Associate Customer Support Manager - Arizona or Colorado
Motorola Solutions · Slaton, TX
Job description(tap to read)
Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview It's not just about having the right technology, it's about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 95 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission-critical operations – ensure continuity, enhance productivity and reduce risk – helping achieve peak performance. When every second counts and performance reliability is a must – we are ready and able to serve today, tomorrow and into the future. The primary responsibility of the Associate Customer Support Manager (ACSM) is to effectively and efficiently manage the Lifecycle Service (LCS) business for their assigned customer contracts and ensure customer satisfaction with Motorola Solutions Public Safety Customers. The LCS business is a combination of forecasting, proposing new services and contract renewals and building relationships with customers and subcontractors. Ensuring customer satisfaction involves proper delivery and execution of service contracts. If any service is not being performed up to contracted specifications or a process is not producing the correct results, the ACSM will become involved and find a solution. Job Description The ACSM is responsible for the overall success of and the relationship between the Customer's Operation, Motorola Subcontractors, and Motorola Solutions within the T7 Territory which includes the following states: Arizona, Colorado, New Mexico, Nevada, Wyoming and Utah. Preferences will be given to candidates located in the state of Arizona and Colorado. Key responsibilities include: • Provide customers a single point of contact for customer management and ensure service delivery and Service Level Agreements (SLA) compliance. • Work with customers to discuss concerns and drive corrective actions to closure. • Manage and maintain services scope as per services contract and ensure customers understand their obligations in regard to service deliverables. • Ensure that customers receive appropriate and timely reporting as required by the Services Contract. • Manage sub-contractor's deliverables and adherence to agreed scope and outcomes. • Manage product quality issues as needed (FSB'S) • Engage in the case management process to ensure proper service delivery. • Assist partners and vendors as needed with payment and billing issues. • Identify and implement areas for improvement to ensure improved service quality and best practice delivery. • Ensure all operational documentation remain up-to-date and relevant. • Manage third-party vendors as needed. • Manage contract change management as needed. • Assist with the management of the MR-assigned service contracts. • Work with the Service Contract and Software Operations (SCSO) for contract loading, renewals, and service contract change order requests. • Gather and provide Booking Packages to SCSO for contract loading. • Work closely with the Motorola Solutions Program Manager (PM) to provide a smooth transition from project implementation to warranty support and service delivery. • As a part of this process, the ACSM ensures that there are clearly documented support/service expectations and processes for the customer. They seek to understand customer expectations and needs to ensure that their operational requirements are identified, and properly supported, and if not what additional services can be proposed. • Work with customer and field teams to create and/or update existing Customer Support Plans (CSP). • Create customer and service provider Statements of Work. • Execute contract documents and obtain customer purchase orders. • Manage the service contract renewal process for all assigned lower complexity service agreements; including but not limited to customer inventory updates, SOW updates, CSP updates, 3rd party vendor pricing updates/changes, Installation Agreements (write-up, obtain PO, and manage) • Lead and manage the coordination of variation and other change request responses and implementation of approved changes. • Oversee the change implementation into service delivery operations in coordination with customers. • Work with customers on up-sell / cross-sell • Participate in the forecasting of revenue and margin related to Maintenance Agreements, Work Tickets, and Installs. • Achieve the stated on-time contract renewal goal • Achieve stated services growth goal for assigned contracts Specific Knowledge/Skills: • Experience with Salesforce • Basic financial acumen • Computer skills (i.e. MS Office suite) • Customer Satisfaction mindset • Understanding of Oracle / Services Lifecycle tool and Excel is preferred • Strong working knowledge of the Customer Call Center and the Network Operations Center offerings and procedures is preferred • Strong command of communication skills, both oral and written • Ability to communicate with customer IT personnel regarding WLAN and wired infrastructures. Candidate Requirements: • Must be able to obtain background clearance as required by government customer(s) • The ACSM MUST reside in one of the following states: Arizona, Colorado, New Mexico, Nevada, Wyoming, and Utah. Preferences will be given to candidates located in the state of Arizona or Colorado. • The ACSM role requires 25% travel around the state of Arizona and/or Colorado for training purposes. Target Base Salary Range - $60,000 to $70,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-NJ1 Basic Requirements • Bachelor's degree OR 2+ years of experience in one of the following: customer service, customer support, sales support, account management, Motorola services, IT, project management, military experience, or public safety experience. • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements Under 25% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: • Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.
Educational Diagnostician
Charlie Health · Slaton, TX
Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role Charlie Health is hiring exceptional candidates with a Masters degree in mental health and previous work experience facilitating groups to provide remote, telehealth services to our adolescent and young adult clients. We're eager to work with forward-thinking mental health professionals to enhance our programming and provide the best possible care to our clients. People know Charlie Health for our warm and empathetic clinical team. While each individual clinician has their own interests, expertise, and style, we require all team members to be well versed in a variety of modalities. Our clients are struggling to cope with underlying mental health issues and benefit from therapists that are sophisticated and relational. Successful candidates are committed to bettering the mental health of their clients, along with being adept at self-care, ensuring they are prepared to give their best every day to address the youth mental health crisis. Responsibilities Complete all Onboarding requirements within 2 weeks of start date Meet with your assigned Charlie Health Group Quality Supervisor or Group Quality Director at a minimum of 1x/month for required check-in Respond to all email and Slack communication promptly (within 48 hours of receiving a communication) Review the curriculum aligned to group assignment prior to group start time Arrive ~10 minutes early to scheduled group time and facilitate all groups for the entirety of the hour Facilitate groups following Charlie Health best practices and using assigned and most up to date Charlie Health curriculum Facilitate groups across age groups and cohorts, including Integrative curriculum, Support Staffing and Wellness Hour as needed Foster client engagement and group cohesion throughout the session, encouraging client participation and fostering camera-on culture Following all operational policies and procedures as indicated by Charlie Health best practices Participate in collaborative Treatment Team (Tuesdays) and Group Supervision (every other Friday) with your assigned Charlie Health Group Quality Supervisor or Group Quality Director, peers and other Clinical Leadership team members Work collaboratively and respectfully across the care team including with Primary Therapists, Care Experience Specialists and Care Coaches Communicate clearly, professionally, and promptly with all clients, staff, families, agencies, and referents Monitor your treatment documentation to ensure all of your notes are completed within required 24 hour timeframe and meet agency and professional standards per DHCS and The Joint Commission standards Maintain and model professional ethics, including appropriate boundaries and confidentiality Other duties as assigned Requirements Must be available during late afternoons and evenings on weekdays (3-8pm MT on Monday to Thursday) and on Saturdays to meet the schedules of our adolescent and young adult clients Master's degree in mental health or related field required (see below for full list) Experience working with youth and young adults Well versed in a variety of modalities and feel confident integrating them into your treatment approach (DBT, CBT, EMDR, MI certification is a plus) Passionate about the benefits of group treatment and skilled in conducting group treatment Ability to work effectively in a team Creative and engaging, especially over video! The technical ability to run effective telehealth sessions Reliable WIFI connection when meeting with clients Familiarity with and willingness to use cloud-based communication software—Gmail, Slack, Zoom, Dropbox–in addition to EMR and outcomes survey software on a daily basis Part time 1099 role Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. Eligible Master's Degrees: Master of Science (M.S.) in Mental Health Counseling Master of Arts (M.A.) in Counseling Psychology Master of Social Work (M.S.W.) with a concentration in Mental Health Master of Science (M.S.) in Clinical Mental Health Counseling Master of Arts (M.A.) in Marriage and Family Therapy Master of Arts (M.A.) in Clinical Psychology Master of Science (M.S.) in School Counseling Master of Science (M.S.) in Rehabilitation Counseling Master of Science (M.S.) in Applied Developmental Psychology Master of Arts (M.A) in Education (with experience in behavioral health) Master of Education (Ed.M) (with experience in behavioral health) Based on the nature of this role, you will need to complete several state background checks for clearance to see clients. Florida requires a fingerprint based background check, with more information found here . Please note that the cost for this background check will be paid for in full by Charlie Health. LI - Remote Our Values Connection: Care deeply & inspire hope. Congruence: Stay curious & heed the evidence. Commitment: Act with urgency & don't give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.aa415a4b-8b21-40fc-a65c-70d2b25ca29a
Field Service Technician
Crown Equipment · Slaton, TX
Field Service Technician Location: San Antonio, TX, US, 78219 Company Description: Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere. At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. We support our employees and their professional goals because an investment in our people is an investment in our future. In fact, throughout Crown's history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have traveled their career paths with them. From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward. We are seeking knowledgeable customer focused auto, diesel, aircraft, or forklift technicians to join the Crown team. Job Duties: • Troubleshoot, diagnose and repair Crown and all other makes of lift trucks. • Perform all assigned planned maintenance on customer lift trucks. • Maintain a service van and its inventory. • Process paperwork after completion of each job. Minimum Qualifications: • Less than 2 years related experience • High school diploma or equivalent • Valid driver's license, good driving record, and ability to safely operate lift trucks. Preferred Qualifications: • Good mechanical and electrical aptitudes, knowledge of electrical/electronic systems and hydraulics and internal combustion engines, and the ability to read and understand electrical and hydraulic schematics. • Good written/verbal communication and customer care skills. • Technical degree, previous lift truck repair, welding experience, and knowledge of various types of testing equipment preferred. • Familiar with tools and equipment such as common hand tools, electrical/air tools, torch, arc welder and various types of testing equipment. • Ability to read and understand service manuals, plan, and follow-through. Work Authorization: Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please. Compensation and Benefits: Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more. Crown also offers Service Technicians: Award-Winning Service Training Company Vehicle for Field Service Technicians Tool Insurance No Flat Rate 40 Hours Per Week plus Overtime Uniforms Specialty Tools Primarily 1st Shift Career Advancement Opportunities EOE Veterans/Disabilities
Dispatcher Not a Remote Position
Bellowsservice · Slaton, TX
Overview Bellows Plumbing, Heating, Cooling and Electrical is actively searching for a highly motivated, confident dispatcher. The Dispatcher is a crucial role and will be part of a team of 5 Dispatchers with the goal of maximizing scheduling so that we are continuously exceeding customer demands and satisfaction. Must be able to utilize creative thinking, strategic planning skills and teamwork to ensure all customers receive superior service. The ideal candidate will be able to enthusiastically rise to a challenge and coordinate a complex schedule that is very dynamic and always subject to conflict and change. We are looking for someone who is able to think outside the box and make quick decisions, but who can also work as part of a team to ensure we are providing outstanding customer service. Hours: Full time, 40 hours per week. Monday through Friday 7:30 am - 4 pm. Primary responsibilities • Dispatching installers or service technicians to jobs • Scheduling and monitor service requests, emergency calls and multi-day installs • Main point of contact for field staff and customers • Provides support and guidance to team of 8 - 20 field staff • Collaborates with internal staff to assure efficiency and optimization Additional Responsibilities • Must have a willingness to train and provide back up to other dispatchers • Schedule jobs based on customer issue, tech specialty and geographic efficiency • Make outbound calls to customers to schedule appointments and installs • Maintains records and monitors records and debriefs via Service Titan • Effectively communicate job information to technicians and installers Qualifications • HVAC, electrician or plumbing dispatch experience preferred • Strong previous customer service experience • Able to work with very minimal supervision • Ability to interact well with all employees and perform as a team player is essential • Possess excellent communication skills and maintain a pleasant, friendly demeanor • Possess strong attention to detail and able to multi-task • Have strong computer and tech ability. Computer and various software applications are used throughout the day. • Must be a fast learner with new technology and software applications About the company and equal opportunity We are Bellows Plumbing, Heating, Cooling & Electrical a multiple recipient of 5000 Fastest Growing Company for several time winner of 'Best of Santa Cruz'. We care about our customer and we care about our team. Come work for a company that respects its employees for their individual talents and abilities! We are looking for amazing people to join our team. Check us out at www.bellowsservice.com. Bellows Plumbing, Heating, Cooling & Electrical is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. #J-18808-Ljbffr
Distribution Center Associate (Picker)
Coca-Cola Refreshments · Slaton, TX
Join our distribution center team as a Warehouse Associate! Handle order picking, loading/unloading, and inventory organization in a fast-paced environment. No experience requiredjust reliability and physical stamina. Competitive pay, weekly checks, and growth opportunities await.