Family Nurse Practitioner - Night Shift

$15–$16/hr

Remote Outbound Call Center Agent

MDS Communications · Lewisburg, TN

Remote Outbound Call Center Agent Fully Remote • North Carolina Remote - NC Overview Salary Range $15.00 - $16.00 Hourly Level Entry Job Shift Any Education Level Not Specified Description MDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose —where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won't just make calls—you'll make a difference. For over 33 years, the nation's most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications. With over 400 employees across 18 states, we're one of the largest and most trusted names in the industry. Our clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest standards of legal and ethical compliance. As an MDS Communication Specialist you will: • Receive in-depth training. • Be assigned to one of four MDS "Teams" that calls on behalf of a set of MDS clients. • Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls. • Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients. • Secure financial gifts from donors and prospective donors on behalf of our clients. • Maintain minimum fundraising and productivity metrics. Successful applicants will bring: • 1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability • Dedicated wired internet connection • A quiet place to work at home free from normal household interruptions • Basic computer skills. • A commitment and enthusiasm to the charitable and non-profit causes we represent. • A willingness to learn. • Persistence Benefits of joining MDS: • $15-$16 per hour for 40 hours shifts (depending on schedule). • Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week). Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above. • Paid break time. • Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. • Paid time off. • The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible. MDS Communications is a faith-based company rooted in Christian values. While we don't require employees to share our beliefs, we do ask they respect our desire to be salt and light in a dark and desperate world —both through our work and how we treat one another. Because God loves redemption stories, we're proud to be a recovery-friendly workplace. If you are sober and committed to extending your sobriety, we want to help you on that journey.

$20.82–$29.15/hr

Customer Service Agent, Work From Home

Sutter Health · Lewisburg, TN

We are so glad you are interested in joining Sutter Health! Position Overview: Receives incoming inquiries and service requests from patients, employees, providers, vendors and others, via phone, email, web portal, etc. and responds to each with accurate and timely informationutilizing the highest customer service and quality standards. Works as part of a team and others to support one or more of the service delivery teams. Establishes and maintains strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety of our employee and patient information. Additional Requirements: DISCLAIMER 1 • This is a Work from Home position, therefore internet minimum speeds of 15 mbps download and 5 mbps upload are required. EDUCATION • HS Diploma or General Education Diploma (GED) PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN • Medical and Healthcare experience is PREFERRED • 1 years experience in Human Resources, Payroll, Accounts Payable, Supply Chain, call center or related customer service experience (i.e. Healthcare, clinical, administrative, hospitality, retail, concierge, etc) • 1 years experience with computer programs such as Microsoft Office, electronic mail, and information systems or database programs. SKILLS AND KNOWLEDGE • Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing. • Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people. • Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadline. • Requires the ability to work with and maintain confidential information. • Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions. • Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options. • Build collaborates relationships with peers and other healthcare providers to achieve departmental and corporate objectives. • Operate office equipment such as multi-lined phones, printers, faxes, copiers, and scanners. PAY RATE RANGE DISCLAIMER • "A" States: California, New Jersey, Washington • "B" States: Colorado, Florida, Georgia, Illinois, Michigan, Minnesota, Nevada, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia • "C" States: Arizona, Arkansas, Idaho, Louisiana, Missouri, Montana, South Carolina, Tennessee, Utah SHIFTS • Variable Job Shift: Days Schedule: Full Time Shift Hours: 8 Days of the Week: Monday - Friday Weekend Requirements: None Benefits: Yes Unions: No Position Status: Non-Exempt Weekly Hours: 40 Employee Status: Regular Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans. Pay Range is $20.82 to $29.15 / hour. B State Pay Range Pay Range is $22.79 to $24.91 / hour. A State Pay Range Pay Range is $25.32 to $27.67 / hour. The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate's experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health's comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.

Hotline Intake Specialist

State of Indiana · Lewisburg, TN

Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. About the Department of Child Services (DCS): Join a group of passionate, dedicated public servants to supportone of Indiana's most critical missions! The Department of Child Services helps children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. We pursue permanency for children and families through reunification, guardianship, and adoption. Our services also encompass foster care, child support, and transitional support for those adjusting to adulthood. Our culture is built upon our MVP foundation: Mission: Champion Indiana's future by protecting children and strengthening families with compassion and determination. Vision: Every child in Indiana thrives in a safe, loving, forever home. Purpose: Ignite hope. Cultivate joy. Role Overview: The Intake Specialist serves as the frontline contact for receiving and assessing allegations of child abuse or neglect and responding to public inquiries. The role requires staying objective in emotional situations to gather essential information, evaluate risk and protective factors, and act on reported concerns. Specialists collaborate with local DCS offices and external partners to ensure accurate records, with workload varying based on call volume, staffing, and operational needs. This is a second-shift position. Work hours are: • Sunday - Tuesday: Off • Wednesday: 3:00 pm - 11:00 pm • Thursday - Saturday: 12:30 pm - 11:00 pm Salary: The salary for this position traditionally starts at $47,320.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package. A Day in the Life: Responsibilities include: • Investigate reported incidents of child abuse, neglect, or dependency, determine whether the incident is substantiated, and develop recommendations to a Juvenile Court or County Director for disposition. • Assess the level of risk to the child for additional injury or harm, including whether the child is in imminent danger, and may remove the child from the family as the situation warrants, placing a child in a protected environment. • Perform needs assessments to determine treatment options for families and children reported to be abused/neglected. • Testify and prepare pre-dispositional and progress reports, maintain case files, and develop briefing reports for the community child protection team. Develops "informal adjustment" plans with families and children to divert children from the juvenile justice system. • Develop case plans to assist families and children to become more self-sufficient in a safe and nurturing environment and to ensure a permanent home for the child. • Develop discharge/transition programming to assist families and children to attain and maintain self-sufficiency in a safe environment. • Monitor and assess the service capability of treatment programs and providers to ensure consistency with the case plan. • Accept on-call responsibility as needed to receive and investigate allegations of child abuse/neglect. • Conduct home studies and family histories and recommend placement for adoption to an adoption team. • Visit children in out-of-home placements to coordinate family reunification, adoption, or independent living efforts. • Maintain data to help management evaluate trends in family and child needs. The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time. What You'll Need for Success: Credentials: • Bachelor's degree, or • Associate degree with a minimum of two (2) years of human services job experience, or • Completion of thirty (30) college credit hours from an accredited institution with a minimum of four (4) years of human services job experience, or • A minimum of at least five (5) years of human services job experience. Additional qualifications: • Advanced knowledge of principles and practices of social work, casework, sociology and group and individual counseling including new methods and theories of treatment. • Thorough knowledge of state and/or federal laws, regulations, guidelines, and standards affecting child protection services, foster care, family preservation and adoption. • Thorough knowledge of related social services programs and ability to coordinate work among programs. • Specialized knowledge of the interrelationships of the various behavioral sciences as they affect care and treatment of patients/clients and/or objectives of social work projects. • Ability to investigate and interview alleged victims and perpetrators of child abuse or neglect in an appropriate and effective manner. • Ability to formulate and monitor project guidelines or treatment plans. • Ability to prepare clear, accurate reports. • Ability to work with families of diverse cultural/ethnic backgrounds with sensitivity to differences in child rearing practices, relationships and need. • Ability to work with children with special needs such as mental or emotional conditions, the foster families, or the home willing to accept those children and the professionals who can appropriately provide services to them. • Ability to exercise sound judgment while managing crises situations including those involving confrontational, aggressive adults being investigated for child abuse or neglect. • Able to perform essential functions with or without reasonable accommodation. • Must maintain a valid driver's license. A degree is not required. However, at least 5+ years of human services experience applying the outlined knowledge, skills, and abilities in a similar role may be considered. Supervisory Responsibilities/Direct Reports: This role may be utilized in a supervisory capacity based on agency needs. Benefits of Employment with the State of Indiana: The State of Indiana offers a comprehensive benefits package for full-time employees that includes: • Three (3) medical plan options (including RX coverage) as well as vision and dental plans • Wellness Rewards Program: Complete wellness activities to earn gift card rewards • Health savings account, which includes bi-weekly state contribution • Deferred compensation 457(b) account (similar to 401(k) plan) with employer match • Two (2) fully-funded pension plan options • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers • Up to 15 hours of paid community service leave • Combined 180 hours of paid vacation, personal, and sick leave time off • 12 paid holidays, 14 in election years • Education Reimbursement Program • Group life insurance • Referral Bonus program • Employee assistance program that allows for covered behavioral health visits • Qualified employer for the Public Service Loan Forgiveness Program • Free Parking for most positions • Free LinkedIn Learning access Equal Employment Opportunity: The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov. Current Employee? Click here to apply.

$17.71–$25.28/hr

Customer Service Representative I

Mass General Brigham · Lewisburg, TN

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Reporting to and working under the general direction of the Manager, the teammates in Patient Billing Solutions (PBS) review and resolve guarantor account balances. Contact with guarantors can be either inbound contacts or outbound contacts that are generated by phone, written correspondence, email or secure Epic in-basket requests. Primary focus includes timely responses to guarantor inquiries generally matching the method that was used to contact PBS. Account resolution takes many forms including securing payments, making appropriate adjustments, initiating reviews of insurance processing, refunding guarantor balances or resolving a wide range of registration, demographic or insurance coverage issues. Some guarantor accounts will be queued for action due to the account being placed in a Work Queue that is designated for action by a PBS team. Most staff will have some responsibility to answer phone calls via an Automated Call Distribution (ACD) process (i.e. Call Center). This responsibility will vary based on the specific team assignment. Account resolution typically requires expertise in multiple modules in Epic, including HB Resolute, PB Resolute, Registration/ADT and Credit Specialist training. Broad based knowledge of medical billing and insurance processing is also required. Staff must be able to respond knowledgeably to a wide range of issues for every contracted and non-contracted payer, including government and non-government payers presenting their findings professionally in language that the guarantor can understand. Staff must be diligent in following HIPAA Privacy guidelines. The primary goal of PBS is to resolve the guarantor's concerns focusing on providing excellent customer service that enhances their overall experience with MGB. - Respond to patient/guarantor/Customer concerns which span a wide range of issues including payer denials, coding accuracy/appropriateness, secondary billing, Coordination of Benefits, verification of co-payments/co-insurance/deductibles and verification/updates to demographic/insurance information and fiscal registrations to verify the patient's responsibility for all outstanding balances. Verification process routinely includes contacting other departments at MGB/RCO/entities, payers, affiliated physician organizations and other vendors (Collection Agencies and other outsource agents). Representative must be fully versed in MGB - Credit & Collection Policy and Financial Assistance Policy and must inform patients of all assistance available to them when making payment arrangements, processing payments, application, or referring patients to Financial Counseling. - Provide timely, professional, and accurate account review, analysis, and resolution of patient inquiries. Whenever possible, resolve issues during the initial telephone call. Verify the patient's fiscal and demographic information at every opportunity and make appropriate updates to various billing systems to ensure claims are processed appropriately and Medicare as a Secondary Payer questionnaire. Resolve complex issues with minimal external or supervisory involvement. Document all patient interactions and account actions in assigned billing systems to establish a clear audit trail. - Obtain information from and perform actions on accounts in Epic (HB and PB Resolute) and for selected HB accounts, TRAC and QUIC. Look up information in other support systems as needed including, but not limited to, Legacy Data Access LDA, document imaging (OnBase), eligibility verification systems (NEHEN, payer web sites) and other document backup (Sharepoint) to identify root cause issues. Use systems and information to resolve issues and respond to the patient's inquiry. Obtain information from internal third-party payer units, intermediaries for professional practices and hospital departments, payers, ambulance companies and other hospitals/Home Health/Rehab Facilities to help resolve the patient's inquiry. - Understand liability claims, legal basics, medical terminology, a general knowledge of the MGB network hospitals including major variations in administrative protocols as well as key industry issues. - Must provide cordial, courteous and high-quality service to callers. Must listens attentively to patients by placing customer concerns ahead of oneself. Understand and practice concern for patients as the ultimate consumers of service. - Effectively handle all communications, which may include via Work Queues, correspondence, telephone and emails (MGB emails and Patient Gateway/Epic Inbox messages, from patients and other departments within MGB. Utilize customer service, collections, and billing experience to gather and interpret relevant information to resolve patient account issues and complaints. - Follow through on commitments and achieves desired results. Exhibits sound judgment, obtains the facts, examines options, gains support and achieves positive outcomes. - Properly document every account that is accessed. Document with clear concise notes. - Ensure accurate patient billing through review of account history, third party billing activity and analysis of payments and adjustments. Seek expert assistance from other departments such as Coding, Third Party Billing/Follow Up, Revenue Control/Cash Processing, and Group Practice Billing Managers by making appropriate inquiries through established channels. - Identify root cause(s) of guarantor/patient inquiries and report findings to management for appropriate resolution to future accounts. Follow up on individual issues to assure they are completed. Record and classify all communications in the appropriate systems for statistical reporting. - Submit patient credit balances that need to be refunded to the appropriate parties for action by verifying the reason for the credit. - Communicate clearly and concisely both orally and in writing. Follow established regulations and procedures in collection, recording, storage and handling of information. Ensure required documentation of issues is complete, accurate, timely and legible. Protect and preserve confidentiality and integrity of all information according to MGB HIPAA confidentiality policy. - Supports and demonstrates the values of the MGB and affiliates by conducting activities in an ethical manner with integrity, honesty, and confidentiality. Demonstrates a positive, open-minded, can-do attitude. Represents a team perspective and willingness and enthusiasm to collaborate with others. Enthusiastically promote a cooperative team environment to provide value to all customers. Listen and interact tactfully, diplomatically and effectively without alienating others. - Follows through on commitments and achieves desired results. Exhibits sound judgment, obtains the facts, examines options, gains support, and achieves positive outcomes. - Maintain high standards of professional conduct. Comply with the all applicable MGB Patient Billing Solution policies and procedures. Follow department attendance expectations and arrive for work well prepared at the expected time. Attend required training. - Specific expectations and accountabilities include: - Consistently answer calls at the average of the daily rate for the team, typically at least 40-50 calls per day. - To the degree possible, maintain a daily list of all accounts accessed. Provide supervisor/manager with an account listing of all unresolved issues weekly. - Representative resolves at least 80% of patient issues without referring the call to the supervisor/manager. - Pass routine quality assurance reviews at an average of >90% - Performs other duties tasks or projects as assigned. Able to work and think independently while being self-motivated. Qualifications • High School diploma or GED equivalent required • Associates Degree preferred but not required • Epic billing systems knowledge preferred • Effective communication, organizational and problem-solving skills required. • 1-3 years relevant experience in customer service or collections in a health care setting strongly desired. • Alternative work experience or training in lieu of experience may be considered. Additional Job Details (if applicable) • M- F, 8:00 AM-4:30 PM EST hours required • Quiet, secure, stable, compliant work station required for remote role • Video interviews required if selected for interviews • Teams Video access required during first few weeks Remote Type Remote Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $25.28/Hourly Grade 2 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.