Contact Center Representative I
AdventHealth · Altamonte Springs, FL
Job description
Builds relationships with patients, consumers, and co-workers via telephone or Microsoft Teams. Meets daily, weekly, and monthly qualitative and quantitative performance metrics. Trains effectively in multiple and complex scheduling processes. Accurately schedules patients for medical office visit appointments and hospital procedures. Transfers callers to appropriate departments or locations when necessary. Knowledge, Skills, and Abilities: Proficient with computer programs: Email, PowerPoint, Excel, Word. [Required] Demonstrates interpersonal skills by effectively communicating with all levels of management, staff, and outside vendors and patients. [Required] Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multitask. [Required] Ability to deal with data that is of a sensitive and confidential nature. [Required] Ability to work independently and in a team environment. [Required]Education: High School Grad or Equiv [Required]Field o...
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