Infrastructure Management Technician

Director, Client Success - Revenue Cycle - (REMOTE)

Enablecomp · Franklin, TN

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers' Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years. Position Summary The Director, Client Success, is responsible for managing and growing client relationships through hands on partnership and collaboration with both EnableComp operations and sales leadership. This role focuses on delivering exceptional service, aligning client expectations with internal capabilities, and driving satisfaction and retention through consistent, proactive communication. The Director acts as an extension of the client, translating needs into actionable plans, resolving challenges, and identifying opportunities to enhance performance and expand market share through consistent service that exceeds client expectations. Key Responsibilities • Participate in entirety of Client Lifecycle. Sales process, Implementations, Project Go Lives, Business Reviews, and identify additional Cross Sell opportunities • Will oversee Client Success activities for designated clients. • Communicate and coordinate with EnableComp Leadership to ensure all job duties as assigned are executed professionally and timely in accordance with EnableComp standard. • Acts as an "ambassador" for a fast-paced, detail oriented supportive team by facilitating friendly, courteous, efficient, and well-presented service to assigned clients. • Manages KPI metrics including, but not limited to, customer surveys, scoring and client retention goals. • Reviews, understands and tracks assigned client's performance goals and meets regularly with assigned clients to review their status and progress with an emphasis on highlighting EnableComp's value proposition and ROI across product lines. • Generates EnableComp's monthly and quarterly reporting packages, delivers to assigned clients timely, and ensures they consistently reflect the pertinent EnableComp metrics and benchmarks. • Collaborates with internal teams to develop and implement client specific strategies and action plans for communication, resolution of open internal/external items and maximization of current and future revenue, including the identification of cross-sell opportunities. • Works closely with IT and Product Support teams regularly on file corrections, updates, and automation. • Schedules and attends regular meetings or conference calls with assigned clients to discuss status and reports and ensures the necessary EnableComp team members contribute appropriately. • Develops agendas and other presentation materials, create meeting summaries and generate meeting deliverables. • Assists Implementation with the roll-out of any process update/rollout initiatives and manage client deliverables post-implementation. • Manages and controls client obligations, maintaining a high level of customer satisfaction at all levels of the organization. • Participates in internal client account review meetings (sales forecast, at risk, etc.). • Use of independent judgement and discretion as it relates to responsibilities detailed above. • Other duties as required. Requirements & Qualifications • Bachelor's Degree in Business, Sales/Marketing or other related field of study • Must have 7-10 years demonstrated experience in account management in the healthcare technology industry, specifically engaging hospital revenue cycle management. • Equivalent combination of education and experience will be considered. • Experience with claims billing and IT/EDI systems preferred. • Experience with CRM software (e.g. Salesforce.com) • Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook). • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Key Considerations & Prerequisites • Effective polished professional presentation skills for developing/communicating analytics, results and ROI to all stakeholders. • Strong passion for serving the needs and expectations of the client. • Must be a self-starter and able to work independently as well as partner and collaborate with internal departments and leaders. • Excellent written and oral communication skills to communicate with internal stakeholders and external clients. • Demonstrated experience managing stressful situations effectively through difficult conversations, communicating obstacles, challenges and developing action plans to present to management. • Demonstrates a consultative relationship style both internally and externally; is a team player and has a positive-can-do attitude. • Strong analysis and problem-solving skills. • Must be able to manage conflicting priorities, while being extremely adaptable and flexible. • Up to 30% travel required. EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment. EnableComp recruits, develops and retains the industry's top talent. As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies. If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you. Don't just take our word for it! Hear what our people are saying: "I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other." - Revenue Specialist "I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented an

Position Overview The Remote Licensed Mental Health Counselor will play a crucial role in providing specialized mental health support to cancer patients navigating the complexities of their diagnoses and treatment journeys. This position focuses on delivering personalized psychosocial assessments, supportive counseling, and evidence-based therapeutic interventions, all aimed at enhancing the well-being of patients and their families during difficult times. As a key member of our telehealth team at Mind Ease Advocate Mental Health Services, you will be part of a supportive environment that champions holistic care. About the Organization Mind Ease Advocate Mental Health Services is dedicated to improving mental wellness for individuals facing significant health challenges. Located in Olympia, Washington, we focus on delivering compassionate care through innovative telehealth solutions. Our mission is to empower patients by providing them with the necessary tools and resources to navigate their mental health amid cancer treatment. We advocate for both psychoeducation and community support, ensuring that our clients are well-informed and cared for at every stage of their journey. Work Environment This full-time, remote position utilizes a telehealth model that allows counselors to connect with patients through digital platforms, facilitating flexibility and accessibility. The role is designed to accommodate the dynamic nature of mental health counseling, allowing for adaptable scheduling that supports both the counselor's and patients' needs. By working remotely, you will contribute to an innovative healthcare solution that breaks down geographical barriers while engaging in meaningful therapeutic relationships. Key Responsibilities • Maintain accurate and confidential client records, documenting therapy sessions, treatment plans, and progress notes using a secure electronic health record system. • Conduct comprehensive psychological assessments to identify clients' mental health conditions and specific needs, tailoring treatment accordingly. • Design and implement personalized treatment plans that may incorporate various therapeutic modalities, including cognitive behavioral therapy, mindfulness techniques, and supportive counseling. • Collaborate with a multidisciplinary healthcare team, including medical professionals, social workers, and support group facilitators, to provide holistic care for patients. • Engage in ongoing professional development opportunities to enhance your therapeutic expertise and stay current with best practices in the field. • Actively participate in team meetings and case discussions to optimize patient care strategies. Patient Population / Client Focus In this role, you will primarily serve cancer patients at various stages, including newly diagnosed individuals, those undergoing treatment, survivors, and patients facing advanced disease stages. Understanding that mental health and emotional well-being significantly impact physical health, you will provide tailored support that addresses the unique challenges these individuals face. This client population benefits from both therapeutic interventions and the provision of valuable local resources and support networks. Qualifications • A Master's degree in Counseling, Social Work, Marriage and Family Therapy, or Mental Health Counseling. • Current licensure as a Licensed Marriage and Family Therapist (LMFT), Licensed Professional Counselor (LPC), or Licensed Independent Clinical Social Worker (LICSW). • Demonstrated commitment to ethical practice, including a clean record with no history of medical malpractice claims. • Authorized to work in the U.S. Preferred Experience • Prior experience in oncology support or working with patients dealing with chronic illnesses is highly desirable. • Experience utilizing telehealth technology effectively to manage patient care and counseling. • Familiarity with evidence-based therapeutic approaches for treating anxiety, depression, and trauma in patients facing serious health challenges. Compensation and Benefits This role offers a competitive salary range of $100,000 to $105,000 annually, commensurate with experience and caseload. In addition, you will receive a comprehensive benefits package, which includes: • Health insurance options to support your personal medical needs. • Retirement plans with employer contributions to help secure your future. • Dedicated professional development resources and funding for continuing education. • A supportive and collaborative work culture that values teamwork and innovative approaches to mental health care. Career Growth Opportunities At Mind Ease Advocate Mental Health Services, we believe in fostering professional growth. You will have opportunities for advancement through mentorship programs, leadership training, and participation in specialized workshops focused on the latest advancements in mental health counseling. We encourage ongoing education and certification in specialized fields, supporting your ambition and career objectives. Why Join Our Team Joining Mind Ease Advocate Mental Health Services means becoming part of a compassionate and dedicated team that prioritizes the mental health and well-being of cancer patients. You will have the opportunity to make a meaningful impact on lives by providing essential emotional support when it is needed most. We are committed to promoting diversity, equity, and inclusion in our workplace and welcome applicants from all walks of life. If you are passionate about mental health care and wish to work in a dynamic, innovative environment, we would love to hear from you. Application Information To apply for this position, please submit your resume along with a cover letter detailing your relevant experience and your vision for contributing to the mental health care of cancer patients. We look forward to reviewing your application and potentially welcoming you to our dedicated team at Mind Ease Advocate Mental Health Services!

Licensed Mental Health Counselor (Remote) - CCF Mental and Behavioral Services

CCF Mental and Behavioral Services · Wichita, KS

Position Overview CCF Mental and Behavioral Services is actively seeking a dedicated and licensed Mental Health Counselor to join our dynamic team. This full-time remote position is ideal for passionate professionals ready to make a significant impact in the lives of individuals facing mental health challenges within our community health clinic framework. As a Mental Health Counselor, you will leverage your expertise to deliver personalized therapeutic care, contribute to our mission of enhancing mental health, and support clients in achieving their desired wellness goals. About the Organization CCF Mental and Behavioral Services is a community-focused health clinic located in Wichita, Kansas. We pride ourselves on offering compassionate and high-quality mental health care tailored to individual needs. Our team of licensed therapists is composed of skilled professionals committed to evidence-based practices and continuous improvement. We aim to create a nurturing environment where clients feel secure and empowered to work through their emotional and psychological barriers, ultimately leading to fulfilling lives. Work Environment This role is designed to be performed remotely, providing flexible scheduling options to accommodate your work-life balance while ensuring uninterrupted access to vital mental health services for our clients. The virtual platform we use promotes an engaging and professional therapeutic setting, complemented by a supportive administrative team that assists with operational tasks such as scheduling and billing. This setting combines the intimacy and privacy of traditional therapy with the accessibility of teletherapy, ensuring we reach clients who may otherwise face barriers to care. Key Responsibilities • Conduct thorough assessments and evaluations to identify clients' mental health concerns, using a variety of standardized tools to inform your treatment plans. • Provide evidence-based individual therapy sessions primarily via telehealth platforms, customizing interventions that resonate with each client's unique experiences and preferences. • Work collaboratively with clients to establish clear therapeutic goals, regularly evaluating and adjusting treatment plans as necessary to reflect changing circumstances and progress. • Maintain precise and timely documentation of client interactions, ensuring compliance with ethical standards and regulatory requirements. • Participate in weekly team meetings and consultative sessions to enhance interdisciplinary collaboration and share insights on best practices. • Engage in professional development through continuous education and training opportunities to remain current with emerging therapeutic techniques and methodologies. Patient Population / Client Focus The clients you will serve represent a diverse range of backgrounds, ages, and mental health concerns, including anxiety, depression, trauma, and relationship challenges. Our aim is to provide holistic treatment that respects the individuality of each client, including cultural and personal values. You will play a critical role in fostering a therapeutic alliance that helps clients explore their issues in a safe and non-judgmental space. Qualifications • A current and valid license to practice as an LCMFT, LCPC, LCSW, LSCSW, or Doctor of Psychology (PsyD) in the state of Kansas. • A master's degree or doctoral degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology. • Strong therapeutic skills with an emphasis on client-centered care and an ability to establish rapport quickly with clients. • Exceptional communication and interpersonal skills, necessary for building trusting relationships with clients and facilitating productive therapy sessions. • Effective organizational abilities, enabling you to manage a varied caseload and fulfill administrative responsibilities. Preferred Experience • A minimum of three years of experience in a clinical setting providing mental health services. • Proficiency in evidence-based therapeutic modalities such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), or Acceptance and Commitment Therapy (ACT). • Experience working with diverse populations, including children, adolescents, and adults, particularly in a remote setting. Compensation and Benefits • Competitive salary range from USD 90,000 to 100,000 yearly, commensurate with experience and caseload. • Comprehensive benefits package that includes continuing education reimbursement, ensuring your professional growth is supported financially. • A collaborative work environment that promotes regular peer consultation and administrative support to streamline daily operations. • Flexible work schedule, allowing for a balanced personal and professional life while serving clients effectively. Career Growth Opportunities At CCF Mental and Behavioral Services, we believe in fostering the growth of our counseling staff. Opportunities for advancement within the organization may include leadership roles, specialization in specific therapeutic techniques, and participation in shaping new treatment programs based on emerging community needs. Why Join Our Team If you are a licensed mental health professional enthusiastic about making a difference in the community and advancing your career in a respectful and empowering environment, CCF Mental and Behavioral Services is the ideal place for you. Our commitment to evidence-based practice and a supportive team structure ensures that you can deliver the best care possible while also enjoying fulfilling professional development. Application Information We invite you to express your interest in this position by submitting your resume and a cover letter detailing your qualifications and passion for mental health counseling. Join us in our journey towards improving the mental health landscape and making a significant impact in people's lives.

Position Overview Mind Ease Advocate Mental Health Services is seeking a dedicated and compassionate Remote Mental Health Counselor to provide therapeutic support and guidance to individuals facing emotional and psychological challenges. This role entails the delivery of psychosocial therapy to cancer patients through our telehealth platform, creating a nurturing and effective environment that promotes mental well-being and aids in navigating various mental health concerns. About the Organization At Mind Ease Advocate Mental Health Services, we believe in the transformative power of responsive mental health care. Our organization is committed to offering accessible mental health services to individuals in need, particularly focusing on those dealing with the complexities of chronic illnesses such as cancer. With a mission to empower clients through understanding and treatment, we bring together qualified mental health professionals who are passionate about making a difference in people's lives. Work Environment This is a full-time remote position that allows counselors to provide services from the comfort of their homes while utilizing our telehealth facility. Our dynamic telehealth system offers opportunities to connect with clients through video and chat platforms, ensuring that our services remain accessible and convenient. The flexible schedule will enable you to balance your professional commitments with personal interests. Key Responsibilities • Conduct comprehensive psychological assessments to understand clients' mental health status, leading to the development of personalized treatment plans. • Deliver supportive counseling and therapeutic interventions tailored to the unique needs of cancer patients at various stages of their journey—from diagnosis through treatment and recovery. • Facilitate support groups and therapeutic sessions, providing a safe space for clients to express their emotions and connect with others facing similar challenges. • Maintain detailed and accurate client records, including session notes, treatment plans, and progress documentation in compliance with HIPAA regulations. • Collaborate with interdisciplinary healthcare teams to provide holistic care that integrates mental health support with physical health treatment. • Stay updated on the latest research and trends in mental health and cancer care, integrating new findings into your practice to enhance client outcomes. • Engage in ongoing professional development opportunities to build your knowledge and skills in therapeutic practices and mental health strategies. • Complete other duties as assigned to contribute to the overall mission of Mind Ease Advocate Mental Health Services. Patient Population / Client Focus This role specifically focuses on providing mental health support to cancer patients, a population that often experiences unique emotional and psychological challenges. Counselors will have the opportunity to work with individuals dealing with grief, anxiety, depression, and transitions associated with cancer diagnoses and treatment. Your expertise will empower clients to develop coping strategies, navigate their treatment journeys, and enhance their overall quality of life. Qualifications • A Master's degree in Counseling, Social Work, Marriage and Family Therapy, or Mental Health Counseling. • Current licensure as a Licensed Independent Clinical Social Worker (LICSW), Licensed Marriage and Family Therapist (LMFT), or Licensed Professional Counselor (LPC). • No history of medical malpractice claims, verified by a third-party entity. • Authorization to work in the U.S. Preferred Experience • Experience in providing counseling to individuals diagnosed with cancer or chronic illnesses is preferred. • Familiarity with telehealth platforms and virtual counseling techniques will be beneficial. • Demonstrated understanding of psychosocial factors influencing mental health in medically complex populations. Compensation and Benefits This position offers a competitive salary in the range of USD 100,000 – 105,000 per year, commensurate with experience and caseload. In addition to a robust salary, Mind Ease Advocate provides a comprehensive benefits package that includes health insurance, retirement plans, and paid time off. We prioritize your well-being and professional growth, offering opportunities for continuing education and professional development. Career Growth Opportunities Joining Mind Ease Advocate means becoming part of a forward-thinking organization that values professional development. We support our counselors in their career advancement by providing access to training, workshops, and conferences. You will have the opportunity to expand your clinical skills and take on leadership roles as you grow with us. Why Join Our Team At Mind Ease Advocate, you will work in a supportive and collaborative environment where your expertise is valued. We are committed to inclusivity and providing equal employment opportunities to all qualified candidates, irrespective of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by law. By becoming part of our team, you will contribute directly to improving the mental health outcomes of our clients, playing a pivotal role in their healing journeys. Application Information If you are looking to make a real impact in the lives of those facing challenges with their mental health and wish to work in a rewarding environment, we encourage you to apply today. Please submit your resume and a cover letter detailing your qualifications and motivation for applying for this position at Mind Ease Advocate Mental Health Services.