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Sr. Workers' Compensation Claims Specialist, Supervisor (REMOTE)

Holmes Murphy · West Des Moines, IA

Sr. Workers' Compensation Claims Specialist, Supervisor We are looking to add a Sr. Workers' Compensation Claims Specialist, Supervisor to join our Creative Risk Solutions team. The ideal candidate will have jurisdictional experience in multiple states. This team member will providehigh quality claims handling oversight and expertise for all CRS customers on litigated and complex claim situations. This includes assisting staff supervised with investigating, communicating, evaluating, and resolving claims utilizing the CRS Best Practice of Claim Handling. Assisting claim staffwith goals, career pathing, and ensuring engagement. Essential Responsibilities Claims Management: • Adjudicate claims during staffing shortages, investigate, and negotiate settlements per "Best Practices for Claims." • Monitor and document claim files, focusing on Coverage, Investigation, Reserves, Plan of Action, Legal, and Medical Management. Recommend adjustments as needed. • Research and respond to questions and complaints from insureds, claimants, agency partners, and fronting carriers. • Discuss complex claims and coverage issues with clients, addressing any inquiries. • Maintain communication with customers and fronting carriers per "CRS Communication Expectations" and "Reportable" file guidelines. • Assist staff in managing litigation claims, ensuring timely responses and protecting the interests of insured and carriers. Management Responsibilities: • Ensure appropriate staffing, including hiring and terminations. • Coach team members on workflow, processes, customer service, and client consulting. • Conduct performance reviews, set goals, and hold employees accountable. • Foster career development and manage timesheets and compensation decisions. Team Coordination: • Facilitate regular team meetings and attend enterprise and leadership training. • Coordinate training and maintain standardized processes for quality service. • Provide backup assistance as needed. Additional Responsibilities: • Conduct monthly performance meetings and quarterly team meetings. • Set and monitor annual goals for staff. • Participate in round tables, claim reviews, and Risk Control Workshops. • Mediate between insured and insurance company, addressing coverage issues and large loss reporting. • Analyze performance data to implement necessary changes. • Review all files at least every 90 days. Qualifications • Education: High school diploma; college degree preferred. Technical designations encouraged, such as AIC and CPCU. • Experience: 5+ years of adjusting property and casualty claims, including litigated claims. Prior agency, loss control or carrier experience preferred. Prior supervisory experience preferred. • Licensing: Active state specific Workers Compensation License required or the ability to acquire license within three months of hire. • Skills: Extensive knowledge of General and Auto Liability or Workers Compensation coverages and application in job duties, proficient in claims processing procedures, knowledge or ability to learn multiple state insurance regulations; pass state licensing exams. • Technical Competencies: An ideal candidate will have a strong grasp of claims principles, practices, and insurance coverage interpretation, contributing to workflows and adhering to compliance requirements. They will prioritize problem-solving, actively foster relationships, and collaborate to deliver impactful solutions and a world-class client experience. Creative Risk Solutions is a leading provider of innovative risk management solutions. We specialize in delivering customized claims management, loss control, and risk consulting services to our clients. Our team is dedicated to excellence, integrity, and creating value for our clients through proactive risk management strategies. In addition to being great at what you do, we place a high emphasis on building a best-in-class culture. We do this through empowering employees to build trust through honest and caring actions, ensuring clear and constructive communication, establishing meaningful client relationships that support their unique potential, and contributing to the organization's success by effectively influencing and uplifting team members. Benefits: In addition to core benefits like health, dental and vision, also enjoy benefits such as: • Paid Parental Leave and supportive New Parent Benefits • Company paid continuing Education & Tuition Reimbursement • 401k Profit Sharing • Generous time off practices in addition to paid holidays • Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you • Inclusion & Belonging Programs • Consistent merit increase and promotion opportunities • Discretionary bonus opportunity The salary range for this role is $75,000– $125,000. Compensation is based on several factors, including, but not limited to, education, work experience and industry certifications. In addition to your salary, Holmes Murphy offers a comprehensive total rewards program including annual bonuses, total wellbeing benefits and support for professional development. Holmes Murphy & Associates is an Equal Opportunity Employer.

UPS is seeking Package Delivery Drivers to safely operate delivery trucks and deliver packages to residential and commercial customers on an assigned route. Drivers are responsible for loading and unloading packages, following a scheduled delivery route, operating a UPS delivery vehicle, and providing excellent customer service during deliveries and pickups. Drivers must be comfortable driving a delivery truck, and some locations may require the ability to drive a manual transmission delivery vehicle. This position requires passing a Department of Transportation (DOT) physical exam and maintaining a valid driver's license with a clean driving record in accordance with UPS and DOT regulations. This position typically pays $45 per hour or more for full-time UPS package delivery drivers, with additional overtime pay available during peak seasons.Drivers are responsible for meeting daily delivery quotas, using handheld scanners to track and confirm deliveries, following all UPS safety procedures, lifting and carrying packages, and maintaining a professional appearance while representing UPS. Drivers must follow company guidelines regarding safe driving practices, package handling procedures, delivery confirmation procedures, and customer interaction standards.Full-time UPS employees may be eligible for benefits including medical, dental, and vision insurance, pension plan, 401(k), paid vacation, paid holidays, overtime opportunities, and union-negotiated wage increases. UPS drivers may also receive overtime pay, peak season bonuses, and route bid opportunities based on seniority.

Job DescriptionThe Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients.

If you are looking for outstanding pay, flexible part-time, full-time and seasonal schedules, plus benefits for you and your family, the Amazon Customer Service Team has you covered! As an Amazon Customer Service Rep, you'll: Act as the first point of contact for customers by answering their queries