Lead Retail Customer Service Associate
FedEx Office · Owasso, OK
Job description(tap to read)
POSITION SUMMARY: The Lead Consultant is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant's time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues. GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) • Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers • Manages production flow to ensure all production orders are done right and on time • Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs • Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management • Sets up complex orders and performs multiple tasks at the same time • Responsible for ensuring quality during and after production process • Ensures communication among shifts • Coordinates pick-up and delivery of customer orders • May provide leadership to team members on an assigned shift • Assists in the training of store team members • Collates, sorts and organizes customer orders • Operates the Point of Sale terminal (POS), handles financial transactions and makes change • Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits • Follows instructions of supervisors and assists other team members in performing store functions • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures • Secondary responsibility for coordination of all shipping related services and activities, to include: • Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates • Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services • Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels • All other duties as needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS: • High school diploma or equivalent education • 2+ years of specialized experience • Excellent verbal and written communication skills • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook ESSENTIAL FUNCTIONS: • Ability to stand during entire shift, excluding meal and rest periods • Ability to move and lift 55 pounds • Ability, on a consistent basis, to bend/twist at the waist and knees • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time • Ability, on a consistent basis, to work with minimal supervision • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position MINIMUM QUALIFICATIONS AND REQUIREMENTS: • High school diploma or equivalent education • 2+ years of specialized experience • Excellent verbal and written communication skills ESSENTIAL FUNCTIONS: • Ability to stand during entire shift, excluding meal and rest periods • Ability to move and lift 55 pounds • Ability, on a consistent basis, to bend/twist at the waist and knees • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time • Ability, on a consistent basis, to work with minimal supervision • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Preferred Qualifications: Pay Transparency: Pay: Additional Details: For details on our comprehensive benefits, click here. Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility. • Applies Quality concepts presented at training during daily activities. • Supports FedEx Office Quality initiatives. FedEx Office is an Equal Opportunity Employer including, Vets/Disability. • Know Your Rights • Pay Transparency FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. For more information, click here.
OTR HazMat Company driver (W-2) Job in Owasso, OK by Benefit Trucking
Benefit Trucking · Owasso, OK
We prioritize safety and driver well-being on every mile.
Grocery Delivery Driver
DoorDash · Owasso, OK
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th
Medical Assistant / Multi-Specialty Owasso
Utica Park Clinic Owasso 2nd Floor Specialty · Owasso, OK
Overview: Join our team as a day shift, full-time, Medical Assistant (MA) in Owasso, OK. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better • Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. • People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. • Make Healthcare Better: We use advanced technology to support our team and enhance patient care. Get to Know Your Team: • Utica Park Clinic, founded in 1982, is a multi-specialty medical group with more than 300 employed physicians and advanced practice providers representing over 25 specialties across 80 plus clinics in Oklahoma. Learn About a Day in the Life of a Medical Assistant: Responsibilities: The Medical Assistant provides superior patient care and performs administrative and delegated clinical tasks that support patients in a clinic-based environment as part of a care team led by the physician and/or advanced practice provider. • Enters, maintains, and reports all medical history, medical coding, and files claims using an Electronic Medical Record (EMR). • Patient visit support that may include: Greeting patients, and escorting patient to exam room and/or taking patients' vital signs, and other applicable medical information to effectively support the reason for the patients visit and recommended treatment. • Sterilizes and prepares medical instruments. Ensures patient exam rooms are disinfected, orderly, and ready for incoming patients. Provides patients with privacy, comfort, safety and hygiene. • Assists in maintaining inventory and stocking supplies, instruments and equipment for all exam rooms. • Maintains appropriate paperwork for inventory control and reviews orders received for completeness. • Addresses and requests referrals and other insurance authorizations in addition to passing along patient information for prescription, x-ray or lab requisitions to necessary parties. This includes calls to pharmacies, hospitals, and labs. Qualifications: Job Requirements: • High school diploma or GED equivalent. • Basic Electronic Medical Record (EMR) and Microsoft Office knowledge. • BLS certification must be obtained within 14 days of hire or transfer into the role and prior to providing direct patient care. Preferred Job Requirements: • Associate's degree. • Graduate from an accredited medical assistant/medical technologist school/program or two years of MA experience. • Current national certification as a Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA).
Assistant Store Manager - Chico's
Chico's FAS · Owasso, OK
Assistant Store Manager Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality. The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the mostamazing place to work, learn, and grow! Functional Responsibilities Performance Culture • Analyzes sales reports and KPIs to determine the needs of the business; In partnership with Store Manager, executes in store business and sales strategies. • Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards. • Controls payroll and supply budget. • Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review and payroll accuracy documents, and merchandise flow processes. • Performs all financial activities effectively and in accordance with policy, including cash handling and reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy. • Ensures compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training to reinforce proper controls. • Administers all operational process including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories. • Ensures visual presentation, organization, and facility maintenance are representative of the Brand. • Develops a high performance culture, motivating sales team to meet assigned sales and productivity goals. • Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store. • Trains, coaches and assists with locate fulfillment and selling. Building High Performing Teams • Motivates and inspires store team, developing a shared vision while modeling core values. • Promotes an inclusive, collaborative approach to problem solving. • Communicates with store teams and Store Manager to effectively lead positive change. • Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set. Customer Experience • Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience. • Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires. • Ensures prompt resolution of customer concerns. • Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations. • Ensures team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up. Talent • Assists in recruiting, hiring and developing a high performing team. • Supports, implements, and provides follow-up for all training programs, seminars, etc. • Assesses and coaches store team on performance. • In partnership with the SM, resolves human resources issues in a timely and effective manner. • Drives associate and team engagement by recognizing and rewarding employees for outstanding performance. • Ensures that store team adheres to all employment practices and policies. Other duties as assigned. This position may be found in multiple brands. Some duties may vary from brand to brand. Qualifications • High School diploma or equivalent • 2+ years of retail management experience preferred • Must be 18 years of age or older • Excellent communication, verbal, and written skills • Able to learn or adapt to technology provided by the company • Proven excellent customer service skills with statistical track record in all areas of sales and leadership • Strong organizational skills and ability to multi-task in a fast-paced environment • Strong leadership qualities, training and team building skills • Knowledge of administrative aspects of store operations • Able to communicate with customers and staff • Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required Physical Requirements • Constant Walking/Standing- 67-100% of 8-hour shift • Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift • Frequent Climbing- 34%-66% of 8-hour shift Due to our growth, we are always accepting applications for top talent to join our store teams. When we do have an open position, we will review your application to determine if your qualifications are a match with our position requirements. You may apply to any location or position at any time; however, the position to which you apply may not currently be open. Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance. Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.