Customer Service Specialist I | Maitland, FL

Job description

Customer Service Specialist I Location: Maitland, FL (100% In-Office) Pay: $20.50/hour | $21.50/hour for Bilingual English/Spanish Candidates Employment Type: Full-Time Join EMPLOYERS and Make a Difference Every Day! EMPLOYERS is a leading provider of workers' compensation insurance and services with a strong reputation for exceptional customer service and employee engagement. As we continue to grow, we're looking for customer-focused professionals who thrive in a fast-paced environment and are passionate about helping others. If you're a motivated problem-solver with call center experience and a commitment to delivering outstanding service, we'd love to hear from you! What You'll Do As a Customer Service Specialist I, you'll serve as a key point of contact for our customers, providing support through inbound and outbound phone calls, emails, and other communication channels. You'll play an important role in delivering a positive customer experience while helping customers navigate our products, services, and online systems. Key Responsibilities Customer Service & Support • Deliver exceptional customer service through phone, email, and chat interactions. • Support customers across multiple workgroups and service areas. • Respond to inquiries accurately and efficiently while adhering to company policies. • Research and resolve customer concerns to achieve positive outcomes. • Educate customers on available resources and self-service tools. • Assist customers with registration and navigation of EMPLOYERS' online systems. • Escalate or route inquiries to the appropriate department when necessary. Administrative & Process Support • Accurately document customer interactions and account activity. • Process requests for forms, applications, and related services. • Follow established procedures, regulations, and state-specific requirements. • Ensure timely follow-up on customer communications. Team & Quality Performance • Meet established performance, productivity, and quality standards. • Monitor customer trends and communicate insights to leadership. • Utilize internal resources and training opportunities to continuously improve knowledge and skills. • Support a collaborative, customer-first culture. Why EMPLOYERS? Competitive Compensation • $20.50/hour • $21.50/hour for bilingual English/Spanish candidates Comprehensive Benefits • Medical, dental, and vision coverage • 401(k) with company match • Paid time off and holidays • Career development opportunities • Employee-focused culture and work environment Work Environment • 100% in-office position located in Maitland, Florida • Primarily sedentary office environment with regular use of computers, phones, and office technology • Occasional travel to other office or meeting locations • Flexibility to work early, late, or occasional weekend hours based on business needs • Ability to lift up to 30 pounds occasionally About EMPLOYERS EMPLOYERS is America's small business insurance specialist, providing workers' compensation insurance and services nationwide. Our success is built on a commitment to excellence, innovation, and a culture that values our employees as much as our customers. We live our core values every day: Integrity • Customer Focus • Collaboration • Initiative • Accountability • Innovation • Personal Fulfillment When you join EMPLOYERS, you'll become part of a team that values your ideas, supports your growth, and empowers you to make an impact. Ready to Start Your Next Career Move? Apply today and join a company where customer service excellence and employee success go hand in hand. What We're Looking For Required Qualifications • High School Diploma or GED equivalent. • Minimum of 1 year of office experience in a call center environment. • Proven customer service experience. • Strong verbal and written communication skills in English. • Excellent phone etiquette and professionalism. • Ability to multitask and manage competing priorities in a fast-paced environment. • Strong attention to detail with a focus on accuracy and timeliness. • Proficiency with Microsoft Outlook, Word, Excel, and internet-based applications. Preferred Qualifications • Experience with cloud-based call center ACD/CRM platforms. • Experience using Five9 telephony systems. • Insurance or Workers' Compensation industry knowledge. • Bilingual English/Spanish proficiency. • Associate's Degree. Equivalent combinations of education and experience will be considered. Compensation details: 20.5-21.5 Hourly Wage PIf404e3100a64-25403-41003831