$112k–$150k/yr
Marketing & Sales Strategy Manager - Storyliving by Disney
Disney · Kissimmee, FL
Job description(tap to read)
Job Requirements Every day at Disney Experiences (DX), we take pride in bringing the magic of Disney to life. In fact, we continue to find ways to grow and bring our service and storytelling to new and different places through a collection of brands called Disney Signature Experiences (DSE). Within Disney Signature Experiences, a new Emerging Businesses team is focused on initiatives to diversify our portfolio, including within the real estate industry with the Storyliving by Disney **** brand - new home communities infused with Disney's special brand of magic. As a Marketing & Sales Strategy Manager supporting Storyliving by Disney **** , you will lead the development and execution of integrated marketing and sales strategies that drive awareness, qualified demand, and home sales while bringing the Asteria lifestyle to life. Serve as a strategic partner across Sales, Marketing, Operations, Technology & Digital, Homebuilders, and Agency partners to create exceptional prospect experiences and achieve community business objectives. We're looking for someone who is a critical thinker, curious, clever, and has an entrepreneurial mindset. Someone who approaches work collaboratively, with passion, and who's not afraid to recommend and try new things. This on-site position is based in Celebration, Florida, and reports to the Manager, Marketing & Sales Strategy. Responsibilities • Support business growth through communication planning and brand management • Exhibit strong partnership skills that can effectively influence Marketing & Sales discipline teams in strategic input, planning and creative decision-making to drive results, cohesion and speed to market • Serve as the Marketing & Sales Strategy liaison for builders, capturing vital business information and cascading it across platforms • Manage and maintain builder marketing guidelines and communication plans, ensuring accuracy across all channels • Support the development and maintenance of marketing and sales materials, providing creative feedback to ensure flawless execution of tactics • Establish and maintain an understanding of emerging trends in the real estate industry • Maintain Marketing & Sales performance dashboards and interpret Salesforce data to recommend marketing and business opportunities • Support community launches, builder releases, sales milestones, and growth initiatives • Maintain accurate builder information, home product assets, pricing, availability, and sales collateral. • Develop tools, communications, and resources that enhance sales effectiveness • Strong relationship building skills among builders and partner groups • Develop and present Marketing & Sales presentations to partners and leadership Basic Qualifications • Minimum of 5 years of consumer marketing experience • Minimum of 2 years working marketing or sales strategy within the new home construction industry • Managed a project/strategy across multiple disciplines (legal, media buyer, tech and digital team, etc) • Develop productive partnerships in and out of marketing to foster a collaborative and inclusive environment • Possess strong written and verbal communications, plus excellent listening skills and superior professionalism • Strong analytical, communication, presentation, and project management skills • Demonstrate goal orientation and agile response to evolving business needs Preferred Qualifications • Experience usingSalesforce • Experience partnering and working with a sales department Required Education • Bachelor's degree in marketing or related field, or related experience Additional Information • Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at . Disclaimer PAY TRANSPARENCY The hiring range for this position is $111,700.00 to $149,700.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. This position is with Disney Destinations, LLC, which is part of a business we call Disney Signature Experiences. To learn more about Disney's guidelines on the use of AI for candidates, click here. ( Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world. DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs ( . We will only respond to those requests that are related to the accessibility of the online application system due to a disability. Having technical issues? View the FAQs for help. ( The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
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Additional Information Relocation assistance available Job Number 26130751 Job Category Event Management Location 6000 W. Osceola Parkway, KISSIMMEE FL 34746, United StatesVIEW ON MAP ( W. Osceola Parkway, KISSIMMEE FL 34746, United States) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $65,000-$83,000 annually Bonus Eligible: Y JOB SUMMARY Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. CANDIDATE PROFILE Education and Experience • High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required. CORE WORK ACTIVITIES Managing Event Logistics and Operations • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. • Adheres to all standards, policies, and procedures. • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. • Manages group room blocks and meeting space for average to large-sized assigned groups. • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions. • Uses his/her judgment to integrate current trends in event management and event design. • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). • Participates in customer site inspections and assists with the sales process as necessary. • Performs other duties as assigned to meet business needs. • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience. Ensuring and Providing Exceptional Customer Service • Delivers excellent customer service throughout the customer experience and encourages the same from other employees. • Empowers employees to provide excellent customer service. • Sets a positive example for guest relations. • Coordinates and communicates event details both verbally and in writing to the customer and property operations. • Makes presence known to customer at all times during this process. • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. • Follows up with customer post-event. • Responds to and handles guest problems and complaints. • Uses personal judgment and expertise to enhance the customer experience. • Stays available to solve problems and/or suggest alternatives to previous arrangements. • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Interacts with guests to obtain feedback on product quality and service levels. • Ensures hourly employees understand expectations and parameters for event activities. Leading Event Management Teams • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. • Leads formal pre-event and post-event meetings for average to large-sized assigned groups. • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). Supporting and Coordinating with the Sales and Marketing Function • Assists in the sales process and revenue forecasting for customer groups. • Up-sells products and services throughout the event process. • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. Conducting Human Resources Activities • Reviews comment cards and guest satisfaction results with employees. • Observes service behaviors of employees and provides feedback to individuals and/or managers. • Assists in the development and implementation of corrective action plans. • Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. • Works with the property staff and customers to address operational challenges associated with his/her group. • Performs other duties as assigned to meet business needs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Why have less when you can have MORE - all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel-offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.