesforce). • Strong writing skills - comfortable independently drafting blog posts, email copy, and landing page copy, since this role owns content without a dedicated content team behind it. • Strong analytical skills, with experience pulling and interpreting campaign data to make decisions. • Comfort partnering with a technical GTM/RevOps function (e.g., a GTM Engineer) on automation and data needs without owning the underlying systems. • Regular and predictable attendance. • Must have strong computer proficiency and understand how to use office applications, including MS Office (PowerPoint, Word, Excel, Teams, Outlook), Zoom, and other learning technology. • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Special Considerations & Prerequisites • Practices and adheres to EnableComp's Core Values, Vision and Mission. • Individual contributor role; no direct reports at this time. • A great candidate is self-directed and comfortable owning ambiguous, cross-functional problems; treats data hygiene as non-negotiable; and can translate technical workflows into plain-language impact for Sales and Marketing stakeholders. • Strong project management and prioritization skills; comfortable running multiple campaigns simultaneously. • A bias toward experimentation and iteration, including piloting AI-enabled content and marketing tools. • Minimal travel required (less than 20%), primarily for occasional team or company offsites. • Ability to work at a computer for extended periods; standard office or remote work environment. EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment. EnableComp recruits, develops and retains the industry's top talent. As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies. If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you. Don't just take our word for it! Hear what our people are saying: "I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other." - Revenue Specialist "I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun." - Supervisor, Operations
Senior Client Delivery Manager - Revenue Cycle (REMOTE)
Enablecomp · Franklin, TN
EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers' Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years. Position Summary The Senior Client Delivery Manager is a senior, client-facing operational consulting role responsible for delivering advanced operational insight, strategic guidance, and executive-level delivery for assigned client accounts. The Senior Client Delivery Manager operates as a trusted advisor to client executives and internal senior leaders, translating operational performance into strategic narratives, risk mitigation strategies, and forward-looking recommendations. This role leads complex client scenarios, shapes account-level strategy, and partners closely with the Client Delivery Director on escalations, strategic planning, and enterprise-level delivery-without formal people management responsibility. Key Responsibilities • Independently lead operational delivery for high-complexity, high-impact client accounts. • Serve as a strategic operational advisor to client executives and senior leadership. • Translate complex operational data, trends, root cause analysis results and risks into executive-ready insights and recommendations. • Develop forward-looking operational strategies aligned to client objectives and enterprise capabilities. • Proactively identify systemic issues, emerging risks, and optimization opportunities across the client lifecycle. • Guide clients through complex operational changes, performance improvement initiatives, and evolving service needs. • Own complex issue analysis and resolution strategy for assigned client accounts. • Lead advanced root cause analysis efforts across cross-functional teams. • Frame escalations with clear articulation of risk, impact, options, and recommended path forward. • Partner closely with the Client Delivery Director on high-risk, sensitive, or enterprise-impacting issues. • Monitor performance trends and assess effectiveness of remediation strategies over time. • Ensure consistent, professional, and transparent communication with clients during issue resolution. • Lead director-level operational reviews, strategic touchpoints, and complex client discussions. • Develop and deliver polished, insight-driven materials, presentations, and narratives. • Anticipate client questions and prepare data-backed responses and recommendations. • Establish credibility and trust with senior client stakeholders through consistent value delivery. • Lead internal account strategy discussions, aligning stakeholders on priorities, risks, and action plans. • Advocate for client needs while balancing enterprise standards, scalability, and operational realities. • Provide informal guidance and mentorship to Client Delivery Specialists and Managers. • Act as a subject matter expert for complex workflows, client scenarios, and operational challenges. • Contribute to the development and evolution of Client Delivery frameworks, methodologies, and standards. • Identify recurring themes and systemic issues across the client portfolio and recommend enterprise-level improvements. • Share insights, lessons learned, and best practices to elevate team effectiveness. • Support onboarding, training, and knowledge transfer initiatives within the Client Delivery function. • Partner with leadership on initiatives related to process optimization, change management, and operational innovation. • Other duties as assigned. Requirements and Qualifications • High School Diploma or GED required. Associates or Bachelor's Degree in Business, Healthcare Administration, Operations, or a related field preferred. • 4-6 years of experience in healthcare operations, revenue cycle, client-facing roles, or related environments • Deep understanding of operational workflows, data interpretation, and client support models • Strong written and verbal communication skills with the ability to convey operational information clearly • Demonstrated ability to independently manage client relationships and operational discussions • Advanced analytical skills with the ability to interpret data and translate it into actionable insight • Excellent written and verbal communication skills, including client-facing presentation experience • Proven ability to influence without authority in cross-functional environments • Timely and regular attendance. • Equivalent combination of education and experience will be considered • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Special Considerations and Prerequisites • Practices and adheres to EnableComp's Core Values, Vision and Mission. • Consultative mindset with a focus on problem-solving and continuous improvement. • Strong organizational skills and attention to detail. • Strategic mindset with a focus on long-term client value and partnership. • Trusted advisor mentality with enterprise awareness and accountability. • Exceptional professional judgment and decision-making capability. • Ability to receive feedback and apply it to improve performance and professional growth. • Professional presence appropriate for client-facing interactions. • Willingness to learn and adapt in a dynamic, evolving operational environment. • Demonstrated ability to escalate issues appropriately with clarity and confidence. EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment. EnableComp recruits, develops and retains the industry's top talent. As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies. If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you. Don't just take our word for it! Hear what our people are saying: "I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other." - Revenue Specialist "I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun." - Supervisor, Operations