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General Manager

Krystal Restaurant · Shelbyville, TN

Full-timeHospitality - Food ServicesPosted New
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Job description(tap to read)

Restaurant General Manager Our Restaurant General Managers balance being a great leader with delivering WOW service to our guests. Krystal GMs understand the importance of providing great energy for restaurant teams and the guest, while focusing on restaurant operations. Our leadersfocus their time in developing people, creating great guest experiences, being a brand champion, business planning and maintaining the facility. Benefits/Perks: • Free Food (yes, FREE) • Paid Vacation • Medical Benefits • Future Leaders Program • Flexible Schedules • Holiday Closures • Competitive wages • Period bonus Responsibilities & Requirements: Develop People Lives People First promise to welcome, include, grow and celebrate each team member and consistently exhibits PRIDE values (Promote teamwork, Respect everyone, Impress customers, Deliver Results and Exemplify Integrity) • Creates a great energy in the restaurant and sets the team up for success • Empowers the team through Yes I Can • Communicates effectively and engages the team in regular huddles • Coaches and motivates the Shift Leaders, Assistant Managers and the team • Recruits and develops top grade talent • Demonstrates commitment to goals and inspires others to deliver excellent performance • Recognizes the team with U-Rock and Fresh, Friendly and Fast recognition tools • Serves those they lead through behaviors, actions and decisions Create Great Guest Experiences Creates a fresh, friendly and fast service experience so good the guest can't wait to come back to Krystal • Serves as a role model to create WOW guest experiences • Sets clear expectations and creates a welcoming work environment • Takes actions to solve and celebrates guest feedback • Regularly observes the team and operations from the guest perspective and celebrates or coaches accordingly Brand Champion Serves as the face and voice of the brand in the restaurant and community • Serves as the local representative of Krystal to the community and grow sales by sponsoring local marketing or participating in events • Builds and leverages community relationships to drive business and maximize catering program opportunities in the community • Champions and implements company-wide promotions, product launches and product samplings • Ensures the team executes and measures the impact of local promotions Business Planning Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals • Responsible for developing and maintaining Krystal 9 operating systems • Develops sales forecast and creates schedules to ensure Quality, Service and Cleanliness will be met • Monitors business: previous day numbers, schedules, cash shortage concerns, and HACCP Logs • Reviews inventory efficiencies to create product (truck) orders • Reviews inventory and evaluates food costs • Controls food and equipment inventory, conducts daily and weekly inventory counts and keeps inventory records • Creates, communicates, implements and follows up on operations and financial action plans. • Analyzes sales and labor results throughout and after each shift • Maintains Brand operating standards for product procedures, cleanliness standards and service expectations Maintain Facility Ensures the restaurant is a safe, sanitary and appealing place for everyone • Monitors and maintains compliance with health, safety, cleanliness, security and fire policies, standards and regulations. • Identifies problems, conducts high-level troubleshooting and seeks repair(maintenance) support for restaurant equipment to ensure equipment is operational Required Knowledge, Skills and Abilities • Excellent people leadership and guest service skills required • Ability to work in a fast paced environment • Ability to communicate effectively with guests, team members and Above Restaurant Leaders • Ability to resolves issues in compliance with Krystal standards • Available to work all shifts, weekends and holidays Education and Experience • Must have high school diploma or equivalent • Minimum of 3 years management experience Physical Demands • Must be able to lift up to 50 pounds of force frequently to move objects • Ability to carry products/boxes and miscellaneous items weighing no more than 50 pounds • Consistently handles product preparation • Ability to kneel and follow proper lifting procedures • Consistently lifts for product preparation, stocking and inventory

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Customer Service Associate As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges. Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules. • Make your well-being a priority with multiple top-tier health insurance options. • Explore educational opportunities with Lowe's tuition assistance program. • Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program. • Gain extra savings with a 10% Associate Discount. • Learn new trade skills with our Track to the Trades program. As a Customer Service Associate, you will welcome customers to Lowe's and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met. While you will spend most of your time listening to customers, answering questions, and organizing merchandise, your daily responsibilities may vary by department. Customer Service Associates work in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. Key Responsibilities • Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service. • Assist customers with locating and handling merchandise • Down stock merchandise by looking for empty areas on shelves and replenishing supplies • Process orders and deliveries accurately so customers receive merchandise as expected and on time • Cross-functionally train in other areas of the store to help deliver the best customer service • Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds) • Guide customers through shopping or checkout • Complete other duties as assigned Minimum Qualifications • 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information • 6 Months Experience using common retail technology, such as smart phones and tablets • Reading, writing, and performing basic arithmetic (addition and subtraction) • Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties • Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation Preferred Qualifications • 6 months of Retail and/or customer service experience • Bi-lingual skills • Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials) Lowe's commitment to growth and teamwork extends to the community as well. To better equip our stores and serve our communities, we strongly encourage bilingual, military, and veteran talent to apply and join our team. This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores. Working Conditions Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment. Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker. Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

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