Community Warranty Manager
Taylor Morrison · Maitland, FL
Job description(tap to read)
Job Description Summary As a Community Warranty Manager I working for Taylor Morrison you will be responsible for providing excellent customer service with 100% satisfaction to all Taylor Morrison homeowners. You will support the Customer Service department in ensuring that all TM homeowner's warranty service is performed in a timely, efficient, neat, courteous, and professional manner. Job Details What You'll Do • Become proficient in data entry into BuildPro • Conduct Taylor Morrison procedures for home reviews • Address new and current homeowner's concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty Program • Acquire an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements • Address new and current homeowner's concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty Program • Perform accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately. This includes visiting the homeowner to ensure the validity of the service requested • Coordinate and schedule subcontractors to perform the necessary warranty service repairs in the homeowner's home • Perform accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately. This includes visiting the homeowner to ensure the validity of the service requested • Acquire an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements • Input and dissemination of warranty tickets and home reviews into BuildPro; distribute to appropriate personnel for completion • Coordinate and schedule subcontractors to perform the necessary warranty service repairs in the homeowner's home • Manage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim • Provide weekly tracking of all outstanding warranty work orders to the CWM's and update as required • Process check requests for building permits and prepare permit submittals and applications • Complete customer service requests timely and accurately • Order, update, and distribute construction related forms • Prepare and submit building permits • Perform other duties as assigned • Administer Taylor Morrison's 10-year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim • Perform other duties as assigned Sound Like You? You might be just who we're looking for if you have… • High School Graduate and have a minimum of 18 months of current or recent experience in a customer service-related position with 1 year experience in residential construction preferred • Excellent communication skills and ability to ensure customer satisfaction • Computer skills and ability to adapt to company systems • Possess time management skills • Must be highly organized and detail oriented • Problem solving ability • Ability to multi-task and remain focused • Ability to travel locally to meet with homeowners FLSA Status: Non-Exempt This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay. Essential Functions: Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. • Report to Division/Corporate Office/Community daily and adhere to schedule • Ability to access, input, and retrieve information from a computer and/or electronic device • Ability to remain poised under all circumstances, diffuse conflict with colleagues and/or customers, and to interact effectively with people in a positive manner • Ability to work well in, and be a solid contributor to, team environments, team meetings, and group projects • Ability to move from task to task without loss of efficiency or productivity • Ability to utilize time management skills, to organize and prioritize tasks • Ability to adhere to established procedures and protocols • Ability to perform in situations requiring speed, deadlines, or productivity quotas • Ability to consider alternative and diverse perspectives, to negotiate, collaborate and incorporate different viewpoints • Ability to adjust work habits to fit different tasks and to accommodate unusual and changing situations and schedules • Ability to sit or stand for long periods of time and move around work environment as needed • Ability to operate a motor vehicle if applicable • Comply with company policies and procedure Physical Demands: • Must be able to able to remain in a stationary position up to 50% of the time • The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds *Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement. Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job. Taylor Morrison is an equal opportunity employer. Taylor Morrison does not discriminate against any candidate or employee on the basis of race, national origin, sex, marital status, sexual orientation, age, disability, religion or veteran status. #CollegeDiversity #EarlyCareer Benefits of Working With Taylor Morrison We are looking for dedicated professionals that share our values of putting the customer - and their needs - first. In addition to a great team atmosphere, career development and advancement opportunities, we offer full-time employees an extensive benefits package, to include: • Competitive Compensation • Health Care - Medical/Dental/Vision/Prescription Drug Coverage • 401(k) with Company Matching Contributions • Flexible Spending Accounts • Disability Programs • Employee & Dependent Life Insurance • Vacation & Company Holidays • Tuition Reimbursement • Employee Home Purchase Rebate Program • Home Mortgage Program • Employee Assistance Program (EAP)
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Overview About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. Benefits of Joining Our Team: • Growth potential within the organization including various career paths in Recruiting and B2B Sales • An elite and continuous recruiter development program within the IT Talent Solutions and Services industry that focuses on specialization and expertise • Dynamic and diverse culture within a strong team environment • Opportunities for continued education, education assistance, badging and credentialing. • Unlimited earning potential, including a competitive base salary and uncapped commission structure. • Charitable and social responsibility opportunities Responsibilities Essential Functions: This position starts with an extensive hands-on training program where you will begin in the role of a Recruiter Trainee. During this period, you will work with an Onboarding Coach to learn and perform the fundamentals of recruiting. Upon successful completion of the training program, you will move into a Recruiter role and be responsible for the following: • Recruit top IT consultants and serve as the main point of contact throughout the entire recruiting cycle, creating a world-class experience. • Build and maintain relationships with consultants by providing career coaching to talent around market-trends, labor rates, resume creation, interviewing techniques, and emerging skills. • Develop effective sourcing strategies leveraging various tools and technologies, including in-house AI tools, increasing your ability to identify the best talent for a specific customer requirement. • Use AI-generated insights to make data-driven decisions throughout the recruitment process. • Leverage market expertise to advise account managers and clients on skill-set availability, labor rates, hiring location decisions, and timelines for identifying and onboarding talent. • Negotiate unique compensation packages (wages, benefits, etc) to attract and hire candidates for our clients' needs. • Demonstrate specialized knowledge within the aligned skill-specialization, industry specialization, or role specialization. Qualifications Educational & Experience Requirements: • Bachelor's Degree OR Military experience OR Associates Degree and at least 3 years of full-time professional experience OR 4 years of full-time professional experience in a customer facing role • Enthusiasm to network and build strong relationships with others while maintaining high ethical standards • The preference and ability to work in a team environment and the ability to relate openly and comfortably with diverse groups of people • A desire for a career in a commission driven, performance-based environment where it is necessary to quickly and consistently identify and pursue beneficial new opportunities • Excellent written and oral communication skills that are leveraged to seek out others' perspectives by asking good questions • An eagerness to learn is necessary with enthusiasm to experiment to find best possible solutions Salary : $45,000 + (COLA where applicable) + weekly commission + performance-based bonuses (quarterly and annually) + cell phone allowance 13-week training compensation: $16.50 per hour and eligible for overtime + COLA where applicable Benefits: You will receive a competitive base salary, commission, and an exceptional benefits package including a 401(k) company matched retirement savings plan, parental leave a robust paid time off package & holiday pay. TEKsystems also offers the following employee benefits: medical, dental, prescription, vision, life & accident insurance, short & long-term disability coverage, and a life-balance referral and counseling service program! For further company information, please visit www.teksystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. To view the EEO is the law poster click here ( . If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email hr@teksystems.com . Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. City and County of San Francisco : Qualified applicants with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance and the California Fair Chance Act City of LA : Qualified applicants with arrest or conviction records will be considered for employment in accordance with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act. Job Locations US-FL-Maitland Job ID 2026-13152 TEKsystems is a equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.