Customer Support Manager, AI-First (Remote)
Puffy · Spokane, WA
Job description(tap to read)
Position: Customer Support Manager, AI-First Compensation: USD $110,000 per annum + up to 10% Performance Bonus Total Annual Package: Up to USD $125,800 Location: Remote Role Overview Puffy is the Top 5 Mattress Brand in the USA with over $1 Billion in sales. We're seeking an AI First Customer Support Manager to architect a scalable, AI-powered support infrastructure that transforms how luxury e-commerce delivers customer experiences. You'll own the entire customer support technology stack—optimizing systems, workflows, and data while automating low-value interactions to build a nearly autonomous support system that frees the sales team to drive growth. What Is In It For You: This isn't just another customer support role. This is your chance to become a true industry architect. 1. Build the Future of AI-Powered Support You won't just manage a helpdesk—you'll engineer an autonomous support ecosystem. From training and tuning chatbots to designing AI-to-human handoff protocols, you'll create systems that most CS leaders only read about in case studies. This is hands‑on architecture work that positions you at the forefront of AI‑first customer operations. 2. Partner with the 1% 🏆 Top 5 Mattress Brand in the USA with Over $1 Billion USD in Sales 💡 Work with Forbes Council Member CEO Gain firsthand exposure to strategic decisions and high‑velocity execution that drives a global brand. 3. Embrace Radical Flexibility Work from anywhere in the USA. No commute. No cubicle. Build your ideal work environment while leading a team across time zones and driving results that matter. 4. Own the Full Technology Stack Zendesk, Alhena AI, data visualization tools, sentiment analysis, predictive support—you'll have the authority and resources to research, pilot, and integrate cutting‑edge technologies. When you identify a better solution, you deploy it. What You'll Need: • 5+ years of experience in a customer support or operations management role, with a proven track record in a high-performance e-commerce environment • A deep, systems-thinking mindset; you are obsessed with process mapping, workflow optimization, and building scalable, automated solutions • Demonstrated ability to lead and develop a team, with specific experience in training agents on new technologies and processes • Highly analytical and data-fluent; you are comfortable building dashboards, interpreting complex data sets, and using your findings to drive strategic decisions • Expert-level knowledge of Zendesk administration (macros, triggers, workflows) • Hands‑on experience training and tuning a chatbot (like Alhena AI) • Proficiency with data visualization tools (e.g., Looker, Tableau) The Puffy DNA We're restless, perpetually hungry, and fast-paced, driven by an unwavering belief that we can outperform any competitor — regardless of their size. • Be the Owner: We don't hire employees; we welcome owners. You're accountable for results, not activity. • Execute with Urgency: We thrive in high-stakes environments by making thoughtful decisions quickly and acting decisively. • Demand Excellence: We solve the hard problems that others can't, pushing the boundaries of our craft. • Be AI-First: Daily multi-turn AI conversations challenge your assumptions. • Go All-In: When the mission demands it, we rally as one team to cross the finish line. • Monthly performance bonuses (up to 10%) • Comprehensive medical, dental, and vision insurance • Generous Paid Time Off (PTO) + US Public holidays • AI First organization with access to AI-native tool stack • Remote First: Work from the comfort of your home office • International team collaboration (14+ nationalities) • Eligibility for selection to the Leaders Club — an elite recognition program featuring premium wellness memberships, exclusive networking with senior leadership, and annual leadership retreats • Eligibility for nomination as 'We Are' Champion of the Month — monthly recognition with gift vouchers and company-wide celebration for exceptional contributions Other Benefits: • 401(k) with Company Match • Free Puffy mattress post 6 months completion • $1,000 Puffy/Halo Board store credit post 1 year completion #J-18808-Ljbffr
Position: Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NYSE) Earning Potential: $70,000 – $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada About the Opportunity Tired of clocking in, clocking out, and getting nowhere fast? This opportunity was built for those ready to break free from the ordinary. American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging — just meaningful conversations and real impact, all from the comfort of home. Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit. Why Candidates Love Working Here A Culture That Feels Like Family Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to. Freedom + Flexibility Work from anywhere. Set a schedule that fits your life. Take control of your day — and your paycheck. Real Growth Potential Every leader in the organization began in this same position. Advancement is based on performance, not politics. Financial Rewards That Match Effort Top representatives regularly earn $90K+ annually and advance quickly. Comprehensive Benefits Employees receive access to health plans if qualified through Globe Life, along with voluntary coverage options tailored to individual needs. Key Responsibilities • Meet with families virtually to help them select benefit programs that align with their goals. • Build trust, answer questions, and guide clients through enrollment. • Manage a personal book of business and maintain long-term relationships. • Collaborate with teammates and leadership committed to mutual success. Ideal Candidate Profile • Self-motivated, positive, and eager to grow. • Excellent communicator — friendly, confident, and authentic. • Comfortable using Zoom and other online communication tools. • Must be a U.S. or Canadian citizen. • Passionate about helping others and building meaningful relationships. No prior insurance experience is required — only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided. Application Process Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative. Your future doesn't have to look like your past. Take the first step toward freedom — apply today.
Position: Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NYSE) Earning Potential: $70,000 – $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada About the Opportunity Tired of clocking in, clocking out, and getting nowhere fast? This opportunity was built for those ready to break free from the ordinary. American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging — just meaningful conversations and real impact, all from the comfort of home. Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit. Why Candidates Love Working Here A Culture That Feels Like Family Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to. Freedom + Flexibility Work from anywhere. Set a schedule that fits your life. Take control of your day — and your paycheck. Real Growth Potential Every leader in the organization began in this same position. Advancement is based on performance, not politics. Financial Rewards That Match Effort Top representatives regularly earn $90K+ annually and advance quickly. Comprehensive Benefits Employees receive access to health plans if qualified through Globe Life, along with voluntary coverage options tailored to individual needs. Key Responsibilities • Meet with families virtually to help them select benefit programs that align with their goals. • Build trust, answer questions, and guide clients through enrollment. • Manage a personal book of business and maintain long-term relationships. • Collaborate with teammates and leadership committed to mutual success. Ideal Candidate Profile • Self-motivated, positive, and eager to grow. • Excellent communicator — friendly, confident, and authentic. • Comfortable using Zoom and other online communication tools. • Must be a U.S. or Canadian citizen. • Passionate about helping others and building meaningful relationships. No prior insurance experience is required — only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided. Application Process Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative. Your future doesn't have to look like your past. Take the first step toward freedom — apply today.
Client Delivery Manager - Revenue Cycle (REMOTE)
Enablecomp · Franklin, TN
EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers' Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years. Position Summary The Client Delivery Manager is a client-facing role responsible for independently managing operational alignment, performance consulting, and issue resolution for assigned client accounts. The Client Delivery Manager serves as a trusted operational advisor to clients, translating complex operational data into clear insights, recommendations, and action-oriented narratives. This role partners closely with Revenue Services, Client Success, Implementation, and other internal teams to drive alignment across the client lifecycle, while escalating strategically to the Client Alignment Director as needed. Key Responsibilities • Independently own operational alignment for assigned client accounts • Develop a deep working knowledge of client contracts, SLAs, service-line scope, workflows, and operational dependencies • Translate operational performance data into meaningful narratives that clearly articulate drivers, risks, and opportunities • Proactively identify trends, risks, and misalignment across the client lifecycle and recommend corrective actions • Partner with clients to align operational expectations with internal capabilities and constraints • Monitor operational performance indicators and inventory health to identify emerging issues or deviations • Lead structured root cause analysis efforts in partnership with Revenue Services and other internal teams • Develop clear, outcome-oriented action plans with defined ownership, sequencing, and follow-up • Track action plan progress and validate effectiveness over time • Exercise sound judgment in determining when and how to escalate issues, providing clear context, analysis, and recommended paths forward • Own preparation and facilitation of monthly operational reviews and recurring client touchpoints • Develop agendas, reporting narratives, and discussion materials tailored to client priorities • Lead client discussions with confidence, professionalism, and consultative presence • Document meeting outcomes, decisions, and action items, ensuring clear follow-through • Serve as a consistent and reliable operational presence for assigned client accounts • Partner closely with Revenue Services leadership and operational teams to understand performance drivers and constraints • Coordinate with Client Success, Implementation, Product, and Technology teams to support alignment across the client lifecycle • Lead internal account reviews and ensure internal stakeholders are aligned on priorities, risks, and commitments • Advocate for client needs while balancing enterprise standards and scalability • Ensure accurate and timely documentation of client interactions, escalations, and decisions in CRM and internal systems • Apply Client Alignment methodologies and standards consistently across assigned accounts • Identify recurring themes, systemic issues, or improvement opportunities across the client portfolio • Contribute to process improvement initiatives, workflow refinement, and documentation updates • Support onboarding and knowledge transfer for new team members as needed • Other duties as assigned Requirements and Qualifications • Bachelor's degree in Business, Healthcare Administration, Operations, or a related field required • 3-5 years of experience in healthcare operations, revenue cycle, client-facing roles, or related environments • Foundational understanding of operational workflows, data interpretation, and client support models • Strong written and verbal communication skills with the ability to convey operational information clearly • Demonstrated ability to independently manage client relationships and operational discussions • Strong analytical skills with the ability to interpret data and translate it into actionable insight • Excellent written and verbal communication skills, including client-facing presentation experience • Proven ability to influence without authority in cross-functional environments • Timely and regular attendance • Equivalent combination of education and experience will be considered • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Special Considerations and Prerequisites • Practices and adheres to EnableComp's Core Values, Vision and Mission. • Consultative mindset with a focus on problem-solving and continuous improvement • Strong organizational skills and attention to detail • Ability to receive feedback and apply it to improve performance and professional growth • Professional presence appropriate for client-facing interactions • Willingness to learn and adapt in a dynamic, evolving operational environment • Demonstrated ability to escalate issues appropriately with clarity and confidence EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment. EnableComp recruits, develops and retains the industry's top talent. As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies. If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you. Don't just take our word for it! Hear what our people are saying: "I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other." - Revenue Specialist "I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun." - Supervisor, Operations
Position: Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NYSE) Earning Potential: $70,000 – $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada About the Opportunity Tired of clocking in, clocking out, and getting nowhere fast? This opportunity was built for those ready to break free from the ordinary. American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging — just meaningful conversations and real impact, all from the comfort of home. Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit. Why Candidates Love Working Here A Culture That Feels Like Family Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to. Freedom + Flexibility Work from anywhere. Set a schedule that fits your life. Take control of your day — and your paycheck. Real Growth Potential Every leader in the organization began in this same position. Advancement is based on performance, not politics. Financial Rewards That Match Effort Top representatives regularly earn $90K+ annually and advance quickly. Comprehensive Benefits Employees receive access to health plans if qualified through Globe Life, along with voluntary coverage options tailored to individual needs. Key Responsibilities • Meet with families virtually to help them select benefit programs that align with their goals. • Build trust, answer questions, and guide clients through enrollment. • Manage a personal book of business and maintain long-term relationships. • Collaborate with teammates and leadership committed to mutual success. Ideal Candidate Profile • Self-motivated, positive, and eager to grow. • Excellent communicator — friendly, confident, and authentic. • Comfortable using Zoom and other online communication tools. • Must be a U.S. or Canadian citizen. • Passionate about helping others and building meaningful relationships. No prior insurance experience is required — only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided. Application Process Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative. Your future doesn't have to look like your past. Take the first step toward freedom — apply today.