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Technical Customer Care Representative I (Entry-Level)

MCI Careers · Lewisburg, TN

LOCATION Remote Work-at-Home POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. This position is a technical support role, troubleshooting VoIP Phones, Data Gateways, and High-Definition (HD) Video service disruptions. A strong customer service background is necessary to provide world-classcustomer experience. You will interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. - POSITION RESPONSIBILITIES Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner • Knowledgeable regarding Internet Service Provider services. Do you know what it means to "Pair a Remote"? • Trouble shoot data, video, and voice (VoIP Phone) service disruptions with a focus on first call resolution by problem solving and effective call handling • Ownership of resolving the customers reason for contacting Tech Support • Leverage multiple systems to research and troubleshoot service disruptions; coordinate with other departments to resolve issues when needed • Comfortable using a Knowledge Base system in conjunction with your call handling • Accurately document customer interaction and code the appropriate call type in the client Customer Relations Management System (Remedy) • Utilize knowledge base and training to effectively trouble shoot a customer's situation as it relates to Data, Video, and VoIP Phone system • Accurately document customer interaction while following all required policies and procedures. • A strong desire to provide world class customer service every time you are interacting with our customers • Comply with requirements surrounding confidential information and personal information • Self-starter who stays up to date on ad hoc training activities • Adhere to all attendance and work schedule requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated with a passion to provide superior customer interactions. Qualifications • Must be 18 years of age • High school diploma or equivalent • Understand the basics of VoIP Phone systems, internet gateways, and HD video. • The ability to evaluate, troubleshoot, and follow-up on customer issues • Excellent organizational, written, and oral communication skills • The ability to type swiftly and accurately (30+ words a minute) • Knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) • Understanding Windows operating system • Highly reliable with the ability to maintain regular attendance and punctuality • An aptitude for conflict resolution, problem-solving, and negotiation • Must be customer service oriented (empathetic, responsive, patient, and conscientious) • Ability to multi-task, stay focused, and self-manage utilizing multiple tools to address the customer's questions • Strong team orientation and customer focus • The ability to thrive in a fast-paced environment where change is constant • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service or Tier II, technical support • CompTIA IT certification ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. This position is a technical support role, troubleshooting VoIP Phones, Data Gateways, and High-Definition (HD) Video service disruptions. A strong customer service background is necessary to provide world-class customer experience. You will interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. - POSITION RESPONSIBILITIES Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner • Knowledgeable regarding Internet Service Provider services. Do you know what it means to "Pair a Remote"? • Trouble shoot data, video, and voice (VoIP Phone) service disruptions with a focus on first call resolution by problem solving and effective call handling • Ownership of resolving the customers reason for contacting Tech Support • Leverage multiple systems to research and troubleshoot service disruptions; coordinate with other departments to resolve issues when needed • Comfortable using a Knowledge Base system in conjunction with your call handling • Accurately document customer interaction and code the appropriate call type in the client Customer Relations Management System (Remedy) • Utilize knowledge base and training to effectively trouble shoot a customer's situation as it relates to Data, Video, and VoIP Phone system • Accurately document customer interaction while following all required policies and procedures. • A strong desire to provide world class customer service every time you are interacting with our customers • Comply with requirements surrounding confidential information and personal information • Self-starter who stays up to date on ad hoc training activities • Adhere to all attendance and work schedule requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated with a passion to provide superior customer interactions. Qualifications • Must be 18 years of age • High school diploma or equivalent • Understand the basics of VoIP Phone systems, internet gateways, and HD video. • The ability to evaluate, troubleshoot, and follow-up on customer issues • Excellent organizational, written, and oral communication skills • The ability to type swiftly and accurately (30+ words a minute) • Knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) • Understanding Windows operating system • Highly reliable with the ability to maintain regular attendance and punctuality • An aptitude for conflict resolution, problem-solving, and negotiation • Must be customer service oriented (empathetic, responsive, patient, and conscientious) • Ability to multi-task, stay focused, and self-manage utilizing multiple tools to address the customer's questions • Strong team orientation and customer focus • The ability to thrive in a fast-paced environment where change is constant • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service or Tier II, technical support • CompTIA IT certification CONDITIONS OF EMPLOYMENT All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: • Paid Time Off: Earn PTO and paid holidays to take the time you need. • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. • Retirement Savings: Secure your future with retirement savings programs, where available. • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. • Life Insurance: Access life insurance options to safeguard your loved ones. • Supplemental Insurance: Accident and critical illness insurance • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. • Paid Training: Learn new skills while earning a paycheck. • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Case Management Coordinator (Illinois)

CVS Health · Lewisburg, TN

Case Management Coordinator We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Program Overview Help us elevate our patient care to a whole new level! Join our Aetna team as an industry leader in serving dual eligible populations by utilizing best-in-class operating and clinical models. You can have life-changing impact on our members who are enrolled in Medicare and Medicaid and present with a wide range of complex health and social challenges. With compassionate attention and excellent communication, we collaborate with members, providers, and community organizations to address the full continuum of our members' health care and social determinant needs. Join us in this exciting opportunity as we grow and expand to change lives in new markets across the country. Position Summary The Case Management Coordinator utilizes critical thinking and judgment to collaborate and inform the case management process, The Case Management Coordinator facilitates appropriate healthcare outcomes for members by aiding with appointment scheduling, identifying and assisting with accessing benefits and education for members through the use of care management tools and resources. Key Responsibilities • Evaluation of Members: -Through the use of care management tools and information/data review, conducts comprehensive evaluation of referred member's needs/eligibility and recommends an approach to case resolution and/or meeting needs by evaluating member's benefit plan and available internal and external programs/services. • Identifies high risk factors and service needs that may impact member outcomes and care planning components with appropriate referral to clinical case management or crisis intervention as appropriate. • Coordinates and implements assigned care plan activities and monitors care plan progress. • Enhancement of Medical Appropriateness and Quality of Care: Using holistic approach consults with case managers, supervisors, Medical Directors and/or other health programs to overcome barriers to meeting goals and objectives; presents cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes. • Identifies and escalates quality of care issues through established channels. • Utilizes negotiation skills to secure appropriate options and services necessary to meet the member's benefits and/or healthcare needs. • Utilizes influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health. • Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices. • Helps member actively and knowledgably participate with their provider in healthcare decision-making. • Monitoring, Evaluation and Documentation of Care: - Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures. Required Qualifications • Must reside in the state of Illinois • Must possess reliable transportation and be willing and able to travel up to 40% of the time from candidate home location. Mileage is reimbursed per our company expense reimbursement policy • Must have computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word. • Effective communication, telephonic and organization skills • Excellent analytical and problem-solving skills • Ability to work independently • Ability to effectively participate in a multi-disciplinary team including internal and external participants. • 2 years' experience in behavioral health, social services or appropriate related field equivalent to program focus Preferred Qualifications • Case management and discharge planning experience • Managed Care experience • Bilingual Education Bachelor's degree or non-licensed master level clinician required, with either degree being in behavioral health or human services required (nursing, psychology, social work, marriage and family therapy, counseling). Work from Home Requirements: • You must have or be able to obtain a direct/hardwired internet connection to a modem/router within 7 feet of your computer and a minimum download speed of 25 mbs download and 3 mbs upload. WiFi and satellite internet are not permitted. • A quiet, secure and private designated home virtual work location, free from distractions, tidy and organized, compliant with CVS Health and HIPAA guidelines, and allowing for uninterrupted work during work hours. • Work-from-Home colleagues are required to work within the state and city where they have confirmed they currently live. • The company will provide equipment (keyboard, monitor, computer, headset, etc.). All new hires should provide their own workspace furniture (desk or standing desk, as this position would require you to be at your desk for extended periods of time). • If hired, you will commit to obtaining required internet speeds and adhere to all Work From Home requirements. Technical and Logistical Requirements: • Device & System Navigation: Comfortable setting up and using multiple monitors and navigating multiple applications simultaneously to streamline tasks and improve efficiency. • Communication Tools: Ability to communicate on digital channels such as via email, calendar invites, Teams messaging, and virtual meetings. • Collaboration & Scheduling: Experience with Microsoft Office 365 (Teams, Outlook, Word, Excel, PowerPoint) applications or similar (Google Workspace). • Systems Access & Security: Ability to Log in to secure systems (e.g., VPN, EHR portal), lock a computer screen when unattended, manage strong passwords, and recognize suspicious emails or links. • Troubleshooting & Support: Ability to resolve common technical issues independently, such as: restarting an application when frozen, resolving internet connection issues, and contacting IT for unresolved technical issues. • Future Growth: Openness to learning new skills in the future as the workplace environment evolves Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $21.10 - $44.99 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 08/14/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Logistics Analyst - Clearance Required

LMI · Lewisburg, TN

Senior Materiel Management Consultant LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. LMI is seeking a skilled Senior Materiel Management Consultant to support Army logistics materiel management through supply management, inventory analysis, warehousing, secondary item management, and executive decision support. Successfully demonstrate competency in project execution, client delivery, critical thinking, and relationship management while upholding the highest standard of ethical behavior. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors, helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value. Responsibilities • Support Army logistics materiel management programs through supply management, inventory analysis, warehousing, and strategic initiatives. • Conduct research and analysis to evaluate materiel management operations, inventory performance, supply chain effectiveness, and emerging issues. • Collect, consolidate, validate, and analyze information from multiple data sources to support executive decision making and program recommendations. • Develop executive-ready briefings, reports, decision papers, presentations, and other written communications supporting Army logistics materiel management initiatives. • Support planning, coordination, and continuous improvement of warehousing, secondary item management, inventory control, and supply management processes. • Coordinate activities and recommendations across multiple Army organizations and stakeholders to support enterprise materiel management objectives. • Monitor project activities, milestones, deliverables, inventory trends, and action items to ensure timely execution. • Facilitate meetings, working groups, and collaborative planning sessions while documenting decisions and tracking follow-up actions. • Synthesize complex operational and analytical information into actionable recommendations that improve supply chain performance, materiel readiness, and organizational effectiveness. • Develop performance metrics, dashboards, and analytical products to support leadership visibility and informed decision making. • Support strategic planning, inventory assessments, supply chain analysis, and enterprise modernization initiatives, as required. • Support business development activities, including market research, proposal support, solution development, and client engagement, as required. • Perform additional consulting, analytical, and project support activities as assigned. Qualifications MINIMUM QUALIFICATIONS • Bachelor's degree in Business, Logistics, Supply Chain Management, Public Administration, Management, Operations Research, Engineering, or a related discipline. • 10 or more years of professional experience supporting Army logistics, materiel management, warehousing, supply management, DoD, or other complex Government organizations. • Experience supporting inventory management, supply chain operations, warehousing, logistics analysis, or organizational assessments. • Strong analytical skills, including proficiency with Microsoft Office Suite and experience using spreadsheets, databases, reporting tools, and collaboration platforms. • Demonstrated ability to gather, analyze, and synthesize information from multiple sources into concise, actionable recommendations. • Excellent written and verbal communication skills, including experience developing executive-level briefings, reports, and presentations. • Demonstrated ability to coordinate with multiple stakeholders and work effectively within cross-functional teams. • Self-directed, detail oriented, and capable of managing multiple priorities in dynamic environments. • Available for occasional travel. • This position requires an active Secret security clearance. Applicants must be U.S. citizens. DESIRED SKILLS • Advanced degree in Business, Logistics, Supply Chain Management, Public Administration, Management, Operations Research, Engineering, or a related discipline. • 10+ years of experience supporting Army logistics materiel management, warehousing, supply management, or other DoD organizations. • Experience supporting headquarters-level supply operations, inventory management, secondary item management, logistics planning, or enterprise integration. • Experience writing, updating and coordinating strategic-level policy. • Experience developing dashboards, performance metrics, executive reporting, or data visualization products. • Familiarity with business process improvement, workflow modernization, automation, or digital transformation initiatives. • Experience facilitating cross-functional working groups and stakeholder engagements. • Excellent research, writing, briefing, and staff coordination skills.

Job Title Join an 8500-member strong team that operates with the highest standards of independence, integrity, fairness, and quality service. You will be engaged with work that has purpose, meaning, and makes a difference in the lives of the public we serve. We work hard every day to build the public's trust and confidence in our court system. Salary: The salary range for this position is $42,849.00 to $61,579.19 for Schedule A, and $42,849.00 to $55,127.24 for Schedule B. For newly hired individuals, the starting salary will normally be at the minimum of the salary range. For current Judiciary employees, salary upon promotion or advancement will be an increase of 5% of base salary, not to exceed the maximum of the range, or the minimum salary of the band/level, whichever is greater. The Judiciary offers a strong opportunity for growth. Remote work: The Judiciary currently offers a hybrid work schedule, and this position may qualify for up to 2 days of remote work outside of Judiciary buildings. To participate in this program, in addition to installing a multifactor authentication app on your phone or tablet, you will be required to have high speed home internet access. Example of Duties The New Jersey Judiciary, Hudson Vicinage, is seeking a highly motivated employee to support the General Operations Division, under the general direction of the Court Executive 2B (Division Manager) and other supervisory personnel. Duties include, but are not limited to: • Complete standard office or agency business forms. • Maintain records, files, or other written materials. • Open, sort, and distribute mail, cards, letters, forms, and packages. • Operate photocopying and scanning machines. • Provide quality customer service to court users and/or internal customers. • Provide information to clients, customers, or the public. • Request information from individuals, agencies, office visitors, or customers. • Record information into computerized recordkeeping or accounting systems. • Select appropriate form letters for routine correspondence. • Enter data into various systems. • Complete standard accounting or bookkeeping forms. • Compose routine correspondence, such as form letters or standard replies to inquiries. • Request needed information from individuals, agencies, or customers. • Maintain security or confidentiality of records, equipment, or computer access. • Answer telephones. • Operate cash register. • Post expense, cash, or revenue entries. • Prepare files and records for scanning. • Complete subpoenas, writs, or other related legal documents. • Performs other related duties as required. • Operations of automobiles, light duty trucks, vans, or other motor vehicles as required. Regular and predictable physical presence at the worksite is an essential function of this position. Qualifications Ability to use a keyboard, no minimum speed. Supplemental Information Physical Ability: For some positions, applicants must have the ability to perform work which requires climbing and prolonged standing, stretching, bending, and reaching. The selected candidate must be able to frequently lift and carry supplies weighing from 30 to 50 pounds and, occasionally, materials weighing up to 75 pounds. Driver's License: Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle is necessary to perform essential duties of the position. Authorization to Work: US citizenship is not required. Selected candidate must be authorized to work in the US according to Department of Homeland Security, US Citizenship and Immigration Services regulations. Special Note: Newly hired employees must agree to a thorough background check that will include fingerprinting. All data received will be kept in strict confidence except to inform the individual of the findings and what action will be taken as a result of this information. Residency Law: In accordance with N.J.S.A. 52:14-7 (L. 2011, Chapter 70), the "New Jersey First Act," all persons newly hired by the Judiciary within one year must establish, and then maintain, principal residence in the State of New Jersey. Any person may request an exemption from that requirement from the Employee Residency Review Committee in the Department of Labor & Workforce Development on the basis of either hardship or employer critical need. The Judiciary of New Jersey is an Equal Opportunity/Affirmative Action Employer Committed to Ensuring an Open Door to Justice.