Data Collection

Senior Client Delivery Manager - Revenue Cycle (REMOTE)

Enablecomp · Franklin, TN

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers' Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years. Position Summary The Senior Client Delivery Manager is a senior, client-facing operational consulting role responsible for delivering advanced operational insight, strategic guidance, and executive-level delivery for assigned client accounts. The Senior Client Delivery Manager operates as a trusted advisor to client executives and internal senior leaders, translating operational performance into strategic narratives, risk mitigation strategies, and forward-looking recommendations. This role leads complex client scenarios, shapes account-level strategy, and partners closely with the Client Delivery Director on escalations, strategic planning, and enterprise-level delivery-without formal people management responsibility. Key Responsibilities • Independently lead operational delivery for high-complexity, high-impact client accounts. • Serve as a strategic operational advisor to client executives and senior leadership. • Translate complex operational data, trends, root cause analysis results and risks into executive-ready insights and recommendations. • Develop forward-looking operational strategies aligned to client objectives and enterprise capabilities. • Proactively identify systemic issues, emerging risks, and optimization opportunities across the client lifecycle. • Guide clients through complex operational changes, performance improvement initiatives, and evolving service needs. • Own complex issue analysis and resolution strategy for assigned client accounts. • Lead advanced root cause analysis efforts across cross-functional teams. • Frame escalations with clear articulation of risk, impact, options, and recommended path forward. • Partner closely with the Client Delivery Director on high-risk, sensitive, or enterprise-impacting issues. • Monitor performance trends and assess effectiveness of remediation strategies over time. • Ensure consistent, professional, and transparent communication with clients during issue resolution. • Lead director-level operational reviews, strategic touchpoints, and complex client discussions. • Develop and deliver polished, insight-driven materials, presentations, and narratives. • Anticipate client questions and prepare data-backed responses and recommendations. • Establish credibility and trust with senior client stakeholders through consistent value delivery. • Lead internal account strategy discussions, aligning stakeholders on priorities, risks, and action plans. • Advocate for client needs while balancing enterprise standards, scalability, and operational realities. • Provide informal guidance and mentorship to Client Delivery Specialists and Managers. • Act as a subject matter expert for complex workflows, client scenarios, and operational challenges. • Contribute to the development and evolution of Client Delivery frameworks, methodologies, and standards. • Identify recurring themes and systemic issues across the client portfolio and recommend enterprise-level improvements. • Share insights, lessons learned, and best practices to elevate team effectiveness. • Support onboarding, training, and knowledge transfer initiatives within the Client Delivery function. • Partner with leadership on initiatives related to process optimization, change management, and operational innovation. • Other duties as assigned. Requirements and Qualifications • High School Diploma or GED required. Associates or Bachelor's Degree in Business, Healthcare Administration, Operations, or a related field preferred. • 4-6 years of experience in healthcare operations, revenue cycle, client-facing roles, or related environments • Deep understanding of operational workflows, data interpretation, and client support models • Strong written and verbal communication skills with the ability to convey operational information clearly • Demonstrated ability to independently manage client relationships and operational discussions • Advanced analytical skills with the ability to interpret data and translate it into actionable insight • Excellent written and verbal communication skills, including client-facing presentation experience • Proven ability to influence without authority in cross-functional environments • Timely and regular attendance. • Equivalent combination of education and experience will be considered • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Special Considerations and Prerequisites • Practices and adheres to EnableComp's Core Values, Vision and Mission. • Consultative mindset with a focus on problem-solving and continuous improvement. • Strong organizational skills and attention to detail. • Strategic mindset with a focus on long-term client value and partnership. • Trusted advisor mentality with enterprise awareness and accountability. • Exceptional professional judgment and decision-making capability. • Ability to receive feedback and apply it to improve performance and professional growth. • Professional presence appropriate for client-facing interactions. • Willingness to learn and adapt in a dynamic, evolving operational environment. • Demonstrated ability to escalate issues appropriately with clarity and confidence. EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment. EnableComp recruits, develops and retains the industry's top talent. As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies. If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you. Don't just take our word for it! Hear what our people are saying: "I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other." - Revenue Specialist "I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun." - Supervisor, Operations

Director, Client Success - Revenue Cycle - (REMOTE)

Enablecomp · Franklin, TN

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers' Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years. Position Summary The Director, Client Success, is responsible for managing and growing client relationships through hands on partnership and collaboration with both EnableComp operations and sales leadership. This role focuses on delivering exceptional service, aligning client expectations with internal capabilities, and driving satisfaction and retention through consistent, proactive communication. The Director acts as an extension of the client, translating needs into actionable plans, resolving challenges, and identifying opportunities to enhance performance and expand market share through consistent service that exceeds client expectations. Key Responsibilities • Participate in entirety of Client Lifecycle. Sales process, Implementations, Project Go Lives, Business Reviews, and identify additional Cross Sell opportunities • Will oversee Client Success activities for designated clients. • Communicate and coordinate with EnableComp Leadership to ensure all job duties as assigned are executed professionally and timely in accordance with EnableComp standard. • Acts as an "ambassador" for a fast-paced, detail oriented supportive team by facilitating friendly, courteous, efficient, and well-presented service to assigned clients. • Manages KPI metrics including, but not limited to, customer surveys, scoring and client retention goals. • Reviews, understands and tracks assigned client's performance goals and meets regularly with assigned clients to review their status and progress with an emphasis on highlighting EnableComp's value proposition and ROI across product lines. • Generates EnableComp's monthly and quarterly reporting packages, delivers to assigned clients timely, and ensures they consistently reflect the pertinent EnableComp metrics and benchmarks. • Collaborates with internal teams to develop and implement client specific strategies and action plans for communication, resolution of open internal/external items and maximization of current and future revenue, including the identification of cross-sell opportunities. • Works closely with IT and Product Support teams regularly on file corrections, updates, and automation. • Schedules and attends regular meetings or conference calls with assigned clients to discuss status and reports and ensures the necessary EnableComp team members contribute appropriately. • Develops agendas and other presentation materials, create meeting summaries and generate meeting deliverables. • Assists Implementation with the roll-out of any process update/rollout initiatives and manage client deliverables post-implementation. • Manages and controls client obligations, maintaining a high level of customer satisfaction at all levels of the organization. • Participates in internal client account review meetings (sales forecast, at risk, etc.). • Use of independent judgement and discretion as it relates to responsibilities detailed above. • Other duties as required. Requirements & Qualifications • Bachelor's Degree in Business, Sales/Marketing or other related field of study • Must have 7-10 years demonstrated experience in account management in the healthcare technology industry, specifically engaging hospital revenue cycle management. • Equivalent combination of education and experience will be considered. • Experience with claims billing and IT/EDI systems preferred. • Experience with CRM software (e.g. Salesforce.com) • Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook). • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Key Considerations & Prerequisites • Effective polished professional presentation skills for developing/communicating analytics, results and ROI to all stakeholders. • Strong passion for serving the needs and expectations of the client. • Must be a self-starter and able to work independently as well as partner and collaborate with internal departments and leaders. • Excellent written and oral communication skills to communicate with internal stakeholders and external clients. • Demonstrated experience managing stressful situations effectively through difficult conversations, communicating obstacles, challenges and developing action plans to present to management. • Demonstrates a consultative relationship style both internally and externally; is a team player and has a positive-can-do attitude. • Strong analysis and problem-solving skills. • Must be able to manage conflicting priorities, while being extremely adaptable and flexible. • Up to 30% travel required. EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment. EnableComp recruits, develops and retains the industry's top talent. As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies. If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you. Don't just take our word for it! Hear what our people are saying: "I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other." - Revenue Specialist "I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented an

$100k–$120k/yr

Licensed Mental Health Counselor for Outpatient Services

Health Benefits Behavioral Center · Lacey, WA

Position Overview We are seeking a passionate and skilled Licensed Mental Health Counselor to join our dedicated team at Health Benefits Behavioral Center, located in Lacey, Washington. This full-time position is perfect for dynamic professionals eager to make a meaningful impact in the mental health field through remote service delivery. As a key member of an outpatient office, you will provide quality therapeutic services to a diverse clientele facing various challenges, contributing positively to their overall mental wellbeing. About the Organization At Health Benefits Behavioral Center, we pride ourselves on being a leading provider of mental health services in the region. Our outpatient office is not just a workplace; it is a community hub that prioritizes mental health wellness and recovery. We leverage evidence-based therapies to empower individuals grappling with mental health conditions. Our mission is to ensure that every client receives personalized care tailored to their unique needs, supported by a compassionate and collaborative team of professionals. Work Environment Our work environment is designed to facilitate personal and professional growth. While the primary setting for this role involves remote work, therapists maintain access to a supportive network of colleagues in the outpatient office who are committed to quality care. Flexibility is central to our operations, allowing you to create a schedule that fits your lifestyle while balancing the demands of clients effectively. You will join a community that values empathy, continuous learning, and collaborative efforts towards client success. Key Responsibilities • Conduct comprehensive clinical assessments with new clients, utilizing established practices to understand their specific conditions and develop individualized treatment plans that lead to improved mental health outcomes. • Employ a variety of therapeutic interventions including cognitive-behavioral therapy (CBT), dialectical behavior therapy (DBT), and other modalities that have been proven effective for behavioral change. • Maintain meticulous records of clinical sessions, ensuring compliance with HIPAA regulations and upholding our ethical standards, thereby securing client confidentiality and trust. • Collaborate actively with other mental health professionals, including psychiatrists and psychologists, participating in multidisciplinary team meetings to align on treatment strategies that provide comprehensive care. • Engage in regular consultation and peer reviews to foster a culture of quality and higher standards in therapeutic practices, sharing insights to improve client outcomes across the board. • Provide education and support to clients and their families regarding mental health conditions, treatment alternatives, and resources available within the community to empower them in their recovery process. • Stay current with the latest research in mental health practices, integrating new knowledge into your therapeutic approaches to enhance the effectiveness of the care you provide. Patient Population / Client Focus The clinic serves a diverse population with varied mental health challenges, including but not limited to depression, anxiety, trauma-related disorders, and relationship issues. Our goal is to empower individuals of all ages, helping them develop resilience and achieve mental health stability. You will work closely with clients to enable them to navigate their personal journeys towards healing in a supportive and understanding environment. Qualifications • A Master's degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology from an accredited institution. • Current license to practice as a Licensed Marriage and Family Therapist (LMFT), Licensed Mental Health Counselor (LMHC), Licensed Clinical Social Worker - R Privilege (LCSW-R), or Licensed Clinical Social Worker (LCSW) in Washington State. • Strong foundation in evidence-based treatment approaches and a passion for applying them effectively in real-world settings. • Excellent communication and interpersonal skills, essential for building strong relationships with clients and colleagues alike. • Demonstrated problem-solving abilities, showcasing your capacity to address complex situations with critical thinking. • A collaborative spirit, thriving in teamwork while valuing the support and diverse perspectives of fellow professionals. Preferred Experience • Experience working in outpatient mental health settings, with a track record of successful client engagements. • Familiarity with electronic health record (EHR) systems for maintaining client notes and documentation. • A background in working with specific populations such as children, adolescents, or those dealing with trauma. Compensation and Benefits • Competitive salary ranging from $100,000 to $120,000 annually, commensurate with experience and qualifications. • Comprehensive medical, dental, and vision insurance that supports both your health and wellness. • Life and disability insurance options to provide peace of mind for you and your family. • Liability insurance coverage to protect you in your professional practice. • Opportunities for continuing education and professional development to enhance your skills and career trajectory. Career Growth Opportunities At Health Benefits Behavioral Center, we strongly believe in fostering the growth of our employees. You will have access to mentorship programs, clinical supervision, and the opportunity to attend workshops and conferences related to your professional interests. We encourage our therapists to pursue advanced certifications and skills that can elevate their careers in various specializations within mental health. Why Join Our Team Joining our team means becoming a part of a community that truly values mental health as a cornerstone for well-being. You will be afforded the autonomy to create your schedule while contributing to impactful change in clients' lives. Our commitment to inclusive practices, personal well-being, and professional development makes this an ideal workplace for those serious about growing their careers while helping others. Application Information If you are ready to make a difference in the lives of individuals seeking mental health support, we invite you to apply. Please submit your resume and a cover letter detailing your qualifications and vision for contributing to our team. Join us today in providing exceptional mental health care!

Remote Licensed Mental Health Counselor - Full-Time

Memory Heritage Mental and Behavioral Center · Olympia, WA

Position Overview The Memory Heritage Mental and Behavioral Center is seeking a dedicated and experienced Licensed Mental Health Counselor to join our remote team. This full-time position offers mental health professionals the opportunity to provide critical support and therapeutic services to individuals across the state of Washington. As a key player in our telehealth setting, you will engage with patients through innovative virtual platforms, ensuring accessibility and convenience to those in need of mental health services. About the Organization At the Memory Heritage Mental and Behavioral Center, we are committed to delivering quality mental health care to a diverse patient population. Our mission is to foster emotional resilience and enhance overall well-being. Our expert team of licensed therapists collaborates to deliver personalized care that respects the unique cultural, emotional, and psychological needs of our clients. We pride ourselves on creating a supportive and inclusive environment that champions mental health awareness, prevention, and advocacy. Work Environment This position is fully remote, allowing our mental health professionals to work from their preferred location while providing top-quality care through telehealth services. Our virtual setting incorporates advanced telecommunication tools and platforms, ensuring effective communication and support for both therapists and patients. While the majority of your work will be conducted from home, occasional team meetings may be required to foster collaboration and community within our team. Key Responsibilities • Conduct comprehensive assessments and screenings to effectively evaluate the mental health needs of patients, developing tailored treatment plans that support their wellness journey. • Provide one-on-one counseling sessions and crisis intervention support for clients facing various emotional and psychological challenges, including anxiety, depression, trauma, and life transitions. • Facilitate and lead online therapy groups and workshops that focus on coping strategies, personal development, and therapeutic topics relevant to our client community. • Collaborate with a multidisciplinary team that includes psychologists, social workers, and medical professionals to ensure holistic and integrated care for our patients. • Engage in proactive outreach and mental health awareness initiatives to educate the community on the importance of mental wellness and available support resources. • Maintain meticulous and confidential patient records in compliance with industry regulations, ethical guidelines, and telehealth best practices. Patient Population / Client Focus Our patient population includes a broad spectrum of individuals experiencing varying mental health challenges. As a Licensed Mental Health Counselor, you will primarily work with adults but may also engage with adolescents and elderly clients. The emphasis is on creating individualized care that respects the diversity of backgrounds, cultures, and experiences of our clients. Your contributions will significantly impact their healing journeys and overall mental health outcomes. Qualifications • Must hold a valid state license as a Licensed Mental Health Counselor (LMHC), Licensed Independent Clinical Social Worker (LICSW), Licensed Marriage and Family Therapist (LMFT), or psychologist. • A Bachelor's degree in Counseling, Psychology, Social Work, or a related field is required, with preference given to candidates holding a Master's or Doctoral degree. • Demonstrated understanding of telehealth modalities and their application in therapeutic settings. • Outstanding communication and interpersonal skills to foster strong therapeutic relationships and collaborate effectively within a remote healthcare team. • Knowledge of evidence-based practices and therapeutic interventions suitable for a diverse population. • An aptitude for managing a varied caseload while meeting productivity standards and deadlines. Preferred Experience • Experience in telehealth delivery of mental health services. • Background working in diverse clinical settings, including hospitals or community mental health organizations. • Proficiency with digital communication tools, electronic health record systems, and virtual therapy platforms. • Familiarity with population-specific challenges affecting mental health, including those stemming from socio-economic factors, trauma, and systemic inequalities. Compensation and Benefits • Competitive annual salary ranging from $100,000 to $120,000, commensurate with experience and qualifications. • Comprehensive benefits package that includes health insurance, retirement savings plan, and generous paid time off to promote work-life balance. • Access to ongoing professional development opportunities, including training resources for continuing education and specialization in telehealth practices. • Supportive and collegial work environment that emphasizes team collaboration and provides resources for personal and organizational growth. • Potential for research opportunities and publication collaborations in the field of behavioral health. Career Growth Opportunities At Memory Heritage Mental and Behavioral Center, we value the professional growth of our employees. As part of our remote team, you will have access to mentorship, additional certifications, and opportunities to participate in leadership training programs. The evolving nature of telehealth also presents unique avenues for innovation in mental health practice, providing a fertile ground for your career to thrive. Why Join Our Team If you are a licensed mental health therapist passionate about making a profound difference in the lives of individuals facing mental health challenges, we invite you to apply. Being part of our team means you will engage with motivated, compassionate professionals dedicated to promoting mental wellness through innovative approaches in a supportive remote environment. Application Information If you meet the qualifications and are excited about contributing to the mental health field, please submit your resume and a cover letter detailing your experience and motivation for applying to the Memory Heritage Mental and Behavioral Center. We look forward to reviewing your application and exploring how you can contribute to our mission of enhancing mental health across our communities.