Medical Support Assistant
US Department of Veterans Affairs · Tulsa, OK
Job description(tap to read)
Medical Support Assistant Incumbent is responsible for providing advisory and technical assistance to Veterans and beneficiaries who come to the medical center seeking medical care, experiencing problems or requesting information. The incumbent is also responsible for coordinating all admin activity in the immediate area and to provide support and assistance to the staff. The duties of a Medical Support Assistant may include, but are not limited to: • First line customer service representative. Greet and provide guidance to stakeholder at the outpatient clinics and hospital. • Medical Support Assistant is responsible for the processing of hospital admissions, clinic appointments, registration of patients entering workload data and validation. • Assists with managing consults, recall reminders, view alerts, mod sheets and encounters for assigned specialty clinics. Performs duties to capture increase through Insurance Capture Buffer (ICB), Patient Check-IN (PCI), Consult Toolbox, Consult Tracking Manager (CTM+), My HealtheVet (in-person authentication/secure messaging), patient updates and demographic changes. Ensure all consults are resolved within seven days and encounters are resolved daily. Each section will be responsible for providing guidance on scheduling within their section. • Assists both the Veteran and appropriate professional staff in coordinating scheduled procedures and return appointments. • Schedules appointments and provides information regarding unit, clinic and hospital policies, procedures and locations to patients, family members, staff, etc., or refers to other resources for difficult questions or concerns. Maintains and monitors patient appointment schedules for the unit/clinic and communicates delays in scheduled appointments to the appropriate staff and patients. • Monitor both clinic and operating room utilization. Make necessary adjustments to support the needs of the clinic. Schedule, cancel and reschedule a great variety of exams and procedures. Facilitate the scheduling of procedures and testing performed by other services. Contact next day appointments and no-shows. Oversee the daily processing of patients for inpatient and outpatient appointment and procedures. Review audio reminder cancellation and reschedule reports. • Provide a detailed daily report to the Medical Administration Service leadership to include missed opportunities, consults, encounters, unsigned notes and orders and any other clinic issues that arise. • Perform administrative follow-up actions • Participate in team meetings to manage and plan patient care. Independently share information and collaborate with the medical team to assure continuity of care. Set priorities and deadlines. Estimate and report on expected milestones for completion of tasks. Communicate team success in performance goals and report progress to the supervisor. • Monitor the status on progress of work and make adjustments in accordance with established priorities. Obtain assistance from their supervisors as needed for major issues or problems that arise. • Safeguard sensitive information against unauthorized disclosures Work Schedule: Full time; Work schedule will be determine upon selection. Telework: Not available Virtual: This is not a virtual position. Functional Statement #: 54007-A, 54006-A, 54005-A, 50804-A, 50803-A, 50802-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Closure Report: Not Required Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of existing pay, higher or unique qualifications, or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66 Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA. Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).
$85k–$110k/yr
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Hiring Drivers Now · Tulsa, OK
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ROI Medical Records Specialist - Remote (After Hours - Evening Shift)
Sharecare · Tulsa, OK
Job Description: Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform - including benefits navigation, care management, home care resources, health information management, and more - Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com . After Hours Schedule: • Evening Shift: Saturday - Wednesday 3:00 PM - 11:30 PM EST **This role includes working holidays. Job Summary: This position is responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Essential Functions: • Completes release of information requests including retrieving patient's medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity. • Date stamps all requests and highlights pertinent data to facilitate processing. • Validates requests and authorizations for release of medical information according to established procedures. • Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing. • Maintain equipment in excellent operating condition (inside and out). • Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems. • May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client. • Maintains a neat, clean, and professional personal appearance and observes the dress code established. • Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area. • Maintains working knowledge of the existing state laws and fee structure • Works within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help out during backlogs • Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations. • Maintains confidentiality, security and standards of ethics with all information. • Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner. Qualifications: • High School Diploma (GED) required • A minimum of 2 years prior experience in a medical records department or like setting preferred • Must have strong computer software experience -- general working knowledge of Microsoft Word and Excel required • Excellent organizational skills a must • Must be able to type 50 wpm • Must be able to use fax, copier, scanning machine • Must be willing to learn new equipment and processes quickly. • Must be self-motivated, a team player • Must have proven customer satisfaction skills • Must be able to multi-task Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.
Security Specialist
Gavin de Becker & Associates · Tulsa, OK
Security Specialist Tulsa, OK Gavin de Becker & Associates (GDBA) protects the world's most influential and at-risk public figures. Founded in 1978 by 3-time Presidential appointee, Gavin de Becker, our firm's Protectors, Analysts, and Investigators are committed to our mission of protecting human life through the assessment, prediction, and management of violence. GDBA's Mission: The Safety, Privacy, and Wellbeing of our Clients A newly hired Protector in Tulsa will earn no less than $65,000 in base earnings during their first year with GDBA. Tulsa-based Protectors could earn up to $77,000 in first year earnings when accounting for prior relevant experience, GDBA Training Academy performance, and promotion opportunities. Your Role as a Protector: • Monitor property while utilizing the tools and technology of a GDBA Command Center • Screen visitors and vendors; control all access to protected site • Coordinate and execute security plans and respond to medical emergencies • Provide physical protection and logistical support at clients' homes and when they travel • Provide secure transportation as needed • Survey and prepare (advance) locations prior to arrival of client • Prepare detailed documentation of suspicious activity • Create and maintain readiness to meet any threat Who You Are: Military, law enforcement, or experience in executive protection/security is meaningful, though not a requirement to become a GDBA Protector. We're less interested in what you are than who you are. Our most successful Protectors come from a variety of backgrounds and have succeeded because they communicate effectively, are physically fit, willing to learn, tell the truth, and enjoy working in a team environment. Our promotion system is merit-based. Performance matters most, not seniority. Hiring Process Requirements: • 12-Day Introductory Training Academy in San Antonio, TX • Be able to pass physical readiness test (Pull-ups, Push-ups, Sit-ups, 800m run) • Must be able to swim • Must be drug and nicotine free • Background check required • Must be able to obtain appropriate state firearm and security licensing Best in Class 401k Retirement Plan • $15,000 employer contribution for First-Year Associates • $3,000 employer contribution each year thereafter • 10% no-limit matching for all Associates who choose to contribute to their retirement plan