$118k/yr
Customer Care Project Manager Remote
JCPenny · Centralia, WA
Job description(tap to read)
Overview Project Manager Customer Care The Project Manager, Customer Care is responsible for leading and executing strategic initiatives that drive operational excellence, technology innovation, and business transformation within the Customer Care Contact Center. This role partners closely with cross-functional stakeholders, vendors, and senior leadership to deliver projects that enhance the customer and associate experience, improve efficiency, reduce costs, and maximize return on investment. This position needs to seamlessly operate at both the strategic and tactical levels, possessing strong project management expertise, outstanding communication skills, and the ability to analyze complex data to identify opportunities, mitigate risks, and drive informed business decisions. Primary Responsibilities • Project & Program Management - Lead end-to-end project management for Customer Care initiatives, including technology enhancements, process improvements, vendor integrations, and multi-brand strategic programs. Develop, maintain, and execute comprehensive project plans, timelines, resource allocations, budgets, and deliverables. Monitor project progress, identify risks and dependencies, implement mitigation strategies, and ensure successful project delivery within scope, budget, and timeline. Apply change management and governance practices to support evolving business priorities and project requirements. Drive continuous improvement by identifying efficiencies, cost-saving opportunities, and operational enhancements that improve customer and associate experiences. • Business Analysis & Continuous Improvement - Analyze operational and project-related data to identify trends, performance gaps, and opportunities for improvement. Recommend and implement solutions that improve service quality, productivity, customer satisfaction, and associate engagement. Support broader company initiatives and strategic priorities through thoughtful analysis, planning, and execution. • Stakeholder Management - Partner with business leaders and key stakeholders to define project objectives, align priorities, and support strategic decision-making. Build and maintain strong relationships with internal teams, external vendors, and third-party partners to ensure successful collaboration and project outcomes. Facilitate communication across functions, ensuring all stakeholders remain informed, engaged, and aligned throughout the project lifecycle. Manage vendor performance, contracts, and partnerships while identifying opportunities to create synergies and optimize investment. • Reporting & Executive Communication - Prepare and deliver project status updates, business reviews, and executive presentations for senior leadership. Escalate risks, issues, and critical decisions in a timely and solutions-oriented manner. Provide data-driven insights, recommendations, and action plans to support business objectives and operational performance. Core Competencies & Accomplishments • Bachelor's degree in business, technology, project management, operations, related field or equivalent experience. • 1–3 years of project management experience, preferably within a customer care contact center operation, technology, or a related environment. • Prefer PMP certification or progress toward PMP certification and experience managing vendor relationships and third-party partnerships. • Experience coordinating cross-functional projects involving multiple stakeholders and competing priorities. • Strong analytical and problem-solving abilities with the ability to make data-driven recommendations. • Excellent verbal, written, presentation, and stakeholder management skills. • Experience with Workforce Management (WFM) tools and customer service technologies. Familiarity with Agile, Waterfall, or hybrid project management methodologies. • Advanced proficiency in Microsoft Office Suite, particularly Excel and PowerPoint. • Experience using project management platforms and collaboration tools. • Competencies: Customer Focus, Embrace Accountability, Strategic Thinking, Drive Execution, Collaborate Effectively, Cultivate Learning What You Get Enjoy a rewarding career at Catalyst Brands, where we offer a competitive benefits package, a vibrant work environment, and the opportunity to make a difference at some of America's most iconic brands. • Benefits: Medical/dental/vision insurance starting on day one, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and a generous associate merchandise discount. • Growth and Development: We are committed to helping our employees grow their careers and develop their skills. We offer a variety of training and development programs, as well as opportunities for advancement. • Collaborative Culture:We believe in creating a workplace where everyone feels valued and respected. We encourage teamwork and collaboration, and we are always looking for ways to support our employees' success. About Catalyst Brands Catalyst Brands reflects the bringing together the rich heritages of our brands with modern excitement and a new vision for success with five iconic brands together under a unified powerhouse portfolio to celebrate the essence of American style. We are leveraging our rich history, resources and best-in-class industry talent to further build the success of our brands. At Catalyst Brands we are united in one shared purpose: We exist to ignite America's most beloved retail brands to make fashion accessible to all. For more opportunities to join our team please visit our careers page. Pay Range USD $81,000.00 - USD $118,000.00 /Yr. #J-18808-Ljbffr
Full-time Licensed Clinical Social Worker for Remote Outpatient Care
Company Confidential · Haysville, KS
Position Overview Gotham Enterprises Ltd is seeking a dedicated and compassionate Licensed Clinical Social Worker (LCSW) to join our remote outpatient mental health team in Haysville, Kansas. This full-time role offers an opportunity to work within a supportive and multidisciplinary environment, focusing on delivering high-quality mental health therapies to individuals in need. You will play a crucial role in the assessment, treatment, and advocacy for patients, enhancing their well-being and recovery journey. About the Organization At Gotham Enterprises Ltd, we pride ourselves on being at the forefront of mental health care. Our outpatient facility is committed to providing exceptional services to individuals of all ages, focusing on compassionate care and evidence-based treatment modalities. We utilize a comprehensive approach that integrates pharmacotherapy, psychotherapy, and psychosocial interventions to tackle a variety of mental health challenges, such as mood disorders, anxiety disorders, psychosis, and addiction. Our interdisciplinary team works collaboratively to ensure every patient receives tailored treatment that aligns with their individual needs. Work Environment This remote position provides the flexibility of working from home while still engaging actively with a team of mental health professionals. Although you will be working independently, collaboration is key. Regular virtual meetings and check-ins will be conducted to discuss patient care strategies, treatment plan development, and professional development. The environment fosters a strong sense of community and support, essential for delivering effective mental health interventions. Key Responsibilities • Conduct comprehensive psychosocial assessments to evaluate patients' mental health status, strengths, and specific needs. • Provide evidence-based therapies, including cognitive-behavioral therapy (CBT) and dialectical behavior therapy (DBT), to address various mental health issues. • Collaborate seamlessly with psychiatrists, nurses, and allied health professionals to ensure coordinated and comprehensive patient care. • Educate patients and their families about diagnoses, treatment options, and medication management, providing a clear understanding of their care journey. • Lead individual, group, and family therapy sessions utilizing evidence-based practice to foster healing and recovery. • Develop and implement personalized treatment plans in cooperation with the patient's treatment team, incorporating their goals and preferences. • Support patients in navigating the complex mental health system, advocating for their rights and addressing their individual needs. • Facilitate therapeutic groups, psychoeducation sessions, and discharge planning meetings, ensuring continuity of care. Patient Population / Client Focus Your role will focus on a diverse patient population, including children, adolescents, and adults experiencing various mental health challenges. You will work specifically with individuals facing mood disorders, anxiety disorders, psychosis, and substance abuse issues. Your expertise will directly contribute to improving the overall mental health outcomes of these vulnerable populations. Qualifications • A Master's degree in Social Work from an accredited institution. • Active state licensure as a Licensed Clinical Social Worker (LCSW). • Proficient understanding of mental health disorders, treatment modalities, and effective crisis intervention techniques. • Ability to work effectively within a multidisciplinary team, collaborating with other healthcare providers to achieve the best patient outcomes. Preferred Experience • A minimum of 2 years of clinical experience in a mental health setting, with a demonstrated ability to work with a variety of client populations. • Experience in providing telehealth services is preferred, given our remote work setting. • Knowledge of evidence-based treatment protocols and familiarity with electronic health record (EHR) systems is advantageous. Compensation and Benefits The salary for this position ranges between USD 80,000 and 100,000 annually, commensurate with experience and qualifications. In addition to a competitive salary, we offer a comprehensive benefits package that includes: • Robust health insurance options, encompassing medical, dental, and vision coverage. • Retirement plans with employer matching to support your long-term financial goals. • Generous paid time off, including sick leave and holidays, as well as flexible scheduling to promote work-life balance. • Opportunities for ongoing professional development and training to enhance your skills and career growth. • A sign-on bonus to welcome you to our team. Career Growth Opportunities At Gotham Enterprises Ltd, we are committed to your continuous professional growth. We encourage participation in advanced training sessions, workshops, and seminars to further enhance your clinical skills. Our organizational structure allows for upward mobility, enabling you to explore opportunities in clinical leadership, program development, or specialized therapy practices. Why Join Our Team Joining Gotham Enterprises Ltd means becoming part of a passionate team that values integrity, compassion, and excellence in mental health care. You will contribute to meaningful work that impacts the lives of individuals and their families. Our company is dedicated to creating a supportive work environment where your skills are recognized, and your contributions help shape the future of mental health services. Application Information If you are a motivated Licensed Clinical Social Worker looking to make a difference, we encourage you to apply today. Join us in our mission of providing exceptional mental health care and supporting individuals on their path to recovery.
Remote Licensed Mental Health Counselor - Full-Time Position
Omni Care Counseling Center · Wichita, KS
Position Overview Omni Care Counseling Center is actively seeking a passionate and dedicated Remote Licensed Mental Health Counselor to join our dynamic team. In this full-time role, you will provide essential counseling and therapy services to a diverse group of clients, including individuals, couples, and families. Your primary responsibility will be to assess client needs and develop tailored treatment plans that empower them to achieve emotional well-being and greater life satisfaction. About the Organization Omni Care Counseling Center stands at the forefront of mental health care, offering a wide range of telehealth services to support individuals facing various mental health challenges. Based in Wichita, Kansas, we are committed to delivering compassionate, evidence-based therapy that fosters resilience and personal growth. Our mission is to help clients navigate their mental health journeys, providing them with the tools and support necessary to lead fulfilling lives. Work Environment This position is fully remote, leveraging online platforms and telecommunication technologies to offer therapy sessions. Our telehealth approach ensures flexibility for both therapists and clients while maintaining a high standard of care. At Omni Care Counseling Center, you will have access to a wide array of digital tools that facilitate client engagement and treatment monitoring, providing a structured yet adaptable environment for delivering mental health services. Key Responsibilities • Conduct thorough assessments and evaluations to determine each client's unique mental health needs and challenges. • Develop and implement personalized treatment plans that incorporate evidence-based practices and therapeutic techniques tailored to client goals. • Provide individual therapy sessions focusing on cognitive behavioral therapy (CBT), solution-focused therapy, or other therapeutic modalities relevant to client needs. • Facilitate couples and family therapy sessions to address relational dynamics and improve overall functioning. • Monitor and document client progress meticulously, adjusting treatment plans as needed to ensure efficacy and responsiveness to client changes. • Collaborate with multidisciplinary teams, including psychiatrists and other mental health professionals, to coordinate comprehensive care. • Ensure compliance with ethical and legal standards of mental health practice, maintaining confidentiality and respecting client rights. Patient Population / Client Focus The clients you will work with at Omni Care Counseling Center range from adolescents to adults, each facing various mental health concerns such as anxiety, depression, trauma, and relationship issues. Our diverse client base reflects the rich tapestry of the Wichita community, where inclusivity and cultural sensitivity are paramount. You will play a vital role in fostering a safe space for clients to express their emotions and explore their mental health challenges. Qualifications • A Master's degree in counseling, social work, psychology, or a closely related field. • Current and active state licensure as a mental health therapist, such as: • Licensed Clinical Marriage and Family Therapist (LCMFT) • Licensed Clinical Professional Counselor (LCPC) • Licensed Clinical Social Worker (LCSW) • Licensed Specialist Clinical Social Worker (LSCSW) • Licensed Psychologist (PsyD) • A minimum of 2 years' experience in providing therapeutic services within a clinical setting. • Strong interpersonal and communication skills, enabling you to build rapport easily with clients from diverse backgrounds. Preferred Experience • Experience with evidence-based therapy modalities and familiarity with digital health technologies. • Proficiency in conducting telehealth sessions and an understanding of related best practices. • Experience collaborating with other healthcare providers to develop well-rounded treatment approaches. Compensation and Benefits We offer a competitive salary ranging from USD 80,000 to 104,000 annually, commensurate with your experience and qualifications. In addition to a rewarding paycheck, Omni Care Counseling Center provides a comprehensive benefits package that includes health insurance, dental and vision coverage, and generous paid time off. Our flexible scheduling options allow for a healthy work-life balance, accommodating your professional and personal needs. Career Growth Opportunities At Omni Care Counseling Center, we prioritize the professional development of our team members. We encourage participation in ongoing training and education, ensuring you stay current with the latest therapeutic techniques and methodologies. Our organizational culture supports career advancement, allowing for potential leadership roles based on performance and commitment to our mission. Why Join Our Team Joining Omni Care Counseling Center means becoming part of a supportive and collaborative environment where your contributions significantly impact the lives of others. We are passionate about mental health care and value diversity in our workforce, welcoming candidates from various backgrounds. Here, you'll find a dedicated team of professionals who are united in the mission to facilitate healing and enhance psychological well-being in our communities. Application Information If you are a driven and skilled Licensed Mental Health Counselor eager to make a positive difference in the lives of your clients, we invite you to apply. Please submit your resume and a cover letter outlining your qualifications and experience. At Omni Care Counseling Center, we are proud to be an equal-opportunity employer and encourage candidates from diverse backgrounds to apply.
Psychiatry Physician
INTEGRATED PSYCHIATRIC CONSULTANTS · Tulsa, OK
Psychiatry physician job in Oklahoma : Remote Consult-Liaison Psychiatrist Location: Oklahoma, Remote/Tele 7on/7off Schedule POSITION OVERVIEW: We are seeking a compassionate and skilled Consult Liaison Psychiatrist (MD/DO) to provide telehealth psychiatric care for patients of all ages in Oklahoma. This role offers a flexible schedule and is ideal for a provider interested in providing consult liaison services for a hospital setting. This role supports ED and inpatient teams by delivering timely psychiatric assessments, treatment recommendations, and care coordination. This Consult-Liaison Psychiatrist role is currently classified as a 1099 contractor position with a pay per patient model, but IPC is open to discussion of other contract models. Rates are currently set at $170 per initial consultation and $60 per follow-up. _____________ WHY JOIN IPC? Be part of a physician-owned and operated staffing management group working with care settings nationwide. Our benefits for full-time providers include: • Credentialing, licensure, billing, and collections assistance, • The ability to change facilities, hours, and roles within IPC's partner organizations, • Administrative support for office management, allowing you to focus on your patients _____________ KEY RESPONSIBILITIES • Perform psychiatric initial evaluations and followup assessments for ED and inpatient consults. • Provide consult liaison services to support staff and ensure timely psychiatric interventions. • Collaborate with interdisciplinary support teams to deliver coordinated, high-quality care. • Maintain accurate, thorough, and timely documentation in line with clinical and regulatory requirements. • Apply a patient-centered approach to care, tailoring treatment plans to meet individual needs and preferences. • Maintain reliability with assigned shifts and consult volumes. _____________ QUALIFICATIONS • MD or DO with Board Certification or Board Eligibility in Psychiatry. • Active, unrestricted medical license in Oklahoma preferred (not required). • Active DEA registration or eligibility to obtain one. • Experience with telepsychiatry and managing diverse, multi-age patient populations is highly preferred. • Must be able to work remotely; candidates can reside anywhere in the U.S. (Oklahoma licensure preferred). _____________ ABOUT IPC Integrated Psychiatric Consultants (IPC) is a physician-owned and operated behavioral health staffing & management group offering end-to-end behavioral health solutions to the needs of organizations across the United States. Our nationwide network of board-certified psychiatrists, psychiatric nurse practitioners, behavioral health clinicians, licensed social workers, and other healthcare providers deliver high quality care to our partner facilities via on-site and telehealth placements. Learn more at TO APPLY: Apply online or via email with CV and cover letter Board Certified or Board Eligible Medical Doctor with or w/o US residency with current US work visa.
Licensed Clinical Social Worker for Seniors – Remote Community Center Role
Company Confidential · Haysville, KS
Position Overview Gotham Enterprises Ltd is seeking a dedicated and enthusiastic Licensed Clinical Social Worker (LCSW) to enhance the quality of life for seniors in our community. This full-time, remote position allows you to work primarily from the comfort of your home while providing essential services to seniors through interactions at our associated school facility in Haysville, Kansas. With a competitive salary ranging from USD 60,000 to 100,000 annually, this role is perfect for a compassionate individual ready to make a tangible difference in the lives of elderly clients. About the Organization At Gotham Enterprises Ltd, we believe in fostering community connections and improving the overall well-being of our residents. Our community center is known for its commitment to providing high-quality social support and services for seniors. With a focus on understanding the unique and diverse needs of older individuals and their families, we aim to create programs that elevate their quality of life while ensuring access to essential resources. Work Environment This role offers the flexibility of remote work, ensuring that you can manage your schedules effectively. The standard work hours are Monday to Friday from 8:00 AM to 4:30 PM, with occasional evenings or weekends as client needs may arise. The work environment prioritizes a balance of professional development and personal well-being, supporting our staff through various programs designed to promote work-life balance and job satisfaction. Key Responsibilities As a Licensed Clinical Social Worker, you will engage in the following duties: • Conduct comprehensive assessments of seniors' psychosocial needs, evaluating aspects such as emotional, mental, and social well-being. • Work collaboratively with seniors and their families to devise personalized care plans tailored to their specific goals and preferences. • Provide individual and family counseling, offering emotional support to help navigate the complexities of aging and related life transitions. • Advocate for client rights, ensuring they have access to community resources and appropriate services. • Collaborate with an interdisciplinary team, including healthcare professionals and caregivers, to coordinate comprehensive care. • Regularly visiting clients to monitor their well-being, making adjustments to care plans as necessary based on observed changes or needs. • Facilitate open communication and mediate conflicts among family members concerning the client's care. • Educate clients and families about available resources that promote social engagement and enrichment. • Maintain precise records, including assessments, care plans, progress notes, and related documents. • Stay updated on current practices and policies in social work to ensure compliance with ethical and legal standards. Patient Population / Client Focus Our primary focus is on serving the senior population in Haysville, Kansas, who may be experiencing various challenges associated with aging, isolation, mental health concerns, or difficulties accessing care. By working closely with them and their families, you will directly contribute to creating a supportive environment that enhances their dignity and quality of life. Qualifications • A Master's degree in Social Work from an accredited institution. • Current and valid licensure as a Licensed Clinical Social Worker (LCSW) in the state. • At least two years of professional experience in a social work role, with a preference for experience in a community center or geriatric setting. • Deep understanding of social work principles, elderly issues, and available community resources. • Exceptional assessment, counseling, and problem-solving skills. • Strong ability to connect with seniors and their families with empathy and compassion. • Excellent communication and teamwork skills that promote effective collaboration with interdisciplinary teams. • Proficiency in electronic health record systems and relevant computer applications. Preferred Experience Experience working within community health programs or direct senior services greatly enhances a candidate's suitability for this role. Familiarity with local resources specific to Haysville or experience in navigating complex care systems for seniors will be an advantage when serving our client population. Compensation and Benefits The position offers a competitive salary ranging from USD 60,000 to 100,000, along with an attractive benefits package that includes: • Comprehensive healthcare benefits, covering medical, dental, and vision. • A robust retirement savings plan with employer matching to support your long-term financial security. • Generous paid time off (PTO) policy combined with holiday remuneration. • Professional liability insurance coverage to protect your practice. • Opportunities for continuing education and support for your professional growth. • Access to career advancement programs within our community center. Career Growth Opportunities At Gotham Enterprises Ltd, we encourage continuous development and provide our employees with pathways to advance their careers in social work. Opportunities for leadership roles, program development positions, and specialized training in emerging areas of social work practice are available. Why Join Our Team Joining our community center means becoming part of a dedicated team focused on improving the lives of seniors and their families. You will have the opportunity to make a lasting impact while working in a collaborative and supportive environment that values your input and professional growth. Your contribution will be vital in shaping our programs and approaches to meet the evolving needs of our community. Application Information If you are passionate about advocating for seniors and are eager to make a positive change, we invite you to apply today. Please submit your resume and cover letter, detailing your relevant experience and interest in the position. Join us at Gotham Enterprises Ltd and be a part of a mission that truly matters.