Sales Operations Manager - Governance Specialist

Job DescriptionADP is hiring a Sales Operations Manager – Governance Specialist as part of the Sales Enablement team within Worldwide Commercial Operations.Defines AI content guardrails, risk, controls, compliance, workflows, and escalation paths.**This is a hybrid position, 3 days per week in the office and 2 days per week from home. Qualified candidates must live within commutable distance to one of our commercial offices and be willing to work on a hybrid schedule.**Role Purpose:Ensures all AI-generated outputs meet legal, compliance, and brand standards while maintaining safe and ethical AI practices.Defines governance frameworks, risk controls, and escalation paths for AI-generated content.Builds trust and scalability by embedding compliance into AI workflows.Key Focus Areas:AI content compliance and risk managementGovernance frameworks and approval workflowsBias, hallucination, and data privacy risk mitigationPolicy definition and enforcementCore Deliverables:Governance policies and compliance frameworks for AI outputsApproval and escalation workflows for sensitive contentRisk audit findings and mitigation recommendationsDocumentation for traceability and version controlWays of Working:Partners with legal and compliance teams to define standardsConducts audits and monitors for risk signals in AI outputsImplements approval layers and human-in-the-loop processesEducates stakeholders on governance requirements and best practicesCross-Functional Partnerships:Legal, compliance, and security teams for regulatory alignmentAgent Enablement and Orchestration teams for workflow integrationPrompt Engineer to embed guardrails into promptsSales and enablement teams for adoption and awarenessSuccess Metrics:Compliance adherence and reduction in risk incidentsAudit pass rates and governance coverageTrust in AI-generated outputs across stakeholdersEffectiveness of escalation and approval processesRole Interdependencies:AI Messaging Specialist identifies quality and risk signalsPrompt Engineer embeds guardrails into promptsAgent Enablement and Orchestrator implement governance in workflowsGovernance Specialist owns policy, compliance, and risk managementQualifications:Experience in compliance, risk management, legal operations, privacy, security governance, content governance, or regulated communicationsStrong understanding of AI risks such as hallucination, bias, privacy exposure, unsupported claims, data leakage, and inaccurate personalizationAbility to design clear approval tiers and escalation pathsExperience writing policies, standards, procedures, or governance documentationStrong collaboration skills with Legal, Compliance, Security, Product, Enablement, and SalesAbility to balance risk reduction with business usabilityExcellent communication and training skillsFamiliarity with NIST AI RMF, responsible AI frameworks, privacy frameworks, or model risk managementExperience with GDPR, data privacy, financial services, HR technology, or regulated customer communicationsExperience auditing content, systems, or AI outputsExperience designing human-in-the-loop controlsFamiliarity with logging, traceability, version control, and exception managementJob RequirementsN/A#LI-JC1#LI-HybridJob DetailsJob Type: Full-TimeCategory: OperationsSalaried: Salaried