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Store Manager

Hot Topic · Des Moines, IA

Full-timeRetailPosted This week
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Job description(tap to read)

At Hot Topic, we're passionate about a few things: music, pop culture, and creating the most amazing in-store experience for our customers and employees.We're on the search for a Store Manager that will be at the forefront of bringing the fandom to life. You'll lead the store in achieving store objectives with regards to hitting sales targets, recruiting, development, and performance management. You'll be a retail maverick that can handle anything that comes your way. You'll be a believer in developing talent and providing the best customer service in the mall. In short, you're a superhero.What You'll Do Ensure that your store achieves the sales plan and/or comp sales goals. It's not all about the Benjamins, but then it kind of isRecruit, develop, and retain a super collaborative and passionate team to run your store alongside youYou're the leader of the band, and you love to create buzz and customer engagement through staying connected on social media, store web applications, and clientelingLead an operationally sound business; you'll bring the right balance of organizational structure, delegation & autonomy, and customer first selling practicesKeep watch (like the Night's Watch) on shrink/loss prevention, payroll hours, schedules, and external factors that will affect businessCollaboratively communicate with retail leadership and HQ partners on trends & customer feedbackRun sales reports and use data to help guide your strategy to hit sales targetsYou've got the keys to the kingdom, and you're not afraid to use them! You're willing to adapt to new technologies, communicate company policies & procedures, and control supply ownership (spending only as needed)Deliver the goods - you'll merchandise the store in a compelling way, leveraging planograms as a guide, while launching all promos on timeEvery Fellowship needs a Gandalf! Ensure that you're continually building a bench of equally talented, passionate staff through mentorship, recognition, and feedbackWhat You'll Need At least 1-2 years of retail store management experience; you'll have skills to pay the bills: communication, recruiting, and operations (payroll, reporting, scheduling, merchandising)A high school diploma or GED equivalent. If you have a degree, even betterRoll with the punches! Retail is a fast-changing industry and you like catching curveballs thrown your wayOpen-minded and inquisitive regarding pop culture fandoms & music trendsThe usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds#J-18808-Ljbffr

$80k–$159k/yr

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Worldwide · Des Moines, IA

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Kwik Trip logo

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Kwik Trip · Des Moines, IA

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NewCustomer Service
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Fortify Companies logo

$17–$19/hr

Client Services Intake and Dispatch Coordinator

Fortify Companies · Des Moines, IA

People call us on their worst days. A burst pipe, a flooded basement, water where it should not be. When that call comes in, you are the first voice they hear and the person who sets everything in motion. As a Client Services Intake and Dispatch Coordinator at Rytech Restoration, you are the operational hub that connects our customers to our teams and keeps every job moving from that first call to the final update. About Rytech Restoration Rytech Restoration is a trusted name in residential and light commercial property restoration. Our local teams handle water damage, mold remediation, and property recovery with care and professionalism. As part of Fortify Companies, we are part of a growing family that is redefining property protection, from prevention to restoration, across markets nationwide. Hours: 11-am 8pm EST What You'll Do You will be the voice customers hear first and the engine that keeps our operations running. Day to day, that looks like this: ▪ Manage incoming call queues and provide professional, empathetic service to customers during high-stress situations ▪ Assign and dispatch service requests to technicians via email and internal platforms ▪ Accurately enter and update assignments, notes, and scheduling details across multiple systems ▪ Track job status and ensure timely updates, including inspection schedules and completion milestones ▪ Proactively follow up on assignments, including addressing delays, rejections, or missing information before they become problems ▪ Communicate clearly with technicians, vendors, customers, and internal teammates throughout each job ▪ Maintain detailed, organized documentation so everyone on the team has the visibility they need ▪ Identify gaps or inefficiencies in workflows and flag them for improvement ▪ Perform other duties as assigned to support the needs of the team and business Required: ▪ High school diploma or equivalent ▪ 1 or more years of customer service, dispatch, or administrative experience ▪ Excellent written and verbal communication skills ▪ High attention to detail and accuracy in data entry and documentation ▪ Ability to manage multiple priorities in a fast-paced, high-volume environment ▪ Comfortable navigating multiple software systems and email platforms at the same time Preferred: ▪ Experience in restoration, insurance claims, dispatch, or call center operations ▪ Familiarity with CRM or job management platforms ▪ Experience handling escalations or service recovery situations You Will Thrive Here If You Are ▪ Someone who stays calm and focused when the volume picks up ▪ A self-starter who takes ownership and does not wait to be directed ▪ Detail-oriented in a way that matters: you get it right the first time, every time ▪ Energized by work that has a visible impact on real people having a tough day ▪ A strong communicator who can shift tone and approach depending on who you are talking to ▪ A role with real impact: you are helping people through some of the hardest moments of their lives ▪ The stability of a 30-year-old company with the energy of a growing national brand ▪ Career growth across multiple companies and markets under the Fortify umbrella ▪ A team that values plain talk, hard work, and doing right by our customers ▪ Pay range: $17 to $19/hr, with competitive benefits ▪ The chance to be part of something new: we are building the future of property protection, and your voice matters here Ready to Join Us? If you are ready to be the person who keeps things moving and helps people on their hardest days, we want to hear from you. Apply today and let us show you what it means to be part of the Rytech team. Equal Opportunity Employer Rytech Restoration is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

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Client Success Lead Remote, Weekly Pay & Mentorship

Globalelitecareers · Des Moines, IA

Globalelitecareers is seeking client-facing professionals to support clients through virtual consultations and solution guidance. You will assess needs, share knowledge, and build lasting relationships with accuracy and care. This role offers weekly pay, mentorship, full training, and access to leading tools. You will work from home with web conference presentations, and interviews are conducted via Zoom. #J-18808-Ljbffr

Weekly payRemoteFull-timeHealthcare - Allied Health
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