Remote After Traning- Customer Service Representative

$120k/yr

Call Center Rep Work From Home

Hire Standard Staffing · Orlando, FL

Position: Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NYSE) Earning Potential: $70,000 – $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada About the Opportunity Tired of clocking in, clocking out, and getting nowhere fast? This opportunity was built for those ready to break free from the ordinary. American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging — just meaningful conversations and real impact, all from the comfort of home. Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit. Why Candidates Love Working Here A Culture That Feels Like Family Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to. Freedom + Flexibility Work from anywhere. Set a schedule that fits your life. Take control of your day — and your paycheck. Real Growth Potential Every leader in the organization began in this same position. Advancement is based on performance, not politics. Financial Rewards That Match Effort Top representatives regularly earn $90K+ annually and advance quickly. Comprehensive Benefits Employees receive access to health plans if qualified through Globe Life, along with voluntary coverage options tailored to individual needs. Key Responsibilities • Meet with families virtually to help them select benefit programs that align with their goals. • Build trust, answer questions, and guide clients through enrollment. • Manage a personal book of business and maintain long-term relationships. • Collaborate with teammates and leadership committed to mutual success. Ideal Candidate Profile • Self-motivated, positive, and eager to grow. • Excellent communicator — friendly, confident, and authentic. • Comfortable using Zoom and other online communication tools. • Must be a U.S. or Canadian citizen. • Passionate about helping others and building meaningful relationships. No prior insurance experience is required — only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided. Application Process Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative. Your future doesn't have to look like your past. Take the first step toward freedom — apply today.

$120k/yr

Remote Customer Service

Hire Standard Staffing · Orlando, FL

Position: Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NYSE) Earning Potential: $70,000 – $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada About the Opportunity Tired of clocking in, clocking out, and getting nowhere fast? This opportunity was built for those ready to break free from the ordinary. American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging — just meaningful conversations and real impact, all from the comfort of home. Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit. Why Candidates Love Working Here A Culture That Feels Like Family Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to. Freedom + Flexibility Work from anywhere. Set a schedule that fits your life. Take control of your day — and your paycheck. Real Growth Potential Every leader in the organization began in this same position. Advancement is based on performance, not politics. Financial Rewards That Match Effort Top representatives regularly earn $90K+ annually and advance quickly. Comprehensive Benefits Employees receive access to health plans if qualified through Globe Life, along with voluntary coverage options tailored to individual needs. Key Responsibilities • Meet with families virtually to help them select benefit programs that align with their goals. • Build trust, answer questions, and guide clients through enrollment. • Manage a personal book of business and maintain long-term relationships. • Collaborate with teammates and leadership committed to mutual success. Ideal Candidate Profile • Self-motivated, positive, and eager to grow. • Excellent communicator — friendly, confident, and authentic. • Comfortable using Zoom and other online communication tools. • Must be a U.S. or Canadian citizen. • Passionate about helping others and building meaningful relationships. No prior insurance experience is required — only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided. Application Process Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative. Your future doesn't have to look like your past. Take the first step toward freedom — apply today.

ICAM Service Desk Lead (REMOTE)

Koniag Government Services · Wichita, KS

Koniag IT Systems, LLC, a Koniag Government Services company , is seeking an ICAM Service Desk Lead with a Secret Security clearance to support KITS and our government customer. The position is remote. We offer competitive compensation and an extraordinary benefits packageincluding health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. Koniag IT Systems, LLC, a Koniag Government Services company, is seeking an experienced ICAM Service Desk Lead to join a team supportingIdentity, Credential, and Access Management (ICAM) solutions for the customer. The ideal candidate is a technically proficient and operationally experienced leader with a strong background in managing multi-tiered IT support operations, deep knowledge of enterprise ICAM platforms, and a demonstratedability to drive service excellence in a federal government environment. This individual will serve as the primary leader of the ICAM service desk function, overseeing Tier 2/3 support operations, managing team performance, and ensuring the delivery of high-quality, SLA-driven support for ICAM services operating on NIPRNet. The ICAM Service Desk Lead will serve as the primary operational and technical leader for the ICAM service desk, overseeing the delivery of Tier 2 and Tier 3 advanced technical support for ICAM services, managing a team of support analysts, and ensuring that all support activities are performed in accordance with established SLAs, policies, and government requirements. This individual will coordinate closely with networking and cyber teams, the Service Desk, ICAM platform engineers, program managers, and Tier 4 technology vendors such as Okta and SailPoint to ensure seamless, end-to-end support delivery across the ICAM support ecosystem. The ICAM Service Desk Lead will also own the strategic management of the ICAM service catalog, knowledge base, and SLA performance program, driving continuous improvement and operational excellence across all support functions. Principal responsibilities will include but are not limited to: • Serve as the primary leader and point of accountability for ICAM Tier 2/3 service desk operations, overseeing day-to-day support activities, team performance, and the quality and timeliness of incident and service request resolution. • Lead, manage, and develop a team of ICAM Service Desk Tier 2/3 Analysts, providing day-to-day direction, technical guidance, performance feedback, and professional development opportunities to support team growth and operational effectiveness. • Establish, manage, and enforce Service Level Agreements (SLAs) for all tiers of ICAM support, including defined targets for Mean Time to Acknowledge (MTTA) and Mean Time to Repair (MTTR) aligned with government objectives, ensuring consistent achievement of or exceeding SLA commitments. • Serve as the primary escalation point for complex, high-priority, or high-impact ICAM incidents and service requests, providing expert technical guidance and driving rapid resolution in coordination with ICAM engineering teams, networking and cyber teams, and Tier 4 vendors. • Oversee and manage Tier 4 vendor escalations with Okta, SailPoint, and other ICAM technology vendors, ensuring timely vendor engagement, clear communication of issue severity and impact, and effective tracking of resolution progress. • Lead the integration of the ICAM service desk with the Service Desk for Tier 1 coordination, ensuring that appropriate resolver group assignments, access provisioning, and escalation procedures are established, documented, and maintained. • Own the strategic management, maintenance, and continuous expansion of the ICAM support knowledge base, overseeing the development and quality assurance of knowledge articles, troubleshooting guides, FAQs, and self-service resources to enable efficient issue resolution for users, application owners, and Tier 1 support personnel. • Own the maintenance and continuous improvement of the ICAM service and capability catalog, ensuring accurate and up-to-date documentation of all available ICAM services, including service descriptions, SLAs, request procedures, and planned capabilities. • Develop, implement, and continuously improve standard operating procedures (SOPs), runbooks, escalation procedures, and support playbooks to ensure consistent, high-quality, and efficient support delivery across all ICAM support tiers. • Establish and manage a robust SLA performance monitoring and reporting program, tracking MTTA, MTTR, incident volumes, resolution rates, customer satisfaction, and other key performance indicators (KPIs), and delivering regular performance reports and dashboards to program leadership and government stakeholders. • Lead root cause analysis and problem management activities for recurring, high-impact, or systemic ICAM incidents, coordinating with engineering teams to implement permanent fixes, preventive measures, and knowledge base updates. • Collaborate with ICAM platform engineers, architects, and security teams to ensure the service desk team maintains current technical knowledge of ICAM platforms, planned changes, and emerging support requirements. • Oversee change management participation for the service desk function, ensuring that proposed changes to ICAM systems are reviewed for support impact, that the team is prepared for change-related support demands, and that relevant knowledge base content is updated accordingly. • Develop and deliver regular operational briefings, status reports, and performance presentations to program leadership and government customers, providing transparent visibility into support operations, trends, and improvement initiatives. • Lead the development and delivery of technical training and onboarding programs for new service desk team members, ensuring consistent technical proficiency and service quality across the team. • Drive continuous improvement initiatives across ICAM support operations, identifying and implementing opportunities to enhance efficiency, automate repetitive tasks, improve user experience, and reduce incident volumes through proactive problem management and self-service enablement. • Support incident response activities related to ICAM systems, coordinating service desk contributions to the investigation, containment, and remediation of identity-related security events. • Participate in program governance activities, including contributing to program reviews, risk management discussions, and strategic planning sessions as the representative of the ICAM service desk function. Education and Experience: Required: • Bachelor's degree in Computer Science, Information Technology, Cybersecurity, Business Administration, or a related field from an accredited college or university; equivalent work experience may be considered in lieu of a degree. • 6+ years of experience in IT service management, technical support, or IT operations, with at least 3 years of experience in a team lead, supervisor, or manager role within a multi-tiered IT support organization. • 3+ years of experience supporting or administering enterprise identity and access management systems, with hands-on familiarity with Okta and/or SailPoint platforms. • Demonstrated experience managing SLA-driven support operations in a federal government or Department of Defense (DoD) IT environment. Required Skills and Competencies: • Exceptional communication and leadership skills in English – both written and oral – with the ability to effectively communicate operational status, technical issues, and strategic recommendations to team members, technical peers, program managers, and senior government stakeholders. • Demonstrated experience leading and managing a technical support team, including performance management, workload prioritization, professional development, and team cohesion in a fast-paced operational environment. • Strong working knowledge of Okta platform capabilities and common support scenarios, including SSO, MFA, Lifecycle Management, Universal Directory, application integrations, and Okta Workflows. • Strong working knowledge of SailPoint platform capabilities and common support scenarios, including identity lifecycle management, provisioning and deprovisioning workflows, access certifications, connector management, and role governance. • Deep understanding of multi-tiered IT support models, including experience coordinating across Tier 1, Tier 2, Tier 3, and Tier 4 support functions and managing escalation workflows and resolver group assignments. • Demonstrated experience establishing, managing, and reporting on SLAs, including MTTA, MTTR, and other service performance metrics, in alignment with government and customer requirements. • Experience managing IT Service Management (ITSM) processes, including incident management, problem management, change management, knowledge management, and service catalog management, using platforms such as ServiceNow, Remedy, or equivalent tools. • Strong experience developing and maintaining knowledge base content, SOPs, runbooks, and support playbooks for enterprise IT or ICAM support operations. • Experience managing and maintaining IT service and capability catalogs, including documenting service descriptions, SLA commitments, and request procedures. • Proven ability to lead root cause analysis and problem management activities, driving systemic issue resolution and continuous improvement across support operations. • Experience managing vendor escalations and coordinating with external technology vendors for Tier 4 support resolution. • Strong analytical and reporting skills, with experience developing and presenting support performance dashboards, trend analyses, and operational briefings to leadership and government stakeholders. • Knowledge of identity federation protocols and standards, including SAML 2.0, OAuth 2.0, OIDC, and LDAP, and the ability to provide technical guidance on protocol-level integration issues. • Familiarity with federal ICAM frameworks and identity management standards, including FICAM, NIST SP 800-63, and Zero Trust Architecture principles. Clearance Requirement: • Active Secret Clearance Desired Skills and Competencies: • Experience leading ICAM service desk or IT support operations in a Department of the Air Force (DAF), Department of Defense (DoD), or other federal agency environment. • Experience managing NIPRNet support operations and familiarity with DoD network security requirements, constraints, and operational procedures. • ITIL 4 Foundation certification or higher, with demonstrated application of ITIL service management principles to IT support operations. • Okta Certified Administrator, Okta Certified Professional, or equivalent Okta certification. • SailPoint Certified Administrator or equivalent SailPoint certification. • Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) certification. • Experience developing and managing continuous improvement programs for IT support operations, including the use of lean, Six Sigma, or equivalent process improvement methodologies. • Knowledge of Zero Trust Architecture principles and their operational implications for ICAM service desk support. • Familiarity with federal ICAM mandates, DoD identity management policies, and relevant OMB directives governing identity and access management in the federal government. • Experience supporting PIV/CAC-based authentication and smart card management in a DoD or federal environment. • CompTIA Security+ or equivalent DoD 8570/8140 compliant cybersecurity certification. • Experience with security monitoring and SIEM platforms and their application to proactive ICAM platform health management and incident detection. • Familiarity with cloud-hosted ICAM platform operations, including FedRAMP-authorized deployments on AWS GovCloud or Azure Government. • Experience with automation and AI-driven support tools, including the use of chatbots, virtual agents, and intelligent knowledge management systems to enhance self-service capabilities and reduce incident volumes. • Knowledge of emerging identity standards and technologies relevant to federal ICAM programs, including Continuous Access Evaluation Protocol (CAEP) and Shared Signals Framework (SSF). Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations. Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com . Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352 Job Details Job Family Client Techncial Support and Training Job Function Technical IT Support Specialist Pay Type Salary

$17.71–$25.28/hr

Customer Service Representative I

Mass General Brigham · Tulsa, OK

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Reporting to and working under the general direction of the Manager, the teammates in Patient Billing Solutions (PBS) review and resolve guarantor account balances. Contact with guarantors can be either inbound contacts or outbound contacts that are generated by phone, written correspondence, email or secure Epic in-basket requests. Primary focus includes timely responses to guarantor inquiries generally matching the method that was used to contact PBS. Account resolution takes many forms including securing payments, making appropriate adjustments, initiating reviews of insurance processing, refunding guarantor balances or resolving a wide range of registration, demographic or insurance coverage issues. Some guarantor accounts will be queued for action due to the account being placed in a Work Queue that is designated for action by a PBS team. Most staff will have some responsibility to answer phone calls via an Automated Call Distribution (ACD) process (i.e. Call Center). This responsibility will vary based on the specific team assignment. Account resolution typically requires expertise in multiple modules in Epic, including HB Resolute, PB Resolute, Registration/ADT and Credit Specialist training. Broad based knowledge of medical billing and insurance processing is also required. Staff must be able to respond knowledgeably to a wide range of issues for every contracted and non-contracted payer, including government and non-government payers presenting their findings professionally in language that the guarantor can understand. Staff must be diligent in following HIPAA Privacy guidelines. The primary goal of PBS is to resolve the guarantor's concerns focusing on providing excellent customer service that enhances their overall experience with MGB. - Respond to patient/guarantor/Customer concerns which span a wide range of issues including payer denials, coding accuracy/appropriateness, secondary billing, Coordination of Benefits, verification of co-payments/co-insurance/deductibles and verification/updates to demographic/insurance information and fiscal registrations to verify the patient's responsibility for all outstanding balances. Verification process routinely includes contacting other departments at MGB/RCO/entities, payers, affiliated physician organizations and other vendors (Collection Agencies and other outsource agents). Representative must be fully versed in MGB - Credit & Collection Policy and Financial Assistance Policy and must inform patients of all assistance available to them when making payment arrangements, processing payments, application, or referring patients to Financial Counseling. - Provide timely, professional, and accurate account review, analysis, and resolution of patient inquiries. Whenever possible, resolve issues during the initial telephone call. Verify the patient's fiscal and demographic information at every opportunity and make appropriate updates to various billing systems to ensure claims are processed appropriately and Medicare as a Secondary Payer questionnaire. Resolve complex issues with minimal external or supervisory involvement. Document all patient interactions and account actions in assigned billing systems to establish a clear audit trail. - Obtain information from and perform actions on accounts in Epic (HB and PB Resolute) and for selected HB accounts, TRAC and QUIC. Look up information in other support systems as needed including, but not limited to, Legacy Data Access LDA, document imaging (OnBase), eligibility verification systems (NEHEN, payer web sites) and other document backup (Sharepoint) to identify root cause issues. Use systems and information to resolve issues and respond to the patient's inquiry. Obtain information from internal third-party payer units, intermediaries for professional practices and hospital departments, payers, ambulance companies and other hospitals/Home Health/Rehab Facilities to help resolve the patient's inquiry. - Understand liability claims, legal basics, medical terminology, a general knowledge of the MGB network hospitals including major variations in administrative protocols as well as key industry issues. - Must provide cordial, courteous and high-quality service to callers. Must listens attentively to patients by placing customer concerns ahead of oneself. Understand and practice concern for patients as the ultimate consumers of service. - Effectively handle all communications, which may include via Work Queues, correspondence, telephone and emails (MGB emails and Patient Gateway/Epic Inbox messages, from patients and other departments within MGB. Utilize customer service, collections, and billing experience to gather and interpret relevant information to resolve patient account issues and complaints. - Follow through on commitments and achieves desired results. Exhibits sound judgment, obtains the facts, examines options, gains support and achieves positive outcomes. - Properly document every account that is accessed. Document with clear concise notes. - Ensure accurate patient billing through review of account history, third party billing activity and analysis of payments and adjustments. Seek expert assistance from other departments such as Coding, Third Party Billing/Follow Up, Revenue Control/Cash Processing, and Group Practice Billing Managers by making appropriate inquiries through established channels. - Identify root cause(s) of guarantor/patient inquiries and report findings to management for appropriate resolution to future accounts. Follow up on individual issues to assure they are completed. Record and classify all communications in the appropriate systems for statistical reporting. - Submit patient credit balances that need to be refunded to the appropriate parties for action by verifying the reason for the credit. - Communicate clearly and concisely both orally and in writing. Follow established regulations and procedures in collection, recording, storage and handling of information. Ensure required documentation of issues is complete, accurate, timely and legible. Protect and preserve confidentiality and integrity of all information according to MGB HIPAA confidentiality policy. - Supports and demonstrates the values of the MGB and affiliates by conducting activities in an ethical manner with integrity, honesty, and confidentiality. Demonstrates a positive, open-minded, can-do attitude. Represents a team perspective and willingness and enthusiasm to collaborate with others. Enthusiastically promote a cooperative team environment to provide value to all customers. Listen and interact tactfully, diplomatically and effectively without alienating others. - Follows through on commitments and achieves desired results. Exhibits sound judgment, obtains the facts, examines options, gains support, and achieves positive outcomes. - Maintain high standards of professional conduct. Comply with the all applicable MGB Patient Billing Solution policies and procedures. Follow department attendance expectations and arrive for work well prepared at the expected time. Attend required training. - Specific expectations and accountabilities include: - Consistently answer calls at the average of the daily rate for the team, typically at least 40-50 calls per day. - To the degree possible, maintain a daily list of all accounts accessed. Provide supervisor/manager with an account listing of all unresolved issues weekly. - Representative resolves at least 80% of patient issues without referring the call to the supervisor/manager. - Pass routine quality assurance reviews at an average of >90% - Performs other duties tasks or projects as assigned. Able to work and think independently while being self-motivated. Qualifications • High School diploma or GED equivalent required • Associates Degree preferred but not required • Epic billing systems knowledge preferred • Effective communication, organizational and problem-solving skills required. • 1-3 years relevant experience in customer service or collections in a health care setting strongly desired. • Alternative work experience or training in lieu of experience may be considered. Additional Job Details (if applicable) • M- F, 8:00 AM-4:30 PM EST hours required • Quiet, secure, stable, compliant work station required for remote role • Video interviews required if selected for interviews • Teams Video access required during first few weeks Remote Type Remote Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $25.28/Hourly Grade 2 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.