Mom's Meals logo

$18/hr

Bilingual Customer Service Representative

Mom's Meals · Urbandale, IA

Full-timeCustomer Service/Call CenterPosted New
Apply now →
Job description(tap to read)

Company Overview Mom's Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide since 1999. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom's Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others. EEO Mom's Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status. Mom's Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is looking for upbeat, people-first individuals to join our team as Bilingual Customer Service Representatives. In this role, you'll be one of the first friendly voices our Spanish-speaking customers connect with as they place meal orders. If you love helping people, enjoy talking with others, and are excited to learn and grow, this could be an awesome fit. We're a mission-driven company doing meaningful work, and we'd love for you to be part of it. The starting wage is $18.00/hour with weekly pay, PTO, and benefits available after 30 days of employment. Work hours are Monday-Friday, 9:00am-6:00pm with the potential for overtime starting at 7:00am. Address: 7000 Fleur Drive, Des Moines IA 50321 This position will start on Monday, October 12th and training will take place at our Ankeny office. • Position Responsibilities may include, but not limited to • Handle inbound and outbound customer service calls with our clients placing their meal order • Address questions, and provide exceptional customer service • Input order information into the appropriate client order screen • Document all conversations with client into client information database • Ensure all assigned clients are contacted and have an order on file • Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients • Work quickly and efficiently without making the client feel rushed • Required Skills and Experience • Fluent in Spanish and English (Spoken & Written) • High school degree or GED • 1 year of previous customer service experience • Basic computer proficiency, including experience learning and using software in a work or school setting • Clear oral communication skills • Ability to deescalate situations and quickly resolve customer complaints • Prior experience adhering to company policies and showing core values • Preferred Skills and Experience • 1 year of previous call center experience • Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems, Microsoft Outlook, Microsoft Teams • Previous experience working with HIPAA policies and procedures • Physical Requirements • Repetitive motions that include the wrists, hands and/or fingers • Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods • Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus • Our team members enjoy: • Free Breakfast & Lunch • Casual Dress Code • Tiered growth path for promotion starting Day 1 • Eligible for Referral Bonuses starting Day 1 • Weekly paychecks • PTO, 401k, & a Full benefits package

Want to be your own boss? With the Spark Driver™ app, you can make some extra cash by shopping and delivering for customers of Walmart and other local businesses. Available in more than 3,650 cities and all 50 states, the Spark Driver platform makes it possible for you to reach thousands of custom

Driver
Apply →

Benefit Trucking prides itself on reliable service and a strong safety culture for professional OTR Dry Van + HazMat drivers.

Driver
Apply →
Duluth Trading Company logo

$15–$15.50/hr

Seasonal Retail Associate

Duluth Trading Company · Urbandale, IA

Position Overview: A successful Retail Store Associate will strive to go for WOW! Go for WOW! is the standard of customer service at Duluth Trading Company. It is treating the customer right and looking for opportunities to go above and beyond to create special experiences. Position Details: What You'll Do: • Develop an exceptional familiarity with the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers. Understand the customer is the center of what we do. • Understand how to layer personalized service into each area of interaction from greeting to fitting room to register. • Effectively communicate sales and promotions. • Understand the importance of email capture as part of sales and service and executes to standard. • Respond proactively and be empowered to provide positive resolutions to customer concerns. • Answer telephone in a courteous and friendly manner including, but not limited to, giving store greetings, directions to store location, and receiving and filling customer orders. • Assist in receiving, processing and replenishing merchandise. • Maintain merchandising, presentation and display standards. Ensure the sales floor is customer ready. • Ensure company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap and hospitality area. • Accurately and efficiently process all register transactions. • Adhere to all company policies, procedures and practices. • Perform any other duties as directed by management. What We're Looking For: • High school diploma or equivalent. • Retail experience is preferred but not necessary. • Customer Centric. • Takes pride in a job well done and shows ownership in the store. • Operates with integrity and trust. • Excellent communicator and listener. • Collaborates and functions as part of a team. • Performs other duties as directed. • Authorized to work in the United States without sponsorship. Environmental Factors: • Must be able to stand or walk for up to eight hours a day. • Frequent reaching and bending and twisting – below waist and above shoulders. • Frequently required to use repetitive hand-to-finger motions and reach with hands and arms. • Frequently lifting up to twenty pounds, occasionally lifting up to 40 pounds. Push/pull up to 20 lbs. • Ability to climb ladders, reach and bend. • Work in temperatures ranging from 50 - 85 degrees – especially in our stock room areas. • Use of a computer up to 60 % of the time throughout the day. Position Benefits and Perks Our pursuit of a better way isn't just about our products—it's about our people too. That's why our Dam Good Crew enjoys a comprehensive benefits package, designed to support their well-being and success. • Daily pay available • 40% Employee Discount • Eligible to participate in the 401(k) Plan • Flexible Scheduling Position Compensation Outline Compensation: $15.00 to $15.50/hour Compensation listed is for this specific location and is based on several factors, including location, experience, and qualifications. Benefits and perks may have eligibility requirements and are subject to change. The responsibilities outlined in this position description are a guideline for the general duties of the position and are not exhaustive of all duties inherent in the job. Duluth Trading Company is an Equal Opportunity Employer. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. About Duluth Trading Company: Started in 1989, Duluth Trading Company exists to enable hard-working individuals to take on life with their own two hands. Folks that revel in doing it the hard way and celebrate finding a better way. We seek talented individuals who share these beliefs and are excited to further the Duluth Trading legacy with a digital-first mindset, always moving forward and always innovating. From ingenious Duluth workwear, to comfortably capable Buck Naked Underwear, to outside-embracing AKHG, it's all about the innovative gear and gadgets that equip customers for a more hands-on way of life. Top-notch quality, immersive storytelling, outstanding customer service, and the shared belief that the go-all-in-and-dig-deep spirit exists with everyone are what sets Duluth Trading Co. apart. We seek talented folks looking to be part of a can-do team that's hellbent on helping the world to gear up, get its hands dirty, and do.

Weekly payFull-timeRetail
Apply →
Long John Silver's logo

General Manager

Long John Silver's · Urbandale, IA

Restaurant Manager For over 50 years, Long John Silver's has been serving up golden, crispy seafood and creating treasured moments for families worldwide. With nearly 500 locations, we're proud to be the world's favorite seafood destination for batter-dipped wild-caught whitefish, shrimp, chicken, and our legendary hushpuppies. And, of course, no visit is complete without ringing the bell on your way out—a tradition that celebrates great food and even better experiences. Guided by our vision to be the world's favorite seafood restaurant, we empower our people to bring this to life every day through our shared PIRATE values: • People First: We prioritize our people, both our crew members and our guests—by fostering a supportive environment where everyone is valued, respected, and empowered. • Integrity: We uphold the highest standards of honesty and transparency in all we do, ensuring that every action reflects our commitment to integrity. • Recognition: We celebrate and acknowledge the hard work and achievements of our crew, recognizing that their contributions are key to our success. • Accountability: We take ownership of our actions and decisions, ensuring that we are responsible and reliable in delivering on our commitments. • Teamwork: We believe in the power of collaboration, working together as a team to achieve our goals and deliver the best experiences for our guests. • Excellence: We strive for excellence in everything we do, consistently aiming to exceed expectations and deliver the highest quality in our products and services. We're looking for a motivated Restaurant Manager to lead our team and get outstanding guest experience! Key Responsibilities: • Ensure 100% guest satisfaction by resolving concerns promptly and delivering exceptional service. • Inspire and motivate team members to exceed performance expectations. • Maintain optimal staffing levels and foster a culture of teamwork, respect, and accountability. • Oversee food safety, quality, and cleanliness to uphold the highest standards. • Drive profitability through efficient inventory management and waste reduction. • Recruit, hire, train, and develop crew members and management. • Communicate goals, expectations, and company standards effectively. • Ensure compliance with cash control, safety, and operational guidelines. • Execute local marketing initiatives to boost sales. Role Requirements: • Passed Restaurant General Manager Readiness Checklist • Must have reliable transportation and the ability to work 50hrs per week, nights and weekends • Valid Driver's License required • Take absolute pride in everything you do • Value customer service and hold the ability to positively impact guests' experience • Work well in a fast-paced environment • Practice high quality food and cleanliness standards • Bring an upbeat energy and positive attitude to the team • Comfortable with working the Microsoft suite of products, BOH technologies and HRIS technology platforms. • Has a commitment to timeliness and a sense of urgency • Ability to read and interpret a variety of instructions furnished in written, oral, diagram and schedule form • Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals computing rate, ration and percent • Ability to solve practical problems and deal with a variety of variables in situations where minimal standardization exists Physical Demands: • While performing the duties of this role, the employee is regularly required to: • Regularly required to stand and walk; talk and hear to communicate with employees; and taste/smell. • Frequently required to handle, feel and reach with hands and arms. • Occasionally required to sit, climb, or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. • Specific vision abilities required for this role include peripheral vision and the ability to adjust focus. • Occasionally exposed to cooking fumes. The noise level in the work environment is usually moderate. • Ability to meet deadlines and adapt to changing priorities. • Intermittent travel may be required for training, regional support, etc. Join us and be part of a team that creates a welcoming atmosphere and a "bell-ringing" experience! *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Benefits • Paid time off • Flexible schedule • Referral program • Paid training • Employee discount

Full-timeHospitality - Food Services
Apply →