$118k/yr
Customer Care Project Manager Remote
JCPenny · Danville, VA
Job description(tap to read)
Overview Project Manager Customer Care The Project Manager, Customer Care is responsible for leading and executing strategic initiatives that drive operational excellence, technology innovation, and business transformation within the Customer Care Contact Center. This role partners closely with cross-functional stakeholders, vendors, and senior leadership to deliver projects that enhance the customer and associate experience, improve efficiency, reduce costs, and maximize return on investment. This position needs to seamlessly operate at both the strategic and tactical levels, possessing strong project management expertise, outstanding communication skills, and the ability to analyze complex data to identify opportunities, mitigate risks, and drive informed business decisions. Primary Responsibilities • Project & Program Management - Lead end-to-end project management for Customer Care initiatives, including technology enhancements, process improvements, vendor integrations, and multi-brand strategic programs. Develop, maintain, and execute comprehensive project plans, timelines, resource allocations, budgets, and deliverables. Monitor project progress, identify risks and dependencies, implement mitigation strategies, and ensure successful project delivery within scope, budget, and timeline. Apply change management and governance practices to support evolving business priorities and project requirements. Drive continuous improvement by identifying efficiencies, cost-saving opportunities, and operational enhancements that improve customer and associate experiences. • Business Analysis & Continuous Improvement - Analyze operational and project-related data to identify trends, performance gaps, and opportunities for improvement. Recommend and implement solutions that improve service quality, productivity, customer satisfaction, and associate engagement. Support broader company initiatives and strategic priorities through thoughtful analysis, planning, and execution. • Stakeholder Management - Partner with business leaders and key stakeholders to define project objectives, align priorities, and support strategic decision-making. Build and maintain strong relationships with internal teams, external vendors, and third-party partners to ensure successful collaboration and project outcomes. Facilitate communication across functions, ensuring all stakeholders remain informed, engaged, and aligned throughout the project lifecycle. Manage vendor performance, contracts, and partnerships while identifying opportunities to create synergies and optimize investment. • Reporting & Executive Communication - Prepare and deliver project status updates, business reviews, and executive presentations for senior leadership. Escalate risks, issues, and critical decisions in a timely and solutions-oriented manner. Provide data-driven insights, recommendations, and action plans to support business objectives and operational performance. Core Competencies & Accomplishments • Bachelor's degree in business, technology, project management, operations, related field or equivalent experience. • 1–3 years of project management experience, preferably within a customer care contact center operation, technology, or a related environment. • Prefer PMP certification or progress toward PMP certification and experience managing vendor relationships and third-party partnerships. • Experience coordinating cross-functional projects involving multiple stakeholders and competing priorities. • Strong analytical and problem-solving abilities with the ability to make data-driven recommendations. • Excellent verbal, written, presentation, and stakeholder management skills. • Experience with Workforce Management (WFM) tools and customer service technologies. Familiarity with Agile, Waterfall, or hybrid project management methodologies. • Advanced proficiency in Microsoft Office Suite, particularly Excel and PowerPoint. • Experience using project management platforms and collaboration tools. • Competencies: Customer Focus, Embrace Accountability, Strategic Thinking, Drive Execution, Collaborate Effectively, Cultivate Learning What You Get Enjoy a rewarding career at Catalyst Brands, where we offer a competitive benefits package, a vibrant work environment, and the opportunity to make a difference at some of America's most iconic brands. • Benefits: Medical/dental/vision insurance starting on day one, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and a generous associate merchandise discount. • Growth and Development: We are committed to helping our employees grow their careers and develop their skills. We offer a variety of training and development programs, as well as opportunities for advancement. • Collaborative Culture:We believe in creating a workplace where everyone feels valued and respected. We encourage teamwork and collaboration, and we are always looking for ways to support our employees' success. About Catalyst Brands Catalyst Brands reflects the bringing together the rich heritages of our brands with modern excitement and a new vision for success with five iconic brands together under a unified powerhouse portfolio to celebrate the essence of American style. We are leveraging our rich history, resources and best-in-class industry talent to further build the success of our brands. At Catalyst Brands we are united in one shared purpose: We exist to ignite America's most beloved retail brands to make fashion accessible to all. For more opportunities to join our team please visit our careers page. Pay Range USD $81,000.00 - USD $118,000.00 /Yr. #J-18808-Ljbffr
Psychiatry Physician
INTEGRATED PSYCHIATRIC CONSULTANTS · Tulsa, OK
Psychiatry physician employment in Oklahoma : Remote Consult-Liaison Psychiatrist Location: Oklahoma, Remote/Tele 7on/7off Schedule POSITION OVERVIEW: We are seeking a compassionate and skilled Consult Liaison Psychiatrist (MD/DO) to provide telehealth psychiatric care for patients of all ages in Oklahoma. This role offers a flexible schedule and is ideal for a provider interested in providing consult liaison services for a hospital setting. This role supports ED and inpatient teams by delivering timely psychiatric assessments, treatment recommendations, and care coordination. This Consult-Liaison Psychiatrist role is currently classified as a 1099 contractor position with a pay per patient model, but IPC is open to discussion of other contract models. Rates are currently set at $170 per initial consultation and $60 per follow-up. _____________ WHY JOIN IPC? Be part of a physician-owned and operated staffing management group working with care settings nationwide. Our benefits for full-time providers include: • Credentialing, licensure, billing, and collections assistance, • The ability to change facilities, hours, and roles within IPC's partner organizations, • Administrative support for office management, allowing you to focus on your patients _____________ KEY RESPONSIBILITIES • Perform psychiatric initial evaluations and followup assessments for ED and inpatient consults. • Provide consult liaison services to support staff and ensure timely psychiatric interventions. • Collaborate with interdisciplinary support teams to deliver coordinated, high-quality care. • Maintain accurate, thorough, and timely documentation in line with clinical and regulatory requirements. • Apply a patient-centered approach to care, tailoring treatment plans to meet individual needs and preferences. • Maintain reliability with assigned shifts and consult volumes. _____________ QUALIFICATIONS • MD or DO with Board Certification or Board Eligibility in Psychiatry. • Active, unrestricted medical license in Oklahoma preferred (not required). • Active DEA registration or eligibility to obtain one. • Experience with telepsychiatry and managing diverse, multi-age patient populations is highly preferred. • Must be able to work remotely; candidates can reside anywhere in the U.S. (Oklahoma licensure preferred). _____________ ABOUT IPC Integrated Psychiatric Consultants (IPC) is a physician-owned and operated behavioral health staffing & management group offering end-to-end behavioral health solutions to the needs of organizations across the United States. Our nationwide network of board-certified psychiatrists, psychiatric nurse practitioners, behavioral health clinicians, licensed social workers, and other healthcare providers deliver high quality care to our partner facilities via on-site and telehealth placements. Learn more at TO APPLY: Apply online or via email with CV and cover letter Board Certified or Board Eligible Medical Doctor with or w/o US residency with current US work visa.
Position: Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NYSE) Earning Potential: $70,000 – $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada About the Opportunity Tired of clocking in, clocking out, and getting nowhere fast? This opportunity was built for those ready to break free from the ordinary. American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging — just meaningful conversations and real impact, all from the comfort of home. Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit. Why Candidates Love Working Here A Culture That Feels Like Family Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to. Freedom + Flexibility Work from anywhere. Set a schedule that fits your life. Take control of your day — and your paycheck. Real Growth Potential Every leader in the organization began in this same position. Advancement is based on performance, not politics. Financial Rewards That Match Effort Top representatives regularly earn $90K+ annually and advance quickly. Comprehensive Benefits Employees receive access to health plans if qualified through Globe Life, along with voluntary coverage options tailored to individual needs. Key Responsibilities • Meet with families virtually to help them select benefit programs that align with their goals. • Build trust, answer questions, and guide clients through enrollment. • Manage a personal book of business and maintain long-term relationships. • Collaborate with teammates and leadership committed to mutual success. Ideal Candidate Profile • Self-motivated, positive, and eager to grow. • Excellent communicator — friendly, confident, and authentic. • Comfortable using Zoom and other online communication tools. • Must be a U.S. or Canadian citizen. • Passionate about helping others and building meaningful relationships. No prior insurance experience is required — only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided. Application Process Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative. Your future doesn't have to look like your past. Take the first step toward freedom — apply today.
Position: Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NYSE) Earning Potential: $70,000 – $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada About the Opportunity Tired of clocking in, clocking out, and getting nowhere fast? This opportunity was built for those ready to break free from the ordinary. American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging — just meaningful conversations and real impact, all from the comfort of home. Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit. Why Candidates Love Working Here A Culture That Feels Like Family Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to. Freedom + Flexibility Work from anywhere. Set a schedule that fits your life. Take control of your day — and your paycheck. Real Growth Potential Every leader in the organization began in this same position. Advancement is based on performance, not politics. Financial Rewards That Match Effort Top representatives regularly earn $90K+ annually and advance quickly. Comprehensive Benefits Employees receive access to health plans if qualified through Globe Life, along with voluntary coverage options tailored to individual needs. Key Responsibilities • Meet with families virtually to help them select benefit programs that align with their goals. • Build trust, answer questions, and guide clients through enrollment. • Manage a personal book of business and maintain long-term relationships. • Collaborate with teammates and leadership committed to mutual success. Ideal Candidate Profile • Self-motivated, positive, and eager to grow. • Excellent communicator — friendly, confident, and authentic. • Comfortable using Zoom and other online communication tools. • Must be a U.S. or Canadian citizen. • Passionate about helping others and building meaningful relationships. No prior insurance experience is required — only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided. Application Process Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative. Your future doesn't have to look like your past. Take the first step toward freedom — apply today.
Position: Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NYSE) Earning Potential: $70,000 – $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada About the Opportunity Tired of clocking in, clocking out, and getting nowhere fast? This opportunity was built for those ready to break free from the ordinary. American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging — just meaningful conversations and real impact, all from the comfort of home. Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit. Why Candidates Love Working Here A Culture That Feels Like Family Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to. Freedom + Flexibility Work from anywhere. Set a schedule that fits your life. Take control of your day — and your paycheck. Real Growth Potential Every leader in the organization began in this same position. Advancement is based on performance, not politics. Financial Rewards That Match Effort Top representatives regularly earn $90K+ annually and advance quickly. Comprehensive Benefits Employees receive access to health plans if qualified through Globe Life, along with voluntary coverage options tailored to individual needs. Key Responsibilities • Meet with families virtually to help them select benefit programs that align with their goals. • Build trust, answer questions, and guide clients through enrollment. • Manage a personal book of business and maintain long-term relationships. • Collaborate with teammates and leadership committed to mutual success. Ideal Candidate Profile • Self-motivated, positive, and eager to grow. • Excellent communicator — friendly, confident, and authentic. • Comfortable using Zoom and other online communication tools. • Must be a U.S. or Canadian citizen. • Passionate about helping others and building meaningful relationships. No prior insurance experience is required — only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided. Application Process Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative. Your future doesn't have to look like your past. Take the first step toward freedom — apply today.