$154k–$194k/yr
Technical Account Manager, Managed Services Security
AHEAD USA · Centralia, WA
Job description(tap to read)
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. The Technical Account Manager (TAM) is a member of the AHEAD Managed Services Client Experience team, responsible for guiding clients through the strategic, operational, and technical aspects of their security transformation and driving measurable outcomes from AHEAD Managed Security Services. Working within AHEAD's outcome-led delivery model, the TAM builds close client relationships to understand business goals, security challenges, and compliance requirements, and translates them into a prioritized roadmap that reduces risk and accelerates value realization. The role calls for strong security depth across managed detection and response, security operations, endpoint protection, and incident response, combined with client-facing advisory skills and commercial acumen. A platform-first, multi-vendor mindset is essential: hands-on experience with Palo Alto Networks Cortex XSIAM and Cortex XDR is expected, but not exclusively-demonstrated fluency across other leading SIEM, XDR, and SOAR platforms and security automation is equally key. Experience with AI-enabled and agentic SOC operations-how AI, analytics, and automation accelerate detection, triage, and response and reduce mean time to detect and respond-is a core requirement of the role. What success looks like • Client health and satisfaction: sustained high client health and CSAT across the named account base, with issues addressed before they affect the relationship. • Retention and growth: strong renewal and gross retention, plus qualified expansion opportunities surfaced to MSS leadership and account teams. • Security outcomes: measurable risk reduction and improved detection and response maturity, including reduced mean time to detect and respond and broader detection coverage. • Delivery quality: audit-ready case quality and defensibility, delivered consistently through the Unified Delivery Framework. • Commercial health: engagements scoped and delivered to sustain both client value and healthy service margins. Summary of essential job functions • Serves as the client's single point of contact and advocate for technical and security matters across AHEAD Managed Security Services, building trusted relationships with a named client base and a deep understanding of each client's environment, program maturity, and risk profile. • Acts as a strategic security advisor, aligning managed services capabilities to business objectives, security priorities, and regulatory requirements, and framing every engagement around defined client outcomes rather than task completion. • Owns the client health relationship, proactively monitoring service adoption, outcome attainment, and satisfaction signals, and driving corrective action before issues impact renewal or retention. • Leads the Quarterly Business Review (QBR) operating model, communicating service value, security trends, risk observations, quantified business impact, and a forward-looking strategic roadmap to executive stakeholders. • Champions a platform-first approach, guiding clients toward consolidated SIEM, XDR, and SOAR platforms-including Palo Alto Networks Cortex XSIAM and Cortex XDR as well as other leading technologies-to reduce tool sprawl, improve telemetry coverage, and lower total cost of operations. • Advances AI-enabled and agentic SOC maturity, advising on automation, analytics, and AI-driven detection and response workflows that improve speed, consistency, and analyst efficiency. • Performs risk and maturity assessments and technology evaluations to identify gaps and prioritize remediation and optimization aligned to strategic goals, compliance frameworks, and security best practices. • Supports the adoption, tuning, and optimization of security technologies-SIEM, XDR, SOAR, endpoint telemetry, and threat detection platforms-and partners with clients to improve incident response maturity, detection coverage, and workflow automation. • Understands AHEAD's value-based packaging and service tiers well enough to speak to clients about coverage options, tradeoffs, and outcomes, and channels client needs and expansion opportunities back to MSS leadership and account teams for packaging review and roadmap planning, applying commercial and client-profitability awareness so engagements are scoped and delivered efficiently. • Acts as a technical liaison and escalation point between the client and AHEAD support, engineering, security operations, and leadership teams, leveraging the Unified Delivery Framework to ensure consistent, high-quality delivery. • Reinforces case quality and defensibility-ensuring incident documentation, investigation notes, and response actions are complete, accurate, and audit-ready-and reviews incidents, trends, and root causes with clients and internal teams to drive continuous improvement. • Partners with Client Directors and Service Account Managers on planning, budgeting, roadmap development, and reporting, and identifies up-sell and cross-sell opportunities tied to demonstrated client value and outcome gaps. • Serves as a strategic contributor to customer satisfaction, client retention, renewal, and long-term trusted-advisor relationships. Experience and Certifications • 10+ years of related experience in security engineering, security operations, infrastructure engineering, technical sales, managed services, or IT consulting. • 5+ years of client-facing experience in a technical advisory, TAM, solutions architect, or managed services role preferred. • Strong background in cybersecurity operations, endpoint detection and response, security monitoring, incident response, and security platform administration. • Hands-on experience designing, deploying, tuning, and supporting modern SIEM/XDR/SOAR platforms is required. Experience with Palo Alto Networks Cortex XSIAM and Cortex XDR is expected, but not limited to Cortex-equivalent depth across other leading SIEM, XDR, and SOAR platforms and security automation tooling is equally valued. • Hands-on experience with AI-enabled and agentic SOC capabilities is key, including AI-assisted and automated detection, triage, investigation, and response, and applying automation to reduce manual effort and mean time to respond. • Experience with detection content, alert tuning, telemetry normalization, automated response workflows, playbooks, and cross-platform integrations is strongly preferred. • Demonstrated ability to translate security outcomes into business value and communicate them to executive stakeholders through structured reviews such as QBRs. • Commercial or client-profitability awareness (scoping, service tiers, margin, or engagement economics) is a plus. • Experience with security frameworks and regulatory requirements such as NIST CSF, CIS, HIPAA, FFIEC, SOX, or PCI-DSS preferred. • Relevant certifications desired, such as Palo Alto Networks (especially SOC operations or Cortex platform administration), Microsoft, Cisco, Security+, CySA+, CISSP, CISM, GIAC, ITIL, or Project Management. Technical background requirements • Strong understanding of managed security services, SOC operations, detection and response workflows, and incident management. • Working knowledge of platform-first security architecture and how consolidated SIEM/XDR/SOAR platforms and AI-enabled automation improve detection, response, and operational efficiency. • Hands-on/practical experience with the following technologies: • Modern SIEM, XDR, SOAR, EDR, and log management platforms • Palo Alto Networks Cortex XSIAM • Palo Alto Networks Cortex XDR • Windows Server • Active Directory • Microsoft 365 and Office 365 • Public cloud platforms • VMware • Citrix • Cisco • Dell/EMC • Familiarity with security integrations across endpoint, identity, network, cloud, and ticketing systems. • Experience with security use case development, detection tuning, operational dashboards, reporting, and workflow automation preferred. Required Skills • Ability to communicate complex technical and security concepts and translate technical activity into quantified business outcomes and service value-verbally and in writing-for both executive and operational audiences. • Business and commercial acumen, with the ability to balance client value, delivery efficiency, and service profitability. • Vendor-agnostic platform adaptability, with the proven ability to work fluently across Palo Alto Networks Cortex XSIAM and Cortex XDR as well as other leading SIEM, XDR, SOAR, and security automation platforms, and to quickly learn and apply new detection, automation, and AI/agentic capabilities across a multi-vendor security ecosystem. • Strong analytical and problem-solving skills, with the ability to translate operational and security data into actionable client recommendations. • Ability to build trusted relationships and influence senior leadership teams. • Ability to collaborate cross-functionally with Sales, Engineering, Support, and Security Operations teams within a unified delivery model. • Proven knowledge of ITIL frameworks (especially Incident, Problem, and Change Management) and of cybersecurity operations, threat detection, vulnerability management, and security governance concepts. • Commitment to case quality and defensibility, with attention to accurate, complete, and audit-ready documentation. • Strong customer service orientation, with sound judgment and the ability to prioritize and execute in a fast-paced environment. • Occasional on-call and after-hours work as the business requires; willingness to travel to customer sites as needed. Education • Undergraduate degree in Information Technology, Cybersecurity, Computer Science, or a related field preferred. • Equivalent professional experience in infrastructure, security engineering, managed services, or client advisory roles will also be considered. $154,000 - $194,000 a year The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate's relevant experience, qualifications, and geographic location. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits for additional details. Use of AI: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at [email protected]. You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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DoorDash · Centralia, WA
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th
Federal Account Executive- Social Security Administration (SSA)
Paragon Micro · Centralia, WA
Join Our Mission at Paragon Micro, Inc. At Paragon Micro, Inc., we are pioneers in IT innovation, transforming businesses through cutting-edge technology solutions since 2008. Our success is driven by a collaborative and dynamic team that thrives on solving complex IT challenges and delivering exceptional customer outcomes. We empower our customers to achieve their business goals through next-generation IT services and solutions, fostering a culture of excellence and continuous innovation. Why Join Us? We believe in empowering our team with the tools and support needed to excel. As a Federal Account Executive, you will play a pivotal role in shaping the future of IT solutions within the Federal Government. This is more than a sales role, it's an opportunity to influence and grow within a high-impact, fast-paced environment where your contributions are valued and recognized. Your Opportunity for Impact In this strategic role, you will be responsible for identifying and growing new accounts within Social Security Administration. You'll collaborate with top-tier engineers and sales professionals to craft innovative IT solutions that meet the evolving needs of our clients. Your ability to navigate the complexities of the Federal Government contracting process will be key to driving revenue growth and fostering long-term customer relationships. What You Will Do: • Develop and implement comprehensive account plans that ensure long-term success, client satisfaction, and revenue growth. • Build deep relationships with key decision-makers across Social Security Administration (SSA), leading to expanded customer bases and increased market penetration. • Partner with Paragon Micro's Engineers, Solution Architects, and Global Account Managers to deliver customized technology solutions that address client needs, including Network Solutions, Security & Mobility, and Virtualization. • Manage account relationships with senior-level engagements, crafting strategic sales plans, and negotiating complex deals that ensure customer success and profitability. • Stay ahead of industry trends to recommend innovative products and services that help clients optimize their IT environments. What We Offer: The chance to be part of a fast-growing company with a strong reputation in the IT industry. A collaborative work environment with a focus on continuous learning and professional development. Competitive compensation package with performance-driven incentives. Opportunities to lead and shape high-impact IT projects within the Federal sector. Who You Are: You are a motivated and results-oriented sales professional with a passion for delivering exceptional value through innovative technology solutions. Your proven ability to identify and develop new sales opportunities, coupled with your talent for building and nurturing strong customer relationships, positions you as a trusted advisor in the industry. You excel in creating meaningful connections, fostering trust, and collaborating with customers to craft tailored solutions that deliver measurable results. Your customer-first mindset, strategic thinking, and commitment to excellence make you a vital partner in driving success for both clients and the business. Requirements • 6+ years of field-based technology sales experience, with a focus on Federal Civilian and Social Security Administration. • In-depth understanding of Federal Government contracting, and relationships within the Federal industry, particularly Civilian agencies. • Existing client relationships that you are willing to engage in conversations to compete for their business. • Exceptional verbal and written communication skills with the ability to engage, influence, and persuade prospects at various levels of an organization. • High proficiency in cold calling and crafting personalized messaging to initiate meaningful conversations that showcase Paragon Micro's solution capabilities. • Demonstrated expertise in solution-based selling and consultative sales approaches to address complex customer needs effectively. • Resilient, self-motivated, and goal-oriented with the ability to thrive in a fast-paced, dynamic environment. • Proven ability to consistently exceed revenue and margin goals, successfully identifying and closing new business opportunities while expanding existing relationships. • Strong relationship-building skills, with experience engaging key decision-makers and influencers to drive long-term partnerships. • Comprehensive knowledge of industry-leading technologies and OEM's in the data center, network infrastructure, cyber security, modern workplace collaboration, and cloud. • Must be a U.S, citizen.
Design Director - Retail
IA Interior Architects · Centralia, WA
Studio Details: IA Retail: Transformative. Humanistic. Experiential. At IA Retail, we're shaping the future of consumer experience through design that connects people, brands, and culture. As part of IA Interior Architects, we combine the focus, expertise, and agility of a dedicated retail studio with the reach and perspective of a global design leader. Our work spans continents, time zones, and sectors, from high-concept flagships to complex, large-scale rollouts. Wherever we work, our approach is human-centered, grounded in insight, and driven by consumer experience. Joining our team requires skill, leadership, teaming, humor and a love of retail. We are presently searching for an Intermediate Designer or Designer for the Retail Studio. Specific responsibilities will include: • Contributes to the development of retail design concepts across a variety of sectors, including financial services, grocery, food & beverage, and store environments • Supports the translation of brand identity into engaging, customer-focused spatial experiences • Assists in developing planning strategies including customer flow, service models, and merchandising or operational layouts appropriate to each sector • Produces concept materials including mood boards, presentations, and visualizations to communicate design intent • Prepares and develops space plans, layouts, and design drawings with guidance from senior team members • Collaborates with project teams to ensure design intent is carried through technical documentation and execution • Assists in the selection and specification of FF&E, finishes, and materials aligned with brand, durability, and operational requirements • Coordinates with consultants, vendors, and internal teams to support design development and project delivery • Participates in client meetings and presentations, supporting the communication of design ideas • Reviews drawings and details for accuracy and consistency with design intent • Supports the development of fixture and furniture packages across multiple retail formats • Works with the project team to align design solutions with budget and schedule constraints • Ensures design solutions comply with codes, accessibility standards, and operational requirements Education • Graduate of architecture or design school Work Experience • 3-6 years of experience • Must have experience working with Retail Design Projects Knowledge, Skills, and Responsibilities: • Strong design and conceptual thinking skills, with interest in brand-driven environments across multiple retail sectors • Understanding of retail design principles, including customer experience, service environments, and operational planning • Ability to support design solutions across diverse retail formats (e.g., banking, grocery, food & beverage, and store environments) • Experience with FF&E selection and materiality, with awareness of performance and durability needs • Proficiency in visual communication, including rendering, diagrams, and presentations • Working knowledge of interior architecture, detailing, and construction documentation • Familiarity with building systems, codes, and accessibility requirements • Ability to balance creativity with technical requirements and project constraints • Proficient in Revit, Endscape, Adobe Creative Suite and rendering software • Handsketching and Design Development • Strong communication and collaboration skills • Ability to work effectively in a team-oriented, fast-paced environment Interior Architects, Inc. (IA) provides equal opportunity in all aspects of recruitment and employment to all persons without regard to their race, color, creed, religion or belief, sexual orientation, marital status, nationality, national origin or ancestry, sex, age, physical or mental disability, medical condition, genetic information, veteran status, uniformed service member and to promote the full realization of equal employment opportunities.
Retail Sales Support-CENTRALIA FACTORY
Bath and Body Works · Centralia, WA
Description Career Development | Medical, Dental and Vision Benefits | 40% Discount | Daily or Weekly Pay | Fun Stores At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand - you become part of Gingham Nation, where people are at the center of everything we do. We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day. Summary: As a Sales Support associate, you will have the opportunity to support delivering sales plan through selling effectiveness by understanding our customers' needs and helping them find the best products for themselves and others. Our associates are dedicated to delivering exceptional and consistent customer experiences that positively impact sales growth in their store and contribute to a positive, high-energy environment. Responsibilities • Deliver exceptional in-store customer experiences through selling behaviors rooted in Our Values and product knowledge. • Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations. • Recover and replenish merchandise on the sales floor to brand standards. • Process merchandise to be sales floor ready and maintain the back room. • Assist with floorset execution, window changes, visual presentation, marketing placement, and shipment processing as needed. • Provide a friendly and efficient cash wrap experience, including ringing customer purchases at the cash register and keeping the cash wrap neat, clean, and stocked. • All store positions require constant physical activity, including standing, walking, reaching, and lifting. • Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store. • Associates should be able to lift 10 pounds consistently and up to 50 pounds. • Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations. • Maintain our values, policies, and procedures. Qualifications Qualifications • Thrives in a customer-first based retail environment. • Demonstrated sales and customer experience results in a fast-paced environment. • Effective communication skills, being open to feedback, and the ability to adapt quickly. • Ability to de-escalate store and customer situations effectively. • Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays. Core Competencies • Lead with Curiosity & Humility • Build High Performing Teams for Today & Tomorrow • Influence & Inspire with Vision & Purpose • Observe, Engage & Connect • Strive to Achieve Operational Excellence • Deliver Business Results Benefits Feeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good - every day. Benefits for eligible associates include: • On-demand access to your earned wages through DailyPay. • Tuition-free education in partnership with Guild, plus tuition reimbursement and scholarship opportunities for post-secondary education programs. • Voluntary medical, dental, vision, short-term disability, life and AD&D coverage through our partnership with The American Worker. Note: Minnesota, New Mexico, and Vermont residents are not eligible for the Limited Medical Benefit Plans and benefits vary for Kansas and Ohio residents. • No-cost mental health and well-being support through our Employee Assistance Program (EAP). • Opportunity for paid time off, paid parental leave and access to family building benefits. • Enjoy a 40% merchandise discount and qualify for free products so you can experience and share the brand you love. • Visit b ( bwbenefits.com for more details. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance ( notice to applicants for private employers - english ada final.pdf) , Philadelphia Fair Chance Law ( , San Francisco Fair Chance Ordinance ( , Washington Fair Chance Act Guide ( rights division/fair chance act/fca-flyer_june 2026_english_update.pdf?versionid=mmfhlj9an2.w58wsya2a.buxej.fz06y) We are an equal opportunity employer. We do not make employment decisions based on an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States. Application window will close when all vacancy/vacancies are filled.