Assistant Store Manager: Elevate Ops & Customer Experience

Enterprise Customer Success Manager

msc · Elkhart, IA

BUILD A BETTER CAREER WITH MSC Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates. Requisition ID :21442 Employment Type :Full Time Job Category :Sales Work Location : Elkhart, IN BRIEF POSITION SUMMARY: The Enterprise Customer Success Manager is a critical role focused on maximizing revenue, retention, profitability, and ROI within high-value National Account locations. Serving as the primary relationship owner at the location level, this role ensures seamless delivery, strong engagement, and ongoing growth. The Customer Success Manager proactively manages account health, monitors contractual and financial performance, and champions the customer experience. Acting as the liaison for clients, the position oversees solution implementation, aligns service teams, and builds strong relationships with key decision-makers. Through data-driven analysis, risk management, and cross-functional collaboration, the Customer Success Manager ensures accounts deliver sustainable profitability and ROI while uncovering opportunities for optimization, upselling, and long-term business expansion. DUTIES AND RESPONSIBILITIES • Maintain and grow revenue and profitability within assigned National Account locations through proactive account health monitoring and identification of cross-sell and upsell opportunities. • Monitor and evaluate contractual, financial and profitability performance and solution utilization, ensuring accounts meet ROI targets, managing pricing agreements, and seeking optimization opportunities of underperforming solutions. • Serve as the primary point of contact for National Account locations, championing the customer experience, resolving escalated issues, and ensuring seamless execution of solution implementations. • Track and report on account-level KPIs to measure health, adoption, and performance against growth and profitability targets. • Align implementation activities with onsite/VMIS teams and service coverage to ensure consistent delivery and client satisfaction. • Build and maintain relationships with key decision-makers and influencers to deepen account engagement and support long-term business objectives. • Identify potential risks to account performance and profitability, develop mitigation strategies, and escalate issues as needed. • Collaborate with cross-functional teams to ensure account strategies are aligned with business priorities, financial goals, and evolving client needs. • Drive adoption and utilization of contracted solutions to maximize customer value, ROI, and profitability. • Support quarterly business reviews (QBRs), Continuous Improvement Reviews (CIRs) and other strategic planning sessions to evaluate performance and identify growth opportunities. • Onboard new locations within enterprise client accounts, ensuring smooth transition and alignment with contracted solutions. QUALIFICATIONS What You Need: • Bachelor's degree or a minimum of eight years of equivalent experience required. • At least two years of progressive growth in job responsibilities required. • Three to four years' experience in account management, customer success, or sales environment. • Excellent written and verbal communication skills. • Excellent relationship building and stakeholder management skills, with the ability to engage decision makers and influencers. • Strong problem solving and analytical skills with the ability to analyze data, identify trends and recommend actionable improvements. • Strong leadership, strategic thinking, and customer service orientation. • Proficiency in CRM software (Salesforce or equivalent) and data analysis tools (Excel, Tableau). • Proficiency in Microsoft Office Suite. • Ability to thrive and manage multiple accounts and projects in a fast-paced, team-oriented environment. Bonus Points If You Have: • Industrial or manufacturing segment experience preferred Other Requirements: • A valid driver's license may be required. • Position requires up to 50% of travel • Ability to lift up to 50 lbs and perform physical tasks (walking, bending, standing for long periods). • Willingness to comply with customer safety and PPE protocols. • This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”) • INDICATES ESSENTIAL DUTIES To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Compensation starting at $62416 - $98082 with commission opportunities depending on candidate location and experience. The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change. Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time. This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position. WHY MSC? People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. OUR COMMITMENT TO YOU Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits. You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known. Please note that MSC uses electronic monitoring and system logs in its workplace, including monitoring of Company-provided systems and collaboration tools, as permitted by applicable law. PandoLogic. Category: Customer Service, Keywords: Client Services Manager

About Company: Denali is the leading organic recycling company on a mission to unlock the power of unused food and organics, transforming them into resources to feed, fuel and replenish the earth. Our work is essential to keeping water clean, reducing the need for new landfill capacity, building soil fertility, helping farmers be more resilient, and reducing societys reliance on fossil fuels. Denali provides meaningful and measurable change for any business that handles food, creating value with our scalable solutions across the nation. Our services and products touch thousands of acres and businesses, millions of tons of organic material, and nearly every person who purchases and consumes food in the U.S. Apply to join our team today! Class A CDL Route DriverLocation: Des Moines, IA Position Type: Full-Time | Hourly Schedule: Early-morning start between approximately 5:007:00 a.m. Route Type: Local routes | Home nightly | Occasional interstate travel Compensation and Driver IncentivesCompetitive weekly pay - (Potential Annual Earnings: $97,500) $1,000 annual retention bonus Consistent full-time work PEAKS Safety ProgramQualified drivers can earn additional rewards for outstanding safety performance: Quarterly regional raffle: $1,000 prize per region Annual regional raffle: Four $5,000 prizes Annual Apex Award: $10,000 prize About the RoleWe are seeking an experienced and safety-focused Class A CDL Route Driver to operate tractor-trailers with 30- to 45-foot open-top end-dump trailers. Drivers will be assigned primarily to local routes originating in the Des Moines area and will return home nightly. Routes may occasionally cross state lines based on operational needs. This position requires the safe and timely transportation of materials, accurate documentation, dependable communication, and strict compliance with all DOT and company safety requirements. The ideal candidate has tractor-trailer experience, is comfortable operating manual and automatic transmissions, and can work independently in outdoor and industrial environments. Essential Duties and Responsibilities Safely operate Class A tractor-trailers with 30- to 45-foot open-top end-dump trailers.Complete assigned local routes efficiently while providing professional customer service.Occasionally travel across state lines as required.Operate manual and automatic transmission vehicles.Follow all DOT regulations and applicable federal, state, and local laws.Perform thorough pre-trip and post-trip vehicle inspections.Maintain accurate electronic driver logs using the companys electronic logging system.Complete and submit service tickets, contamination reports, maintenance records, and other required documentation.Maintain the cleanliness and basic operating condition of assigned equipment.Use basic hand tools to perform minor repairs on company bins and equipment.Communicate regularly with dispatch, customers, vendors, and the operations team.Report accidents, injuries, equipment problems, and safety concerns immediately.Attend required safety calls, meetings, training sessions, and briefings.Use a smartphone or computer for communication, training, documentation, and expense reporting.Perform additional duties as assigned. Required Qualifications Valid Class A CDL self-certified as a Non-Excepted Interstate driver.Current DOT medical card.Clean Motor Vehicle Record and acceptable PSP report. • Must meet one of the following experience requirements: At least 23 years old with two years of full-time, verifiable tractor-trailer experience; or At least 21 years old with one year of tractor-trailer experience and graduation from an accredited truck-driving school or one year of qualifying military experience. Experience operating tractor-trailers with manual and automatic transmissions.Stable and verifiable employment history.Ability to pass a pre-employment road test, drug screening, and background check.No DUI or DWI conviction involving a commercial or personal vehicle within the previous three years.No DOT drug or alcohol violation within the previous three years.Ability to read and speak English well enough to communicate with the public, understand traffic signs and signals, respond to official inquiries, and complete required reports.Must live within the designated hiring area and park equipment at an approved location.Ability to work flexible hours, including early mornings and up to approximately 50 hours per week during busy seasons.Preferred Qualifications Previous end-dump or open-top trailer experience.Familiarity with electronic logging systems such as PeopleNet.Knowledge of hydraulic equipment.Experience making local or regional deliveries.Strong customer service and route-management experience.Basic mechanical knowledge and experience using hand tools. Physical and Work Requirements Regularly lift, pull, push, or carry up to 70 pounds.Frequently bend, stoop, twist, shovel, climb, and reach overhead.Work outdoors in changing weather conditions.Work around farms, food-waste materials, and potentially unpleasant odors.Safely enter and exit commercial vehicles and inspect trailers and equipment.Remain alert and focused throughout extended driving and working periods. This is a safety-sensitive position requiring a clear mind, sound judgment, and consistent attention to safety. Drivers are responsible for protecting their own safety and the safety of coworkers, customers, and the public. What we offer: Mission-driven work in a rapidly growing sustainability companyOpportunities for professional growth and learningCollaborative, values-driven team cultureCompetitive salary and benefits Why Youll Love Working at Denali- Benefits & Perks At Denali, the work we do begins and ends with you our employees. That's why we strive to ELEVATE you to be your best, both at work and at home. Our benefits arent just about compensation; theyre part of a broader commitment to helping you thrive in all aspects of life. Heres how we live out our values every day: E Employee: At Denali, we believe in offering competitive compensation packages that include not only great benefits but also a strong focus on safety, flexibility, and rewards and recognition. You are the backbone of our success, and we make sure youre valued every step of the way.L Learning: Were committed to your growth and development. Our Ascend Employee Development Program and access to over 6,000 professional courses via our Learning Management System empower you to climb higher in your career all at no cost to you.E Environment: Our employees deserve a clean Earth. Were dedicated to doing our part in keeping waste out of landfills, so you can be proud of the work we do together to make a positive environmental impact.V Valued: At Denali, we take pride in creating a culture of care. With resources that support your well-being, volunteerism opportunities, and a commitment to safe working conditions and inclusivity, youll always feel like you belong here.A Advancement: We believe in succession planning and providing opportunities for advancement. We want you to grow, and well be right there with you, supporting your career every step of the way.T Together: Were stronger when we work together. At Denali, youll have opportunities to give and receive support not just within the workplace, but within our broader community. Our team is united, and we celebrate the value of working and succeeding as one.E Employees: You are the heart of Denali. We believe our employees deserve the very best. This is why we offer an array of benefits that support your overall well-being, from health coverage to work-life balance, because when you succeed, we all succeed. Our Benefits Package Includes: Comprehensive Medical: Our self-insured medical plans are designed with your health in mind, offering competitive options including copay and HSA plans so you can choose what best suit your health needs.Dental & Vision: Keep your smile bright and your vision clear with full coverage for you and your family.Generous 401(k) Match: Were here for your long-term future we offer a generous 401(k) match of up to 4%, helping you build the foundation for tomorrow.Company-Paid Disability & Life Insurance: Weve got you covered with company-paid Long-Term and Short-Term Disability, as well as AD&D and Life Insurance, giving you peace of mind knowing youre protected.Voluntary Life for Employees & Family: Customize additional coverage for you and your loved ones with our voluntary life insurance options.Health Savings Plan: Save on medical expenses with a Health Savings Plan designed for your needs.Paid Time Off (PTO) & Sick Time: We value your well-being. Take time for yourself, your family, and personal matters with generous PTO and Sick Time, including family leave.9 Paid Holidays: Enjoy a well-rounded work-life balance with 9 paid holidays throughout the year.Paid Weekly: We believe in rewarding hard work consistently, which is why we offer weekly pay so you can stay on top of your financial goals.Professional Development: Ascend in your career with free access to thousands of courses that allow you to grow and develop professionally.Employee Assistance Program: Life can be challenging at times, and were here to support you with our confidential Employee Assistance Program that offers counseling and resources for a variety of personal and professional needs.Wellness Program: At Denali, we believe that well-being goes beyond health coverage. Our Wellness Program offers resources to keep you mentally, physically, and emotionally balanced as you climb higher in both life and career. We want you to feel valued, supported, and equipped for success because when you thrive, we all thrive. So, come for benefits. Stay for the culture. We cant wait to see you reach new heights with us at Denali. Apply to join our team today! Equal Employment Opportunity Policy:?It is the policy of the Company to provide equal employment opportunities for all employees. Accordingly, the Company will not engage in any form of employment discrimination based on race, color, national origin, gender, religion, age, disability, veteran or military status, genetic information, or any other legally protected status. The Company hereby affirms its desire to maintain a work environment for all employees that is free from all forms of unlawful employment discrimination. Compensation details: 25-30 Hourly Wage PI03de5d0a79e8-26289-41499398