Customer Service Associate

$15.78/hr

Records Clerk

Chenega IT Enterprise Services · Lewisburg, TN

Overview Records Clerk Remote Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! Chenega IT Enterprise Services (CITES) offers forward-thinking technology solutions to federal agencies and the DoD. Formed in 2016 to serve federal customers CONUS, CITES has grown quickly into a best practices leader for the modern federal enterprise. The Records Clerk downloads, creates, verifies image quality, processes, performs data entry, maintains, retrieves, validates, and retires shipping (manifest) records. Responsibilities • Utilize an official Government webpage to download PDFs, check for image/scan quality, perform data entry, quality assurance, and fully submit into the system. • Record information in logs and automated tracking systems or other electronic information or record-keeping systems concerning files (e.g., add, delete, update, modify, and correct tracking records. Scan files, check files in, check files out, transfer files, retire files, and recycle files, etc. • Research information systems and find aids to identify and locate files. • Identify, organize, describe, and label record materials as necessary. • Interfile documents into files, refile sections, create new file sections physically and on the electronic system, label files, attach bar code labels to them, scan documents, and create electronic file folders. • Retrieve files and process them for delivery to requestors. • Maintain files, including removing duplicate copies of records, preparing substitute closure forms when missing, replacing worn or improperly labeled folders, and redistributing files on the shelves, etc. • Prepare files for transfer to other units or for retirement to the federal records center by labeling, listing, boxing, and otherwise processing them. • Conduct regular shelf reading and other quality control inventories of files being maintained in all paper and electronic formats. • Research SOP and other official materials to initiate workarounds and, if not possible, place phone calls, emails, or corrections requests to industry users to resolve manifest discrepancies. • Other duties as assigned. Qualifications • High school diploma or GED equivalent is required • 6+ months of on-the-job experience using a computer terminal, a scanner, and electronic document management tools and software • Must possess a valid driver's license or temporary license • A background check is required • Successfully pass background and drug screening Knowledge, Skills, and Abilities: • EPA Records Clerk experience desired, but not required. • Knowledge of filing procedures and techniques. • Ability to maintain files, including the ability to interpret and apply records policy and filing techniques in a variety of situations. • A firm grasp of knowledge of numerical, alphabetical, and chronological sequencing. • Ability to type proficiently. • Ability to work individually in teams and interact tactfully with government staff. • Ability to read, write, and speak English and understand and follow procedures. • Demonstrated ability to deal simultaneously and calmly with several crises to determine the relative importance of each. • Demonstrated ability to recognize important users of the service and to accord them priority attention. How you'll grow At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers. Benefits At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. Learn more about what working at Chenega MIOS can mean for you. Chenega MIOS's culture Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives. Corporate citizenship Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Chenega's impact on the world. Chenega MIOS News- Tips from your Talent Acquisition Team We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links: Chenega MIOS web site - www.chenegamios.com Glassdoor - LinkedIn - Facebook - #Chenega IT Enterprise Services, LLC Teleworking Permitted? Yes Teleworking Details Remote Open to US Estimated Salary/Wage USD $15.78/Hr. Up to USD $18.00/Hr.

$18.15–$19.65/hr

Representative I (Remote; 11:30 AM - 8:00 PM Shift), Customer Care

Estes Express Lines · Lewisburg, TN

Job Summary: The primary responsibility of the entry level Customer Care Representative is to provide best in class customer service. This position interacts with customers by telephone or email, to answer questions and resolve issues. This position may be full-time or part-time and have the ability to work from home based on the needs of the business. If you are interested in career advancement at Estes, this is the position for you! • Schedule, verify, and investigate pickups, resolve problems, direct customer concerns to appropriate party for further assistance and final resolution. • Identify and overcome customer objections and complaints by responding to inquiries with clarifying information through research. Keep management informed, escalating issues as needed. • Build rapport with customers by greeting them in a courteous, friendly, and professional manner • Document all contact call or e-mail details in Customer Relationship Management (CRM) system according to standard operating procedures. • Maintain Quality Assurance requirements and other key performance metrics • Participate in all department meetings • Responsible for the maintenance of all Company issued equipment in good working order. Accountable for immediately reporting internet, power or other connectivity issues to management • Provide customers with product and service information, recognizing opportunities to upsell • Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity • May provide incidental coverage for receptionist when needed • Regular attendance is required. • This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks. Qualifications: • High School or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background • Flexibility to work various shifts/schedules and willingness to work additional hours with little notice required • Confident, friendly, professional, with a strong work ethic required • Ability to professionally and calmly deal with a wide variety of customer communication styles required • Ability to effectively and accurately communicate in writing and on the telephone required • Call Center or Customer facing experience strongly preferred; knowledge of Transportation industry a plus • Ability to listen attentively to customer needs and concerns; demonstrating empathy • Ability to easily maneuver between multiple websites and computer screens • Working knowledge of Microsoft Office; experience with CRM, AS/400 helpful • Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job • Must be able to comply with all company policies, rules, procedures and Code of Conduct • Must be able to interact well with others • Must be able to work independently, or in a team setting • Must be capable of working under tight time constraints in a high volume environment with multiple priorities • Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines • Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check • Must be authorized to work in the United States Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job. Estes values a diverse workforce and affirmatively promotes a company culture that embraces the concept that outcomes are improved when our workforce is made up of people with different viewpoints. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law. Come find your new career at Work4Estes.com! Applications are accepted online only through this website. If you need an accommodation to apply, call the number on the website. Pay Range: $18.15 - $19.65 / hour

Outpatient Coding Specialist Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time (40 hours/week) Monday-Friday, normal business hours. It may be necessary, given the business need, to work occasional overtime. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: • Expert knowledge in all facility outpatient coding types: Same Day Surgery • Identify appropriate assignment of ICD-10 Codes, CPT and modifiers for facility services while adhering to the official coding guidelines and established client coding guidelines of the assigned facility • Adhere to the ethical standards of coding as established by AAPC and/or AHIMA • Adhere to and maintain required levels of performance in both coding quality and productivity as established by Optum • Understand the Medicare Ambulatory Payment Classification (APC) codes • Query physicians and forms when appropriate • Knowledge of ICD-10, CPT and HCPCS coding systems, strong medical terminology • Knowledge of NCCI edit policies, Medicare LCD and NCD policies • Maintain up-to-date coding knowledge by reviewing materials disseminated / recommended by the QM Manager, Coding Operations Managers, and Director of Coding / Quality Management, among others • Participate in coding department meetings and educational events • Additional responsibilities as identified by manager You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma/GED • Professional coder certification with credentialing from AHIMA and/or AAPC (CCA, CCS, RHIA, RHIT, CPC-H/COC, CIC, CCS-P, CPC) to be maintained annually • 2+ years of experience with ICD-10, CPT, and modifiers • 2+ years of experience in acute surgery • Intermediate level of experience working with a PC in a Windows environment, including Microsoft Excel (create and edit spreadsheets) and various EMR systems with ease • Intermediate level of attention to detail, accuracy and communication Telecommuting Requirements: • Required to have a dedicated work area established that is separated from other living areas and provides information privacy • Ability to keep all company sensitive documents secure (if applicable) • Must live in a location where there is a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Customer Service Rep - Remote Data Entry Clerk

alljobs · Lewisburg, TN

About the job Customer Service Rep - Remote Data Entry Clerk Customer Service Rep - Remote Data Entry Clerk Thanks for checking us out! Work From Home Data Entry Jobs - Part-time, Full-time We are actively searching for people that have a desire to work from home doing data entry like tasks as an online work from home mostly focus group participant as well as survey researcher. This job requires no formal experience. You will certainly need to provide a computer, mobile phone or laptop and also have access to a secure internet connection. Please apply online via our web site. This is a work from home gig that you would be doing on the side, make your very own hours. If you're already on-line playing games and surfing the web then simply add a couple of tasks to your day as well as earn extra income. No experience needed, no degree or formal education required-- so get started today! Job Requirements: • Perform data entry in EMR • Prepare info for data entry • Perform entry-level support for the data entry function • Perform data entry on computers • Perform data entry of credits • Provide entry-level administrative support to the data entry function • Perform high volume data entry work • Perform data entry of new applications • Complete clerical functions or data entry jobs • Perform data entry duties typing, faxing • Delete data entry mistakes and get in corrections • Maintain data entry requirements by following data program strategies • Do entry into application and deal with dealers to ensure data entry is • Train new data entry employees on computer system • Perform regular clerical and data entry functions • Ensure timely data entry as well as file management • Operate data entry devices to perform a range of keypunching data entry and verification tasks • Established for every client for data entry • Review and also confirm data before entry • Perform daily audits and also data entry adjustments JOB ADVANTAGES: • Flexibility to participate in discussions on the internet or in-person. • No commute needed if you select to work from home. • No minimum hrs. You can do this part-time or full-time • Gain Part-time income from the comfort of your home. This work allows you to: • Work on your time - you work when you desire. • Learn brand-new skills, get access to in-demand work from home tasks • No dress code, work in your pj's or work in a suit - you choose Get started today by visiting our site - and once there follow directions as listed