$43k/yr
Direct Hire Customer Service Agent
TEKsystems · West Des Moines, IA
Job description(tap to read)
Are you passionate about helping others and providing exceptional customer service? We are seeking permanent customer-focused professionals to join a fast-paced service team supporting clients, policyholders, agents, and financial professionals. This role offers comprehensive training and the opportunity to build expertise while helping customers navigate important financial and insurance-related inquiries. Key Responsibilities • Handle an average of 4555 inbound calls per day, responding to a variety of customer inquiries ranging from routine requests to complex account-related questions. • Serve as a primary point of contact for policyholders, agents, beneficiaries, and other third parties. • Educate customers on products, services, policy provisions, tax implications, state regulations, claims, and account changes. • Research, resolve, and document customer inquiries with a high level of accuracy and professionalism. • Process policy and account maintenance transactions, including address updates, beneficiary changes, ownership changes, partial withdrawals, replacements, and other service requests. • Provide clear explanations of policy values, terms, conditions, and coverage details. • Communicate effectively across multiple channels while delivering an exceptional customer experience. • Participate in ongoing training to maintain knowledge of products, systems, procedures, and compliance requirements. • Take a proactive, solution-oriented approach to resolving customer concerns and identifying the best possible outcomes. Qualifications • Minimum of 1 year of customer service experience required. • Strong verbal and written communication skills with the ability to explain detailed information in a clear and professional manner. • Ability to manage high call volumes while maintaining accuracy, efficiency, and a positive customer experience. • Strong multitasking skills and the ability to navigate multiple systems simultaneously. • Excellent problem-solving, critical-thinking, and customer service skills. • Ability to quickly learn, retain, and apply large amounts of information in a fast-paced environment. • Strong attention to detail and commitment to quality. • Reliable attendance and ability to meet established performance expectations. Job Type & Location This is a Permanent position based out of West Des Moines, IA. Pay and Benefits The pay range for this position is $43000.00 - $43000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. This position is eligible for a sign on bonus, quarterly and yearly incentives. These benefits are generally available to regular full-time employees. Some benefits described in this overview are subject to plan enrollment. Additional terms, conditions and eligibility requirements may apply. If you have any questions about the benefits as they pertain to the role you are applying for, please reach out to your recruiter. Physical health and well-being Time away Financial well-being Medical, Dental and Vision Coverage Health Savings Account Flexible Spending Account Mental Health Resources Onsite Fitness Center 1-on-1 Fitness and Nutrition Coaching Flexible / Paid Time Off Ten paid holidays, plus a floating holiday of choice Volunteer Time Off Paid Leaves Pregnancy Parental Family Care Military Short Term Disability Long Term Disability Retirement Savings Plan Employee Stock Purchase Program One Apollo Stock Ownership Program Life and AD&D Insurance Accident, Critical Illness, and Hospital Insurance Legal Insurance Identity Theft Employee Referral Program Dependent Care Tuition Assistance Employee Discounts Job Type & Location This is a Permanent position based out of West Des Moines, IA. Application Deadline This position is anticipated to close on Oct 20, 2026. Workplace Type This is a fully onsite position in West Des Moines,IA. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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Wright Service · West Des Moines, IA
About Wright Service Corp: Wright Service Corp. is a prominent leader in several environmental services industries, providing integrated vegetation management, forest management and reforestation, technology solutions, environmental and agricultural sustainability consulting, commercial environmental services, residential and commercial landscaping, tree care, interior plantscaping, and other outdoor and indoor services. The Wright family of companies includes Wright Tree Service, Wright Outdoor Solutions, Eocene Environmental Group?, Eocene Environmental Group of the West, Wright Tree Service of the West, Wright Tree Service of Puerto Rico, Wright Canada Holdings, and commonly seen brands, such as Spectrum Resource Group, ArborCare and Verdure Elements. Wright Service Corp. has been employee-owned since 2002 and headquartered in Central Iowa since 1933, when Wright Tree Service was founded by John L. Wright. Job Summary: The Field Operations Technology Specialist serves as a subject matter expert for supported field operations technologies and related business processes. This position is responsible for supporting, enhancing, implementing, and maintaining technology solutions that enable business operations and drive organizational effectiveness. The Field Operations Technology Specialist partners with business stakeholders to understand operational needs, support end users, deliver training, coordinate testing and implementation activities, and recommend technology solutions that improve efficiency, accuracy, user experience, and business outcomes. Essential Job Duties: Travel will be required for team meetings, training, or business-related events. Customer Support & Service Delivery • Serve as a primary support resource for assigned technologies and business applications. • Respond to, investigate, troubleshoot, and resolve technology-related issues and support requests. • Provide timely, professional, and customer-focused support to end users and business stakeholders. • Escalate complex issues to appropriate technical resources, vendors, or leadership as necessary. • Document issues, resolutions, enhancement requests, and support activities. • Monitor recurring issues and recommend solutions that improve user experience and operational efficiency. • Develop and maintain positive working relationships with users and stakeholders. Business Analysis & Solution Development • Gather, document, and validate business requirements from stakeholders and end users. • Analyze business processes and workflows to identify opportunities for improvement. • Assist in evaluating and designing technology solutions that meet business needs. • Translate business requirements into functional specifications and solution recommendations. • Collaborate with stakeholders and technical resources during solution development and implementation activities. • Support process improvement and technology optimization initiatives. • Recommend enhancements that improve efficiency, effectiveness, and data quality. Training & User Adoption • Develop and deliver training programs for end users and business stakeholders. • Facilitate instructor-led, virtual, and one-on-one training sessions. • Create and maintain training materials, user guides, job aids, and knowledge resources. • Support onboarding of new users and introduction of new technology solutions. • Assess training needs and identify opportunities to improve user knowledge and adoption. • Provide post-implementation support and coaching to encourage successful technology adoption. • Promote best practices and effective use of supported technologies. • Gather user feedback and recommend improvements to training materials and support resources. Testing & Implementation Support • Develop testing plans, test scenarios, and validation procedures. • Participate in system testing, quality assurance activities, and User Acceptance Testing (UAT). • Validate functionality and business processes prior to implementation. • Support software implementations, upgrades, enhancements, and change initiatives. • Assist with deployment planning, communication activities, and post-implementation support. • Identify, document, and communicate system defects, risks, and improvement opportunities. • Ensure solutions meet business requirements and quality expectations before deployment. Continuous Improvement • Identify opportunities to improve technology utilization, business processes, and user experience. • Participate in process improvement, enhancement, upgrade, and optimization initiatives. • Support efforts to standardize processes and improve operational effectiveness. • Contribute to initiatives that improve efficiency, reduce risk, and increase business value. • Support, actively participate, and act in accordance with Wright's culture of safety and employee ownership. • Comply with applicable federal, state, and local laws, rules, and regulations; maintains knowledge of and follow all company policies and procedures. • Maintain regular and punctual attendance at work and meetings. Other Duties: • May be required to provide on-call support during client implementation or technology upgrades. Knowledge, Skills & Ability Requirements: • Analytical skills such as critical thinking and problem-solving. • Proficient in Microsoft Office Suite or related software. • Ability to work independently and in a team environment and must have a proactive work style along with taking ownership of duties and responsibilities. • Demonstrate excellent customer service focusing on rapport-building, listening, questioning and patience. • Communicates effectively with all levels of employees, both technical and non-technical. • Ability to adapt to a dynamic, fast-paced, and ever-changing environment. • Strong organizational skills and tendencies; the ability to work on multiple tasks and projects concurrently; extremely detail oriented. • Excellent time management skills with a proven ability to meet deadlines. • Excellent verbal and written communication skills. • Ability to read, write and speak English sufficient to perform job duties and to interact and communicate with employees and vendors. Education, Certification & Experience Requirements: • Bachelor's degree in Technical Field, or equivalent combination of education and experience. • Minimum of 3+ years of experience with working in a fast-paced, highly interactive environment. • Technical experience in the aligned program area. • Experience with mobile application and supporting users through change.