Customer Service Manager (Remote)
The Estep Agency · Danville, VA
Job description(tap to read)
Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. Role Overview: As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: • Engage with clients to understand their financial goals and concerns. • Present tailored solutions to safeguard their assets effectively. • Maintain a pulse on the industry, ensuring you offer the best and most updated advice. • Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? • Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. • Unlimited Earning Potential: Your dedication determines your earnings*. • Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! • Grow with Us: Dive into continuous learning and development opportunities. Application Process: • Submit Your Application: No stringent qualifications needed. We believe in potential. • Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. • Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: • When will I hear back after applying? Typically, within 24 hours. • Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. • What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
HYBRID\REMOTE | Holter Tech Scanner | Iowa Heart
MercyOne · West Des Moines, IA
*Employment Type:* Full time *Shift:* Day Shift *Description:* Must Live in the State of IOWA and have Holter Tech Experience ESSENTIAL KEY JOB RESPONSIBILITIES * Maintains proficiency with all monitor equipment and procedures performed at MercyOne Iowa Heart Center as needed. * Screens patient's medical record for appropriate diagnosis and orders for procedures. Instructs and educates patients regarding the ordered test and prepares the patient for the procedure * Performs Holter Monitor testing according to established protocols * Performs Holter Monitor scanning according to established procedures, provides heart rhythm analysis of electrocardiograms recorded on monitor. * Makes general interpretation of arrhythmias; identifies adverse arrhythmias and informs nurse or physician * Documents symptoms, records monitor strips, & routes reports to the appropriate doctor for interpretation Transports, ambulates, and transfers patients as needed Accurately and completely documents in EHR and billing system in a timely manner * Responsible for maintaining strict confidentiality of patient information Acts as liaison between staff and monitor services * Maintains equipment in designated testing areas * Maintains a clean, well-organized work environment Stocks/orders supplies appropriately and coordinates monitor repairs and replacements Page 1 of 5 * MercyOne Iowa Heart Center Holter Scanner Demonstrates customer service/interpersonal skills Takes personal responsibility for work, actions, and attitudes * Respects patients, peers, clients, students, physicians, service representatives, and other hospital staff Demonstrates positive and effective communication skills * Cooperates with peers and leaders to build and maintain an effective healthcare team Acts as a resource and helps to orient and develop new staff * Participates in QA activities as directed by technical and medical director Adheres to all Joint Commission, Iowa Department of Public Health, and the Intersocietal Accreditation Commission guidelines Completes department competencies in the required timeframes * Attends required meetings and participates on committees as requested * Participates in professional development activities and maintains professional affiliations Operates required vehicle(s) in a safe manner to perform required duties of the position Travels to other MercyOne Iowa Heart Center offices or MercyOne campuses as needed Performs other work related duties as required * *MINIMUM QUALIFICATIONS* * Required Education and Experience EKG/Arrhythmia training/telemetry monitoring experience preferred but will train on the job. * Medical terminology preferred Takes Cardiovascular Credentialing International (CCI) -Certified Rhythm Analysis Technician(CRAT) Exam within 18 months of hire Required Licensure and Certifications Proof of completion of Mandatory Reporter abuse training specific to the population served within three (3) months of hire. * Basic Life Support (BLS) for the Healthcare Provider certified or obtained by the end of the orientation period (approximately six (6) weeks). * Valid Iowa Driver's/Chauffeur's License required, must meet Mercy's Motor Vehicle Safety Standards, must be at least 18 years of age and be eligible to drive per Iowa state law. * Required Minimum Knowledge, Skills, Abilities and Training Basic computer skills required *Our Commitment * Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Position: Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NYSE) Earning Potential: $70,000 – $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada About the Opportunity Tired of clocking in, clocking out, and getting nowhere fast? This opportunity was built for those ready to break free from the ordinary. American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging — just meaningful conversations and real impact, all from the comfort of home. Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit. Why Candidates Love Working Here A Culture That Feels Like Family Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to. Freedom + Flexibility Work from anywhere. Set a schedule that fits your life. Take control of your day — and your paycheck. Real Growth Potential Every leader in the organization began in this same position. Advancement is based on performance, not politics. Financial Rewards That Match Effort Top representatives regularly earn $90K+ annually and advance quickly. Comprehensive Benefits Employees receive access to health plans if qualified through Globe Life, along with voluntary coverage options tailored to individual needs. Key Responsibilities • Meet with families virtually to help them select benefit programs that align with their goals. • Build trust, answer questions, and guide clients through enrollment. • Manage a personal book of business and maintain long-term relationships. • Collaborate with teammates and leadership committed to mutual success. Ideal Candidate Profile • Self-motivated, positive, and eager to grow. • Excellent communicator — friendly, confident, and authentic. • Comfortable using Zoom and other online communication tools. • Must be a U.S. or Canadian citizen. • Passionate about helping others and building meaningful relationships. No prior insurance experience is required — only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided. Application Process Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative. Your future doesn't have to look like your past. Take the first step toward freedom — apply today.
Position: Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NYSE) Earning Potential: $70,000 – $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada About the Opportunity Tired of clocking in, clocking out, and getting nowhere fast? This opportunity was built for those ready to break free from the ordinary. American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging — just meaningful conversations and real impact, all from the comfort of home. Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit. Why Candidates Love Working Here A Culture That Feels Like Family Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to. Freedom + Flexibility Work from anywhere. Set a schedule that fits your life. Take control of your day — and your paycheck. Real Growth Potential Every leader in the organization began in this same position. Advancement is based on performance, not politics. Financial Rewards That Match Effort Top representatives regularly earn $90K+ annually and advance quickly. Comprehensive Benefits Employees receive access to health plans if qualified through Globe Life, along with voluntary coverage options tailored to individual needs. Key Responsibilities • Meet with families virtually to help them select benefit programs that align with their goals. • Build trust, answer questions, and guide clients through enrollment. • Manage a personal book of business and maintain long-term relationships. • Collaborate with teammates and leadership committed to mutual success. Ideal Candidate Profile • Self-motivated, positive, and eager to grow. • Excellent communicator — friendly, confident, and authentic. • Comfortable using Zoom and other online communication tools. • Must be a U.S. or Canadian citizen. • Passionate about helping others and building meaningful relationships. No prior insurance experience is required — only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided. Application Process Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative. Your future doesn't have to look like your past. Take the first step toward freedom — apply today.
ICAM Service Desk Lead (REMOTE)
Koniag Government Services · Tulsa, OK
Koniag IT Systems, LLC, a Koniag Government Services company , is seeking an ICAM Service Desk Lead with a Secret Security clearance to support KITS and our government customer. The position is remote. We offer competitive compensation and an extraordinary benefits packageincluding health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. Koniag IT Systems, LLC, a Koniag Government Services company, is seeking an experienced ICAM Service Desk Lead to join a team supportingIdentity, Credential, and Access Management (ICAM) solutions for the customer. The ideal candidate is a technically proficient and operationally experienced leader with a strong background in managing multi-tiered IT support operations, deep knowledge of enterprise ICAM platforms, and a demonstratedability to drive service excellence in a federal government environment. This individual will serve as the primary leader of the ICAM service desk function, overseeing Tier 2/3 support operations, managing team performance, and ensuring the delivery of high-quality, SLA-driven support for ICAM services operating on NIPRNet. The ICAM Service Desk Lead will serve as the primary operational and technical leader for the ICAM service desk, overseeing the delivery of Tier 2 and Tier 3 advanced technical support for ICAM services, managing a team of support analysts, and ensuring that all support activities are performed in accordance with established SLAs, policies, and government requirements. This individual will coordinate closely with networking and cyber teams, the Service Desk, ICAM platform engineers, program managers, and Tier 4 technology vendors such as Okta and SailPoint to ensure seamless, end-to-end support delivery across the ICAM support ecosystem. The ICAM Service Desk Lead will also own the strategic management of the ICAM service catalog, knowledge base, and SLA performance program, driving continuous improvement and operational excellence across all support functions. Principal responsibilities will include but are not limited to: • Serve as the primary leader and point of accountability for ICAM Tier 2/3 service desk operations, overseeing day-to-day support activities, team performance, and the quality and timeliness of incident and service request resolution. • Lead, manage, and develop a team of ICAM Service Desk Tier 2/3 Analysts, providing day-to-day direction, technical guidance, performance feedback, and professional development opportunities to support team growth and operational effectiveness. • Establish, manage, and enforce Service Level Agreements (SLAs) for all tiers of ICAM support, including defined targets for Mean Time to Acknowledge (MTTA) and Mean Time to Repair (MTTR) aligned with government objectives, ensuring consistent achievement of or exceeding SLA commitments. • Serve as the primary escalation point for complex, high-priority, or high-impact ICAM incidents and service requests, providing expert technical guidance and driving rapid resolution in coordination with ICAM engineering teams, networking and cyber teams, and Tier 4 vendors. • Oversee and manage Tier 4 vendor escalations with Okta, SailPoint, and other ICAM technology vendors, ensuring timely vendor engagement, clear communication of issue severity and impact, and effective tracking of resolution progress. • Lead the integration of the ICAM service desk with the Service Desk for Tier 1 coordination, ensuring that appropriate resolver group assignments, access provisioning, and escalation procedures are established, documented, and maintained. • Own the strategic management, maintenance, and continuous expansion of the ICAM support knowledge base, overseeing the development and quality assurance of knowledge articles, troubleshooting guides, FAQs, and self-service resources to enable efficient issue resolution for users, application owners, and Tier 1 support personnel. • Own the maintenance and continuous improvement of the ICAM service and capability catalog, ensuring accurate and up-to-date documentation of all available ICAM services, including service descriptions, SLAs, request procedures, and planned capabilities. • Develop, implement, and continuously improve standard operating procedures (SOPs), runbooks, escalation procedures, and support playbooks to ensure consistent, high-quality, and efficient support delivery across all ICAM support tiers. • Establish and manage a robust SLA performance monitoring and reporting program, tracking MTTA, MTTR, incident volumes, resolution rates, customer satisfaction, and other key performance indicators (KPIs), and delivering regular performance reports and dashboards to program leadership and government stakeholders. • Lead root cause analysis and problem management activities for recurring, high-impact, or systemic ICAM incidents, coordinating with engineering teams to implement permanent fixes, preventive measures, and knowledge base updates. • Collaborate with ICAM platform engineers, architects, and security teams to ensure the service desk team maintains current technical knowledge of ICAM platforms, planned changes, and emerging support requirements. • Oversee change management participation for the service desk function, ensuring that proposed changes to ICAM systems are reviewed for support impact, that the team is prepared for change-related support demands, and that relevant knowledge base content is updated accordingly. • Develop and deliver regular operational briefings, status reports, and performance presentations to program leadership and government customers, providing transparent visibility into support operations, trends, and improvement initiatives. • Lead the development and delivery of technical training and onboarding programs for new service desk team members, ensuring consistent technical proficiency and service quality across the team. • Drive continuous improvement initiatives across ICAM support operations, identifying and implementing opportunities to enhance efficiency, automate repetitive tasks, improve user experience, and reduce incident volumes through proactive problem management and self-service enablement. • Support incident response activities related to ICAM systems, coordinating service desk contributions to the investigation, containment, and remediation of identity-related security events. • Participate in program governance activities, including contributing to program reviews, risk management discussions, and strategic planning sessions as the representative of the ICAM service desk function. Education and Experience: Required: • Bachelor's degree in Computer Science, Information Technology, Cybersecurity, Business Administration, or a related field from an accredited college or university; equivalent work experience may be considered in lieu of a degree. • 6+ years of experience in IT service management, technical support, or IT operations, with at least 3 years of experience in a team lead, supervisor, or manager role within a multi-tiered IT support organization. • 3+ years of experience supporting or administering enterprise identity and access management systems, with hands-on familiarity with Okta and/or SailPoint platforms. • Demonstrated experience managing SLA-driven support operations in a federal government or Department of Defense (DoD) IT environment. Required Skills and Competencies: • Exceptional communication and leadership skills in English - both written and oral - with the ability to effectively communicate operational status, technical issues, and strategic recommendations to team members, technical peers, program managers, and senior government stakeholders. • Demonstrated experience leading and managing a technical support team, including performance management, workload prioritization, professional development, and team cohesion in a fast-paced operational environment. • Strong working knowledge of Okta platform capabilities and common support scenarios, including SSO, MFA, Lifecycle Management, Universal Directory, application integrations, and Okta Workflows. • Strong working knowledge of SailPoint platform capabilities and common support scenarios, including identity lifecycle management, provisioning and deprovisioning workflows, access certifications, connector management, and role governance. • Deep understanding of multi-tiered IT support models, including experience coordinating across Tier 1, Tier 2, Tier 3, and Tier 4 support functions and managing escalation workflows and resolver group assignments. • Demonstrated experience establishing, managing, and reporting on SLAs, including MTTA, MTTR, and other service performance metrics, in alignment with government and customer requirements. • Experience managing IT Service Management (ITSM) processes, including incident management, problem management, change management, knowledge management, and service catalog management, using platforms such as ServiceNow, Remedy, or equivalent tools. • Strong experience developing and maintaining knowledge base content, SOPs, runbooks, and support playbooks for enterprise IT or ICAM support operations. • Experience managing and maintaining IT service and capability catalogs, including documenting service descriptions, SLA commitments, and request procedures. • Proven ability to lead root cause analysis and problem management activities, driving systemic issue resolution and continuous improvement across support operations. • Experience managing vendor escalations and coordinating with external technology vendors for Tier 4 support resolution. • Strong analytical and reporting skills, with experience developing and presenting support performance dashboards, trend analyses, and operational briefings to leadership and government stakeholders. • Knowledge of identity federation protocols and standards, including SAML 2.0, OAuth 2.0, OIDC, and LDAP, and the ability to provide technical guidance on protocol-level integration issues. • Familiarity with federal ICAM frameworks and identity management standards, including FICAM, NIST SP 800-63, and Zero Trust Architecture principles. Clearance Requirement: • Active Secret Clearance Desired Skills and Competencies: • Experience leading ICAM service desk or IT support operations in a Department of the Air Force (DAF), Department of Defense (DoD), or other federal agency environment. • Experience managing NIPRNet support operations and familiarity with DoD network security requirements, constraints, and operational procedures. • ITIL 4 Foundation certification or higher, with demonstrated application of ITIL service management principles to IT support operations. • Okta Certified Administrator, Okta Certified Professional, or equivalent Okta certification. • SailPoint Certified Administrator or equivalent SailPoint certification. • Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) certification. • Experience developing and managing continuous improvement programs for IT support operations, including the use of lean, Six Sigma, or equivalent process improvement methodologies. • Knowledge of Zero Trust Architecture principles and their operational implications for ICAM service desk support. • Familiarity with federal ICAM mandates, DoD identity management policies, and relevant OMB directives governing identity and access management in the federal government. • Experience supporting PIV/CAC-based authentication and smart card management in a DoD or federal environment. • CompTIA Security+ or equivalent DoD 8570/8140 compliant cybersecurity certification. • Experience with security monitoring and SIEM platforms and their application to proactive ICAM platform health management and incident detection. • Familiarity with cloud-hosted ICAM platform operations, including FedRAMP-authorized deployments on AWS GovCloud or Azure Government. • Experience with automation and AI-driven support tools, including the use of chatbots, virtual agents, and intelligent knowledge management systems to enhance self-service capabilities and reduce incident volumes. • Knowledge of emerging identity standards and technologies relevant to federal ICAM programs, including Continuous Access Evaluation Protocol (CAEP) and Shared Signals Framework (SSF). Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations. Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com . Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352 Job Details Job Family Client Techncial Support and Training Job Function Technical IT Support Specialist Pay Type Salary