Associate Customer Support Manager - Arizona or Colorado
Motorola Solutions · Slaton, TX
Job description(tap to read)
Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview It's not just about having the right technology, it's about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 95 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission-critical operations – ensure continuity, enhance productivity and reduce risk – helping achieve peak performance. When every second counts and performance reliability is a must – we are ready and able to serve today, tomorrow and into the future. The primary responsibility of the Associate Customer Support Manager (ACSM) is to effectively and efficiently manage the Lifecycle Service (LCS) business for their assigned customer contracts and ensure customer satisfaction with Motorola Solutions Public Safety Customers. The LCS business is a combination of forecasting, proposing new services and contract renewals and building relationships with customers and subcontractors. Ensuring customer satisfaction involves proper delivery and execution of service contracts. If any service is not being performed up to contracted specifications or a process is not producing the correct results, the ACSM will become involved and find a solution. Job Description The ACSM is responsible for the overall success of and the relationship between the Customer's Operation, Motorola Subcontractors, and Motorola Solutions within the T7 Territory which includes the following states: Arizona, Colorado, New Mexico, Nevada, Wyoming and Utah. Preferences will be given to candidates located in the state of Arizona and Colorado. Key responsibilities include: • Provide customers a single point of contact for customer management and ensure service delivery and Service Level Agreements (SLA) compliance. • Work with customers to discuss concerns and drive corrective actions to closure. • Manage and maintain services scope as per services contract and ensure customers understand their obligations in regard to service deliverables. • Ensure that customers receive appropriate and timely reporting as required by the Services Contract. • Manage sub-contractor's deliverables and adherence to agreed scope and outcomes. • Manage product quality issues as needed (FSB'S) • Engage in the case management process to ensure proper service delivery. • Assist partners and vendors as needed with payment and billing issues. • Identify and implement areas for improvement to ensure improved service quality and best practice delivery. • Ensure all operational documentation remain up-to-date and relevant. • Manage third-party vendors as needed. • Manage contract change management as needed. • Assist with the management of the MR-assigned service contracts. • Work with the Service Contract and Software Operations (SCSO) for contract loading, renewals, and service contract change order requests. • Gather and provide Booking Packages to SCSO for contract loading. • Work closely with the Motorola Solutions Program Manager (PM) to provide a smooth transition from project implementation to warranty support and service delivery. • As a part of this process, the ACSM ensures that there are clearly documented support/service expectations and processes for the customer. They seek to understand customer expectations and needs to ensure that their operational requirements are identified, and properly supported, and if not what additional services can be proposed. • Work with customer and field teams to create and/or update existing Customer Support Plans (CSP). • Create customer and service provider Statements of Work. • Execute contract documents and obtain customer purchase orders. • Manage the service contract renewal process for all assigned lower complexity service agreements; including but not limited to customer inventory updates, SOW updates, CSP updates, 3rd party vendor pricing updates/changes, Installation Agreements (write-up, obtain PO, and manage) • Lead and manage the coordination of variation and other change request responses and implementation of approved changes. • Oversee the change implementation into service delivery operations in coordination with customers. • Work with customers on up-sell / cross-sell • Participate in the forecasting of revenue and margin related to Maintenance Agreements, Work Tickets, and Installs. • Achieve the stated on-time contract renewal goal • Achieve stated services growth goal for assigned contracts Specific Knowledge/Skills: • Experience with Salesforce • Basic financial acumen • Computer skills (i.e. MS Office suite) • Customer Satisfaction mindset • Understanding of Oracle / Services Lifecycle tool and Excel is preferred • Strong working knowledge of the Customer Call Center and the Network Operations Center offerings and procedures is preferred • Strong command of communication skills, both oral and written • Ability to communicate with customer IT personnel regarding WLAN and wired infrastructures. Candidate Requirements: • Must be able to obtain background clearance as required by government customer(s) • The ACSM MUST reside in one of the following states: Arizona, Colorado, New Mexico, Nevada, Wyoming, and Utah. Preferences will be given to candidates located in the state of Arizona or Colorado. • The ACSM role requires 25% travel around the state of Arizona and/or Colorado for training purposes. Target Base Salary Range - $60,000 to $70,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-NJ1 Basic Requirements • Bachelor's degree OR 2+ years of experience in one of the following: customer service, customer support, sales support, account management, Motorola services, IT, project management, military experience, or public safety experience. • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements Under 25% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: • Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.
E-Commerce Store Manager (Remote)
Jebwa · Slaton, TX
Are you into the fashion, growth oriented and customer obsessed? We are looking for an e-commerce store manager to be responsible for day to day operations for jebwa.com. Company Jebwa is a fast-growing e-commerce startup based in Bellevue, WA. We are a in mission to be the most trusted destination for the best pre-owned fashion deals. Role Jebwa is hiring a eCommerce Store Manager with a successful track record of managing online stores and deliver outstanding revenue growth and customer satisfaction. The role will report to the General Manager: • Process orders and communicate with customers about order, delivery and after‑sales support • Monitor and manage listing inventory and pricing • Provide timely customer service with ticket management, online chat and over the phone • Handle e‑commerce return cases and payment disputes • Track, report and improve key e‑commerce success metrics • Design promotional programs to support existing customers or to acquire new customers • Collect, analyze and report customer data through surveys and qualitative methods • Collaborate with marketing and engineering teams to implement new eCommerce projects and analyze their effectiveness • Research and develop new product lines; build supplier relationship Required Skills • Bachelor's degree in Business, Merchandising, or a Related Field • 4+ years of online sales experience on a marketplace or direct‑to‑consumer online retail • Proficient in Microsoft Suite (Excel, Office) and Project Management software (Monday.com, Asana) • Excellent oral and written communication skills • Strong organizational skills and the ability to multitask • Startup minded, positive, hands‑on attitude and nimble • Ability to successfully work cross functionally with both internal teams and external vendors • Natural collaborator. Must be willing to set ego aside in order to deliver for our customers • Ability to multi‑task in a fast‑paced entrepreneurial • Self‑starter who can complete tasks and manage multiple projects with minimal supervision Nice‑to‑have's • Previous experience in fashion or luxury industry • Experience or working knowledge of Shopify • Familiarity with HTML and CSS to create and update web pages • An appetite for good design and/or experience with design tools ,e.g.Canva, Photoshop etc. #J-18808-Ljbffr
Entry Level Jobs (Work from home) Amazon XL Warehouse Associate
MaziCTools · Slaton, TX
Entry Level Jobs (Work from home) Amazon XL Warehouse Associate Job ID- 1681You'll be part of the Amazon warehouse team that handles the big stuff - those unique customer orders that weigh over 50 pounds: big screen TVs, furniture, appliances, and more.You'll be trained on how to use technology to handle these heavy bulk items. Even if you haven't been a "power" player before, that won't limit you from gaining valuable job experience because—depending on the site—you may be trained to be a heavy equipment operator, using powered industrial trucks (PIT) such as a forklift or pallet driver.Many shifts will have you at the helm of our power equipment getting orders ready for customers, but other times you'll be on the warehouse floor of our fulfillment centers, sortation centers, or delivery stations working with your teammates, tackling those hands‑on items that need expert handling before they are sent along their delivery route.Duties & Responsibilities Depending on the site, you may operate powered industrial trucks (PIT) that reaches heights up to 40 feet. Equipment training and certification are provided free of cost.Receive, sort, and put away heavy and bulky inventoryLoad boxes into trucks for shipmentUse technology such as computers and smart phonesView prompts on screens and follow direction for some tasksRequired Physical Ability Lift up to 49 poundsUse safe practices and methods to handle products heavier than 50 poundsStand and walk, as well as push, pull, squat, bend, and reach frequently during shiftsUse carts, dollies, hand trucks, and other gear to move items aroundGo up and down stairs (where applicable)Workplace Environment Safety – Your safety is important to us, so we provide protective gear. All teams share safety tips daily.Surroundings – You'll be operating and working around moving machines – order pickers, stand-up forklifts, turret trucks, and mobile carts.Activity – In addition to sitting and standing while operating equipment, some activities may require standing in one place for long periods, walking around, or climbing stairs.Temperature – Even with climate controls, temperatures can vary between 60°F and 90°F in some parts of the warehouse; on hot days, temperatures can be over 90°F in the truck yard or inside trailers.Noise level – It can get noisy at times. We provide hearing protection if you need it.Dress code – Relaxed, with a few rules to follow for safety. Comfortable, closed‑toe shoes are required and protective safety footwear are required in select business units. Depending on the role or location, Amazon provides a $110 Zappos gift code towards the purchase of shoes, in order to have you prepared for your first day on the job.Schedule & Pay Schedule flexibility. Depending on where you work, schedules may include full‑time (40 hours), reduced‑time (30‑36 hours) or part‑time (20 hours or less), all with the option of working additional hours if needed.Shift options. Work when it works for you. Shifts may include overnight, early morning, day, evening, and weekend. You can even have four‑day workweeks and three‑day weekends.Anytime Pay. You can instantly cash out up to 70% of your earnings immediately after your shift (for select employee groups).Requirements Candidates must be 18 years or older with the ability to understand and adhere to all job requirement and safety guidelines in English.#J-18808-Ljbffr
Distribution Center Associate (Picker)
Coca-Cola Refreshments · Slaton, TX
Join our distribution center team as a Warehouse Associate! Handle order picking, loading/unloading, and inventory organization in a fast-paced environment. No experience requiredjust reliability and physical stamina. Competitive pay, weekly checks, and growth opportunities await.
Director of Sales - Mobile Medical Coaches and Imaging Equipment
Envision Radiology · Slaton, TX
Assured Imaging Capital is seeking a Director of Sales for Mobile Medical Coaches and Imaging Equipment Monday - Friday | Position Base Pay Range: $100k base + uncapped commission Sales-based commissions provide additional earning potential beyond base salary Location: Remote — candidate must live near a major airport Summary/Objective: The Director of Sales will expand Assured Imaging Capital's market presence through new business acquisition and strategic partnership development. This is a field-driven, individual contributor role built around face-to-face relationship building, territory development, and in-person engagement with healthcare organizations. This is not a desk-based or primarily virtual sales position. Success requires maintaining a strong in-market presence — conducting site visits, meeting decision-makers in their environments, and building trust across the table. The Director of Sales is responsible for personally driving revenue growth through proactive outreach, territory coverage, and long-term relationship development. Key Responsibilities Business Development & Territory Growth • Proactively identify, pursue, and close new business opportunities across hospitals, health systems, outpatient imaging centers, private practices, and physician groups • Maintain a strong in-market presence through regular in-person meetings, site visits, and client engagement. • Build long-term relationships with executive, clinical, and operational stakeholders • Develop and execute territory strategies that prioritize high-value targets and growth markets • Manage the full sales cycle from prospecting through contract execution Promote the Full Suite of Assured Imaging Capital Offerings • Mobile mammography services utilizing in-house fabricated coaches • Mobile Medical Imaging Coaches available for sale or rental • Sales and service of diagnostic imaging equipment (new and used) • New service and/or product offerings as we develop them Solution Development & Execution • Collaborate with cross-functional teams (clinical, operations, service, and engineering, project management, and fabrication) to design and present tailored imaging solutions • Lead contract negotiations in alignment with company policies, compliance requirements, and established pricing and margin objectives. • Seek out and represent the organization at tradeshows, conferences, and industry networking events • Track all sales and business development activity in Salesforce and provide weekly reporting on pipeline progress and revenue forecasts Independent Sales Ownership • Operate as a senior individual contributor responsible for personal performance • Work autonomously with strong self-direction and accountability • Contribute to team success through collaboration, shared insights, and market intelligence Qualifications Required • 3–5+ years of experience in capital equipment or diagnostic imaging sales (e.g., mammography, CT, MRI, X-ray or similar imaging systems) within the medical imaging industry (OEM – GE, Hologic, Siemens, etc). • Demonstrated success in new business acquisition and territory expansion (“hunter” background) • Demonstrated success in self-generating leads and building a sustainable sales pipeline, with accountability for prospecting, nurturing opportunities, and driving deals from initial outreach through close • Strong understanding of diagnostic imaging modalities such as mammography, CT, MRI, X-ray, and related capital imaging systems, along with healthcare buying processes and reimbursement models. • Excellent interpersonal, negotiation, and in-person relationship-building skills • Experience with CRM tools such as Salesforce • Willingness and ability to travel regularly to support in-person client engagement, site visits, and territory growth. What We Offer • The compensation model emphasizes performance-based commissions, complemented by a base salary. • Participation in the company's Employee Stock Ownership Plan (ESOP), provides employees with an ownership stake and a long-term wealth-building opportunity. • Comprehensive benefits package, including health, dental, and vision insurance. • Opportunities for professional growth and advancement within a rapidly expanding organization. • Supportive and collaborative work environment committed to excellence in patient care and innovation. Assuered Imaging Capital is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by federal, state or local law. Applications for this position are accepted on an ongoing basis; this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.