Child Support Call Center Agent

Senior Client Delivery Manager - Revenue Cycle (REMOTE)

Enablecomp · Franklin, TN

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers' Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years. Position Summary The Senior Client Delivery Manager is a senior, client-facing operational consulting role responsible for delivering advanced operational insight, strategic guidance, and executive-level delivery for assigned client accounts. The Senior Client Delivery Manager operates as a trusted advisor to client executives and internal senior leaders, translating operational performance into strategic narratives, risk mitigation strategies, and forward-looking recommendations. This role leads complex client scenarios, shapes account-level strategy, and partners closely with the Client Delivery Director on escalations, strategic planning, and enterprise-level delivery-without formal people management responsibility. Key Responsibilities • Independently lead operational delivery for high-complexity, high-impact client accounts. • Serve as a strategic operational advisor to client executives and senior leadership. • Translate complex operational data, trends, root cause analysis results and risks into executive-ready insights and recommendations. • Develop forward-looking operational strategies aligned to client objectives and enterprise capabilities. • Proactively identify systemic issues, emerging risks, and optimization opportunities across the client lifecycle. • Guide clients through complex operational changes, performance improvement initiatives, and evolving service needs. • Own complex issue analysis and resolution strategy for assigned client accounts. • Lead advanced root cause analysis efforts across cross-functional teams. • Frame escalations with clear articulation of risk, impact, options, and recommended path forward. • Partner closely with the Client Delivery Director on high-risk, sensitive, or enterprise-impacting issues. • Monitor performance trends and assess effectiveness of remediation strategies over time. • Ensure consistent, professional, and transparent communication with clients during issue resolution. • Lead director-level operational reviews, strategic touchpoints, and complex client discussions. • Develop and deliver polished, insight-driven materials, presentations, and narratives. • Anticipate client questions and prepare data-backed responses and recommendations. • Establish credibility and trust with senior client stakeholders through consistent value delivery. • Lead internal account strategy discussions, aligning stakeholders on priorities, risks, and action plans. • Advocate for client needs while balancing enterprise standards, scalability, and operational realities. • Provide informal guidance and mentorship to Client Delivery Specialists and Managers. • Act as a subject matter expert for complex workflows, client scenarios, and operational challenges. • Contribute to the development and evolution of Client Delivery frameworks, methodologies, and standards. • Identify recurring themes and systemic issues across the client portfolio and recommend enterprise-level improvements. • Share insights, lessons learned, and best practices to elevate team effectiveness. • Support onboarding, training, and knowledge transfer initiatives within the Client Delivery function. • Partner with leadership on initiatives related to process optimization, change management, and operational innovation. • Other duties as assigned. Requirements and Qualifications • High School Diploma or GED required. Associates or Bachelor's Degree in Business, Healthcare Administration, Operations, or a related field preferred. • 4-6 years of experience in healthcare operations, revenue cycle, client-facing roles, or related environments • Deep understanding of operational workflows, data interpretation, and client support models • Strong written and verbal communication skills with the ability to convey operational information clearly • Demonstrated ability to independently manage client relationships and operational discussions • Advanced analytical skills with the ability to interpret data and translate it into actionable insight • Excellent written and verbal communication skills, including client-facing presentation experience • Proven ability to influence without authority in cross-functional environments • Timely and regular attendance. • Equivalent combination of education and experience will be considered • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Special Considerations and Prerequisites • Practices and adheres to EnableComp's Core Values, Vision and Mission. • Consultative mindset with a focus on problem-solving and continuous improvement. • Strong organizational skills and attention to detail. • Strategic mindset with a focus on long-term client value and partnership. • Trusted advisor mentality with enterprise awareness and accountability. • Exceptional professional judgment and decision-making capability. • Ability to receive feedback and apply it to improve performance and professional growth. • Professional presence appropriate for client-facing interactions. • Willingness to learn and adapt in a dynamic, evolving operational environment. • Demonstrated ability to escalate issues appropriately with clarity and confidence. EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment. EnableComp recruits, develops and retains the industry's top talent. As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies. If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you. Don't just take our word for it! Hear what our people are saying: "I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other." - Revenue Specialist "I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun." - Supervisor, Operations

Director, Client Success - Revenue Cycle - (REMOTE)

Enablecomp · Franklin, TN

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers' Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years. Position Summary The Director, Client Success, is responsible for managing and growing client relationships through hands on partnership and collaboration with both EnableComp operations and sales leadership. This role focuses on delivering exceptional service, aligning client expectations with internal capabilities, and driving satisfaction and retention through consistent, proactive communication. The Director acts as an extension of the client, translating needs into actionable plans, resolving challenges, and identifying opportunities to enhance performance and expand market share through consistent service that exceeds client expectations. Key Responsibilities • Participate in entirety of Client Lifecycle. Sales process, Implementations, Project Go Lives, Business Reviews, and identify additional Cross Sell opportunities • Will oversee Client Success activities for designated clients. • Communicate and coordinate with EnableComp Leadership to ensure all job duties as assigned are executed professionally and timely in accordance with EnableComp standard. • Acts as an "ambassador" for a fast-paced, detail oriented supportive team by facilitating friendly, courteous, efficient, and well-presented service to assigned clients. • Manages KPI metrics including, but not limited to, customer surveys, scoring and client retention goals. • Reviews, understands and tracks assigned client's performance goals and meets regularly with assigned clients to review their status and progress with an emphasis on highlighting EnableComp's value proposition and ROI across product lines. • Generates EnableComp's monthly and quarterly reporting packages, delivers to assigned clients timely, and ensures they consistently reflect the pertinent EnableComp metrics and benchmarks. • Collaborates with internal teams to develop and implement client specific strategies and action plans for communication, resolution of open internal/external items and maximization of current and future revenue, including the identification of cross-sell opportunities. • Works closely with IT and Product Support teams regularly on file corrections, updates, and automation. • Schedules and attends regular meetings or conference calls with assigned clients to discuss status and reports and ensures the necessary EnableComp team members contribute appropriately. • Develops agendas and other presentation materials, create meeting summaries and generate meeting deliverables. • Assists Implementation with the roll-out of any process update/rollout initiatives and manage client deliverables post-implementation. • Manages and controls client obligations, maintaining a high level of customer satisfaction at all levels of the organization. • Participates in internal client account review meetings (sales forecast, at risk, etc.). • Use of independent judgement and discretion as it relates to responsibilities detailed above. • Other duties as required. Requirements & Qualifications • Bachelor's Degree in Business, Sales/Marketing or other related field of study • Must have 7-10 years demonstrated experience in account management in the healthcare technology industry, specifically engaging hospital revenue cycle management. • Equivalent combination of education and experience will be considered. • Experience with claims billing and IT/EDI systems preferred. • Experience with CRM software (e.g. Salesforce.com) • Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook). • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Key Considerations & Prerequisites • Effective polished professional presentation skills for developing/communicating analytics, results and ROI to all stakeholders. • Strong passion for serving the needs and expectations of the client. • Must be a self-starter and able to work independently as well as partner and collaborate with internal departments and leaders. • Excellent written and oral communication skills to communicate with internal stakeholders and external clients. • Demonstrated experience managing stressful situations effectively through difficult conversations, communicating obstacles, challenges and developing action plans to present to management. • Demonstrates a consultative relationship style both internally and externally; is a team player and has a positive-can-do attitude. • Strong analysis and problem-solving skills. • Must be able to manage conflicting priorities, while being extremely adaptable and flexible. • Up to 30% travel required. EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment. EnableComp recruits, develops and retains the industry's top talent. As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies. If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you. Don't just take our word for it! Hear what our people are saying: "I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other." - Revenue Specialist "I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented an

Remote Licensed Mental Health Counselor - Full-Time

Memory Heritage Mental and Behavioral Center · Olympia, WA

Position Overview The Memory Heritage Mental and Behavioral Center is seeking a dedicated and experienced Licensed Mental Health Counselor to join our remote team. This full-time position offers mental health professionals the opportunity to provide critical support and therapeutic services to individuals across the state of Washington. As a key player in our telehealth setting, you will engage with patients through innovative virtual platforms, ensuring accessibility and convenience to those in need of mental health services. About the Organization At the Memory Heritage Mental and Behavioral Center, we are committed to delivering quality mental health care to a diverse patient population. Our mission is to foster emotional resilience and enhance overall well-being. Our expert team of licensed therapists collaborates to deliver personalized care that respects the unique cultural, emotional, and psychological needs of our clients. We pride ourselves on creating a supportive and inclusive environment that champions mental health awareness, prevention, and advocacy. Work Environment This position is fully remote, allowing our mental health professionals to work from their preferred location while providing top-quality care through telehealth services. Our virtual setting incorporates advanced telecommunication tools and platforms, ensuring effective communication and support for both therapists and patients. While the majority of your work will be conducted from home, occasional team meetings may be required to foster collaboration and community within our team. Key Responsibilities • Conduct comprehensive assessments and screenings to effectively evaluate the mental health needs of patients, developing tailored treatment plans that support their wellness journey. • Provide one-on-one counseling sessions and crisis intervention support for clients facing various emotional and psychological challenges, including anxiety, depression, trauma, and life transitions. • Facilitate and lead online therapy groups and workshops that focus on coping strategies, personal development, and therapeutic topics relevant to our client community. • Collaborate with a multidisciplinary team that includes psychologists, social workers, and medical professionals to ensure holistic and integrated care for our patients. • Engage in proactive outreach and mental health awareness initiatives to educate the community on the importance of mental wellness and available support resources. • Maintain meticulous and confidential patient records in compliance with industry regulations, ethical guidelines, and telehealth best practices. Patient Population / Client Focus Our patient population includes a broad spectrum of individuals experiencing varying mental health challenges. As a Licensed Mental Health Counselor, you will primarily work with adults but may also engage with adolescents and elderly clients. The emphasis is on creating individualized care that respects the diversity of backgrounds, cultures, and experiences of our clients. Your contributions will significantly impact their healing journeys and overall mental health outcomes. Qualifications • Must hold a valid state license as a Licensed Mental Health Counselor (LMHC), Licensed Independent Clinical Social Worker (LICSW), Licensed Marriage and Family Therapist (LMFT), or psychologist. • A Bachelor's degree in Counseling, Psychology, Social Work, or a related field is required, with preference given to candidates holding a Master's or Doctoral degree. • Demonstrated understanding of telehealth modalities and their application in therapeutic settings. • Outstanding communication and interpersonal skills to foster strong therapeutic relationships and collaborate effectively within a remote healthcare team. • Knowledge of evidence-based practices and therapeutic interventions suitable for a diverse population. • An aptitude for managing a varied caseload while meeting productivity standards and deadlines. Preferred Experience • Experience in telehealth delivery of mental health services. • Background working in diverse clinical settings, including hospitals or community mental health organizations. • Proficiency with digital communication tools, electronic health record systems, and virtual therapy platforms. • Familiarity with population-specific challenges affecting mental health, including those stemming from socio-economic factors, trauma, and systemic inequalities. Compensation and Benefits • Competitive annual salary ranging from $100,000 to $120,000, commensurate with experience and qualifications. • Comprehensive benefits package that includes health insurance, retirement savings plan, and generous paid time off to promote work-life balance. • Access to ongoing professional development opportunities, including training resources for continuing education and specialization in telehealth practices. • Supportive and collegial work environment that emphasizes team collaboration and provides resources for personal and organizational growth. • Potential for research opportunities and publication collaborations in the field of behavioral health. Career Growth Opportunities At Memory Heritage Mental and Behavioral Center, we value the professional growth of our employees. As part of our remote team, you will have access to mentorship, additional certifications, and opportunities to participate in leadership training programs. The evolving nature of telehealth also presents unique avenues for innovation in mental health practice, providing a fertile ground for your career to thrive. Why Join Our Team If you are a licensed mental health therapist passionate about making a profound difference in the lives of individuals facing mental health challenges, we invite you to apply. Being part of our team means you will engage with motivated, compassionate professionals dedicated to promoting mental wellness through innovative approaches in a supportive remote environment. Application Information If you meet the qualifications and are excited about contributing to the mental health field, please submit your resume and a cover letter detailing your experience and motivation for applying to the Memory Heritage Mental and Behavioral Center. We look forward to reviewing your application and exploring how you can contribute to our mission of enhancing mental health across our communities.

Position Overview South Coast Medical Clinic is actively seeking a dedicated and compassionate Licensed Mental Health Counselor (LMHC) to join our dynamic team in a fully remote capacity. This full-time position is perfect for a self-motivated individual who is passionate about mental health and eager to make a positive difference in the lives of our clients. As a key member of our telehealth team, you will provide comprehensive mental health services, assisting individuals in achieving emotional wellness and resilience. About the Organization At South Coast Medical Clinic, we are committed to helping individuals live their best lives by offering innovative therapies tailored to meet the diverse needs of our community. Our services extend across various domains, including emotional health and wellness, substance use recovery, support for developmental disabilities, and assistance for individuals with acquired brain injuries. We pride ourselves on delivering person-centered care infused with respect, integrity, and compassion, ensuring that each individual is empowered on their journey toward recovery and independence. Work Environment This position operates in a remote work setting, allowing you the flexibility to achieve a healthy work-life balance. You will engage with clients through our secure telehealth platform, ensuring accessibility of mental health services for those who may face barriers to in-person visits. Our virtual environment fosters collaboration among our team members, promoting effective communication and shared resources for optimal patient care. Key Responsibilities • Conduct thorough assessments of client needs to develop personalized treatment plans, crisis intervention strategies, and positive behavioral support initiatives. • Timely completion of all necessary documentation, ensuring compliance with both regulatory standards and organizational requirements. • Utilize evidence-based screening tools in collaboration with our dedicated clinical team to facilitate accurate diagnosis and treatment. • Collaborate effectively with multidisciplinary teams to create and implement comprehensive positive behavior support plans tailored to individual client needs. • Actively engage in licensing and accreditation processes to uphold the highest standards of professional practice within the clinic. • Serve as a liaison for clients navigating state and community services, showcasing our commitment to holistic care and resource accessibility. • Maintain robust communication with stakeholders, including local, state, and federal agencies, to foster collaboration and secure additional resources for program enhancement. • Participate in ongoing professional development activities, including attending conferences and representing the agency at various task forces and committees, ensuring continual growth in your area of expertise. • Align daily activities with the core mission, values, and principles of South Coast Medical Clinic while pursuing additional duties as delegated by the Clinic Director. Patient Population / Client Focus Your work will primarily support a diverse population that includes individuals facing mental health challenges, those in recovery from substance use disorders, and clients requiring support for developmental disabilities and brain injuries. This role emphasizes individualized care strategies, fostering relationships built on trust and understanding, which are fundamental in promoting wellness and recovery outcomes. Qualifications • A Master's Degree in a mental health-related field from an accredited institution is mandatory. • An independent Licensed Mental Health Counselor (LMHC) license is required. Candidates licensed in other states are encouraged to apply as we will cover the licensing transfer fees. Preferred Experience • Experience in telehealth services or familiarity with virtual counseling technology will be considered an advantage. • Previous work in a multidisciplinary team environment is highly desirable. • Knowledge of evidence-based treatment methodologies and client-centered approaches in mental health care is preferred. Compensation and Benefits Our competitive salary ranges from USD 70,000 to 100,000 annually, commensurate with your experience and qualifications. In addition to a solid salary, South Coast Medical Clinic offers an outstanding benefits package including: • Monthly productivity bonuses based on performance metrics. • Robust opportunities for continued professional development and career advancement. • Access to supervision and ongoing mentoring in a supportive team environment. • A flexible scheduling system to accommodate personal and professional commitments. • Comprehensive PTO and sick leave, ensuring you maintain a healthy work-life balance. • A 403B retirement plan with a 3% employer match to help you prepare for your future. • Homebuyer assistance grants for first-time homeowners. • Health, dental, and vision insurance options with family coverage available. • Dependent Care Accounts to assist with childcare costs. • A generous hiring bonus for new team members joining our mission. Career Growth Opportunities At South Coast Medical Clinic, we believe in nurturing talent from within. As an LMHC, you will have the opportunity to advance your career through supervisory roles, specialized training programs, and increased responsibility within our organization. We actively encourage our employees to pursue leadership positions and professional growth tailored to their aspirations. Why Join Our Team Joining South Coast Medical Clinic means becoming part of a passionate and skilled team focused on improving the quality of life for those we serve. Our commitment to inclusivity and support fosters a collaborative atmosphere, encouraging team members to voice their ideas and innovate in the field of mental health care. You'll have the opportunity to make a real impact while working within a flexible and understanding environment that values your well-being and professional development. Application Information If you are a Licensed Mental Health Counselor eager to make a difference in the lives of others and thrive in a remote work setting, we invite you to apply now! Take the next step in your professional journey with South Coast Medical Clinic, where you can help reshape the landscape of mental health care in our community.